Restaurant Café General Manager Our chef driven concept has an opening for an Operations General Manager candidate. This position partners with the Senior Executive Chef and is responsible for overseeing service and execution for the business. The ideal candidate will have a full service or fast casual background with a focus on high quality, heavy scratch prepared food. Candidates must have a demonstrated background pf delivering great guest service coupled with exceeding established metrics. General Managers with a passion for team development will be considered a great fit in our culture. This is an excellent opportunity for career driven individuals to advance their careers and step away from the late night scene. We offer outstanding compensation, top shelf benefits and a terrific work/life balance without the late nights. Interested candidates are invited to send resumes directly to Tom Bull with Gecko Hospitality.
Jan 15, 2021
Full time
Restaurant Café General Manager Our chef driven concept has an opening for an Operations General Manager candidate. This position partners with the Senior Executive Chef and is responsible for overseeing service and execution for the business. The ideal candidate will have a full service or fast casual background with a focus on high quality, heavy scratch prepared food. Candidates must have a demonstrated background pf delivering great guest service coupled with exceeding established metrics. General Managers with a passion for team development will be considered a great fit in our culture. This is an excellent opportunity for career driven individuals to advance their careers and step away from the late night scene. We offer outstanding compensation, top shelf benefits and a terrific work/life balance without the late nights. Interested candidates are invited to send resumes directly to Tom Bull with Gecko Hospitality.
Multi-Unit General Manager Richmond, Virginia. This is an exciting opportunity for a startup venue positioned for opening early 2021. The multi-unit general manager will report to the Director of Culinary and Operations. The concept will be a hybrid operation in the retail/grocery field as well as café/bar foodservice operations. The growth will be throughout 2018 and this position will be instrumental in managerial leadership and support to a variety of concepts. The role will appeal to someone at the AGM/GM level in their career looking to grow into multi-site operations. Ideal backgrounds in the foodservice e/hospitality segment would include restaurant/bar operations, retail with restaurant operations and/or contract foodservice multi-site restaurant operations. Candidates that are hungry for more responsibility and career growth will enjoy this role. Strong P&L, new openings, team building and restaurant management platforms will be ideal for this role. Culinary experience is a huge plus. The concepts are renowned chef-driven. For more information please send your resume by return e mail Presented by Tom Bull with Gecko Hospitality
Jan 15, 2021
Full time
Multi-Unit General Manager Richmond, Virginia. This is an exciting opportunity for a startup venue positioned for opening early 2021. The multi-unit general manager will report to the Director of Culinary and Operations. The concept will be a hybrid operation in the retail/grocery field as well as café/bar foodservice operations. The growth will be throughout 2018 and this position will be instrumental in managerial leadership and support to a variety of concepts. The role will appeal to someone at the AGM/GM level in their career looking to grow into multi-site operations. Ideal backgrounds in the foodservice e/hospitality segment would include restaurant/bar operations, retail with restaurant operations and/or contract foodservice multi-site restaurant operations. Candidates that are hungry for more responsibility and career growth will enjoy this role. Strong P&L, new openings, team building and restaurant management platforms will be ideal for this role. Culinary experience is a huge plus. The concepts are renowned chef-driven. For more information please send your resume by return e mail Presented by Tom Bull with Gecko Hospitality
Restaurant General Manager Major Purpose: To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Job Description Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally Lead and run a shift effectively and develop and train Operations Managers to do the same Conduct and determine regular managerial staff meetings and team member meetings Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively Execute effectively and train other managers to do the same - use of the Daily Shift Card and Red Book Train management/staff in all proper EOD procedures, including banking Utilize "time chit" method of daily employee performance review Ensure maintenance of a safe and harassment free workplace Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints Initiate and follow-up of phone call and email communications in a timely manner and as appropriate Additional Responsibilities: Forecast and determine scheduling needs for the individual restaurant Prepare and post weekly work schedules, and ensure the schedule is implemented properly Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary Accurately complete payroll, weekly, mid period and EOP administration work properly Effectively promote First Watch outside the restaurant Obtain and maintain safe food handler certifications Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process Regularly channel communication up through the Director of Operations and Regional Vice President Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant Effectively plan and lead weekly manager meetings and monthly server meetings Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action Ensure compliance with federal, local, and state laws, company policies and procedures Staff/Budgetary Responsibilities: The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars. Job Requirements: A High School Diploma Bachelors of Arts - concentration in food & beverage, business, marketing or management is preferred Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Must have completed Culinary and Food Expert (CAFÉ) training program Effective oral and written communication skills Regularly work 50-55 hours per week Must hold a valid driver's license and drive for company business as required Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and oversee employees in roles from entry level to mid-level management Ability to work with no supervision and prioritize all operations of the restaurant Ability to make difficult and quick decisions Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Physical Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes
