Caesars Entertainment Boonville, Missouri
Feb 23, 2024Full time
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience while controlling levels of intoxication. JOB DUTIES AND RESPONSIBILITIES(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.) Responsible for maintaining a clean, safe, fun, and friendly environment for guests and employees. Provides superior guest service, interacts positively with guests and employees, and has the ability to deal with difficult guests in all types of business conditions. Works effectively and courteously with fellow employees. Takes drink orders (both alcohol and non-alcoholic), enters orders, serves drinks, collects payment from patrons and keeps the well and self-serve areas clean and well maintained. Safe distribution of alcohol. Follows company alcohol awareness guidelines for serving alcohol responsibly. Follows sound cash handling practices. Ensure the safety and security of employees and customers. Responsible to have knowledge of patron limitations of alcohol consumption and company policy and procedure regarding serving alcohol responsibly. Has a thorough knowledge of all special events and promotional activities. Assists guests with all reasonable requests. Completes all company-required training within designated time frames.