1 hospitality jobs found

City, State: Pullman, Washington The purpose of a BARISTA is to serve food and/or beverages to guests according to franchise and hotel brand standards and in the hotel's continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Provides personalized service to all guests. -Consistently prepares drink orders in accordance to both franchise and Stonebridge guidelines. -Maintains register and bank. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Regularly communicates and converses with all guests. -Sets up and maintains the pastry and drink displays in an attractive abundant looking, organized, clean and standardized presentation. -Takes inventory of food, beverages and supplies needed for each day. -Stocks machines or dispensers. -Prepares serving dishes/trays, utensils, cups and other paper products. -Clears and cleans tables as they are vacated. -Wipes up spills. -Removes trash. -Restocks self-service food and supplies as needed. -Listens and responds to guest requests or concerns. -Cleans and sanitizes counters, floors, storage areas, utensils, equipment and common areas as specified -Is in compliance with all franchise and Stonebridge standard requirements. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. REQUIRED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: -Demonstrates accuracy and thoroughness. -Monitors own work to ensure quality. -Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards -Meets or exceeds productivity standards. -Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS -Responds to requests for service and assistance. -Demonstrates the desire and ability to provide high quality service to both internal and external customers. -Solicits customer feedback to improve service. Associate demonstrates INITIATIVE -Asks for and offers help when needed. -Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance -Takes responsibility for own actions. -Performs work with little or no supervision; works independently. -Can be relied upon regarding task completion and follow up. QUALIFICATIONS AND REQUIREMENTS : -Knowledge of sanitation procedures. The requirements listed below are representative of the knowledge, skills, and/or abilities required.