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Restaurant Managers are primarily responsible for supporting the General Manager with ensuring that front-of-house (FOH) operations and team members perform according to established operational, compliance, safety, cleaning and sanitation standards. They may be required to manage restaurant operations in the absence of the General Manager, and support the effective and efficient operation of the restaurant by personally carrying out a variety of managerial and administrative functions. Restaurant Managers exemplify the Company's values, safety and sanitation standards, code of conduct and work rules. They are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Point of Sale information (POSi) and other restaurant systems, flexible in responding to operational needs with a "can-do" approach, and maintain the highest level of professionalism.Job Duties:Manages and performs all work activities required to maintain the efficient and effective operation of the restaurant and kitchen, including but not limited to FOH, BOH and special event activities, bar management, forecasting, monitoring and controlling food usage and cost, scheduling, accounting, cash management, payroll, compliance, etc., in accordance with established policies, procedures and guidelines, FOH and BOH manuals, IDPRP manual, and management directives.Monitors compliance with safety and sanitation, code of conduct, work rules, etc., and works with management and human resources to implement appropriate and timely corrective action.Interfaces with guests to diffuse and resolve complaints according to established protocols and procedures, and involves management when incidents escalate or become unsafe.Promotes effective strategies and employee engagement approaches to instill team support of organizational values, priorities and objectives.Assists management with reviewing financial transactions and monitoring the budget to ensure that expenditures stay within budget limitations.Education/ Experience & Behavior Requirements:4 year college degree in hospitality or retail management, culinary arts, or closely related field (preferred)Current food safety certification, such as ServSafe and SafeStaffCurrent alcohol awareness certification, such as TIPS or LEADSExperience:4 years of experience supervising employees in BOH or FOH operationsWorkBehaviors:Exemplifies the Company's values (PRIDE)Fosters and promotes effective employee relationsFosters a workplace culture of hospitality, respect, safety and sanitationConsistently manages, evaluates and documents employee behavior and performanceDemonstrates a responsive, caring and respectful approach in all personal interactions with othersWears approved manufacturer certified slip resistant or non-slip shoes at all times while workingComplies with all safety and sanitation, food service, back-of-house, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and proceduresComplies with all hygiene and personal grooming requirementsArrives to work on time in designated restaurant uniformParticipates in all required training's and completes all required examinationsTeam player and can-do mindset in supporting all business operational needsKnowledge and Skills:Excellent interpersonal and communication skills in order to effectively engage others verballyAbility to listen and speak in basic English in order to maintain effective communications in the performance of essential job functionsAbility to read and comprehend data sources, written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainingsKnowledge of basic grammar and writing principles in order to compose ideas, work instructions and directives, corrective actions, and other communications in writingKnowledge of safety codes and regulations related to front-of-house and back-of-house operationsKnowledge of supervision and performance management principlesDemonstrated skill in the application of point of sale and other information systems to effectively and correctly execute various transactionsStrong time management and organization skillsAbility to pay attention to detailsWorking knowledge of financial and budgeting principlesWorking knowledge of information technology and social media platformsSchedule Requirements:Full-timeSchedule may fluctuate based on departmental requirements.Travel Requirements:Local travel required when considered necessaryPhysical Demands:Frequent lifting, moving and carrying of food trays, kitchen ware, furniture, garbage etc. weighing up to 25 pounds across the restaurantRegular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, perform BOH function, clean, sanitize and set up workstations, etc.Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.Repeating motions that may include the wrists, hands and/or fingersFrequent use of hand to finger motions, handle or feel objects, reach with hands and armsConstant bending, stooping and turning to serve food and beverages, remove dirty plate/glassware, dispose of garbage, etc.Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

THIS IS A FRANCHISE POSITIONWe have a part-time/full-time opening for a Assistant Manager. Must be able to work various shifts per week.Exciting things are happening at Papa John's...and our career experience just keeps getting Better!Papa John's Assistant Managers assist the General Manager in managing all functions of a Papa John's restaurant to ensure that high quality products and service are delivered to our customers to ensure restaurant profitability. You must be a team-oriented leader who instills pride and accountability in your team. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.At Papa John's we consider all of our team members to be more than just employees! We care about you and your development. In fact, most of our promotions come from within! So become a part of the Papa John's family and join us as an assistant manager.Additional Requirements:Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the PROFIT System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss. Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.Demonstrates dependability and shows a sense of urgency about getting results.Cash management skills.High School diploma or GED.Successful and stable employment history.Must be able to lift at least 50 lbs.Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery.Ability to lead a team during a shift with no supervision.Ability to work with phones, computers, fax machines and copiers.Reliable transportation to and from workResponsible to open or close the shiftDependable and on timeBenefits:Food DiscountsTraining Programs and Continuing EducationOpportunity for Advancement - YOU have the potential to one day become a Franchisee!Along with a competitive paycheck you will work in a fun, nurturing environment where you will learn valuable business and people skills

