Clubcorp Club Operations, Inc.
Seattle, Washington
ClubLife Concierge Sums up your new Role: The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells * Communications Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc. * Programming Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences * Member Engagement Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. * New Member Onboarding Key focus on name recognition and connection with Warm Welcomes and Fond Farewells Day to Day: * Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments * Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone * Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards * Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. * Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish * Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current * Seat guests All the other stuff we do: * Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal * Conduct ourselves professionally and respectfully * Work safely * Attend daily line-up and participate as requested * Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards * We are open, flexible, and adaptable to take care of our Members and Guest changing needs * Understand service recovery procedures for Member/Guests * Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible * We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you: * Minimum of one-year experience in hospitality business or a similar role * Service oriented mindset and be capable of making every guest feel valued * A people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience * Strong communication skills verbal, written, phone, text, and social media communications * Work well under pressure, coordinating multiple tasks at any given time * Strong organizational skills and attention to detail * Positive phone demeanor * Exceptional listing skills * Competent working with Microsoft Office Suite, including Word, Outlook, and Excel * Adaptable to new technology * Positive attitude and be willing to work as part of a team * A multi-tasker, prioritizing time effectively
Jun 17, 2021
Full time
ClubLife Concierge Sums up your new Role: The ClubLife Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells * Communications Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc. * Programming Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences * Member Engagement Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. * New Member Onboarding Key focus on name recognition and connection with Warm Welcomes and Fond Farewells Day to Day: * Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments * Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone * Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards * Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. * Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish * Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current * Seat guests All the other stuff we do: * Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal * Conduct ourselves professionally and respectfully * Work safely * Attend daily line-up and participate as requested * Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards * We are open, flexible, and adaptable to take care of our Members and Guest changing needs * Understand service recovery procedures for Member/Guests * Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible * We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you: * Minimum of one-year experience in hospitality business or a similar role * Service oriented mindset and be capable of making every guest feel valued * A people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience * Strong communication skills verbal, written, phone, text, and social media communications * Work well under pressure, coordinating multiple tasks at any given time * Strong organizational skills and attention to detail * Positive phone demeanor * Exceptional listing skills * Competent working with Microsoft Office Suite, including Word, Outlook, and Excel * Adaptable to new technology * Positive attitude and be willing to work as part of a team * A multi-tasker, prioritizing time effectively
Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office colleague. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. * A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills * Ability to stand for long periods of time. * Ability to work evenings, weekends, and holidays. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Host position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
Jun 16, 2021
Full time
Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office colleague. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. * A true desire to satisfy the needs of others in a fast paced environment. * Refined verbal and written communication skills * Ability to stand for long periods of time. * Ability to work evenings, weekends, and holidays. Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Host position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
Seattle Coffee Works, an innovative third-wave coffee roaster, is searching for Full time team members who seek a career in Specialty Coffee. Our on-the-job Coffee Education Program trains you to be a Certified Coffee Bar Professional. It also gives you unparalleled access to the inner workings of one of the leading companies in coffee sourcing and ethical business. If you are looking for a career in Specialty Coffee, this is the perfect opportunity for you! Seattle Coffee Works has four distinct neighborhood cafes located in downtown Seattle, Ballard, Capitol Hill and South Lake Union. We are about amazing coffee, kind people, and cozy experiences. With a robust portfolio of Direct Trade partners and coffees, our mission is to MAKE COFFEE BETTER in terms of quality, equity, sustainability, and transparency. What does it mean to be a Coffee Bar Professional at Seattle Coffee Works? Education and Training: Extensive initial and on-going training in all coffee brew methods, cupping, scoring coffee, the Espresso Bar and Slow Bar service (Aeropress, Chemex, Hario V-60, Clever). You will have the opportunity to learn about the coffee value chain from farm to cup in a coffee lab with state-of-the-art tools. Excellent Coffee and Equipment: A lineup of outstanding espresso blends and super-premium single-origin coffees, as well as state-of-the-art equipment is available in the cafes and training lab. A Coffee Career: Ambitious team members make coffee a long-term career and raise the bar in the specialty coffee industry. Excellent Benefits: Your hourly rate starts at $19 hourly and will increase to $21 hourly as you become certified within about six months. In order to ensure predictable and equitable earnings for all team members, we are a tips-free business. Other perks include: Health & dental insurance Paid time off Full transparency of the financials and participation in decision-making The BEST coffee in town for FREE and 40% discount on most other items Is Seattle Coffee Works a fit for you? These are a MUST: You're looking for a career vs. a job A passionate coffee lover Must love hospitality and giving excellent service Must be able to work weekends and holidays Able to lift 60 pounds Lifelong Learner Change Agent Hard Worker Team Player Full-time availability - this opportunity is not available to those in school or pursuing other education or jobs Seattle Coffee Works is committed to building a culturally diverse organization and strongly encourages applications from people of color, LGBTQIA+ and members of other underrepresented groups. Seattle Coffee Works is an equal opportunity employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Please send your resume and a personal statement about why you want to pursue a career in coffee, and why you believe Seattle Coffee Works is the right place for you to do so. Send to careers (at) seattlecoffeeworks (dot) com, with "Coffee Apprentice -- Poached" in the Subject Line. Thank you!
Jun 21, 2021
Full time
Seattle Coffee Works, an innovative third-wave coffee roaster, is searching for Full time team members who seek a career in Specialty Coffee. Our on-the-job Coffee Education Program trains you to be a Certified Coffee Bar Professional. It also gives you unparalleled access to the inner workings of one of the leading companies in coffee sourcing and ethical business. If you are looking for a career in Specialty Coffee, this is the perfect opportunity for you! Seattle Coffee Works has four distinct neighborhood cafes located in downtown Seattle, Ballard, Capitol Hill and South Lake Union. We are about amazing coffee, kind people, and cozy experiences. With a robust portfolio of Direct Trade partners and coffees, our mission is to MAKE COFFEE BETTER in terms of quality, equity, sustainability, and transparency. What does it mean to be a Coffee Bar Professional at Seattle Coffee Works? Education and Training: Extensive initial and on-going training in all coffee brew methods, cupping, scoring coffee, the Espresso Bar and Slow Bar service (Aeropress, Chemex, Hario V-60, Clever). You will have the opportunity to learn about the coffee value chain from farm to cup in a coffee lab with state-of-the-art tools. Excellent Coffee and Equipment: A lineup of outstanding espresso blends and super-premium single-origin coffees, as well as state-of-the-art equipment is available in the cafes and training lab. A Coffee Career: Ambitious team members make coffee a long-term career and raise the bar in the specialty coffee industry. Excellent Benefits: Your hourly rate starts at $19 hourly and will increase to $21 hourly as you become certified within about six months. In order to ensure predictable and equitable earnings for all team members, we are a tips-free business. Other perks include: Health & dental insurance Paid time off Full transparency of the financials and participation in decision-making The BEST coffee in town for FREE and 40% discount on most other items Is Seattle Coffee Works a fit for you? These are a MUST: You're looking for a career vs. a job A passionate coffee lover Must love hospitality and giving excellent service Must be able to work weekends and holidays Able to lift 60 pounds Lifelong Learner Change Agent Hard Worker Team Player Full-time availability - this opportunity is not available to those in school or pursuing other education or jobs Seattle Coffee Works is committed to building a culturally diverse organization and strongly encourages applications from people of color, LGBTQIA+ and members of other underrepresented groups. Seattle Coffee Works is an equal opportunity employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Please send your resume and a personal statement about why you want to pursue a career in coffee, and why you believe Seattle Coffee Works is the right place for you to do so. Send to careers (at) seattlecoffeeworks (dot) com, with "Coffee Apprentice -- Poached" in the Subject Line. Thank you!