Jan 13, 2021
Full time
Restaurant General Manager Major Purpose: To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Job Description Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally Lead and run a shift effectively and develop and train Operations Managers to do the same Conduct and determine regular managerial staff meetings and team member meetings Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively Execute effectively and train other managers to do the same - use of the Daily Shift Card and Red Book Train management/staff in all proper EOD procedures, including banking Utilize "time chit" method of daily employee performance review Ensure maintenance of a safe and harassment free workplace Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints Initiate and follow-up of phone call and email communications in a timely manner and as appropriate Additional Responsibilities: Forecast and determine scheduling needs for the individual restaurant Prepare and post weekly work schedules, and ensure the schedule is implemented properly Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary Accurately complete payroll, weekly, mid period and EOP administration work properly Effectively promote First Watch outside the restaurant Obtain and maintain safe food handler certifications Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process Regularly channel communication up through the Director of Operations and Regional Vice President Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant Effectively plan and lead weekly manager meetings and monthly server meetings Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action Ensure compliance with federal, local, and state laws, company policies and procedures Staff/Budgetary Responsibilities: The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars. Job Requirements: A High School Diploma Bachelors of Arts - concentration in food & beverage, business, marketing or management is preferred Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Must have completed Culinary and Food Expert (CAFÉ) training program Effective oral and written communication skills Regularly work 50-55 hours per week Must hold a valid driver's license and drive for company business as required Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and oversee employees in roles from entry level to mid-level management Ability to work with no supervision and prioritize all operations of the restaurant Ability to make difficult and quick decisions Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Physical Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes
Bar Manager/Manager We have an opening for an exciting new venue in the Richmond, Virginia area. This will be the first of multiple locations, full service, café/bar operations. We are looking to hire a manager for the new opening. Ideal experience will be a blend of corporate/franchise operations and local independent restaurant management. Candidates that have a solid understanding and 1-2 years supervision, cost control, new opening experience will be a plus. Experience with managing a small team, scheduling, purchasing and outstanding guest service are required. This will be a great opportunity for someone looking to advance their career with a high growth concept in the Richmond area. Bar Managers that can promote and attract business will be a great fit. Negotiable salary, $40,000 range. Presented by Tom Bull with Gecko Hospitality
Jan 15, 2021
Full time
Bar Manager/Manager We have an opening for an exciting new venue in the Richmond, Virginia area. This will be the first of multiple locations, full service, café/bar operations. We are looking to hire a manager for the new opening. Ideal experience will be a blend of corporate/franchise operations and local independent restaurant management. Candidates that have a solid understanding and 1-2 years supervision, cost control, new opening experience will be a plus. Experience with managing a small team, scheduling, purchasing and outstanding guest service are required. This will be a great opportunity for someone looking to advance their career with a high growth concept in the Richmond area. Bar Managers that can promote and attract business will be a great fit. Negotiable salary, $40,000 range. Presented by Tom Bull with Gecko Hospitality
Assistant Store Manager Daytime hours no nights Fast track to General Manager Richmond, Virginia Exciting, local, café style, counter service restaurant has an opening for an energetic Assistant Manager to fast track to the General Manager. This is a daytime operation, shifts end at around 2PM. The Assistant Restaurant Manager will work in a hands-on capacity providing shift supervision for a busy café/bakery operation. This is a high visibility position and the successful candidate will be groomed to take over the operation at the Store Manager/General Manager level. Base pay Vacation Advancement Daytime schedule Job security To learn more about this opportunity in Richmond, Virginia please send your resume by return e mail Presented by Tom Bull with Gecko Hospitality
Jan 15, 2021
Full time
Assistant Store Manager Daytime hours no nights Fast track to General Manager Richmond, Virginia Exciting, local, café style, counter service restaurant has an opening for an energetic Assistant Manager to fast track to the General Manager. This is a daytime operation, shifts end at around 2PM. The Assistant Restaurant Manager will work in a hands-on capacity providing shift supervision for a busy café/bakery operation. This is a high visibility position and the successful candidate will be groomed to take over the operation at the Store Manager/General Manager level. Base pay Vacation Advancement Daytime schedule Job security To learn more about this opportunity in Richmond, Virginia please send your resume by return e mail Presented by Tom Bull with Gecko Hospitality
Restaurant Supervisor Richmond, Virginia Café style concept, heavy lunch and catering $35,000 - $37,000 Benefits PTO/Vacation This is an exciting opportunity for a restaurant assistant manager or restaurant supervisor to join a fun brand, heavy lunch/salad/sandwich/catering operation. This is ideal for someone currently in a restaurant supervisor level looking to join an exciting brand with career upside. Requires a hands-on management style, strong guest service skills, shift management. Ideal experience ill be in fast casual concepts, limited counter service or QSR. For more information and immediate consideration please send your resume by return e mail. Presented by Tom Bull with Gecko Hospitality.
