Description At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Additional Info This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
Jan 22, 2021
Full time
Description At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're looking to be a manager of your own business but don't know how to get started, check out our Assistant Restaurant Manager position. As an Assistant Restaurant Manager, you are second in command of a $1 million+ business. Working with your Restaurant General Manager, you grow the business by making our customers' day. And when you do, you get rewarded in a big way. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Additional Info This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
Assistant Managers at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment your team enjoys working in. You enjoy shoulder to shoulder teaching, never cut corners and lead by example. At Five Guys, you know you have the freshest ingredients, top equipment and systems to deliver the craveable food we are known for. And real advancement opportunities. Five Guys is a family-run burgers and fries restaurant giving customers craveable, from scratch food, always making sure they get more than they expect. How do we do this? By spending decades testing and getting things just right, working with our customers, hiring great people like you and remaining focused on being REAL. Real produce, buns, beef, people and service. No cutting corners here. Every single thing we do is REAL -- from how we greet customers to how we talk to each other as a team. If you're an experienced REAL restaurant manager, consider a career with Five Guys. What can you expect? * Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm. And no drive thrus. * Comprehensive and customizable benefits - medical, dental, vision, pet insurance, 401(K) with match, Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees. * Maternity and Paternity leave for GMs and Assistant Managers. Really! General Managers and Assistant Managers are eligible for up to 12 weeks of paid maternity leave based on time with the company, with immediate eligibility upon hire! There is also paid Paternity Leave available immediately upon hire! * Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within. * Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits. What are we looking for? * You have 2+ years of leadership experience in the restaurant industry with responsibility for controlling costs and leading great shifts. * You are all about creating a great place to work for your team. * You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile. * You are -- honest, energetic, motivational and fun. * You set high standards for yourself and for your team. Five Guys Core Convictions: * R emain Humble - It means you're never "above" having to do the dishes. * E xceed Expectations - Consistently give them more than they asked for. * A lways Do The Right Thing - Let your conscience be your guide…and your grit. * L ead By Example - Show them what it looks like to be a great leader. We're a group of people passionate about what we serve, who we are as a company and how we work as a team. All Five Guys employees are ready to pitch in and are fun to be around. There's nothing at Five Guys that didn't come from a whole lot of trial and error by our owners, the Murrells, and the thousands of people who have joined our crew over the years. As long as we stay focused on giving customers the best experience each and every time, Five Guys will remain true to our roots as a family business, doing things the right way for the right reasons. Click here for a detailed description of this position Five Guys Enterprises LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
Jan 21, 2021
Full time
Assistant Managers at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment your team enjoys working in. You enjoy shoulder to shoulder teaching, never cut corners and lead by example. At Five Guys, you know you have the freshest ingredients, top equipment and systems to deliver the craveable food we are known for. And real advancement opportunities. Five Guys is a family-run burgers and fries restaurant giving customers craveable, from scratch food, always making sure they get more than they expect. How do we do this? By spending decades testing and getting things just right, working with our customers, hiring great people like you and remaining focused on being REAL. Real produce, buns, beef, people and service. No cutting corners here. Every single thing we do is REAL -- from how we greet customers to how we talk to each other as a team. If you're an experienced REAL restaurant manager, consider a career with Five Guys. What can you expect? * Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm. And no drive thrus. * Comprehensive and customizable benefits - medical, dental, vision, pet insurance, 401(K) with match, Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees. * Maternity and Paternity leave for GMs and Assistant Managers. Really! General Managers and Assistant Managers are eligible for up to 12 weeks of paid maternity leave based on time with the company, with immediate eligibility upon hire! There is also paid Paternity Leave available immediately upon hire! * Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within. * Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits. What are we looking for? * You have 2+ years of leadership experience in the restaurant industry with responsibility for controlling costs and leading great shifts. * You are all about creating a great place to work for