Chewse San Francisco, CA, USA
Jan 26, 2020Full time
Non-Exempt, Hourly Role Position Overview The full-time Catering Operations Specialist position is a crucial role in executing daily operations at our client offices. Their main objective is to deliver and act as the onsite catering associate while providing exceptional, above-and-beyond customer service through delivering on time and with accuracy and to execute a seamless meal at our client offices every time. This position understands the importance of reliability, consistency and Chewse's goal of providing on-time service. This position also partners with other operations departments such as Customer Experience, Customer Service and our Account Managers, and Operations Managers to reach this goal. This is a full-time, hourly, non-exempt position. Position Reports To: Operations Managers, Assistant Operations Manager and/or Operations Supervisors depending on location . Responsibilities + Duties Understands the importance of providing excellent hospitality consistently to clients, positive relationship building is key to our business model Is accurate and timely with delivery, setup, service and clean up Actively works to improve the experience of clients through ensuring meal accuracy and timeliness and tidy presentations. Always having professional and respectful communications that represent our company values. Executes seamless order pick up: Represents our brand of Hospitality & Customer Service, is a brand ambassador Checks meal accuracy with provided app information Communicates with the vendor and Help Desk about any order issues before delivery to the client Executes a seamless delivery and catering experience: On time Accurate Meal Setup should be tidy and following the setup instructions and Presentation professional and consistent Display menus and labels with dietary information Serve and replenish dishes as needed. Leave space clean and free of spills Return equipment and leftovers to Chewse office Demonstrates a sense of urgency when completing deliveries Stays for the entirety of meal to ensure client satisfaction Confirms orders ahead of the shift Acts as a liaison between clients and Chewse office team members Meets at manager's designated location for pickup and drop off of materials and equipment Reports accurate feedback on the client's meal via Zendesk and other communication platforms Communicates effectively, actively and professionally with: Ops Team Members (Delivery Drivers, Help Desk, Dispatching, Operations Managers) All Chewse Team Members Vendors Clients Maintains a safe working environment, by refraining from horseplay, following process and using equipment for intended purposes as directed. Reports any unsafe conditions or situations to a manager directly and reports any workplace accidents or injuries immediately to a manager or our People Team ( Human Resources ) Responsible for maintaining discretion related to all confidential/sensitive company and client information May be required to perform other tasks and duties including: Inventory Bag Packing Dishwashing Leftover Donation May have the opportunity to learn additional skills and train in specialized responsibilities Experience + Requirements 18 years or older Has a car with a valid driver license, registration, and insurance; must have constant access to a reliable vehicle Vehicle must be able to fit a minimum of 4 Chewse delivery bags (23"x13"x15") Has a minimum of 2 years driving experience in the US Can lift and carry up to 50 lbs Has a smartphone and can navigate phone apps easily Has and can maintain a clean driving record and will pass MVR checks Customer service driven Flexible and professional but friendly with a positive attitude and passion for learning Strong understanding and implementation of timeliness Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure Is able to speak confidently and comfortably, and read a room to make appropriate communication style choices according to the needs of the audience Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization Is committed to working scheduled hours and has the flexibility to work additional hours based on the changing needs of the business Understands food safety guidelines 1 Year of delivery or hospitality experience is a plus but not required Physical Demands This position may require the employee to perform one of the tasks listed below. The percentages listed here reflect the maximum amount of time spent on the tasks on any given day. Amount of time by activity % Weight to be lifted, or force exerted % Standing 95 Up to 10 pounds 10 Walking 80 Up to 20 pounds 10 Sitting 5 Up to 30 pounds 10 Use of Hands 100 Up to 40 pounds 30 Reaching with Hands and Arms 90 Up to 50 pounds 40 Climb and Balance 50 Stoop and Kneel 75 National Full-Time Employee Benefits: Health Coverage ( Company Contribution towards Medical, Dental, Vision. Employees & their Dependents ): We offer competitive coverage plans because you're worth it. Flexible Paid Vacations : ( Eligible after 90-days ) We believe the integration and balance between work and life are essential to happiness and success. Mobile Phone Stipend, monthly : Chewse recognizes that employees may occasionally need to make business calls, business e-mails, and the occasional text messages and want to support that. Food to Build Community : Food is our love language, so we serve Chewse catered meals 3x a week, gather for a monthly company team bonding and stock the office with healthy snacks! Professional Development : ( Eligible after 90-days ) We help fund our employees to continue their professional growth by providing set funds annually to attend workshops, conferences, or night classes that will help them go the extra mile. Team Love: Chewse teams have quarterly bonding time dedicated to strengthening your weekday tribe to get the job done. Chewse is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law. We believe the happiest teams eat like family. That human connection can come from sharing a great meal together. That everything we do should be precision and care. That our work here is a microcosm of how an interconnected world might look and feel. Join Chewse, and help foster that same sense of community and authentic connection with our clients everywhere.