Job Description The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long- term profitability of the company and developing restaurant staff.Key Responsibilities:• Provide management coverage and direct supervision of operations in an individual restaurant.• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue and profitability goals.• Assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction.• Manage and assist the General Manager in the management of, all revenues, cash, credit and company collateral and in ensuring that all are properly deposited and accounted for, and are secured into the company's operating bank account.• Identify and resolve sales and profit problems at the restaurant.• Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations and respond to customer feedback, handle customer concerns/needs and assist other team members in addressing customer concerns/needs.• Ensure the integrity and operational functionality of all POS and security systems and equipment.• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.• Ensure company standards in product and restaurant specifications.• Supervise food handling procedures and operational processes.• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies.• Report and arrange for any necessary maintenance and repair work.• Manage all internal/external communications in a timely and effective manner.• Verify and complete all required paperwork on a timely basis.• Supervise, guide and train team members both front of the house and back of the house to meet established objectives.• Communicate with hourly employees and customers and provide positive feedback and promote a positive image of the restaurant and good employee morale.• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop hourly employees.• Train staff in all proper End of Day procedures, including check out procedures.• Regularly counsel and coach hourly employees.• Entrusted with decision-making authority to suspend employees pending review of the situation by the General Manager, and to discharge an employee immediately for instances of serious misconduct.• Evaluate hourly staff via formal performance evaluations with the General Manager.• Set goals and assignments for team members, including recognizing good performance and coaching poor performers.• Delegate tasks to team members and ensure all required tasks are performed and completed effectively.• Lead and run a shift effectively as the manager in charge.• Execute effective use of the Daily Shift Card and Red Book.• Open and/or close an individual restaurant ensuring all tasks and paperwork are properly completed.• Ensure maintenance of a safe and harassment free workplace.• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with and responding to complaints by customers and/or hourly team members' disciplinary issues.Additional Responsibilities:• Assist General Manager in forecasting and determining scheduling needs for the individual restaurant.• Prepare and post weekly work schedules, and ensure the schedule is implemented properly.• Assist in addressing issues resulting from violations on Health or Steri-tech Inspections in a timely and professional manner.• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary.• Assist in completing payroll, weekly, mid period and End of Period administration work properly.• Effectively promote First Watch outside the restaurant.• Obtain and maintain safe food handler certifications.• Through communication with the General Manager, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner.• Regularly interview applicants for employment, assist in making hiring decisions for the restaurant, and regularly coach and train new-hire employees.• Ensure compliance with federal, local, and state laws, company policies and procedures.Staff/Budgetary Responsibilities:The Operations Manager will oversee a staff of up to 40 employees. The Operations Manager will assist the General Manager in overseeing and supervising revenue operations in excess of one million dollars.Requirements:• A High School Diploma• Completion of the Culinary and Food Expert (CAFE) training program• Minimum two years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred• Effective oral and written communication skills• Regularly work 50-55 hours per week• Must hold a valid driver's license and drive for company business as required• Ability to manage, lead, coach, teach and train others, including with respect to culinary duties and host and service duties• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives• Human Resources management skills in employee relations, recruiting and retention and employee recognition• Ability to supervise and oversee a team of hourly employees• Ability to work with minimal supervision and determine task priorities• Ability to make difficult and quick decisions• Advanced analytical and problem-solving skills• Excellent computer skills with emphasis on MS operating systems• Exceptional organizational skills and attention to detail• Strong communication, presentation and writing skills• Ability to communicate effectively with all levels of management• Ability to work well under pressure in a fast paced, dynamic environment• Ability to multitask and prioritize effectively• Ability to effectively manage teams as well as work