your team. * You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile. * You are -- honest, energetic, motivational and fun. * You set high standards for yourself and for your team. Five Guys Core Convictions: * R emain Humble - It means you're never "above" having to do the dishes. * E xceed Expectations - Consistently give them more than they asked for. * A lways Do The Right Thing - Let your conscience be your guide…and your grit. * L ead By Example - Show them what it looks like to be a great leader. We're a group of people passionate about what we serve, who we are as a company and how we work as a team. All Five Guys employees are ready to pitch in and are fun to be around. There's nothing at Five Guys that didn't come from a whole lot of trial and error by our owners, the Murrells, and the thousands of people who have joined our crew over the years. As long as we stay focused on giving customers the best experience each and every time, Five Guys will remain true to our roots as a family business, doing things the right way for the right reasons. Click here for a detailed description of this position Five Guys Enterprises LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
Five Guys Enterprises LLC
Pittsburgh, Pennsylvania
Assistant Managers at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment your team enjoys working in. You enjoy shoulder to shoulder teaching, never cut corners and lead by example. At Five Guys, you know you have the freshest ingredients, top equipment and systems to deliver the craveable food we are known for. And real advancement opportunities. Five Guys is a family-run burgers and fries restaurant giving customers craveable, from scratch food, always making sure they get more than they expect. How do we do this? By spending decades testing and getting things just right, working with our customers, hiring great people like you and remaining focused on being REAL. Real produce, buns, beef, people and service. No cutting corners here. Every single thing we do is REAL -- from how we greet customers to how we talk to each other as a team. If you're an experienced REAL restaurant manager, consider a career with Five Guys. What can you expect? * Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm. And no drive thrus. * Comprehensive and customizable benefits - medical, dental, vision, pet insurance, 401(K) with match, Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees. * Maternity and Paternity leave for GMs and Assistant Managers. Really! General Managers and Assistant Managers are eligible for up to 12 weeks of paid maternity leave based on time with the company, with immediate eligibility upon hire! There is also paid Paternity Leave available immediately upon hire! * Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within. * Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits. What are we looking for? * You have 2+ years of leadership experience in the restaurant industry with responsibility for controlling costs and leading great shifts. * You are all about creating a great place to work for your team. * You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile. * You are -- honest, energetic, motivational and fun. * You set high standards for yourself and for your team. Five Guys Core Convictions: * R emain Humble - It means you're never "above" having to do the dishes. * E xceed Expectations - Consistently give them more than they asked for. * A lways Do The Right Thing - Let your conscience be your guide…and your grit. * L ead By Example - Show them what it looks like to be a great leader. We're a group of people passionate about what we serve, who we are as a company and how we work as a team. All Five Guys employees are ready to pitch in and are fun to be around. There's nothing at Five Guys that didn't come from a whole lot of trial and error by our owners, the Murrells, and the thousands of people who have joined our crew over the years. As long as we stay focused on giving customers the best experience each and every time, Five Guys will remain true to our roots as a family business, doing things the right way for the right reasons. Click here for a detailed description of this position Five Guys Enterprises LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
Jan 21, 2021
Full time
Assistant Managers at Five Guys are an important part of the restaurant leadership team. Use your ability to motivate, teach and lead your team to WOW our customers while creating an environment your team enjoys working in. You enjoy shoulder to shoulder teaching, never cut corners and lead by example. At Five Guys, you know you have the freshest ingredients, top equipment and systems to deliver the craveable food we are known for. And real advancement opportunities. Five Guys is a family-run burgers and fries restaurant giving customers craveable, from scratch food, always making sure they get more than they expect. How do we do this? By spending decades testing and getting things just right, working with our customers, hiring great people like you and remaining focused on being REAL. Real produce, buns, beef, people and service. No cutting corners here. Every single thing we do is REAL -- from how we greet customers to how we talk to each other as a team. If you're an experienced REAL restaurant manager, consider a career with Five Guys. What can you expect? * Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm. And no drive thrus. * Comprehensive and customizable benefits - medical, dental, vision, pet insurance, 401(K) with match, Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees. * Maternity