Specialty's Cafe & Bakery
Oakland, CA, USA
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Functions: Customer Service: Engage with customers by welcoming them, providing warm, friendly and genuine service, understanding their needs and thanking them for their visit. Carry a friendly, energetic, personable demeanor and passion for great customer service, with a customer-first mentality. Determine customers' needs by asking questions and sharing product knowledge. Demonstrate that customers come first by serving them with sense of urgency. Contribute to an overall positive and collaborative environment. Take pride in every aspect of your work and perform it with energy and enthusiasm. Operational Excellence: Keep a professional overall presentation, by modeling friendly, respectful and business-appropriate communication with coworkers and customers. Maintain a clean and well-groomed personal appearance in accordance with Specialty's Personal Appearance and Attire Standards Policy. Wear Specialty's approved hair restraints, gloves and aprons to protect food safety. Ensure proper hand-washing and hygiene to protect food safety. Follow all regulations, policies, and procedures regarding food handling, personal hygiene, safety, and proper sanitation. Demonstrate customers come first by serving them with sense of urgency. Maintain a meticulously clean and tidy environment through regular cleaning, stocking, and organizing. Complete Opening and Closing Checklists and Weekly Cleaning Chart. Have a thorough knowledge and understanding of Specialty's & Peets Menu/Prices. Follow all standards for merchandising, stocking, rotating and storing product. Provide consistent quality in the preparation of coffee, espresso, tea, and smoothies drinks. Provide sample coffee, espresso, tea, smoothies, and bakery items to customers by keeping in mind the time of day, sales opportunities and weather. Participates actively in training to learn new and promotion products. Continually works to expand product knowledge. Maintains a clean and stocked store area by performing routine cleaning and on-going maintenance of coffee & espresso machines in keeping with our Barista Coffee Manual. Ability to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. Report all accidents and injuries in a timely manner to management team. Perform required physical tasks during the work shift. Perform additional projects/duties as assigned by management. Skills/Requirements: Don't worry if you've never been a Barista. Specialty's is dedicated to teaching you our fun techniques to make you the best Barista in the game! Food Service or Retail experience preferred, not required. Maintain regular and consistent attendance and punctuality with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meet store operating policies and standards, including providing quality beverages, food products, cash handling, store safety and security, with or without reasonable accommodation. Provide quality service, taking pride in working behind the scenes to prepare quality products for our customers. Ability to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. Take pride in every aspect of your work and perform it with energy and enthusiasm. Available to perform many different tasks within the store during each shift. Must be at least 18 years of age. Authorized to work in the United States ( Specialty's participates in E-Verify ). Food Handler Certificate/Card (Must have 2 weeks of hire). Physical Requirements: Ability to smile, kneel, reach, bend, stoop, push and/or pull, and lift 35 pounds. Ability to work in a standing position for long periods of time (up to 8 hours). Job Environment: Fast-Paced, High-Intensity Work Environment. Operates in a kitchen environment, housed with equipment such as an oven, bread slicer, meat slicer, toaster, microwave, espresso machine, duchess, soup kettles and chef's knives. The employee is frequently exposed to heat, steam, and noise. Requires frequent contact/immersion of hands in water, sanitation solutions, meat products, and produce items. Involves some exposure to hazards or physical risks, which require following basic safety precautions. To be a successful Team Member at Specialty's: Be extremely reliable and punctual. Enjoy working in a team-environment and building great professional relationships with Coworkers and Managers. Carry a friendly, energetic, personable demeanor, and passion for great customer service. Be able to work quickly, learn new information, multi-task and incorporate feedback into personal performance. We are looking for: A Team Member who is dedicated in creating an exceptional customer experience. A Team Member who can be themselves, sincere, genuine, kind, fun and humble. A Team Member who is willing to always learn and grow within the company. OAK789 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!