Jan 15, 2021
Full time
Restaurant Supervisor Richmond, Virginia Café style concept, heavy lunch and catering $35,000 - $37,000 Benefits PTO/Vacation This is an exciting opportunity for a restaurant assistant manager or restaurant supervisor to join a fun brand, heavy lunch/salad/sandwich/catering operation. This is ideal for someone currently in a restaurant supervisor level looking to join an exciting brand with career upside. Requires a hands-on management style, strong guest service skills, shift management. Ideal experience ill be in fast casual concepts, limited counter service or QSR. For more information and immediate consideration please send your resume by return e mail. Presented by Tom Bull with Gecko Hospitality.
Restaurant Operations Manager Reports to: General Manager Major Purpose: To act as the Operations Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company while developing restaurant staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Major Responsibilities: To assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations Assist in the management of all revenues, cash or credit and company collateral - properly deposited and accounted for and are secured into the Company's operating bank account Ensure the integrity and operational functionality of all POS and security systems and equipment Manage all internal/external communications in a timely and effective manner Guide team members both front of the house and back of the house staff to meet established objectives Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness Maintain safe working conditions as required by OSHA and federal, state and local governing bodies Communicate with other management, hourly employees, and customers, providing positive feedback and promoting a positive image of the restaurant and good employee morale Ability to perform the duties and responsibilities of all positions at the restaurant, proficient in performing such duties, and through instruction and supervision, train and develop both other managers and hourly employees Regularly counsels and coaches employees, and has the authority to suspend employees pending review of the situation by the General Manager, or discharge an employee immediately for instances of serious misconduct as defined in the Employee Handbook Along with the General Manager evaluates hourly staff via formal evaluations Evaluates hourly employees on an on-going basis through proper and effective use of the weekly schedule Leads a shift effectively - executes effectively use of the Daily Shift Card and Red Book Trains staff in all proper EOD procedures, including check out procedures Ensures maintenance of a safe and harassment free workplace Takes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues Completes all required paperwork on a timely basis Additional Responsibilities: Prepares and posts weekly work schedules, and ensures the schedule is implemented properly Assists in addressing issues resulting from violations on Health or Steritech Inspections in a timely and professional manner Safeguards the Company assets, including funds, equipment, and the facility taking appropriate action as and when necessary Assists in completing payroll, weekly, mid period and EOP administration work properly Effectively promotes First Watch outside the restaurant Obtains and maintains safe food handler certifications Through communication with the General Manager, Regional Manager and Home Office, handles customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interviews applicants for employment, assisting in making hiring decisions for the restaurant and regularly coaches and includes other managers in the process Ensures compliance with Federal, local, and state laws, company policies and procedures Authority: The Operations Manager acts within Company policy and applicable federal, state and local legislation to do whatever is necessary to carry out the mission of the Company; however, without the approval of the RVP may not: Neither commits the Company to any budgeted expenditure in excess of $500 nor sign any lease contracts or legal agreement Dispose of any capital asset Revise the organizational structure of any department/area Enter into a relationship with any employee, which may have or appear to have an adverse effect upon his/her, ability to carry out his/her responsibilities Job Requirements: A High School Diploma Completing of the CAFE program Minimum three to five years' experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Effective oral and written communication skills Regularly works 50-55 hours per week Must hold a valid driver's license and drive for company business as required Regularly works in the kitchen leading, training, teaching and coaching culinary duties Regularly works in the dining room leading, training, teaching and coaching host and service functions Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and lead employees Ability to work with minimal supervision and determine task priorities Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes Staff / Budgetary Responsibilities: The Operations Manager will oversee a staff up to 40 employees. The Operations Manager will assist in overseeing revenue operations in excess of one million dollars.
