Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Bell Attendant is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities - Load and unload luggage carts. - Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate. - Explain features of the room including operation of radio, television, telephone, in-room movie system, etc. - Check/store luggage for arrivals and departures with luggage tags. - Coordinate group/tour arrival by bus. - Operate Vocera devices efficiently and professionally when communicating with hotel staff. - Report maintenance issues in ALICE and to MOD. - Keep lobby area clear and organized for arriving guests; communicate trash removal and deep cleaning needs to Housekeeping staff through ALICE & Vocera - Keep track of weather to recognize when rain mats need to be placed at entry doors. Return mats to storage when weather has cleared. - Deliver flowers, laundry and packages to guestrooms. - Assist with room changes/moves. - Follow all standards required by the Forbes Five Star service such as: - Must use guest name - Must show genuine interest - Must demonstrate anticipatory service - Must close interactions appropriately - Must smile and maintain engaging expression - Maintain current listing of local and area attractions, special events and activities. - Report maintenance issues in Alice and to MOD. - Maintain list of local transportation guides, churches, sports arenas, etc. - Assist Houseperson with guest requests. - Maintain cleanliness of the bell closet. - Maintain inventory supply of luggage tickets and requisition new orders when replacements are necessary. - Ensure shoe shine equipment is in proper working order and that supplies are stocked with sufficicent inventory. - Provide information, maps and directions as required. - Answer telephone console to assist guest service agents. - Show guestrooms and suites as needed and emphasize the hotel's amenities. - Complete daily checklist.
Sep 17, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Bell Attendant is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities - Load and unload luggage carts. - Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate. - Explain features of the room including operation of radio, television, telephone, in-room movie system, etc. - Check/store luggage for arrivals and departures with luggage tags. - Coordinate group/tour arrival by bus. - Operate Vocera devices efficiently and professionally when communicating with hotel staff. - Report maintenance issues in ALICE and to MOD. - Keep lobby area clear and organized for arriving guests; communicate trash removal and deep cleaning needs to Housekeeping staff through ALICE & Vocera - Keep track of weather to recognize when rain mats need to be placed at entry doors. Return mats to storage when weather has cleared. - Deliver flowers, laundry and packages to guestrooms. - Assist with room changes/moves. - Follow all standards required by the Forbes Five Star service such as: - Must use guest name - Must show genuine interest - Must demonstrate anticipatory service - Must close interactions appropriately - Must smile and maintain engaging expression - Maintain current listing of local and area attractions, special events and activities. - Report maintenance issues in Alice and to MOD. - Maintain list of local transportation guides, churches, sports arenas, etc. - Assist Houseperson with guest requests. - Maintain cleanliness of the bell closet. - Maintain inventory supply of luggage tickets and requisition new orders when replacements are necessary. - Ensure shoe shine equipment is in proper working order and that supplies are stocked with sufficicent inventory. - Provide information, maps and directions as required. - Answer telephone console to assist guest service agents. - Show guestrooms and suites as needed and emphasize the hotel's amenities. - Complete daily checklist.
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Sep 26, 2023
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Kimpton Hotels & Restaurants
Charlottesville, Virginia
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Sep 26, 2023
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Sep 26, 2023
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Facilitate the replenishment of guestroom honor/private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift. Check expiration dates on products daily. Setup and breakdown scheduled coffee service and water stations each morning/afternoon by predetermined time according to Kimpton standards. Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day. Clean spills, broken glass and debris promptly after incidents. Pick up trays en route back to station, during slow periods, and on designated tray runs. Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness. Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed. Record used items by room number and restock used items in each room. Keep room refrigerators, baskets, and storage room clean & organized. We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. Minimum 1 year of experience in customer service or similar role. Excellent written communication and professional communication and presentation skills. Highly motivated and flexible with the ability to take initiative. Flexible schedule, able to work evenings, weeekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here () . Be Yourself. Lead Yourself. Make it Count.
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Sagamore Hotel is an oceanfront, luxury hotel in the heart of South Beach. Situated in the historic Miami Beach Art Deco District, this all-suite hotel offers 93 rooms, two-story bungalows and spacious oceanfront penthouses. The Sagamore is the perfect compliment to Miami's most recognized restaurants, nightlife and shopping. Overview The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. This position will also serve as concierge, greeting and assisting guests in the lobby and attending to their questions and needs. Responsibilities - Load and unload luggage carts. - Organize and deliver luggage for tour groups - Escort guests to rooms and familiarize them with hotel services. - Inspect guest's room to ensure it is in order and that supplies are adequate. - Explain features of the room including operation of electronic devices and entertainment. - Check/store luggage for arrivals and departures with luggage tags. - Store, track, and deliver packages as needed. - Deliver messages to meeting rooms. - Deliver flowers, laundry, packages and other amenities to guestrooms. - Assist with room changes. - Maintain current listing of local and area attractions, special events and activities. - Maintain list of local transportation guides, churches, sports arenas, etc. - Assist Houseperson with guest requests. - Ensure lobby reader board is correct. - Provide information, maps and directions as required. - Where applicable answer console to assist front desk agents. - Show guestrooms and suites as needed and emphasize the hotel's amenities. - Perform other duties as requested by management.
Sep 19, 2023
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location The Sagamore Hotel is an oceanfront, luxury hotel in the heart of South Beach. Situated in the historic Miami Beach Art Deco District, this all-suite hotel offers 93 rooms, two-story bungalows and spacious oceanfront penthouses. The Sagamore is the perfect compliment to Miami's most recognized restaurants, nightlife and shopping. Overview The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. This position will also serve as concierge, greeting and assisting guests in the lobby and attending to their questions and needs. Responsibilities - Load and unload luggage carts. - Organize and deliver luggage for tour groups - Escort guests to rooms and familiarize them with hotel services. - Inspect guest's room to ensure it is in order and that supplies are adequate. - Explain features of the room including operation of electronic devices and entertainment. - Check/store luggage for arrivals and departures with luggage tags. - Store, track, and deliver packages as needed. - Deliver messages to meeting rooms. - Deliver flowers, laundry, packages and other amenities to guestrooms. - Assist with room changes. - Maintain current listing of local and area attractions, special events and activities. - Maintain list of local transportation guides, churches, sports arenas, etc. - Assist Houseperson with guest requests. - Ensure lobby reader board is correct. - Provide information, maps and directions as required. - Where applicable answer console to assist front desk agents. - Show guestrooms and suites as needed and emphasize the hotel's amenities. - Perform other duties as requested by management.