effectively as part of a team• Passion for providing excellent service and qualityAdditional Physical Requirements:• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis• Must be able to tolerate temporary exposure to extreme temperatures and temperature changesAdditional Info:Managers enjoy:- A daytime schedule with no night shifts - ever- Competitive pay and benefits including health, 401k and paid vacation- Excellent training- Opportunities to advanceWe try not to take ourselves too seriously, but there are a few things we look for in our employees:- Passion for fresh food and customer satisfaction- Unfailing work ethic and integrity- Positive attitude and team spirit - we know if you get our 'You First ' culture right, most of the other stuff will happen naturally on its own- Open to applicants who do not have a high school diploma/GED- A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and educationEqual Employment Opportunity EmployerAll employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law.#Corporate

Job Description The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long- term profitability of the company and developing restaurant staff.Key Responsibilities:• Provide management coverage and direct supervision of operations in an individual restaurant.• Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue and profitability goals.• Assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction.• Manage and assist the General Manager in the management of, all revenues, cash, credit and company collateral and in ensuring that all are properly deposited and accounted for, and are secured into the company's operating bank account.• Identify and resolve sales and profit problems at the restaurant.• Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations and respond to customer feedback, handle customer concerns/needs and assist other team members in addressing customer concerns/needs.• Ensure the integrity and operational functionality of all POS and security systems and equipment.• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.• Ensure company standards in product and restaurant specifications.• Supervise food handling procedures and operational processes.• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies.• Report and arrange for any necessary maintenance and repair work.• Manage all internal/external communications in a timely and effective manner.• Verify and complete all required paperwork on a timely basis.• Supervise, guide and train team members both front of the house and back of the house to meet established objectives.• Communicate with hourly employees and customers and provide positive feedback and promote a positive image of the restaurant and good employee morale.• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop hourly employees.• Train staff in all proper End of Day procedures, including check out procedures.• Regularly counsel and coach hourly employees.• Entrusted with decision-making authority to suspend employees pending review of the situation by the General Manager, and to discharge an employee immediately for instances of serious misconduct.• Evaluate hourly staff via formal performance evaluations with the General Manager.• Set goals and assignments for team members, including recognizing good performance and coaching poor performers.• Delegate tasks to team members and ensure all required tasks are performed and completed effectively.• Lead and run a shift effectively as the manager in charge.• Execute effective use of the Daily Shift Card and Red Book.• Open and/or close an individual restaurant ensuring all tasks and paperwork are properly completed.• Ensure maintenance of a safe and harassment free workplace.• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with and responding to complaints by customers and/or hourly team members' disciplinary issues.Additional Responsibilities:• Assist General Manager in forecasting and determining scheduling needs for the individual restaurant.• Prepare and post weekly work schedules, and ensure the schedule is implemented properly.• Assist in addressing issues resulting from violations on Health or Steri-tech Inspections in a timely and professional manner.• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary.• Assist in completing payroll, weekly, mid period and End of Period administration work properly.• Effectively promote First Watch outside the restaurant.• Obtain and maintain safe food handler certifications.• Through communication with the General Manager, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner.• Regularly interview applicants for employment, assist in making hiring decisions for the restaurant, and regularly coach and train new-hire employees.• Ensure compliance with federal, local, and state laws, company policies and procedures.Staff/Budgetary Responsibilities:The Operations Manager will oversee a staff of up to 40 employees. The Operations Manager will assist the General Manager in overseeing and supervising revenue operations in excess of one million dollars.Requirements:• A High School Diploma• Completion of the Culinary and Food Expert (CAFE) training program• Minimum two years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred• Effective oral and written communication skills• Regularly work 50-55 hours per week• Must hold a valid driver's license and drive for company business as required• Ability to manage, lead, coach, teach and train others, including with respect to culinary duties and host and service duties• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives• Human Resources management skills in employee relations, recruiting and retention and employee recognition• Ability to supervise and oversee a team of hourly employees• Ability to work with minimal supervision and determine task priorities• Ability to make difficult and quick decisions• Advanced analytical and problem-solving skills• Excellent computer skills with emphasis on MS operating systems• Exceptional organizational skills and attention to detail• Strong communication, presentation and writing skills• Ability