Jan 13, 2021
Full time
Restaurant Operations Manager Reports to: General Manager Major Purpose: To act as the Operations Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company while developing restaurant staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Major Responsibilities: To assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations Assist in the management of all revenues, cash or credit and company collateral - properly deposited and accounted for and are secured into the Company's operating bank account Ensure the integrity and operational functionality of all POS and security systems and equipment Manage all internal/external communications in a timely and effective manner Guide team members both front of the house and back of the house staff to meet established objectives Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness Maintain safe working conditions as required by OSHA and federal, state and local governing bodies Communicate with other management, hourly employees, and customers, providing positive feedback and promoting a positive image of the restaurant and good employee morale Ability to perform the duties and responsibilities of all positions at the restaurant, proficient in performing such duties, and through instruction and supervision, train and develop both other managers and hourly employees Regularly counsels and coaches employees, and has the authority to suspend employees pending review of the situation by the General Manager, or discharge an employee immediately for instances of serious misconduct as defined in the Employee Handbook Along with the General Manager evaluates hourly staff via formal evaluations Evaluates hourly employees on an on-going basis through proper and effective use of the weekly schedule Leads a shift effectively - executes effectively use of the Daily Shift Card and Red Book Trains staff in all proper EOD procedures, including check out procedures Ensures maintenance of a safe and harassment free workplace Takes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues Completes all required paperwork on a timely basis Additional Responsibilities: Prepares and posts weekly work schedules, and ensures the schedule is implemented properly Assists in addressing issues resulting from violations on Health or Steritech Inspections in a timely and professional manner Safeguards the Company assets, including funds, equipment, and the facility taking appropriate action as and when necessary Assists in completing payroll, weekly, mid period and EOP administration work properly Effectively promotes First Watch outside the restaurant Obtains and maintains safe food handler certifications Through communication with the General Manager, Regional Manager and Home Office, handles customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interviews applicants for employment, assisting in making hiring decisions for the restaurant and regularly coaches and includes other managers in the process Ensures compliance with Federal, local, and state laws, company policies and procedures Authority: The Operations Manager acts within Company policy and applicable federal, state and local legislation to do whatever is necessary to carry out the mission of the Company; however, without the approval of the RVP may not: Neither commits the Company to any budgeted expenditure in excess of $500 nor sign any lease contracts or legal agreement Dispose of any capital asset Revise the organizational structure of any department/area Enter into a relationship with any employee, which may have or appear to have an adverse effect upon his/her, ability to carry out his/her responsibilities Job Requirements: A High School Diploma Completing of the CAFE program Minimum three to five years' experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Effective oral and written communication skills Regularly works 50-55 hours per week Must hold a valid driver's license and drive for company business as required Regularly works in the kitchen leading, training, teaching and coaching culinary duties Regularly works in the dining room leading, training, teaching and coaching host and service functions Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and lead employees Ability to work with minimal supervision and determine task priorities Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes Staff / Budgetary Responsibilities: The Operations Manager will oversee a staff up to 40 employees. The Operations Manager will assist in overseeing revenue operations in excess of one million dollars.
