Hersha Hospitality Management
Lake Placid, New York
Opportunity: Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth Path Banquet Captain - Assistant Banquet Manager -Banquet Manager Your Focus Set up banquet room as instructed by supervisor. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. Replenish beverages as necessary, and check with guests for overall satisfaction. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Respond to guest special requests and resolve guest complaints. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Food service experience a plus. Ability to remember and recite menu items. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here. ID: 8 UltiPro Location Description: 7 Whiteface Inn Lane Lake Placid New York 12946 US External Company URL: Minimum: USD $10.00/Hr.
Oct 01, 2023
Full time
Opportunity: Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth Path Banquet Captain - Assistant Banquet Manager -Banquet Manager Your Focus Set up banquet room as instructed by supervisor. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. Replenish beverages as necessary, and check with guests for overall satisfaction. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Respond to guest special requests and resolve guest complaints. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Food service experience a plus. Ability to remember and recite menu items. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here. ID: 8 UltiPro Location Description: 7 Whiteface Inn Lane Lake Placid New York 12946 US External Company URL: Minimum: USD $10.00/Hr.
Overview Opportunity: Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth Path Banquet Captain - Assistant Banquet Manager -Banquet Manager Your Focus Set up banquet room as instructed by supervisor. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. Replenish beverages as necessary, and check with guests for overall satisfaction. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Respond to guest special requests and resolve guest complaints. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Food service experience a plus. Ability to remember and recite menu items. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Sep 30, 2023
Full time
Overview Opportunity: Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth Path Banquet Captain - Assistant Banquet Manager -Banquet Manager Your Focus Set up banquet room as instructed by supervisor. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet. Replenish beverages as necessary, and check with guests for overall satisfaction. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Respond to guest special requests and resolve guest complaints. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Food service experience a plus. Ability to remember and recite menu items. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Hersha Hospitality Management
Lake Placid, New York
Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaurant Supervisor/Banquet Server/Captain - Restaurant Manager - Banquet Manager Your Focus Take food and beverage orders and place orders in the point of service system. Ensure overall guest satisfaction. Set and clear tables in dining areas. Stock service stations with items such as ice, napkins, or straws. Pick up orders from food preparation areas and ensure food is prepared accordingly. Prepare guest check and if appropriate complete payment transaction. Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous food and beverage experience required or equivalent training. Knowledge of POS systems. TIPS certification preferred. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here. ID: 1 UltiPro Location Description: 7 Whiteface Inn Lane Lake Placid New York 12946 US External Company URL: Minimum: USD $9.45/Hr.
Oct 01, 2023
Full time
Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaurant Supervisor/Banquet Server/Captain - Restaurant Manager - Banquet Manager Your Focus Take food and beverage orders and place orders in the point of service system. Ensure overall guest satisfaction. Set and clear tables in dining areas. Stock service stations with items such as ice, napkins, or straws. Pick up orders from food preparation areas and ensure food is prepared accordingly. Prepare guest check and if appropriate complete payment transaction. Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous food and beverage experience required or equivalent training. Knowledge of POS systems. TIPS certification preferred. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here. ID: 1 UltiPro Location Description: 7 Whiteface Inn Lane Lake Placid New York 12946 US External Company URL: Minimum: USD $9.45/Hr.
Overview Opportunity: Banquet Captain Supervise banquet staff during assigned functions, ensuring staff performs in accordance with established guest service and sustainability standards. Your Growth Path Assistant Banquet Manager - Assistant Restaurant Manager - Banquet Manager Your Focus Check Banquet Staff's Event Orders to ensure that all information is accurate. Check room set-up to see that Banquet Event Order directions are completely followed. Act as point of contact for group representatives. Communicate all Banquet Event Order changes to catering or convention services office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions. Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons. Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Post all banquet checks at end of the day and turn in to night audit. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Oversee staff to ensure that proper liquor controls are in use. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous banquet experience required. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Oct 01, 2023
Full time
Overview Opportunity: Banquet Captain Supervise banquet staff during assigned functions, ensuring staff performs in accordance with established guest service and sustainability standards. Your Growth Path Assistant Banquet Manager - Assistant Restaurant Manager - Banquet Manager Your Focus Check Banquet Staff's Event Orders to ensure that all information is accurate. Check room set-up to see that Banquet Event Order directions are completely followed. Act as point of contact for group representatives. Communicate all Banquet Event Order changes to catering or convention services office and affected departments. Coordinate with banquet staff set-ups, changes and time schedules for all functions. Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons. Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Post all banquet checks at end of the day and turn in to night audit. Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages. Oversee staff to ensure that proper liquor controls are in use. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous banquet experience required. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Overview Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaurant Supervisor/Banquet Server/Captain - Restaurant Manager - Banquet Manager Your Focus Take food and beverage orders and place orders in the point of service system. Ensure overall guest satisfaction. Set and clear tables in dining areas. Stock service stations with items such as ice, napkins, or straws. Pick up orders from food preparation areas and ensure food is prepared accordingly. Prepare guest check and if appropriate complete payment transaction. Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous food and beverage experience required or equivalent training. Knowledge of POS systems. TIPS certification preferred. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Sep 30, 2023