Seattle Coffee Works, an innovative third-wave coffee roaster, is searching for Full time team members who seek a career in Specialty Coffee. Our on-the-job Coffee Education Program trains you to be a Certified Coffee Bar Professional. It also gives you unparalleled access to the inner workings of one of the leading companies in coffee sourcing and ethical business. If you are looking for a career in Specialty Coffee, this is the perfect opportunity for you! Seattle Coffee Works has four distinct neighborhood cafes located in downtown Seattle, Ballard, Capitol Hill and South Lake Union. We are about amazing coffee, kind people, and cozy experiences. With a robust portfolio of Direct Trade partners and coffees, our mission is to MAKE COFFEE BETTER in terms of quality, equity, sustainability, and transparency. What does it mean to be a Coffee Bar Professional at Seattle Coffee Works? Education and Training: Extensive initial and on-going training in all coffee brew methods, cupping, scoring coffee, the Espresso Bar and Slow Bar service (Aeropress, Chemex, Hario V-60, Clever). You will have the opportunity to learn about the coffee value chain from farm to cup in a coffee lab with state-of-the-art tools. Excellent Coffee and Equipment: A lineup of outstanding espresso blends and super-premium single-origin coffees, as well as state-of-the-art equipment is available in the cafes and training lab. A Coffee Career: Ambitious team members make coffee a long-term career and raise the bar in the specialty coffee industry. Excellent Benefits: Your hourly rate starts at $19 hourly and will increase to $21 hourly as you become certified within about six months. In order to ensure predictable and equitable earnings for all team members, we are a tips-free business. Other perks include: Health & dental insurance Paid time off Full transparency of the financials and participation in decision-making The BEST coffee in town for FREE and 40% discount on most other items Is Seattle Coffee Works a fit for you? These are a MUST: You're looking for a career vs. a job A passionate coffee lover Must love hospitality and giving excellent service Must be able to work weekends and holidays Able to lift 60 pounds Lifelong Learner Change Agent Hard Worker Team Player Full-time availability - this opportunity is not available to those in school or pursuing other education or jobs Seattle Coffee Works is committed to building a culturally diverse organization and strongly encourages applications from people of color, LGBTQIA+ and members of other underrepresented groups. Seattle Coffee Works is an equal opportunity employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Please send your resume and a personal statement about why you want to pursue a career in coffee, and why you believe Seattle Coffee Works is the right place for you to do so. Send to careers (at) seattlecoffeeworks (dot) com, with "Coffee Apprentice -- Poached" in the Subject Line. Thank you!
Jun 21, 2021
Full time
Seattle Coffee Works, an innovative third-wave coffee roaster, is searching for Full time team members who seek a career in Specialty Coffee. Our on-the-job Coffee Education Program trains you to be a Certified Coffee Bar Professional. It also gives you unparalleled access to the inner workings of one of the leading companies in coffee sourcing and ethical business. If you are looking for a career in Specialty Coffee, this is the perfect opportunity for you! Seattle Coffee Works has four distinct neighborhood cafes located in downtown Seattle, Ballard, Capitol Hill and South Lake Union. We are about amazing coffee, kind people, and cozy experiences. With a robust portfolio of Direct Trade partners and coffees, our mission is to MAKE COFFEE BETTER in terms of quality, equity, sustainability, and transparency. What does it mean to be a Coffee Bar Professional at Seattle Coffee Works? Education and Training: Extensive initial and on-going training in all coffee brew methods, cupping, scoring coffee, the Espresso Bar and Slow Bar service (Aeropress, Chemex, Hario V-60, Clever). You will have the opportunity to learn about the coffee value chain from farm to cup in a coffee lab with state-of-the-art tools. Excellent Coffee and Equipment: A lineup of outstanding espresso blends and super-premium single-origin coffees, as well as state-of-the-art equipment is available in the cafes and training lab. A Coffee Career: Ambitious team members make coffee a long-term career and raise the bar in the specialty coffee industry. Excellent Benefits: Your hourly rate starts at $19 hourly and will increase to $21 hourly as you become certified within about six months. In order to ensure predictable and equitable earnings for all team members, we are a tips-free business. Other perks include: Health & dental insurance Paid time off Full transparency of the financials and participation in decision-making The BEST coffee in town for FREE and 40% discount on most other items Is Seattle Coffee Works a fit for you? These are a MUST: You're looking for a career vs. a job A passionate coffee lover Must love hospitality and giving excellent service Must be able to work weekends and holidays Able to lift 60 pounds Lifelong Learner Change Agent Hard Worker Team Player Full-time availability - this opportunity is not available to those in school or pursuing other education or jobs Seattle Coffee Works is committed to building a culturally diverse organization and strongly encourages applications from people of color, LGBTQIA+ and members of other underrepresented groups. Seattle Coffee Works is an equal opportunity employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Please send your resume and a personal statement about why you want to pursue a career in coffee, and why you believe Seattle Coffee Works is the right place for you to do so. Send to careers (at) seattlecoffeeworks (dot) com, with "Coffee Apprentice -- Poached" in the Subject Line. Thank you!