to communicate effectively with all levels of management• Ability to work well under pressure in a fast paced, dynamic environment• Ability to multitask and prioritize effectively• Ability to effectively manage teams as well as work effectively as part of a team• Passion for providing excellent service and qualityAdditional Physical Requirements:• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis• Must be able to tolerate temporary exposure to extreme temperatures and temperature changesAdditional Info:Managers enjoy:- A daytime schedule with no night shifts - ever- Competitive pay and benefits including health, 401k and paid vacation- Excellent training- Opportunities to advanceWe try not to take ourselves too seriously, but there are a few things we look for in our employees:- Passion for fresh food and customer satisfaction- Unfailing work ethic and integrity- Positive attitude and team spirit - we know if you get our 'You First ' culture right, most of the other stuff will happen naturally on its own- Open to applicants who do not have a high school diploma/GED- A good fit for applicants with employment gaps or just entering or returning to the workforce with limited experience and educationEqual Employment Opportunity EmployerAll employment decisions are based on merit, qualifications and abilities. We do not discriminate in our employment opportunities on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, citizenship, sexual orientation, gender identity or expression, or any other characteristic protected by the law.#Corporate

Restaurant Operations Manager Reports to: General Manager Major Purpose: To act as the Operations Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company while developing restaurant staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Major Responsibilities: To assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations Assist in the management of all revenues, cash or credit and company collateral - properly deposited and accounted for and are secured into the Company's operating bank account Ensure the integrity and operational functionality of all POS and security systems and equipment Manage all internal/external communications in a timely and effective manner Guide team members both front of the house and back of the house staff to meet established objectives Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness Maintain safe working conditions as required by OSHA and federal, state and local governing bodies Communicate with other management, hourly employees, and customers, providing positive feedback and promoting a positive image of the restaurant and good employee morale Ability to perform the duties and responsibilities of all positions at the restaurant, proficient in performing such duties, and through instruction and supervision, train and develop both other managers and hourly employees Regularly counsels and coaches employees, and has the authority to suspend employees pending review of the situation by the General Manager, or discharge an employee immediately for instances of serious misconduct as defined in the Employee Handbook Along with the General Manager evaluates hourly staff via formal evaluations Evaluates hourly employees on an on-going basis through proper and effective use of the weekly schedule Leads a shift effectively - executes effectively use of the Daily Shift Card and Red Book Trains staff in all proper EOD procedures, including check out procedures Ensures maintenance of a safe and harassment free workplace Takes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues Completes all required paperwork on a timely basis Additional Responsibilities: Prepares and posts weekly work schedules, and ensures the schedule is implemented properly Assists in addressing issues resulting from violations on Health or Steritech Inspections in a timely and professional manner Safeguards the Company assets, including funds, equipment, and the facility taking appropriate action as and when necessary Assists in completing payroll, weekly, mid period and EOP administration work properly Effectively promotes First Watch outside the restaurant Obtains and maintains safe food handler certifications Through communication with the General Manager, Regional Manager and Home Office, handles customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interviews applicants for employment, assisting in making hiring decisions for the restaurant and regularly coaches and includes other managers in the process Ensures compliance with Federal, local, and state laws, company policies and procedures Authority: The Operations Manager acts within Company policy and applicable federal, state and local legislation to do whatever is necessary to carry out the mission of the Company; however, without the approval of the RVP may not: Neither commits the Company to any budgeted expenditure in excess of $500 nor sign any lease contracts or legal agreement Dispose of any capital asset Revise the organizational structure of any department/area Enter into a relationship with any employee, which may have or appear to have an adverse effect upon his/her, ability to carry out his/her responsibilities Job Requirements: A High School Diploma Completing of the CAFE program Minimum three to five years' experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Effective oral and written communication skills Regularly works 50-55 hours per week Must hold a valid driver's license and drive for company business as required Regularly works in the kitchen leading, training, teaching and coaching culinary duties Regularly works in the dining room leading, training, teaching and coaching host and service functions Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and lead employees Ability to work with minimal supervision and determine task priorities Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes Staff / Budgetary Responsibilities: The Operations Manager will oversee a staff up to 40 employees. The Operations Manager will assist in overseeing revenue operations in excess of one million dollars.