Full time
Overview Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaurant Supervisor/Banquet Server/Captain - Restaurant Manager - Banquet Manager Your Focus Take food and beverage orders and place orders in the point of service system. Ensure overall guest satisfaction. Set and clear tables in dining areas. Stock service stations with items such as ice, napkins, or straws. Pick up orders from food preparation areas and ensure food is prepared accordingly. Prepare guest check and if appropriate complete payment transaction. Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous food and beverage experience required or equivalent training. Knowledge of POS systems. TIPS certification preferred. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Description Seeking a motivated, skilled, outgoing personality to work as a member of our Bluebird Lake Placid Food & Beverage Team, ensure that guests have an enjoyable experience by providing quality customer service while mixing and responsibly serving alcoholic and non-alcoholic beverages, accurately processing and collecting payment, and stocking and cleaning our licensed premises. Work closely with Hotel Management, Staff, and other Food & Beverage personnel to help guarantee our guests a Food & Beverage experience that exceeds their expectations. Responsibilities • Maintain a neat and professional appearance with a properly cleaned uniform. • Be sure the bar is correctly set up and fully stocked before the shift begins and that bar is properly cleaned and closed at the end of the shift according to property specifications. Assist with ongoing bar inventory keeping track of wines, beers, liquors, and other supplies. • Greet guests warmly, politely, and in a timely manner. Speak to guests with enthusiasm. • Be prepared to answer questions about beverage service and beverage menu, including liquors, beers, wines, and non-alcoholic choices. Recognize opportunities to up-sell where appropriate. • Understand the State of Maine's regulatory responsibilities regarding the service of alcoholic beverages. • Mix and serve alcoholic and non-alcoholic beverages to guests according to property specifications, courteously and efficiently. Avoid overpours and spillage. • Complete affidavit required by the State Department of Public Safety Liquor Licensing and Inspection Division confirming eligibility to sell liquor. • Understand order-taking systems to be able to clearly, accurately, and quickly covey guest orders using computer or manual systems. • Deliver beverages in an efficient manner following appropriate beverage service techniques. Ensure that drinks are presented to guests as ordered and according to restaurant quality standards. Clear tables of drinks and dishes as required. Clean glassware, barware, and dishes using mechanical or manual methods. Work with Servers and Bussers to ensure that guests' needs are continually met. Help to educate other members of the Food &Beverage Team on beverages available and service techniques. • Assist guests with any needs, corrections, or additional items desired during service. • Prepare and present customer bills. Correctly understand all payment methods accepted, how to process payment, make changes, and open/close cash drawer, if required. • Understand reporting requirements for tips. • Ability to safely operate restaurant equipment including, but not limited to coffee makers, refrigeration, juice machines, ice machines, ice crushers, point of sale systems, etc. • Handle and communicate special orders and guest complaints in a professional manner. • Participate in set up, execution, and clean up of banquet functions as outlined in Banquet Event Orders/Event Sheets and as directed by Sales & Catering Manager/Dining Room Manager. • Maintain bar service area cleanliness as well as personal cleanliness and sanitation standards as required by the Maine Department of Health and Human Services and OSHA, as well as general maintenance and upkeep of the licensed premises. • Know who to notify in case of broken equipment or unsafe/unsanitary conditions. • Protect the assets of this property and Lark Hotels. • Mix and deliver drinks to customers including alcoholic and non-alcoholic varieties of wine, beer, liquor, and mixed drinks • Receive payments and settle patron checks and tabs, as well as correctly record daily sales totals in point of sale system • Complete all restocking and cleaning duties by performing opening and closing side work as instructed • Purchase needed bar supplies, stock and track all wine, liquor, and beer stocks, and have a full supply of glassware on hand, notifying management of any supply issues or shortages • Verify customers' identification age to ensure they are of legal age and provide alcoholic drinks in compliance with federal, state, municipal, and corporate rules and regulations Qualifications Minimum Requirements: • Must be eligible to work in the United States of America. • Must be at least 18 years of age. • Previous beverage service work is preferred, but not always required. • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy. • Ability to work as a part of a team. • Ability to understand verbal directions, as well as written menus, recipes, labels on foods and chemicals, and other workplace safety signage. • Active listening and observation skills. • Knowledge of common food allergies and understanding of cross-contamination issues. • Outgoing personality, with good oral comprehension, expression, and speech clarity. • Ability to work under pressure and deal with stressful situations during busy periods. • TIPS Certification or other alcohol safety certification. Abilities Required: • Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions. May require the ability to work on uneven outdoor surfaces. • Occasional stair climbing. • Must be able to manually handle/lift/carry product up to 60 pounds between knee and shoulders. • Must have bilateral fine manipulation of both hands which may be repetitive for the entire shift. • Must be vertically mobile working in limited space for up to 8 hours at a time. • Working in extreme temperatures and conditions both indoors and out. • Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, and split shifts. • Frequent hand-washing. • Hazards include, but are not limited to Covid-19, cuts from knives or wine openers, burns, lifting injuries slips, and tripping. • Possesses strong, organizational and time management skills • Possess a high school diploma or equivalent certification (GED) • We prefer some experience working in the food service industry • Must have excellent communication and interpersonal skills with customers and coworkers • Must have a strong focus on putting the patron first with exceptional customer service experience
