BMI Hospitality Management
Seattle, Washington
Do you want to work for a great company with competitive benefits and salary? The Fairfield Inn SeaTac/Airport is looking to hire a friendly and professionalGuest Service Manager. If you think you'd be a great addition to our team, please apply!Job Summary:The Guest Service Manager will work within the vision and mission of Fairfield Inn hotel brand. This position coordinates the activities of hotel personnel as directed and provides support to the General Manager, while directly managing Front office department.Essential Job Functions:Schedule staff based on business demand and ensure all shifts are coveredAssigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating proceduresProvides training, including safety training, to staffSelects or assists in the selection of front office staff and completes all new hire paperworkReviews front office employee performance and conducts personnel actions such as disciplinary actions and terminationsMaintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documentsConducts or assists in conducting staff meetingsAdheres to all franchise and company procedures and regulations as well as standard operating proceduresAttends all operation meetings, Revenue calls, resume and BEO meeting in a timely manner and ensure information is shared with team membersAssists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to codeTakes on projects as assigned by GM and complete them by due dateReceives and resolves or assists in resolving guest complaints and employee issuesPerforms functions of the General Manager in their absenceCovers shifts in front office if needed to maintain smooth operationsCorresponds with group and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAnswers inquiries pertaining to hotel policies and servicesAssists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelinesJob requirements:Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as requiredExcellent customer service skillsMaintains professional appearance and demeanor at all timesAbility to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitmentsAbility to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performanceAbility to show flexibility in response to change and adapt to and accommodate new methods and proceduresKnowledge of Microsoft Office, Word, and ExcelAbility to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotelExceptional leadership and team building skills and ability to develop people Strong skills in employee and guest service trainingEducation and experience:Some college preferred and/or 2 to 3 years related experience managing front desk or housekeeping; or equivalent combination of education and experiencePhysical Demands and Working Conditions:The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch, or crawl, and reach with hands and arms within hotel vicinity. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.Benefits:Medicaland dental offered after a qualification periodSeaTac Sick PayVacation time accrued based on hours workedCompetitive performance bonusesFree Parking
Do you want to work for a great company with competitive benefits and salary? The Fairfield Inn SeaTac/Airport is looking to hire a friendly and professionalGuest Service Manager. If you think you'd be a great addition to our team, please apply!Job Summary:The Guest Service Manager will work within the vision and mission of Fairfield Inn hotel brand. This position coordinates the activities of hotel personnel as directed and provides support to the General Manager, while directly managing Front office department.Essential Job Functions:Schedule staff based on business demand and ensure all shifts are coveredAssigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating proceduresProvides training, including safety training, to staffSelects or assists in the selection of front office staff and completes all new hire paperworkReviews front office employee performance and conducts personnel actions such as disciplinary actions and terminationsMaintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documentsConducts or assists in conducting staff meetingsAdheres to all franchise and company procedures and regulations as well as standard operating proceduresAttends all operation meetings, Revenue calls, resume and BEO meeting in a timely manner and ensure information is shared with team membersAssists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to codeTakes on projects as assigned by GM and complete them by due dateReceives and resolves or assists in resolving guest complaints and employee issuesPerforms functions of the General Manager in their absenceCovers shifts in front office if needed to maintain smooth operationsCorresponds with group and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAnswers inquiries pertaining to hotel policies and servicesAssists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelinesJob requirements:Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as requiredExcellent customer service skillsMaintains professional appearance and demeanor at all timesAbility to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitmentsAbility to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performanceAbility to show flexibility in response to change and adapt to and accommodate new methods and proceduresKnowledge of Microsoft Office, Word, and ExcelAbility to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotelExceptional leadership and team building skills and ability to develop people Strong skills in employee and guest service trainingEducation and experience:Some college preferred and/or 2 to 3 years related experience managing front desk or housekeeping; or equivalent combination of education and experiencePhysical Demands and Working Conditions:The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch, or crawl, and reach with hands and arms within hotel vicinity. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.Benefits:Medicaland dental offered after a qualification periodSeaTac Sick PayVacation time accrued based on hours workedCompetitive performance bonusesFree Parking