Westgate Resorts is seeking a Development Finance Manager (DFM) that will support the Development Finance Director in planning & reporting development capital project spend. The desired candidate will work collaboratively across departments acting as a key liaison between Development Project Managers, Operations, Contract Administration and Corporate Accounting. This role is critical to maintaining accurate financial reporting throughout the capital project life cycle from project approval at the beginning through asset creation at the end of project life. The DFM is responsible for delivering regular cash flow planning for Developer Capital and HOA Reserve spend. Reporting responsibilities for this role include preparation of Developer Capital WIP reconciliations and rollforwards. Additionally, the DFM monitors compliance of relevant Corporate Policies and Procedures while keeping an eye toward opportunities for process improvement. The DFM provides the highest level of customer service while efficiently anticipating and responding to client's needs. In a fast-paced environment with high visibility, the candidate must project a professional corporate image through interactions with partners at all levels across the organization and be able to work well under pressure. About Westgate Resorts Westgate Resorts is a multi-faceted hospitality company and the largest privately held timeshare company in the world. The company is headquartered in Orlando with 29 themed destination resorts nationwide, featuring more than 14,000 luxury villas and hotel rooms in popular vacation destinations, including Orlando, FL; New York City, NY; Park City, Utah; Las Vegas, Nev.; Myrtle Beach, S.C.; Miami Beach, FL; Daytona Beach, FL; Cocoa Beach, FL; River Ranch, FL; Gatlinburg, Tenn.; Williamsburg, Va.; Mesa, Ariz.; Branson, Mo.; and Tunica, Miss. Westgate owns and operates over 100 unique restaurant, retail, spa, waterpark and entertainment concepts across the country, including Drafts Sports Bar & Grill, Edge Steakhouse, Westgate Marketplace & Deli and Serenity Spa by Westgate. Westgate is deeply committed to our resort communities, and our philanthropic investment is guided by the Westgate Resorts Foundation. In 2019, the Foundation invested $1.3 million dollars in the communities where our team members live. Why Westgate? We offer a competitive benefits package that goes into effect on the 1st of the month after 60 days of employment, including sick and vacation time, medical, dental, vision, 401k retirement plan, travel and resort discounts, disability plans and more! To perform this job successfully, an individual must be able to perform each essential duty below and adhere to the following core values: Integrity Passion Work Ethic Responsibilities: Manage the cash flow forecast process for developer and reserve capital projects Participate in annual budgeting and periodic forecasting of development capital spend with related variance analysis Implement solutions to prevent project delays and meet budget and cash flow goals Lead monthly close process - includes journal entries (i.e. capitalized interest, manual depreciation), Inventory and PP&E WIP reconciliations and percentage of completion calculation. Act as a key point of contact for on-property accounting staff, GM and department heads to effectively manage HOA reserve spend while providing training on new processes Identify and coordinate large and small scale process improvements within Development Finance Work with Systems support team to develop technological efficiencies Ensure adherence to departmental policies, procedures and practices. Train and develop junior staff as the department grows Assume other duties and responsibilities required or assigned by management. Must comply with all CFI policies and procedures. Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior at all times, as dictated in the Associate's Handbook. Must work diligently to gain knowledge and experience to execute the role to its full potential. Other duties as assigned by leadership. Qualifications: Bachelor's Degree in finance or accounting, Masters preferred 8+ years' F&A experience with 3+ years supporting financial project management Timeshare/Hotel Industry experience preferred Project Controller experience a plus Proficient in Microsoft Office products Experience in Oracle Fusion or similar ERP preferred Strong ability to develop partnerships with internal clients/others Excellent interpersonal and communication skills Ability to organize and prioritize work Ability to work in a team to achieve departmental and corporate goals Adaptable to a fast-paced environment Self-starter who actively seeks opportunities for process improvement

Restaurant Operations Manager Reports to: General Manager Major Purpose: To act as the Operations Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The Operations Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company while developing restaurant staff. What's in it for you? The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK (2018 Business Intelligence Group). We LOVE our employees more than bacon and have a "You First" philosophy, referring to the importance of putting people first. We also offer: No night shifts - EVER! Amazing growth opportunities Insurance benefits and employee perk programs Matching 401K contributions Tuition reimbursement and continuing education programs First class training Meal discounts And much more... Major Responsibilities: To assist in meeting or exceeding established sales, revenue and profitability goals, SLEBITDA movement in a positive direction Provide efficient and professional service at an appropriate level to meet or exceed customers' expectations Assist in the management of all revenues, cash or credit and company collateral - properly deposited and accounted for and are secured into the Company's operating bank account Ensure the integrity and operational functionality of all POS and security systems and equipment Manage all internal/external communications in a timely and effective manner Guide team members both front of the house and back of the house staff to meet established objectives Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness Maintain safe working conditions as required by OSHA and federal, state and local governing bodies Communicate with other management, hourly employees, and customers, providing positive feedback and promoting a positive image of the restaurant and good employee morale Ability to perform the duties and responsibilities of all positions at the restaurant, proficient in performing such duties, and through instruction and supervision, train and develop both other managers and hourly employees Regularly counsels and coaches employees, and has the authority to suspend employees pending review of the situation by the General Manager, or discharge an employee immediately for instances of serious misconduct as defined in the Employee Handbook Along with the General Manager evaluates hourly staff via formal evaluations Evaluates hourly employees on an on-going basis through proper and effective use of the weekly schedule Leads a shift effectively - executes effectively use of the Daily Shift Card and Red Book Trains staff in all proper EOD procedures, including check out procedures Ensures maintenance of a safe and harassment free workplace Takes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues Completes all required paperwork on a timely basis Additional Responsibilities: Prepares and posts weekly work schedules, and ensures the schedule is implemented properly Assists in addressing issues resulting from violations on Health or Steritech Inspections in a timely and professional manner Safeguards the Company assets, including funds, equipment, and the facility taking appropriate action as and when necessary Assists in completing payroll, weekly, mid period and EOP administration work properly Effectively promotes First Watch outside the restaurant Obtains and maintains safe food handler certifications Through communication with the General Manager, Regional Manager and Home Office, handles customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner Regularly interviews applicants for employment, assisting in making hiring decisions for the restaurant and regularly coaches and includes other managers in the process Ensures compliance with Federal, local, and state laws, company policies and procedures Authority: The Operations Manager acts within Company policy and applicable federal, state and local legislation to do whatever is necessary to carry out the mission of the Company; however, without the approval of the RVP may not: Neither commits the Company to any budgeted expenditure in excess of $500 nor sign any lease contracts or legal agreement Dispose of any capital asset Revise the organizational structure of any department/area Enter into a relationship with any employee, which may have or appear to have an adverse effect upon his/her, ability to carry out his/her responsibilities Job Requirements: A High School Diploma Completing of the CAFE program Minimum three to five years' experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred Effective oral and written communication skills Regularly works 50-55 hours per week Must hold a valid driver's license and drive for company business as required Regularly works in the kitchen leading, training, teaching and coaching culinary duties Regularly works in the dining room leading, training, teaching and coaching host and service functions Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives Human Resources management skills in employee relations, recruiting and retention and employee recognition Ability to supervise and lead employees Ability to work with minimal supervision and determine task priorities Advanced analytical and problem solving skills Excellent computer skills with emphasis on MS operating systems Exceptional organizational skills and attention to detail Strong communication, presentation and writing skills Ability to communicate effectively with all levels of management Ability to work well under pressure in a fast paced, dynamic environment Ability to multitask and prioritize effectively Ability to effectively manage teams as well as work effectively as part of a team Passion for providing excellent service and quality Additional Requirements: Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, type, and make fine discriminations in sound Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs. Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis Must be able to tolerate temporary exposure to extreme temperatures and temperature changes Staff / Budgetary Responsibilities: The Operations Manager will oversee a staff up to 40 employees. The Operations Manager will assist in overseeing revenue operations in excess of one million dollars.

Posting Date Jan 13, 2021Job Number Job Category Finance & AccountingLocation Courtyard Miami Beach South Beach, 1530 Washington Avenue, Miami Beach, Florida, United States VIEW ON MAP Brand Courtyard by MarriottSchedule Part-TimeRelocation? NPosition Type Non-ManagementWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.JOB SUMMARYCheck figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fine Dining Server (Finance)Looking for a work travel experience? Our dynamic and diverse team is hiring various roles in resorts and restaurants across the country! Ideal candidates will be able to multi-task, take directions and have a willingness to learn, work in a fast-paced manner, and provide adequate service. Essential Functions of the Job Serve food and beverages to guests according to standards Run dishes and make serving dishes a high priority Proficient in all E47 breakfast and lunch menus and can describe all menu items to a guest if/when necessary Well versed in all Wines by the Glass (BTG) offerings Has working knowledge on wine-cellar and able to find wines if/when needed Use suggestive selling techniques for menu items. Attend daily pre-service tasting. Ensure friendly and prompt greeting to all guests. Take orders and serve menu items requests promptly. Follow established service- and timing-standards. Check with the guest during the meal for the guest's satisfaction. Responsible for guest check and proper payment. Have an accurate working knowledge of the Info Genesis system. Set gueridons and tables before service. Assists in the clearing and set-up of tables during service. Ensures tableware is clean and in place. Complete side work. Maintain the proper care and cleanliness of tableware, serving equipment and service areas (front and back of the house). Make managers aware of all guest comments and complaints. Maintain positive communication with service personnel. Carries tools necessary to perform the job, i.e., corkscrew, lighter, pen, notepad, etc. Knowledgeable of Forbes 5 star standards and adheres to them in every aspect of the operation Additional Job Duties Complete tasks and projects delegated by the manager. Assist other departments as business volumes, and staff levels demand. Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook. Report to work on time. If unable to report for work, notify the manager as described in the employee handbook. Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company.Qualifications High School Diploma or equivalent preferred. One year related experience required. Basic knowledge of wine, food and cooking methodsPhysical Requirements Ability to carry heavy loads such as trays and tables (40-60 pounds) Ability to pull heavy loads (300 pounds) Standing, bending, and stooping required. We OFFER: Full-time, paid work. There are no fees for job seekers. Opportunity to Travel across the United States and experience different positions in a number of different locations. Six-month placements available for our Summer and Winter sessions. If you want to stay on after your placement, that option exists! STAFF ACCOMMODATIONS Over the course of your placement, staff accommodations will be arranged for you! The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together! ELIGIBILITY: Customer service or hospitality experience is an asset but not a requirement. Must be over 21 and be legally able to work in the United States Provide a clear police record. A sense of adventure!

