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Summary The Banquet Houseman set up tables, chairs and any other necessary equipment in hotel meeting rooms for a sheduled banquet event. Essential Functions To perform the Banquet Houseman positon successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities The essential duties and responsibilities of the Banquet Houseman position are as follow: • Sort, count, fold, marks or carry linen • Replenish supplies such as drinking glasses and writing supplies • Transport and arrange tables and chairs as specified in BEOs • Empty wastebaskets and empty and cleans ashtrays • Transport trash and waste to disposal area • Other duties as assigned Requirements Competency To perform the Banquet Houseman position successfully, an individual should demonstrate the following competencies: Customer Service - Respond promptly to customer needs; respond to requests for service and assistance; meet commitments Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support everyone's efforts to succeed Written Communication - Ability to read and interpret written information Quality Management - Demonstrate accuracy and thoroughness Diversity - Show respect and sensitivity for cultural differences; promote a harassment-free environment. Ethics - Treat people with respect; keeps commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's values Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity Adaptability - Adapt to changes in the work environment; manage competing demands; Ability to deal with frequent changes, delays or unexpected events Attendance and Punctuality - Consistently arrive to work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan Initiative - Ask for and offer help when needed Planning and Organizing - Prioritize and plan work activities; use time efficiently Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly Qualifications The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Banquet Houseman position: Language Ability • Interact and effectively communicate with people from diverse backgrounds • Read and comprehend simple instructions, short correspondence and memos • Write simple correspondence • Communicate verbally and in writing in the English language • Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel • Multi-task Math Ability • Add and subtract two digit numbers and to multiply and divide with 10's and 100's • Perform these operations using units of American money and weight measurement, volume and distance Reasoning Ability • Apply common sense understanding to carry out detailed but uninvolved written or oral instructions • Deal with problems involving a few concrete variables in standardized situations Work Environment • The noise level in the work environment is usually moderate Physical Demands • Frequently lift and/or move pounds • Regularly stand and talk or hear • Frequently walk, use hands to finger, handle or feel and reach with hands and arms • Occasionally stoop, kneel, crouch or crawl Position Status and Availability • A full-time, flexible (AM or PM) shift, Monday - Sunday including holidays Experience and Education • A high school diploma or general education degree (GED) • At least one (1) year of customer service experience • At least 1 year previous experience as a Banquet Houseman in a luxury hotel