Madame Tussauds San Francisco, CA, USA
Mar 05, 2019Full time
About The Role The successful candidate will work with the Regional Sales Manager to develop and grow incremental group sales channels and execute a successful community activation program for local partners on Fisherman's Wharf. They will ensure that all local partners are up to date with updated imagery, video content, collateral and "what's happenings" within our San Francisco attractions. Responsibilities: * In collaboration with the Regional Sales Manager, helps to manage the relationships with local resellers in order to maintain existing business and drive incremental growth in visitor numbers. * Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity. * Ensures brand awareness and accuracy of information, by notifying and training sales agents of reseller clients, partners and admissions staff about new product development and events. * Works with clients on a daily/weekly basis to assist with edits to websites, newsletters, brochures, POS materials and e-blasts to ensure they have the most current product information. * Works with the Regional Sales Manager and Head of Trade Sales to ensure that premium exposure is secured for the attractions with trade sales clients utilizing and promoting the newest assets for the San Francisco Dungeon and Madame Tussauds San Francisco to generate maximum visitation. * Assists Regional Sales Manager in delivering visitor volume and revenue with a specific focus on top performing local accounts in line with the overall attraction marketing & sales strategy. * Services existing accounts and obtains orders, by planning and organizing daily work schedule to call on existing or sales outlets and other trade partners via email, phone or in person meetings. * Ensures that new clients are set up in the ticketing system and all approvals are secured from Marketing, Operations and Finance as required. * Coordinates sales events such as client familiarity trips, educational seminars and birthday parties. * Represents the attraction at travel industry events or promotional events as assigned. * Develops, implements, and manages a customer referral or promotional program with concierges, restaurants, shops, and other establishments up and down Fisherman's Wharf and other key tourist areas, such as Union Square and Pier 39. * 50% of the time is spent visiting and building relationships with front of house clients and concierges, ensuring that they are aware and offering Madame Tussauds San Francisco and the San Francisco Dungeon as a must-see destination to all guests and tourist inquiring and ensuring that all clients and concierge have the most updated hours and collateral. * Notifies and trains Admissions team about new clients and any specific policies and procedures related to them to ensure good customer service. * Heavy telephone, email and in person contact with internal and external contacts. * Keeps Management informed of happenings on the Wharf and within the San Francisco Tourist Markets Assists Regional Sales Manager with daily, weekly and monthly reports of client sales and revenue * Adjusts content of sales presentations by studying the type of sales outlet or trade partner. * Monitors competition by gathering current marketplace information on pricing, products, new exhibitions, etc. * Recommends changes in products, service, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * Contributes to team effort by accomplishing related results as needed. * Performs special projects and other responsibilities as assigned and participates in task forces and committees as requested. About You * Enthusiastic about a career in sales & marketing! * The ability to network and influence across the leisure, tourism and business sectors. * Excellent communication (both verbal and written), negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction. * Possess strong communication skills (both verbal and written). * Strong computer skills. Ability to utilize standard software applications to include MS Office suite including Word, Excel, and Power Point. * Proven ability to work on multiple projects simultaneously and multi-task as necessary. * Highly organized, flexible, and willing to complete tasks within deadlines. * Desire to work in fast-paced environments. * Commercially astute with strong budget management and forecasting abilities. Education: Bachelor's degree in Marketing, Communications or equivalent combination of experience and education. Other: * Requires valid driver's license, acceptable driving record, and willingness to utilize own vehicle for business purposes. Must maintain acceptable driving record. * Requires travel within geographic territory and to attraction on Fisherman's Wharf, San Francisco, CA. May also require additional travel. * Must be willing to work flexible hours, including evenings and weekends as needed to support sales.