With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel GroupAmericas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.At the heart ofRadisson Hotel Groupis our brand promise,EveryMoment Matters.More than our signature,it issimplyhow wedo business and who we are at the core.We strive to provide a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!Position DescriptionTo ensure a comfortable, caring, and consistent stay by providing Country Inn guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards. Must be able to work weekends and holidays.Location:Country Inn & Suites by Radisson Bothell19333 North Creek Parkway Bothell, WA 98011 USADo you see yourself as a Front Desk Representative working Nigh Audit?Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites by Radisson - Bothell we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.The award-winning Country Inn & Suites by Radisson - Bothell is currently seeking an energetic, motivated professional for their Full Time Night Audit/Front Desk position. This role is responsible for checking guests in and out, closing out the day, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service. This position entails working overnight 11pm -7am Flexible days. The rate of pay starts at $17.00/hour with the ability to up-sell rooms and also earn points toward additional incentives based on your work performance. With this full-time opportunity, you will be eligible for 1 week of vacation after your 90-days to use within the first year.Position Requirements:Energetic, self-motivated and organizedExcellent written and verbal communication skillsOutstanding customer service acumenAccuracy in cash/credit card handlingAbility to work in a fast-paced team environmentAbility to work a flexible schedule, including weekends, during the spring and summer monthsOpera experience is a plusKeeps current on hotel accommodations, services and local attractionsHandles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionRecords resolutions to guest complaints on the "Make it Right" logPrepares end of shift summaries and communications for management and other shiftsEncourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty programMakes reservations in accordance with hotel's yield management practicesProcesses customer credit at check-in in accordance with hotel policy and data privacy policy standardsFollows hotel policy on cash banksMaintains confidentiality of guest informationAligns with the "Yes I Can" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.Gives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsProvides genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and works to resolvePerforms other duties required to provide the service brand behavior and genuine hospitalityPHYSICAL DEMANDS:Ability to stand, stoop or bend for entire shiftAbility to lift up to 20 poundsBenefits include 401(k) and hotel discounts, among others.OTHER INFORMATIONWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
Jun 20, 2021
Full time
With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel GroupAmericas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.At the heart ofRadisson Hotel Groupis our brand promise,EveryMoment Matters.More than our signature,it issimplyhow wedo business and who we are at the core.We strive to provide a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!Position DescriptionTo ensure a comfortable, caring, and consistent stay by providing Country Inn guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards. Must be able to work weekends and holidays.Location:Country Inn & Suites by Radisson Bothell19333 North Creek Parkway Bothell, WA 98011 USADo you see yourself as a Front Desk Representative working Nigh Audit?Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites by Radisson - Bothell we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.The award-winning Country Inn & Suites by Radisson - Bothell is currently seeking an energetic, motivated professional for their Full Time Night Audit/Front Desk position. This role is responsible for checking guests in and out, closing out the day, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service. This position entails working overnight 11pm -7am Flexible days. The rate of pay starts at $17.00/hour with the ability to up-sell rooms and also earn points toward additional incentives based on your work performance. With this full-time opportunity, you will be eligible for 1 week of vacation after your 90-days to use within the first year.Position Requirements:Energetic, self-motivated and organizedExcellent written and verbal communication skillsOutstanding customer service acumenAccuracy in cash/credit card handlingAbility to work in a fast-paced team environmentAbility to work a flexible schedule, including weekends, during the spring and summer monthsOpera experience is a plusKeeps current on hotel accommodations, services and local attractionsHandles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionRecords resolutions to guest complaints on the "Make it Right" logPrepares end of shift summaries and communications for management and other shiftsEncourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty programMakes reservations in accordance with hotel's yield management practicesProcesses customer credit at check-in in accordance with hotel policy and data privacy policy standardsFollows hotel policy on cash banksMaintains confidentiality of guest informationAligns with the "Yes I Can" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.Gives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsProvides genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and works to resolvePerforms other duties required to provide the service brand behavior and genuine hospitalityPHYSICAL DEMANDS:Ability to stand, stoop or bend for entire shiftAbility to lift up to 20 poundsBenefits include 401(k) and hotel discounts, among others.OTHER INFORMATIONWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
GENERAL MANAGER - HUSKY DENThank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle.At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and caf locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.This position provides leadership, direction, training and customer service standards to the Husky Den with an annual revenue of approximately $5 million.RESPONSIBILITIESStrategic Planning• Create annual business plans and operating budgets that maximize customer service and return on investment.• Leverage financial, payroll and operating systems' data and reporting to inform future planning as well as compliane with current business plans.• Identify and track key performance indicators consistently to monitor compliance with business plans and budgets.Leadership• Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students.• Serve as a member of the unit's leadership team.• Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints.• Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. • Capitalize on subject matter expertise by working collaboratively wiith HFS colleagues • Maintain visibility and accessibility with staff members.• Work collaboratively with the Administrator for Express Markets.Operations and Unit Effectiveness• Develop and implement new concepts and products that align with customer needs and the current business plan and budget.• Manage ordering, production, service and inventory through the Food Service System (FSS). • Ensure that service staff have the menus and recipes needed each day for production and service. • Use the FSS reporting functions to monitor unit performance by reviewing key metrics. Make adjustments as needed to comply with business plan, consulting with the Assistant Director for Retail Dining for exceptions. • Comply with established timeline for submission of approved invoices to maximize discounts. • Determine the plating and promotion of menu items and ensure compliance with established standards and special promotions.• Take immediate action when there is non-compliance with FSS, from production to plating.• Meet with Pagliacci Corporate staff on a regular basis to discuss and resolve operatonal and customer service concerns. • Train and monitor performance in unit safety, cash handling, customer service and food safety. • Establish and maintain proper controls over resources, including cash, inventory and labor.Customer Service• Work with students and student groups in planning special events in the HUB and their use of the kitchen space.• Maintain visibility with customers and building management.• Consult with the HFS Communications and Marketing to solicit customer feedback and respond to complaints, questions and special requests.Fiscal Management• Comply with business plans established during the budget development process. • Use data that supports proposals to add, change or discontinue service areas or planned menus and programs. • Review FSS reports, financial statements, production records and staffing schedules, taking action as needed to maintain the business plan.• Maintain proper fiscal controls on inventory, points of sale and labor.• Complete staffing plans and budgets by the date specified each year.• Use the correct forms, terminology, documentation and for staffing submittals as well as requests for additional staffSupervision• Interview, select, hire and onboard staff.• Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs.• Supervise the work completed by direct reports, ensuring appropriate productivity and quality.• Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. • Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.• Provide indirect supervision/oversight of 26 classified staff and 150 student staff.• Provide direct supervision to one professional staff Assistant Manager• Engage when necessary in performance management of employees.• Meet weekly with direct reports and at least monthly with all staff.IMPACT TO THE UNIVERSITYUnits offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals and works with ASUW on special Husky Union Building events.POSITION COMPLEXITIESHusky Den is a large, complex venue that generates $5 million in annual sales, with 30 team members, and one six self-operated food venues. This position is a key partner with student groups in providing programmatic support. The diverse customer needs require a variety of cuisines and convenience foods, requiring that the incumbent have a broad understanding of many cuisines and types of operations.WORKING CONDITIONSThis position typically works a day shift, Monday through Friday that mirrors the Husky Den operation hours which includes some weekends. In addition, the position is expected to be present to work during special events at the Husky Den and elsewhere within HFS for Department and UW events.REPORTS TOAssistant Director for Retail DiningQUALIFICATIONSBachelor's degree in hospitality, business administration or related field and three years of experience that demonstrates successful restaurant, contracted food services or college/university food service management, including:• Developing and executing business plans and budgets, including purchasing, production and staffing• Effectively addressing customer inquiries and service issues• Establishing and maintaining controls for unit safety and sanitation• Providing leadership and supervision to professional chefs, assistant managers and administrative support staff including hiring, training, performance management and professional development• Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems• Working as a member of a leadership team in setting operational goals and standards and leading organizational change• Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences• Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word, Excel and PowerPointEquivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED QUALIFICATIONS• Experience in college or university dininG.CONDITIONS OF EMPLOYMENT• A satisfactory outcome from the employment reference check processes and education verification.• Possession of a Washington State Food Handler's Card.• ServSafe certification within three months of hire and maintenance of certification thereafter.• Maintenance of a valid Washington State Driver's License.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity..... click apply for full job details