and Paternity leave for GMs and Assistant Managers. Really! General Managers and Assistant Managers are eligible for up to 12 weeks of paid maternity leave based on time with the company, with immediate eligibility upon hire! There is also paid Paternity Leave available immediately upon hire! * Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within. * Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week and everyone on your team working during those shifts is eligible for bonuses based on the results of those visits. What are we looking for? * You have 2+ years of leadership experience in the restaurant industry with responsibility for controlling costs and leading great shifts. * You are all about creating a great place to work for your team. * You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile. * You are -- honest, energetic, motivational and fun. * You set high standards for yourself and for your team. Five Guys Core Convictions: * R emain Humble - It means you're never "above" having to do the dishes. * E xceed Expectations - Consistently give them more than they asked for. * A lways Do The Right Thing - Let your conscience be your guide…and your grit. * L ead By Example - Show them what it looks like to be a great leader. We're a group of people passionate about what we serve, who we are as a company and how we work as a team. All Five Guys employees are ready to pitch in and are fun to be around. There's nothing at Five Guys that didn't come from a whole lot of trial and error by our owners, the Murrells, and the thousands of people who have joined our crew over the years. As long as we stay focused on giving customers the best experience each and every time, Five Guys will remain true to our roots as a family business, doing things the right way for the right reasons. Click here for a detailed description of this position Five Guys Enterprises LLC participates in eVerify. Click here for information about eVerify. Click the following links for important information about Five Guys' participation in this program and your rights. eVerify Notice of Participation - English eVerify aviso de participación - Espanol Right to Work Poster - English Derecho al trabajo en cartel - Espanol By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy. It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons. The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
Job Description The Licensed Vocational Nurse (LVN)/ Licensed Practical Nurse (LPN) in expanded scope clinics is an integral part of the clinic team inside of MinuteClinic. Under the supervision of a MinuteClinic Nurse Practitioner or Physician Assistant, the LPN/LVN will advance the evidence based practice in all patient encounters as they perform the major job duties and tasks within the scope of their training. The role is responsible for assisting patients and performing or assisting with all clinical services available at the clinics. The LVN/LPN will perform patient registration and intake tasks, will assist with wait room management and other tasks to enhance the patient experience. Clinical responsibilities to include phlebotomy and specimen collection services, vaccine injection, patient assessment activities during intake such as vital signs, and performing diagnostic tests such as EKG and Retinopathy. MAJOR JOB DUTIES AND TASKS: Phlebotomy and other Medical Services * Perform blood draws and sending samples to a reference lab for processing. * Able to demonstrate proper collection techniques in accordance with the laboratory collection services policy and procedure manual. * Maintains knowledge of laboratory tests and appropriate computer ordering codes. * Process specimens maintaining specimen integrity according to individual test requirements. * Collect and document vital signs on patients * Preparing, administering and providing vaccination services. * Collect hair and oral fluid specimen samples and send to a reference lab for testing. * Operate an EKG device for non-emergency readings on patients. * Capture images of a patient s retina by using a fundus camera. * Perform CLIA waived point of care testing on patients. * Perform additional medical services that fall within the licensure of a LVN/LPN under the supervision of a Nurse Practitioner or Physician Assistant. Patient-focused activities * Assist with patient registration, available to answer questions regarding MinuteClinic services * Assist with managing patients in the waiting space and level set wait time expectations. * Act as a chaperone if a patient or provider in the primary exam room requests one. * Participate in community engagement outreach and initiatives to drive practice growth. Clinic Operations Support * Ordering and maintaining adequate supplies for the clinic. * Keeping Clinical Rooms clean, uncluttered and suitable for patient care * Follows universal precautions in cleaning up or disposing of any blood of body fluids. Additional Duties * Employee may be required to complete or be responsible for additional job duties as assigned by Nurse Practitioner, Senior Practice Manager, Senior Clinician or Area Director. Required Qualifications * Must have a full, active and unrestricted license as a Licensed Practical or Vocational Nurse in a State, Territory or Commonwealth of the United States or District of Columbia. * Minimum of one year related work experience in a healthcare setting required. * Experience documenting within an Electronic Medical Record required. * Ability to take vital signs, perform phlebotomy blood draws and perform Point of Care Testing required. * Demonstrates