Job Description The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long- term profitability of the company and developing restaurant staff.Key Responsibilities:• Provide management coverage and direct supervision of operations in an individual restaurant.• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue and profitability goals.• Assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction.• Manage and assist the General Manager in the management of, all revenues, cash, credit and company collateral and in ensuring that all are properly deposited and accounted for, and are secured into the company's operating bank account.• Identify and resolve sales and profit problems at the restaurant.• Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations and respond to customer feedback, handle customer concerns/needs and assist other team members in addressing customer concerns/needs.• Ensure the integrity and operational functionality of all POS and security systems and equipment.• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.• Ensure company standards in product and restaurant specifications.• Supervise food handling procedures and operational processes.• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies.• Report and arrange for any necessary maintenance and repair work.• Manage all internal/external communications in a timely and effective manner.• Verify and complete all required paperwork on a timely basis.• Supervise, guide and train team members both front of the house and back of the house to meet established objectives.• Communicate with hourly employees and customers and provide positive feedback and promote a positive image of the restaurant and good employee morale.• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop hourly employees.• Train staff in all proper End of Day procedures, including check out procedures.• Regularly counsel and coach hourly employees.• Entrusted with decision-making authority to suspend employees pending review of the situation by the General Manager, and to discharge an employee immediately for instances of serious misconduct.• Evaluate hourly staff via formal performance evaluations with the General Manager.• Set goals and assignments for team members, including recognizing good performance and coaching poor performers.• Delegate tasks to team members and ensure all required tasks are performed and completed effectively.• Lead and run a shift effectively as the manager in charge.• Execute effective use of the Daily Shift Card and Red Book.• Open and/or close an individual restaurant ensuring all tasks and paperwork are properly completed.• Ensure maintenance of a safe and harassment free workplace.• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with and responding to complaints by customers and/or hourly team members' disciplinary issues.Additional Responsibilities:• Assist General Manager in forecasting and determining scheduling needs for the individual restaurant.• Prepare and post weekly work schedules, and ensure the schedule is implemented properly.• Assist in addressing issues resulting from violations on Health or Steri-tech Inspections in a timely and professional manner.• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary.• Assist in completing payroll, weekly, mid period and End of Period administration work properly.• Effectively promote First Watch outside the restaurant.• Obtain and maintain safe food handler certifications.• Through communication with the General Manager, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner.• Regularly interview applicants for employment, assist in making hiring decisions for the restaurant, and regularly coach and train new-hire employees.• Ensure compliance with federal, local, and state laws, company policies and procedures.Staff/Budgetary Responsibilities:The Operations Manager will oversee a staff of up to 40 employees. The Operations Manager will assist the General Manager in overseeing and supervising revenue operations in excess of one million dollars.Requirements:• A High School Diploma• Completion of the Culinary and Food Expert (CAFE) training program• Minimum two years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred• Effective oral and written communication skills• Regularly work 50-55 hours per week• Must hold a valid driver's license and drive for company business as required• Ability to manage, lead, coach, teach and train others, including with respect to culinary duties and host and service duties• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives• Human Resources management skills in employee relations, recruiting and retention and employee recognition• Ability to supervise and oversee a team of hourly employees• Ability to work with minimal supervision and determine task priorities• Ability to make difficult and quick decisions• Advanced analytical and problem-solving skills• Excellent computer skills with emphasis on MS operating systems• Exceptional organizational skills and attention to detail• Strong communication, presentation and writing skills• Ability to communicate effectively with all levels of management• Ability to work well under pressure in a fast paced, dynamic environment• Ability to multitask and prioritize effectively• Ability to effectively manage teams as well as work effectively as part of a team• Passion for providing excellent service and qualityAdditional Physical Requirements:• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis• Must be able to tolerate temporary exposure to extreme temperatures and temperature changesAdditional Info:Managers enjoy:- A daytime schedule with no night shifts - ever- Competitive pay and benefits including health, 401k and paid vacation- Excellent training- Opportunities to advanceWe try not to take ourselves too seriously, but there are a few things we look for in our employees:- Passion for fresh food and customer satisfaction- Unfailing work ethic and integrity- Positive attitude and team spirit - we know if you get our 'You First ' culture right, most of the other stuff will happen naturally on its own- Open to applicants who do not have a high school diploma/GED- A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and educationEqual Employment Opportunity EmployerAll employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law.#Corporate
Jan 13, 2021