Jun 20, 2021
Full time
GENERAL MANAGER - HUSKY DENThank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle.At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and caf locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business.To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.This position provides leadership, direction, training and customer service standards to the Husky Den with an annual revenue of approximately $5 million.RESPONSIBILITIESStrategic Planning• Create annual business plans and operating budgets that maximize customer service and return on investment.• Leverage financial, payroll and operating systems' data and reporting to inform future planning as well as compliane with current business plans.• Identify and track key performance indicators consistently to monitor compliance with business plans and budgets.Leadership• Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students.• Serve as a member of the unit's leadership team.• Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints.• Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. • Capitalize on subject matter expertise by working collaboratively wiith HFS colleagues • Maintain visibility and accessibility with staff members.• Work collaboratively with the Administrator for Express Markets.Operations and Unit Effectiveness• Develop and implement new concepts and products that align with customer needs and the current business plan and budget.• Manage ordering, production, service and inventory through the Food Service System (FSS). • Ensure that service staff have the menus and recipes needed each day for production and service. • Use the FSS reporting functions to monitor unit performance by reviewing key metrics. Make adjustments as needed to comply with business plan, consulting with the Assistant Director for Retail Dining for exceptions. • Comply with established timeline for submission of approved invoices to maximize discounts. • Determine the plating and promotion of menu items and ensure compliance with established standards and special promotions.• Take immediate action when there is non-compliance with FSS, from production to plating.• Meet with Pagliacci Corporate staff on a regular basis to discuss and resolve operatonal and customer service concerns. • Train and monitor performance in unit safety, cash handling, customer service and food safety. • Establish and maintain proper controls over resources, including cash, inventory and labor.Customer Service• Work with students and student groups in planning special events in the HUB and their use of the kitchen space.• Maintain visibility with customers and building management.• Consult with the HFS Communications and Marketing to solicit customer feedback and respond to complaints, questions and special requests.Fiscal Management• Comply with business plans established during the budget development process. • Use data that supports proposals to add, change or discontinue service areas or planned menus and programs. • Review FSS reports, financial statements, production records and staffing schedules, taking action as needed to maintain the business plan.• Maintain proper fiscal controls on inventory, points of sale and labor.• Complete staffing plans and budgets by the date specified each year.• Use the correct forms, terminology, documentation and for staffing submittals as well as requests for additional staffSupervision• Interview, select, hire and onboard staff.• Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs.• Supervise the work completed by direct reports, ensuring appropriate productivity and quality.• Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. • Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.• Provide indirect supervision/oversight of 26 classified staff and 150 student staff.• Provide direct supervision to one professional staff Assistant Manager• Engage when necessary in performance management of employees.• Meet weekly with direct reports and at least monthly with all staff.IMPACT TO THE UNIVERSITYUnits offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals and works with ASUW on special Husky Union Building events.POSITION COMPLEXITIESHusky Den is a large, complex venue that generates $5 million in annual sales, with 30 team members, and one six self-operated food venues. This position is a key partner with student groups in providing programmatic support. The diverse customer needs require a variety of cuisines and convenience foods, requiring that the incumbent have a broad understanding of many cuisines and types of operations.WORKING CONDITIONSThis position typically works a day shift, Monday through Friday that mirrors the Husky Den operation hours which includes some weekends. In addition, the position is expected to be present to work during special events at the Husky Den and elsewhere within HFS for Department and UW events.REPORTS TOAssistant Director for Retail DiningQUALIFICATIONSBachelor's degree in hospitality, business administration or related field and three years of experience that demonstrates successful restaurant, contracted food services or college/university food service management, including:• Developing and executing business plans and budgets, including purchasing, production and staffing• Effectively addressing customer inquiries and service issues• Establishing and maintaining controls for unit safety and sanitation• Providing leadership and supervision to professional chefs, assistant managers and administrative support staff including hiring, training, performance management and professional development• Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems• Working as a member of a leadership team in setting operational goals and standards and leading organizational change• Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences• Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word, Excel and PowerPointEquivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED QUALIFICATIONS• Experience in college or university dininG.CONDITIONS OF EMPLOYMENT• A satisfactory outcome from the employment reference check processes and education verification.• Possession of a Washington State Food Handler's Card.• ServSafe certification within three months of hire and maintenance of certification thereafter.• Maintenance of a valid Washington State Driver's License.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity..... click apply for full job details
Front Desk Concierge The Front Desk Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells Communications Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc. Programming Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences Member Engagement Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. New Member Onboarding Key focus on name recognition and connection with Warm Welcomes and Fond Farewells Day to Day: Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current Seat guests All the other stuff we do: Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal Conduct ourselves professionally and respectfully Work safely Attend daily line-up and participate as requested Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards We are open, flexible, and adaptable to take care of our Members and Guest changing needs Understand service recovery procedures for Member/Guests Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you: Minimum of one-year experience in hospitality business or a similar role Service oriented mindset and be capable of making every guest feel valued A &lsquopeople person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience Strong communication skills verbal, written, phone, text, and social media communications Work well under pressure, coordinating multiple tasks at any given time Strong organizational skills and attention to detail Positive phone demeanor Exceptional listing skills Competent working with Microsoft Office Suite, including Word, Outlook, and Excel Adaptable to new technology Positive attitude and be willing to work as part of a team A multi-tasker, prioritizing time effectively
Jun 20, 2021
Full time
Front Desk Concierge The Front Desk Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells Communications Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc. Programming Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences Member Engagement Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. New Member Onboarding Key focus on name recognition and connection with Warm Welcomes and Fond Farewells Day to Day: Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current Seat guests All the other stuff we do: Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal Conduct ourselves professionally and respectfully Work safely Attend daily line-up and participate as requested Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards We are open, flexible, and adaptable to take care of our Members and Guest changing needs Understand service recovery procedures for Member/Guests Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible We are ready to assume different responsibilities as needed and requested as an essential part of our jobs About you: Minimum of one-year experience in hospitality business or a similar role Service oriented mindset and be capable of making every guest feel valued A &lsquopeople person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience Strong communication skills verbal, written, phone, text, and social media communications Work well under pressure, coordinating multiple tasks at any given time Strong organizational skills and attention to detail Positive phone demeanor Exceptional listing skills Competent working with Microsoft Office Suite, including Word, Outlook, and Excel Adaptable to new technology Positive attitude and be willing to work as part of a team A multi-tasker, prioritizing time effectively
Residence Inn Troy Southeast
Madison Heights, Michigan
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Responsibilities - Assist with the operation maintenance and repair of equipment. - Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. - Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. - Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. - Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. - Perform other tasks/jobs as assigned by the supervisor or manager.
Jun 19, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Responsibilities - Assist with the operation maintenance and repair of equipment. - Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. - Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. - Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. - Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. - Perform other tasks/jobs as assigned by the supervisor or manager.