Sep 21, 2023
Full time
Description Seeking a motivated, skilled, outgoing personality to work as a member of our Bluebird Lake Placid Food & Beverage Team, ensure that guests have an enjoyable experience by providing quality customer service while mixing and responsibly serving alcoholic and non-alcoholic beverages, accurately processing and collecting payment, and stocking and cleaning our licensed premises. Work closely with Hotel Management, Staff, and other Food & Beverage personnel to help guarantee our guests a Food & Beverage experience that exceeds their expectations. Responsibilities • Maintain a neat and professional appearance with a properly cleaned uniform. • Be sure the bar is correctly set up and fully stocked before the shift begins and that bar is properly cleaned and closed at the end of the shift according to property specifications. Assist with ongoing bar inventory keeping track of wines, beers, liquors, and other supplies. • Greet guests warmly, politely, and in a timely manner. Speak to guests with enthusiasm. • Be prepared to answer questions about beverage service and beverage menu, including liquors, beers, wines, and non-alcoholic choices. Recognize opportunities to up-sell where appropriate. • Understand the State of Maine's regulatory responsibilities regarding the service of alcoholic beverages. • Mix and serve alcoholic and non-alcoholic beverages to guests according to property specifications, courteously and efficiently. Avoid overpours and spillage. • Complete affidavit required by the State Department of Public Safety Liquor Licensing and Inspection Division confirming eligibility to sell liquor. • Understand order-taking systems to be able to clearly, accurately, and quickly covey guest orders using computer or manual systems. • Deliver beverages in an efficient manner following appropriate beverage service techniques. Ensure that drinks are presented to guests as ordered and according to restaurant quality standards. Clear tables of drinks and dishes as required. Clean glassware, barware, and dishes using mechanical or manual methods. Work with Servers and Bussers to ensure that guests' needs are continually met. Help to educate other members of the Food &Beverage Team on beverages available and service techniques. • Assist guests with any needs, corrections, or additional items desired during service. • Prepare and present customer bills. Correctly understand all payment methods accepted, how to process payment, make changes, and open/close cash drawer, if required. • Understand reporting requirements for tips. • Ability to safely operate restaurant equipment including, but not limited to coffee makers, refrigeration, juice machines, ice machines, ice crushers, point of sale systems, etc. • Handle and communicate special orders and guest complaints in a professional manner. • Participate in set up, execution, and clean up of banquet functions as outlined in Banquet Event Orders/Event Sheets and as directed by Sales & Catering Manager/Dining Room Manager. • Maintain bar service area cleanliness as well as personal cleanliness and sanitation standards as required by the Maine Department of Health and Human Services and OSHA, as well as general maintenance and upkeep of the licensed premises. • Know who to notify in case of broken equipment or unsafe/unsanitary conditions. • Protect the assets of this property and Lark Hotels. • Mix and deliver drinks to customers including alcoholic and non-alcoholic varieties of wine, beer, liquor, and mixed drinks • Receive payments and settle patron checks and tabs, as well as correctly record daily sales totals in point of sale system • Complete all restocking and cleaning duties by performing opening and closing side work as instructed • Purchase needed bar supplies, stock and track all wine, liquor, and beer stocks, and have a full supply of glassware on hand, notifying management of any supply issues or shortages • Verify customers' identification age to ensure they are of legal age and provide alcoholic drinks in compliance with federal, state, municipal, and corporate rules and regulations Qualifications Minimum Requirements: • Must be eligible to work in the United States of America. • Must be at least 18 years of age. • Previous beverage service work is preferred, but not always required. • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy. • Ability to work as a part of a team. • Ability to understand verbal directions, as well as written menus, recipes, labels on foods and chemicals, and other workplace safety signage. • Active listening and observation skills. • Knowledge of common food allergies and understanding of cross-contamination issues. • Outgoing personality, with good oral comprehension, expression, and speech clarity. • Ability to work under pressure and deal with stressful situations during busy periods. • TIPS Certification or other alcohol safety certification. Abilities Required: • Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions. May require the ability to work on uneven outdoor surfaces. • Occasional stair climbing. • Must be able to manually handle/lift/carry product up to 60 pounds between knee and shoulders. • Must have bilateral fine manipulation of both hands which may be repetitive for the entire shift. • Must be vertically mobile working in limited space for up to 8 hours at a time. • Working in extreme temperatures and conditions both indoors and out. • Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, and split shifts. • Frequent hand-washing. • Hazards include, but are not limited to Covid-19, cuts from knives or wine openers, burns, lifting injuries slips, and tripping. • Possesses strong, organizational and time management skills • Possess a high school diploma or equivalent certification (GED) • We prefer some experience working in the food service industry • Must have excellent communication and interpersonal skills with customers and coworkers • Must have a strong focus on putting the patron first with exceptional customer service experience