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

WTS International, one of the world's leading spa, fitness and leisure management firms, is seeking an Assistant Wellness Supervisor in Sunny Isles Beach, FL. The Assistant Wellness Supervisor will oversee the fitness center, treatment room spa, retail, and salon, and will be responsible for the day-to-day operations of the facility to include: attending weekly property and spa meetings, oversee spa line ups, liaison with the property General Manager, establish and meet the budget and financial goals of the spa, maintain Forbes Five-Star standards of the spa, implement a strategic plan to include strong programming in lifestyle, fitness and spa, create marketing initiative, schedule staff trainings in customer service and revenue, act as the liaison to other departments on property, and professionally represent WTS at the property. Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Wellness Supervisor will also be expected to take appointments as a therapist licensed in the state of Florida and/or teach fitness classes and personal train residents. Bilingual in English and Spanish highly preferred. Ensures the "WTS and Spa Experience" for residents by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Spa Standards and Expectations, WTS and Spa Brand Standards Adheres to policies of the facility and WTS International. Assists in developing a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the spa operations template. Maintain the Forbes Five-Star standards of the spa. Responsible for the physical asset of the property by liaising with the property's Director of Engineering. Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval. Assists in completing and submitting the spa portion of all paperwork and financial reporting in accordance with WTS and property policy including but not limited to monthly Variance Reports, Executive Summaries, Client Reports, Retail Reports, and Daily KPIs. Ensures that spa payroll is correct and submitted on time as instructed by the WTS Payroll Manager and according to the payroll calendar. Attends all General Manager meetings and represents the spa in internal and external initiatives. Liaisons with the Resort General Manager. ? Ensures that all open positions are filled and terminated by submitting the correct forms in a timely manner. Performs all treatments on services' menu based on current certifications. Suggests to guests other beneficial treatments offered in the spa. Understands the ingredients in products and can explain their benefits to the guests, and answers guest's questions in a knowledgeable and professional manner Begins and ends all treatments on time. Manages laundry. Ensures that work areas are clean and set according to procedures. Orders product needed according to budget. Creates and maintains client cards with treatment notes, when appropriate. Completes all assigned side work. Attends all scheduled meetings. Attends scheduled professional trainings and is trained on all protocols. Completes other duties assigned by the Corporate Operations Director. Cleans and disinfects all equipment on a daily basis. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies, equipment, and products. Writes articles or press releases for the facility when applicable. Creates a team of service providers to meet all aspects of professionalism and service demands. Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Assesses all employees' progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. Creates and implements an effective marketing and public relations strategy in a timely manner. Ensures facility is only accessed by actual members and/or residents, and that it is safe and secure at all times. Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. Ensures the successful integration of the spa and the fitness facility into the overall operations of the property. Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. Maintains a large roster of On Request Therapists. Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them. Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance. Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. Ensures compliance with all state licensing, CPR, and health requirements. Provides reservation procedures using spa software or a manual reservation system. Prepares any incident or accident reports and forwards them to Corporate Operations Director WTS Human Resources. Adheres to policies of the property. Other duties as assigned. 3+ years of successful spa management experience. Bilingual: English and Spanish highly preferred Event management is a plus. Must possess a current Florida license as an LMT, and preferably also have a group exercise, personal training, Esthetics, Cosmetology, and/or Nail Technician license and relevant certifications. Knowledge of retail operations and inventory systems. Effective leadership skills and a strong work ethic. Customer service experience, preferably in a spa. Ability to explain various treatments/services to guests. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Must have a current CPR certification, and ensure that all others on team do, as well. Must be comfortable with product recommendation. Previous massage experience preferred. Excellent customer service skills. Efficient, well organized, and able to handle a variety of duties simultaneously. Creative in marketing and promotions. Sales oriented. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Ability to show initiative and make decisions. Normal work hours: Varied to include nights, weekends, and holidays. Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products. CPR/First Aid Certified.