Company Overview Route Delivery Drivers Needed!!! (Must have box truck delievery experience) $20.50 Per HR Minimum Pay!!! Shift: Monday - Friday, Flex, Early Morning Location: th Place S, Kent, WA 98032 HD Supply Offers: Home nightly / Weekends off Competitive Pay Benefits Eligibility after 90 days (Medical, Life, Dental, Vision, 401k) 14 Days of Paid Time Off (Vacation, Personal, Floating Holidays, Wellness Day) Sick Leave Opportunities for Annual and/or Referral Bonuses Opportunities for Career Advancement and Personal Growth Preferred Qualifications Experience working in fast-paced environments Time management and organization skills Excellent customer service skills At least 1 year experiencedriving a 16-24ft box truck. Company Overview: HD Supply (NASDAQ:HDS) () is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Make deliveries to customer job sites while adhering to all safety procedures. Load inventory on truck and unload at customer site. Major Tasks, Responsibilities and Key Accountabilities Performs routine inspections of vehicles and supplies to ensure road safety. Plans route to and from customers' businesses and adjusts for traffic and/or construction. Ensures that manifests are complete and accurate. Delivers merchandise to customers and contacts customers if they are not present. Loads truck with daily merchandise to be delivered and unloads merchandise for customers. Pulls orders to match manifests. Prepares and maintains records in accordance with company policies and procedures. Provides assistance to resolve customer issues. Nature and Scope Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None. Work Environment Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 5% of the time. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Preferred Qualifications Proper licensing relative to equipment. Forklift certification. \#SeattlePeak PRID PRID192 Job Locations US-WA-Kent - US-WA-Seattle - US-WA-Renton - US-WA-Federal Way - US-WA-Auburn Job ID 29 Business Unit Facilities Maintenance Functional Area Transportation Remote Position? No Position Type Full-Time Posting Location : Postal Code 98032 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Jun 19, 2021
Company Overview Route Delivery Drivers Needed!!! (Must have box truck delievery experience) $20.50 Per HR Minimum Pay!!! Shift: Monday - Friday, Flex, Early Morning Location: th Place S, Kent, WA 98032 HD Supply Offers: Home nightly / Weekends off Competitive Pay Benefits Eligibility after 90 days (Medical, Life, Dental, Vision, 401k) 14 Days of Paid Time Off (Vacation, Personal, Floating Holidays, Wellness Day) Sick Leave Opportunities for Annual and/or Referral Bonuses Opportunities for Career Advancement and Personal Growth Preferred Qualifications Experience working in fast-paced environments Time management and organization skills Excellent customer service skills At least 1 year experiencedriving a 16-24ft box truck. Company Overview: HD Supply (NASDAQ:HDS) () is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Make deliveries to customer job sites while adhering to all safety procedures. Load inventory on truck and unload at customer site. Major Tasks, Responsibilities and Key Accountabilities Performs routine inspections of vehicles and supplies to ensure road safety. Plans route to and from customers' businesses and adjusts for traffic and/or construction. Ensures that manifests are complete and accurate. Delivers merchandise to customers and contacts customers if they are not present. Loads truck with daily merchandise to be delivered and unloads merchandise for customers. Pulls orders to match manifests. Prepares and maintains records in accordance with company policies and procedures. Provides assistance to resolve customer issues. Nature and Scope Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None. Work Environment Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 5% of the time. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Preferred Qualifications Proper licensing relative to equipment. Forklift certification. \#SeattlePeak PRID PRID192 Job Locations US-WA-Kent - US-WA-Seattle - US-WA-Renton - US-WA-Federal Way - US-WA-Auburn Job ID 29 Business Unit Facilities Maintenance Functional Area Transportation Remote Position? No Position Type Full-Time Posting Location : Postal Code 98032 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Hilton Garden Inn Pismo Beach
Pismo Beach, California
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Responsibilities - Assist with the operation maintenance and repair of equipment. - Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. - Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. - Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. - Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. - Perform other tasks/jobs as assigned by the supervisor or manager.
Jun 19, 2021
Full time
Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Employment Status Part-Time Responsibilities - Assist with the operation maintenance and repair of equipment. - Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. - Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. - Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. - Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. - Perform other tasks/jobs as assigned by the supervisor or manager.
Hilton Garden Inn Seattle Downtown
Seattle, Washington
About Us:Located on the southern tip of Lake Union, the Hilton Garden Inn Seattle Downtown hotel is perfectly located for business and employment opportunities. Our proximity to Lake Union allows visitors to take in some of the Pacific Northwest's majestic scenery and enjoy outdoor activities like kayaking and sailing. An ideal venue for business, corporate and social events up to 125 people, our hotel has over 2,000 sq. ft. of versatile space and a complimentary business center. State-of-the-art A/V technology and our helpful staff will guarantee your conference, cocktail reception or wedding is a success. Tastefully decorated and flooded with natural light, each of our 222 guest rooms and suites offer everything you need to relax and stay productive. Unwind in the bar, and enjoy American cuisine for breakfast, lunch and dinner in our restaurant.Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Seattle Downtown can mean for you!Description:Beautiful downtown hotel looking for a Full-time Sales & Catering Coordinator/Administrator. If you are detail oriented, organized, good at multitasking, enjoys working on computers and with microsoft programs, friendly, and great at customer service we would love for you to join our team! This position is mostly Monday through Friday day time shift (8am to 4:30pm) with majority weekends and holidays off. Duties include but not limited too assisting corporate and group customers with reservations, loading and maintaining group blocks, sending out contracts, beos, and group resumes, billing and charging for catering and group events, maintaining organized files and adminstration support for sales department, ordering office supplies, and other special projects needed for by sales and management.As a full-time employee you will eligible for benefits after 90 days which include medical, dental, vision, matched 401K, short term disability, paid time off, holiday pay, discounted hotel stays at other hilton hotels, quarterly bonus program, and other incentive opportunities.Requirements:Must have hotel experience either in sales, front desk, admin support and/or reservations.Experience with Hilton OnQ and/or Delphi a plus.Must be detail oriented, be able to work independently, good at multitasking, and be great at customer service.Enjoy working on computers and familiar with Microsoft programs including Word, Excel, Publisher, and Powerpoint.Have a history of above average attendance at previous jobs.Background and drug testing is done upon job offer.
Jun 19, 2021
Full time
About Us:Located on the southern tip of Lake Union, the Hilton Garden Inn Seattle Downtown hotel is perfectly located for business and employment opportunities. Our proximity to Lake Union allows visitors to take in some of the Pacific Northwest's majestic scenery and enjoy outdoor activities like kayaking and sailing. An ideal venue for business, corporate and social events up to 125 people, our hotel has over 2,000 sq. ft. of versatile space and a complimentary business center. State-of-the-art A/V technology and our helpful staff will guarantee your conference, cocktail reception or wedding is a success. Tastefully decorated and flooded with natural light, each of our 222 guest rooms and suites offer everything you need to relax and stay productive. Unwind in the bar, and enjoy American cuisine for breakfast, lunch and dinner in our restaurant.Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Seattle Downtown can mean for you!Description:Beautiful downtown hotel looking for a Full-time Sales & Catering Coordinator/Administrator. If you are detail oriented, organized, good at multitasking, enjoys working on computers and with microsoft programs, friendly, and great at customer service we would love for you to join our team! This position is mostly Monday through Friday day time shift (8am to 4:30pm) with majority weekends and holidays off. Duties include but not limited too assisting corporate and group customers with reservations, loading and maintaining group blocks, sending out contracts, beos, and group resumes, billing and charging for catering and group events, maintaining organized files and adminstration support for sales department, ordering office supplies, and other special projects needed for by sales and management.As a full-time employee you will eligible for benefits after 90 days which include medical, dental, vision, matched 401K, short term disability, paid time off, holiday pay, discounted hotel stays at other hilton hotels, quarterly bonus program, and other incentive opportunities.Requirements:Must have hotel experience either in sales, front desk, admin support and/or reservations.Experience with Hilton OnQ and/or Delphi a plus.Must be detail oriented, be able to work independently, good at multitasking, and be great at customer service.Enjoy working on computers and familiar with Microsoft programs including Word, Excel, Publisher, and Powerpoint.Have a history of above average attendance at previous jobs.Background and drug testing is done upon job offer.