effective verbal and written communication skills * Ability to work independently * Demonstrates initiative, problem solving ability, adaptability and flexibility * Clinical skills: documentation of care, medication administration, infection control precautions, assessing patient educational needs, physical assessment, obtaining vital signs, care coordination. Preferred Qualifications * Demonstrates effective verbal and written communication skills * Ability to work independently * Demonstrates initiative, problem solving ability, adaptability and flexibility Education * Graduate of a school of Practical or Vocational Nursing, approved by the State Agency and/or accredited by the National League for Nursing (Accrediting Commission (NLNAC)) at the time the program was completed. Business Overview At MinuteClinic, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Associated topics: hemodialysis, licensed, licensed practical nurse, med, med surg, nurse ii, nurse iii, nurse lpn, practical nurse lpn, vocational nurse
Jan 13, 2021
Full time
Job Description The Licensed Vocational Nurse (LVN)/ Licensed Practical Nurse (LPN) in expanded scope clinics is an integral part of the clinic team inside of MinuteClinic. Under the supervision of a MinuteClinic Nurse Practitioner or Physician Assistant, the LPN/LVN will advance the evidence based practice in all patient encounters as they perform the major job duties and tasks within the scope of their training. The role is responsible for assisting patients and performing or assisting with all clinical services available at the clinics. The LVN/LPN will perform patient registration and intake tasks, will assist with wait room management and other tasks to enhance the patient experience. Clinical responsibilities to include phlebotomy and specimen collection services, vaccine injection, patient assessment activities during intake such as vital signs, and performing diagnostic tests such as EKG and Retinopathy. MAJOR JOB DUTIES AND TASKS: Phlebotomy and other Medical Services * Perform blood draws and sending samples to a reference lab for processing. * Able to demonstrate proper collection techniques in accordance with the laboratory collection services policy and procedure manual. * Maintains knowledge of laboratory tests and appropriate computer ordering codes. * Process specimens maintaining specimen integrity according to individual test requirements. * Collect and document vital signs on patients * Preparing, administering and providing vaccination services. * Collect hair and oral fluid specimen samples and send to a reference lab for testing. * Operate an EKG device for non-emergency readings on patients. * Capture images of a patient s retina by using a fundus camera. * Perform CLIA waived point of care testing on patients. * Perform additional medical services that fall within the licensure of a LVN/LPN under the supervision of a Nurse Practitioner or Physician Assistant. Patient-focused activities * Assist with patient registration, available to answer questions regarding MinuteClinic services * Assist with managing patients in the waiting space and level set wait time expectations. * Act as a chaperone if a patient or provider in the primary exam room requests one. * Participate in community engagement outreach and initiatives to drive practice growth. Clinic Operations Support * Ordering and maintaining adequate supplies for the clinic. * Keeping Clinical Rooms clean, uncluttered and suitable for patient care * Follows universal precautions in cleaning up or disposing of any blood of body fluids. Additional Duties * Employee may be required to complete or be responsible for additional job duties as assigned by Nurse Practitioner, Senior Practice Manager, Senior Clinician or Area Director. Required Qualifications * Must have a full, active and unrestricted license as a Licensed Practical or Vocational Nurse in a State, Territory or Commonwealth of the United States or District of Columbia. * Minimum of one year related work experience in a healthcare setting required. * Experience documenting within an Electronic Medical Record required. * Ability to take vital signs, perform phlebotomy blood draws and perform Point of Care Testing required. * Demonstrates effective verbal and written communication skills * Ability to work independently * Demonstrates initiative, problem solving ability, adaptability and flexibility * Clinical skills: documentation of care, medication administration, infection control precautions, assessing patient educational needs, physical assessment, obtaining vital signs, care coordination. Preferred Qualifications * Demonstrates effective verbal and written communication skills * Ability to work independently * Demonstrates initiative, problem solving ability, adaptability and flexibility Education * Graduate of a school of Practical or Vocational Nursing, approved by the State Agency and/or accredited by the National League for Nursing (Accrediting Commission (NLNAC)) at the time the program was completed. Business Overview At MinuteClinic, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Associated topics: hemodialysis, licensed, licensed practical nurse, med, med surg, nurse ii, nurse iii, nurse lpn, practical nurse lpn, vocational nurse