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

WTS International, one of the world's leading spa, fitness and leisure management firms, is seeking an Assistant Wellness Supervisor in Sunny Isles Beach, FL. The Assistant Wellness Supervisor will oversee the fitness center, treatment room spa, retail, and salon, and will be responsible for the day-to-day operations of the facility to include: attending weekly property and spa meetings, oversee spa line ups, liaison with the property General Manager, establish and meet the budget and financial goals of the spa, maintain Forbes Five-Star standards of the spa, implement a strategic plan to include strong programming in lifestyle, fitness and spa, create marketing initiative, schedule staff trainings in customer service and revenue, act as the liaison to other departments on property, and professionally represent WTS at the property. Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Wellness Supervisor will also be expected to take appointments as a therapist licensed in the state of Florida and/or teach fitness classes and personal train residents. Bilingual in English and Spanish highly preferred. Ensures the "WTS and Spa Experience" for residents by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Spa Standards and Expectations, WTS and Spa Brand Standards Adheres to policies of the facility and WTS International. Assists in developing a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the spa operations template. Maintain the Forbes Five-Star standards of the spa. Responsible for the physical asset of the property by liaising with the property's Director of Engineering. Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval. Assists in completing and submitting the spa portion of all paperwork and financial reporting in accordance with WTS and property policy including but not limited to monthly Variance Reports, Executive Summaries, Client Reports, Retail Reports, and Daily KPIs. Ensures that spa payroll is correct and submitted on time as instructed by the WTS Payroll Manager and according to the payroll calendar. Attends all General Manager meetings and represents the spa in internal and external initiatives. Liaisons with the Resort General Manager. ● Ensures that all open positions are filled and terminated by submitting the correct forms in a timely manner. Performs all treatments on services' menu based on current certifications. Suggests to guests other beneficial treatments offered in the spa. Understands the ingredients in products and can explain their benefits to the guests, and answers guest's questions in a knowledgeable and professional manner Begins and ends all treatments on time. Manages laundry. Ensures that work areas are clean and set according to procedures. Orders product needed according to budget. Creates and maintains client cards with treatment notes, when appropriate. Completes all assigned side work. Attends all scheduled meetings. Attends scheduled professional trainings and is trained on all protocols. Completes other duties assigned by the Corporate Operations Director. Cleans and disinfects all equipment on a daily basis. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies, equipment, and products. Writes articles or press releases for the facility when applicable. Creates a team of service providers to meet all aspects of professionalism and service demands. Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Assesses all employees' progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. Creates and implements an effective marketing and public relations strategy in a timely manner. Ensures facility is only accessed by actual members and/or residents, and that it is safe and secure at all times. Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. Ensures the successful integration of the spa and the fitness facility into the overall operations of the property. Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. Maintains a large roster of On Request Therapists. Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them. Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance. Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. Ensures compliance with all state licensing, CPR, and health requirements. Provides reservation procedures using spa software or a manual reservation system. Prepares any incident or accident reports and forwards them to Corporate Operations Director WTS Human Resources. Adheres to policies of the property. Other duties as assigned. 3+ years of successful spa management experience. Bilingual: English and Spanish highly preferred Event management is a plus. Must possess a current Florida license as an LMT, and preferably also have a group exercise, personal training, Esthetics, Cosmetology, and/or Nail Technician license and relevant certifications. Knowledge of retail operations and inventory systems. Effective leadership skills and a strong work ethic. Customer service experience, preferably in a spa. Ability to explain various treatments/services to guests. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Must have a current CPR certification, and ensure that all others on team do, as well. Must be comfortable with product recommendation. Previous massage experience preferred. Excellent customer service skills. Efficient, well organized, and able to handle a variety of duties simultaneously. Creative in marketing and promotions. Sales oriented. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Ability to show initiative and make decisions. Normal work hours: Varied to include nights, weekends, and holidays. Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products. CPR/First Aid Certified.