We're offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600! La Quinta by Wyndham is now seeking a Room Attendant to join our team at the La Quinta by Wyndham Seattle - Sea-Tac Airport location in Seattle, Washington. Job Summary The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Education & Experience * High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical Requirements * Flexible and long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. General Requirements * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times. Fundamental Requirements * Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable). * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Clean room with the door closed according to standards, unless requested to do otherwise by the guest. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer. Job Location: La Quinta by Wyndham Seattle - Sea-Tac Airport, 2824 S 188th St, Seattle, Washington 98188 Employment Status: Full-time What we expect from you * Bring your best every day * Put our guests first * Strive to exceed expectations in all you do What you can expect from us * Best-in-class training and career development * Supportive and engaged team * Fast paced fun environment About Wyndham Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them. Nearest Major Market: Seattle Apply now " Find similar jobs: Housekeeping
Jun 19, 2021
Full time
We're offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600! La Quinta by Wyndham is now seeking a Room Attendant to join our team at the La Quinta by Wyndham Seattle - Sea-Tac Airport location in Seattle, Washington. Job Summary The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Education & Experience * High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical Requirements * Flexible and long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. General Requirements * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times. Fundamental Requirements * Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable). * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Clean room with the door closed according to standards, unless requested to do otherwise by the guest. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer. Job Location: La Quinta by Wyndham Seattle - Sea-Tac Airport, 2824 S 188th St, Seattle, Washington 98188 Employment Status: Full-time What we expect from you * Bring your best every day * Put our guests first * Strive to exceed expectations in all you do What you can expect from us * Best-in-class training and career development * Supportive and engaged team * Fast paced fun environment About Wyndham Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them. Nearest Major Market: Seattle Apply now " Find similar jobs: Housekeeping
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. GENERAL MANAGER - HUSKY DEN Thank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle. At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all. HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business. To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training. This position provides leadership, direction, training and customer service standards to the Husky Den with an annual revenue of approximately $5 million. RESPONSIBILITIES Strategic Planning * Create annual business plans and operating budgets that maximize customer service and return on investment. * Leverage financial, payroll and operating systems' data and reporting to inform future planning as well as compliane with current business plans. * Identify and track key performance indicators consistently to monitor compliance with business plans and budgets. Leadership * Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students. * Serve as a member of the unit's leadership team. * Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints. * Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. * Capitalize on subject matter expertise by working collaboratively wiith HFS colleagues * Maintain visibility and accessibility with staff members. * Work collaboratively with the Administrator for Express Markets. Operations and Unit Effectiveness * Develop and implement new concepts and products that align with customer needs and the current business plan and budget. * Manage ordering, production, service and inventory through the Food Service System (FSS). * Ensure that service staff have the menus and recipes needed each day for production and service. * Use the FSS reporting functions to monitor unit performance by reviewing key metrics. Make adjustments as needed to comply with business plan, consulting with the Assistant Director for Retail Dining for exceptions. * Comply with established timeline for submission of approved invoices to maximize discounts. * Determine the plating and promotion of menu items and ensure compliance with established standards and special promotions. * Take immediate action when there is non-compliance with FSS, from production to plating. * Meet with Pagliacci Corporate staff on a regular basis to discuss and resolve operatonal and customer service concerns. * Train and monitor performance in unit safety, cash handling, customer service and food safety. * Establish and maintain proper controls over resources, including cash, inventory and labor. Customer Service * Work with students and student groups in planning special events in the HUB and their use of the kitchen space. * Maintain visibility with customers and building management. * Consult with the HFS Communications and Marketing to solicit customer feedback and respond to complaints, questions and special requests. Fiscal Management * Comply with business plans established during the budget development process. * Use data that supports proposals to add, change or discontinue service areas or planned menus and programs. * Review FSS reports, financial statements, production records and staffing schedules, taking action as needed to maintain the business plan. * Maintain proper fiscal controls on inventory, points of sale and labor. * Complete staffing plans and budgets by the date specified each year. * Use the correct forms, terminology, documentation and for staffing submittals as well as requests for additional staff Supervision * Interview, select, hire and onboard staff. * Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs. * Supervise the work completed by direct reports, ensuring appropriate productivity and quality. * Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. * Provide guidance to direct reports on requirements and/or opportunities for learning and professional development. * Provide indirect supervision/oversight of 26 classified staff and 150 student staff. * Provide direct supervision to one professional staff Assistant Manager * Engage when necessary in performance management of employees. * Meet weekly with direct reports and at least monthly with all staff. IMPACT TO THE UNIVERSITY Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals and works with ASUW on special Husky Union Building events. POSITION COMPLEXITIES Husky Den is a large, complex venue that generates $5 million in annual sales, with 30 team members, and one six self-operated food venues. This position is a key partner with student groups in providing programmatic support. The diverse customer needs require a variety of cuisines and convenience foods, requiring that the incumbent have a broad understanding of many cuisines and types of operations. WORKING CONDITIONS This position typically works a day shift, Monday through Friday that mirrors the Husky Den operation hours which includes some weekends. In addition, the position is expected to be present to work during special events at the Husky Den and elsewhere within HFS for Department and UW events. REPORTS TO Assistant Director for Retail Dining QUALIFICATIONS Bachelor's degree in hospitality, business administration or related field and three years of experience that demonstrates successful restaurant, contracted food services or college/university food service management, including: * Developing and executing business plans and budgets, including purchasing, production and staffing * Effectively addressing customer inquiries and service issues * Establishing and maintaining controls for unit safety and sanitation * Providing leadership and supervision to professional chefs, assistant managers and administrative support staff including hiring, training, performance management and professional development * Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems * Working as a member of a leadership team in setting operational goals and standards and leading organizational change * Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences * Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word, Excel and PowerPoint Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. DESIRED QUALIFICATIONS * Experience in college or university dininG. CONDITIONS OF EMPLOYMENT * A satisfactory outcome from the employment reference check processes and education verification. * Possession of a Washington State Food Handler's Card. * ServSafe certification within three months of hire and maintenance of certification thereafter. * Maintenance of a valid Washington State Driver's License. Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment..... click apply for full job details
Jun 19, 2021
Full time