Full time
Job Description The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long- term profitability of the company and developing restaurant staff.Key Responsibilities:• Provide management coverage and direct supervision of operations in an individual restaurant.• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue and profitability goals.• Assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction.• Manage and assist the General Manager in the management of, all revenues, cash, credit and company collateral and in ensuring that all are properly deposited and accounted for, and are secured into the company's operating bank account.• Identify and resolve sales and profit problems at the restaurant.• Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations and respond to customer feedback, handle customer concerns/needs and assist other team members in addressing customer concerns/needs.• Ensure the integrity and operational functionality of all POS and security systems and equipment.• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.• Ensure company standards in product and restaurant specifications.• Supervise food handling procedures and operational processes.• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies.• Report and arrange for any necessary maintenance and repair work.• Manage all internal/external communications in a timely and effective manner.• Verify and complete all required paperwork on a timely basis.• Supervise, guide and train team members both front of the house and back of the house to meet established objectives.• Communicate with hourly employees and customers and provide positive feedback and promote a positive image of the restaurant and good employee morale.• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop hourly employees.• Train staff in all proper End of Day procedures, including check out procedures.• Regularly counsel and coach hourly employees.• Entrusted with decision-making authority to suspend employees pending review of the situation by the General Manager, and to discharge an employee immediately for instances of serious misconduct.• Evaluate hourly staff via formal performance evaluations with the General Manager.• Set goals and assignments for team members, including recognizing good performance and coaching poor performers.• Delegate tasks to team members and ensure all required tasks are performed and completed effectively.• Lead and run a shift effectively as the manager in charge.• Execute effective use of the Daily Shift Card and Red Book.• Open and/or close an individual restaurant ensuring all tasks and paperwork are properly completed.• Ensure maintenance of a safe and harassment free workplace.• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with and responding to complaints by customers and/or hourly team members' disciplinary issues.Additional Responsibilities:• Assist General Manager in forecasting and determining scheduling needs for the individual restaurant.• Prepare and post weekly work schedules, and ensure the schedule is implemented properly.• Assist in addressing issues resulting from violations on Health or Steri-tech Inspections in a timely and professional manner.• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary.• Assist in completing payroll, weekly, mid period and End of Period administration work properly.• Effectively promote First Watch outside the restaurant.• Obtain and maintain safe food handler certifications.• Through communication with the General Manager, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner.• Regularly interview applicants for employment, assist in making hiring decisions for the restaurant, and regularly coach and train new-hire employees.• Ensure compliance with federal, local, and state laws, company policies and procedures.Staff/Budgetary Responsibilities:The Operations Manager will oversee a staff of up to 40 employees. The Operations Manager will assist the General Manager in overseeing and supervising revenue operations in excess of one million dollars.Requirements:• A High School Diploma• Completion of the Culinary and Food Expert (CAFE) training program• Minimum two years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred• Effective oral and written communication skills• Regularly work 50-55 hours per week• Must hold a valid driver's license and drive for company business as required• Ability to manage, lead, coach, teach and train others, including with respect to culinary duties and host and service duties• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives• Human Resources management skills in employee relations, recruiting and retention and employee recognition• Ability to supervise and oversee a team of hourly employees• Ability to work with minimal supervision and determine task priorities• Ability to make difficult and quick decisions• Advanced analytical and problem-solving skills• Excellent computer skills with emphasis on MS operating systems• Exceptional organizational skills and attention to detail• Strong communication, presentation and writing skills• Ability to communicate effectively with all levels of management• Ability to work well under pressure in a fast paced, dynamic environment• Ability to multitask and prioritize effectively• Ability to effectively manage teams as well as work effectively as part of a team• Passion for providing excellent service and qualityAdditional Physical Requirements:• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis• Must be able to tolerate temporary exposure to extreme temperatures and temperature changesAdditional Info:Managers enjoy:- A daytime schedule with no night shifts - ever- Competitive pay and benefits including health, 401k and paid vacation- Excellent training- Opportunities to advanceWe try not to take ourselves too seriously, but there are a few things we look for in our employees:- Passion for fresh food and customer satisfaction- Unfailing work ethic and integrity- Positive attitude and team spirit - we know if you get our 'You First ' culture right, most of the other stuff will happen naturally on its own- Open to applicants who do not have a high school diploma/GED- A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and educationEqual Employment Opportunity EmployerAll employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law.#Corporate