*Job Description* Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we re helping people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. Because we re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination. The Care Concierge delivers on the company s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores. The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks). This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations. Essential Functions: 1. Engage customers by proactively welcoming them to the HealthHUB a. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHUB b. Provide individualized customer service based on unique customer needs. c. Deliver on the CVS Health purpose-driven service culture by always putting people first d. Engages customers to identify opportunities to improve service and/or customer experience via in-store interactions or via technology solution (s) (e.g. CRM) 2. Assist customers by helping them navigate healthcare services and products a. Through personalized conversation, try to determine the root cause for the customer s visit to the HealthHUB b. Help customers navigate various programs, digital tools, and HealthHUB classes and programs c. Facilitate customer s engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals. d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms. e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance card with customer to identify the appropriate number for the customer to call) f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads g. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointments h. Proactively offer to help customers find items they are looking for in the store. 3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offerings a. Introduce CVS ExtraCare program and offer enrollment assistance, as needed b. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, specialty pharmacy programs, etc. d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events 4. Act as Product Resource Assistant for Home Health Care (HHC): (a) Seek out customers and ensure they have an exceptional experience through great service, including offering needed services (b) Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and services (c) Educate customers on product specifications, comparison, benefits, use, maintenance and related products. 5. Adhere to Professional Practice standards (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality *Required Qualifications* - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts *Preferred Qualifications* - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience *Education* - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. *Business Overview* At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Associated topics: ascp, lab, laboratory, medical lab science, medical laboratory science, sample collection, services, sterile processing technician..... click apply for full job details
Jan 21, 2021
Full time
*Job Description* Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we re helping people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. Because we re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination. The Care Concierge delivers on the company s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores. The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks). This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations. Essential Functions: 1. Engage customers by proactively welcoming them to the HealthHUB a. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHUB b. Provide individualized customer service based on unique customer needs. c. Deliver on the CVS Health purpose-driven service culture by always putting people first d. Engages customers to identify opportunities to improve service and/or customer experience via in-store interactions or via technology solution (s) (e.g. CRM) 2. Assist customers by helping them navigate healthcare services and products a. Through personalized conversation, try to determine the root cause for the customer s visit to the HealthHUB b. Help customers navigate various programs, digital tools, and HealthHUB classes and programs c. Facilitate customer s engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals. d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms. e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance card with customer to identify the appropriate number for the customer to call) f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads g. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointments h. Proactively offer to help customers find items they are looking for in the store. 3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offerings a. Introduce CVS ExtraCare program and offer enrollment assistance, as needed b. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, specialty pharmacy programs, etc. d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events 4. Act as Product Resource Assistant for Home Health Care (HHC): (a) Seek out customers and ensure they have an exceptional experience through great service, including offering needed services (b) Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and services (c) Educate customers on product specifications, comparison, benefits, use, maintenance and related products. 5. Adhere to Professional Practice standards (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & Punctuality *Required Qualifications* - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts *Preferred Qualifications* - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience *Education* - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred. *Business Overview* At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Associated topics: ascp, lab, laboratory, medical lab science, medical laboratory science, sample collection, services, sterile processing technician..... click apply for full job details