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. GENERAL MANAGER - HUSKY DEN Thank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle. At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all. HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business. To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training. This position provides leadership, direction, training and customer service standards to the Husky Den with an annual revenue of approximately $5 million. RESPONSIBILITIES Strategic Planning * Create annual business plans and operating budgets that maximize customer service and return on investment. * Leverage financial, payroll and operating systems' data and reporting to inform future planning as well as compliane with current business plans. * Identify and track key performance indicators consistently to monitor compliance with business plans and budgets. Leadership * Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students. * Serve as a member of the unit's leadership team. * Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints. * Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. * Capitalize on subject matter expertise by working collaboratively wiith HFS colleagues * Maintain visibility and accessibility with staff members. * Work collaboratively with the Administrator for Express Markets. Operations and Unit Effectiveness * Develop and implement new concepts and products that align with customer needs and the current business plan and budget. * Manage ordering, production, service and inventory through the Food Service System (FSS). * Ensure that service staff have the menus and recipes needed each day for production and service. * Use the FSS reporting functions to monitor unit performance by reviewing key metrics. Make adjustments as needed to comply with business plan, consulting with the Assistant Director for Retail Dining for exceptions. * Comply with established timeline for submission of approved invoices to maximize discounts. * Determine the plating and promotion of menu items and ensure compliance with established standards and special promotions. * Take immediate action when there is non-compliance with FSS, from production to plating. * Meet with Pagliacci Corporate staff on a regular basis to discuss and resolve operatonal and customer service concerns. * Train and monitor performance in unit safety, cash handling, customer service and food safety. * Establish and maintain proper controls over resources, including cash, inventory and labor. Customer Service * Work with students and student groups in planning special events in the HUB and their use of the kitchen space. * Maintain visibility with customers and building management. * Consult with the HFS Communications and Marketing to solicit customer feedback and respond to complaints, questions and special requests. Fiscal Management * Comply with business plans established during the budget development process. * Use data that supports proposals to add, change or discontinue service areas or planned menus and programs. * Review FSS reports, financial statements, production records and staffing schedules, taking action as needed to maintain the business plan. * Maintain proper fiscal controls on inventory, points of sale and labor. * Complete staffing plans and budgets by the date specified each year. * Use the correct forms, terminology, documentation and for staffing submittals as well as requests for additional staff Supervision * Interview, select, hire and onboard staff. * Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs. * Supervise the work completed by direct reports, ensuring appropriate productivity and quality. * Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. * Provide guidance to direct reports on requirements and/or opportunities for learning and professional development. * Provide indirect supervision/oversight of 26 classified staff and 150 student staff. * Provide direct supervision to one professional staff Assistant Manager * Engage when necessary in performance management of employees. * Meet weekly with direct reports and at least monthly with all staff. IMPACT TO THE UNIVERSITY Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals and works with ASUW on special Husky Union Building events. POSITION COMPLEXITIES Husky Den is a large, complex venue that generates $5 million in annual sales, with 30 team members, and one six self-operated food venues. This position is a key partner with student groups in providing programmatic support. The diverse customer needs require a variety of cuisines and convenience foods, requiring that the incumbent have a broad understanding of many cuisines and types of operations. WORKING CONDITIONS This position typically works a day shift, Monday through Friday that mirrors the Husky Den operation hours which includes some weekends. In addition, the position is expected to be present to work during special events at the Husky Den and elsewhere within HFS for Department and UW events. REPORTS TO Assistant Director for Retail Dining QUALIFICATIONS Bachelor's degree in hospitality, business administration or related field and three years of experience that demonstrates successful restaurant, contracted food services or college/university food service management, including: * Developing and executing business plans and budgets, including purchasing, production and staffing * Effectively addressing customer inquiries and service issues * Establishing and maintaining controls for unit safety and sanitation * Providing leadership and supervision to professional chefs, assistant managers and administrative support staff including hiring, training, performance management and professional development * Controlling costs through the use of financial reports, inventory, purchasing and production records and online payroll, budgeting and financial systems * Working as a member of a leadership team in setting operational goals and standards and leading organizational change * Communicating effectively one-on-one, in groups and through presentations to live and virtual audiences * Using Microsoft Office products for communication through MS Teams and Outlook and preparing documents, reports and presentations using Word, Excel and PowerPoint Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. DESIRED QUALIFICATIONS * Experience in college or university dininG. CONDITIONS OF EMPLOYMENT * A satisfactory outcome from the employment reference check processes and education verification. * Possession of a Washington State Food Handler's Card. * ServSafe certification within three months of hire and maintenance of certification thereafter. * Maintenance of a valid Washington State Driver's License. Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment..... click apply for full job details
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. STARBUCKS MANAGER Thank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle. At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all. HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business. To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training. Starbucks has been a part of the university community for more than 35 years, since it opened the company's fourth store in the University District. In 2012, Starbucks and UW formalized their partnership to not only offer coffeehouse destinations on campus, but also to create opportunities to bring students, faculty and staff to connect students to jobs, protect the environment, support veterans and military spouses, and promote inclusion and community service. When you become a Starbucks partner on campus, you are joining UW Dining and Housing & Food Services as a state employee with the full complement of associated benefits. This position manages the Starbucks Licensed stores on the University of Washington Seattle Campus to ensure brand integrity and compliance. RESPONSIBILITIES Fiscal Management (35%): * Comply with Starbucks requirements for entering and reporting on business activities. * Uses fiscal management systems including the FSS, Questica, Great Plains, and Workday * Collaborate with Assistant Director in the development of unit's business plan and budgets. * Reports on probable causes for budget variances or discrepancies and makes adjustments. * Ensure that the Food Service System (FSS) functions are performed consistently and accurately, including purchasing, inventory, transfers and service menus. * Establish and maintain proper controls over resources, including cash and labor. * Maintains appropriate separation of controls on resources, including purchasing, receiving and counting inventory. * Develop and enforce policies and procedures for shrinkage control and loss prevention. * Ensure that the full functioning of the Food Service System (FSS) is utilized by the Assistant Managers and their work is performed consistently and accurately, including purchasing, inventory, transfers and service menus * Use the Food Service System (FSS) to execute, analyze and manage annual, monthly and daily operating conditions and functions. * Regularly analyze the management systems' reports and key performance indicators for revenue and expense, reporting on probable causes for budget variances or discrepancies and describing any corrective actions/adjustments taken. * Establish and maintain proper controls over resources, including cash, inventory and labor. * Ensure compliance with UW policies on separation of controls between purchasing, receiving and counting inventory. * Develops and enforces policies and procedures for shrinkage control and loss prevention. Operations and Customer Service (25%): * Ensure compliance with the Starbucks Operational Excellence Model for managing Licensed Store locations, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting. * Maintain visibility and accessibility with customers, building managers and staff members during peak service hours. * Analyze daily attendance and trends, adjusting staffing to meet daily production needs. * Ensure that Licensed Stores comply with UW, HFS and Starbucks policies and procedures. * Identify and utilize multiple venues for soliciting customer feedback and respond to complaints, questions and special requests. * Ensure that staff receive formal and in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service. * Ensure equipment and facilities are maintained. * Ensure compliance with UW Environmental Health and Safety and Starbucks health and safety standards, correcting unsafe conditions and interrupting unsafe work practices. * Ensure that inventory par levels are minimized and disposition of waste is accounted for. * Create and maintain security measures to prevent theft and vandalism. * Maintains feedback loops with staff and direct reports to solicit operational improvements. * Maintains currency with the Starbucks identity/culture and anticipates and recommends strategies for introducing, promoting and evaluating new product lines. * Prepare, approve and/or submit required reports, including payroll, production and service records. * Utilize the Online Accident Reporting System (OARS) for every work accident and injury; notify appropriate authorities and personnel. * Work with students and student groups in planning special events. Supervision (20%): * Interview, hiring and evaluate the performance of unit staff, including three Assistant Managers. * Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs. * Supervise the work completed by direct reports, ensuring appropriate productivity and quality. * Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. * Provide guidance to direct reports on requirements and/or opportunities for learning and professional development. * Reviews staff schedules and makes adjustments as needed to ensure proper staffing levels are maintained to meet customer service standards. * Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements. * Administers formal and informal training, including onboarding, food and beverage preparation, food handling, recipe compliance, customer service and use of systems and equipment. * Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timelines. * Ensures there is consistent Licensed Store in-service training on unit/equipment safety, cash handling, food safety, food preparation and/or customer service. * Uses Workday on a daily basis to review, analyze and approve individual employee time records and leave requests and to monitor and address unplanned overtime, absences and tardiness. * Consults appropriately with Assistant Director for Franchise Brands and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems. * Trains and monitors performance in unit safety, cash handling, customer service and food safety. * Contributes to the preparation of ongoing and timely performance appraisals for all employees and reviews them for consistency and relevancy to the job description. * Consults appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems. Leadership (20%): * Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students. * Serve as a member of the unit's leadership team. * Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints. * Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. * Deliver learnings and presentations to large and small groups that are relevant to the audience in terms of content and delivery. POSITION COMPLEXITIES Responsibility for four Licensed Stores that operate in a complex and dynamic environment. Compliance, interpretation, application and balancing of UW and HFS policies and procedures, Starbucks Licensed Store franchise provisions, and the Seattle Secure Schedule Ordinance. WORKING CONDITIONS Manages multiple service locations, including a mobile truck. Travelling to and from the locations is required year-around. Incumbent's schedule must be flexible to cover ensure management contact with the assigned units that operate early morning to evening and on weekends. Incumbent's presence is required to work during peak service periods to facilitate serving customers promptly. REPORTS TO Assistant Director of Franchise Brands ..... click apply for full job details
Jun 19, 2021
Full time
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. STARBUCKS MANAGER Thank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of Washington-Seattle. At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all. HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement-working together to enhance student life-teamwork and service to our students and customers are at the heart of our business. To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training. Starbucks has been a part of the university community for more than 35 years, since it opened the company's fourth store in the University District. In 2012, Starbucks and UW formalized their partnership to not only offer coffeehouse destinations on campus, but also to create opportunities to bring students, faculty and staff to connect students to jobs, protect the environment, support veterans and military spouses, and promote inclusion and community service. When you become a Starbucks partner on campus, you are joining UW Dining and Housing & Food Services as a state employee with the full complement of associated benefits. This position manages the Starbucks Licensed stores on the University of Washington Seattle Campus to ensure brand integrity and compliance. RESPONSIBILITIES Fiscal Management (35%): * Comply with Starbucks requirements for entering and reporting on business activities. * Uses fiscal management systems including the FSS, Questica, Great Plains, and Workday * Collaborate with Assistant Director in the development of unit's business plan and budgets. * Reports on probable causes for budget variances or discrepancies and makes adjustments. * Ensure that the Food Service System (FSS) functions are performed consistently and accurately, including purchasing, inventory, transfers and service menus. * Establish and maintain proper controls over resources, including cash and labor. * Maintains appropriate separation of controls on resources, including purchasing, receiving and counting inventory. * Develop and enforce policies and procedures for shrinkage control and loss prevention. * Ensure that the full functioning of the Food Service System (FSS) is utilized by the Assistant Managers and their work is performed consistently and accurately, including purchasing, inventory, transfers and service menus * Use the Food Service System (FSS) to execute, analyze and manage annual, monthly and daily operating conditions and functions. * Regularly analyze the management systems' reports and key performance indicators for revenue and expense, reporting on probable causes for budget variances or discrepancies and describing any corrective actions/adjustments taken. * Establish and maintain proper controls over resources, including cash, inventory and labor. * Ensure compliance with UW policies on separation of controls between purchasing, receiving and counting inventory. * Develops and enforces policies and procedures for shrinkage control and loss prevention. Operations and Customer Service (25%): * Ensure compliance with the Starbucks Operational Excellence Model for managing Licensed Store locations, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting. * Maintain visibility and accessibility with customers, building managers and staff members during peak service hours. * Analyze daily attendance and trends, adjusting staffing to meet daily production needs. * Ensure that Licensed Stores comply with UW, HFS and Starbucks policies and procedures. * Identify and utilize multiple venues for soliciting customer feedback and respond to complaints, questions and special requests. * Ensure that staff receive formal and in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service. * Ensure equipment and facilities are maintained. * Ensure compliance with UW Environmental Health and Safety and Starbucks health and safety standards, correcting unsafe conditions and interrupting unsafe work practices. * Ensure that inventory par levels are minimized and disposition of waste is accounted for. * Create and maintain security measures to prevent theft and vandalism. * Maintains feedback loops with staff and direct reports to solicit operational improvements. * Maintains currency with the Starbucks identity/culture and anticipates and recommends strategies for introducing, promoting and evaluating new product lines. * Prepare, approve and/or submit required reports, including payroll, production and service records. * Utilize the Online Accident Reporting System (OARS) for every work accident and injury; notify appropriate authorities and personnel. * Work with students and student groups in planning special events. Supervision (20%): * Interview, hiring and evaluate the performance of unit staff, including three Assistant Managers. * Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs. * Supervise the work completed by direct reports, ensuring appropriate productivity and quality. * Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success. * Provide guidance to direct reports on requirements and/or opportunities for learning and professional development. * Reviews staff schedules and makes adjustments as needed to ensure proper staffing levels are maintained to meet customer service standards. * Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements. * Administers formal and informal training, including onboarding, food and beverage preparation, food handling, recipe compliance, customer service and use of systems and equipment. * Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timelines. * Ensures there is consistent Licensed Store in-service training on unit/equipment safety, cash handling, food safety, food preparation and/or customer service. * Uses Workday on a daily basis to review, analyze and approve individual employee time records and leave requests and to monitor and address unplanned overtime, absences and tardiness. * Consults appropriately with Assistant Director for Franchise Brands and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems. * Trains and monitors performance in unit safety, cash handling, customer service and food safety. * Contributes to the preparation of ongoing and timely performance appraisals for all employees and reviews them for consistency and relevancy to the job description. * Consults appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems. Leadership (20%): * Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students. * Serve as a member of the unit's leadership team. * Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints. * Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees. * Deliver learnings and presentations to large and small groups that are relevant to the audience in terms of content and delivery. POSITION COMPLEXITIES Responsibility for four Licensed Stores that operate in a complex and dynamic environment. Compliance, interpretation, application and balancing of UW and HFS policies and procedures, Starbucks Licensed Store franchise provisions, and the Seattle Secure Schedule Ordinance. WORKING CONDITIONS Manages multiple service locations, including a mobile truck. Travelling to and from the locations is required year-around. Incumbent's schedule must be flexible to cover ensure management contact with the assigned units that operate early morning to evening and on weekends. Incumbent's presence is required to work during peak service periods to facilitate serving customers promptly. REPORTS TO Assistant Director of Franchise Brands ..... click apply for full job details
