1859 hospitality jobs found

Please apply through this link .  Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We are on a mission to unlock a dynamic lifestyle anytime, anywhere. Operating in over 30 U.S. markets with more than 1,000 units across 150+ buildings, we provide a home away from home to travelers, a sustainable renting model to building owners and managers, and a positive and committed relationship with the communities we serve. Founded in 2017, Frontdesk is a hospitality company providing flexible stays for the modern traveler and can be found not only on our own website, but also on travel sites like Expedia, Airbnb, Booking.com, Marriott, VRBO, and more. With an average rating of 4.7 out of 5 stars, Frontdesk maximizes guest flexibility with zero compromises on reliability. Milwaukee, Wisconsin is our home base with our HQ located right on the river in the heart of downtown. No matter where our employees are based, our culture is defined by service, optimism, humility, and vision. Together, we have built a company where passion is key and our core values are at the heart of everything we do. Core Values: Clean the toilets. We don’t put ourselves above any task. We all contribute wherever needed. Do the right thing. We operate with integrity, never cutting moral corners. We are committed to quality outcome even if it takes extra energy or time. Be a good neighbor. It’s more than a partnership, it’s a deep respect for the communities that we serve. Wow our guests. We strive to exceed the expectations of every single guest, every time. Every guest and every stay matters to us. Own it. We have a culture of bravery and personal responsibility. When mistakes happen, we fail fast and learn steadily. Maximize Impact. We value resourceful and sustainable growth by working smarter to positively impact the bottom-line. Job Overview: Frontdesk Inc, has an immediate opening for a Hospitality Operations Manager in the city of Louisville. You will be helping manage the day-to-day operations for our guests and provide them 24-hour customer service. Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the Hospitality Operations Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person. In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests. Job Duties & Responsibilities Overseeing cleaning team and third-party vendor relationships. Managing inventory of operational supplies. Experience recruiting and onboarding new team members. Overseeing upkeep and maintenance for units. Guest communications and troubleshooting over the phone. Respond to guests’ emergencies and problems. Primary point of contact for property manager communications. Assisting with furnishing of new units. Various projects as assigned, including the expansion of other core business operations. In certain instances, the Hospitality Operations Manager, may be required by the city to serve as a local, 24/7 emergency contact for Frontdesk’s units. Qualifications & Experience 1+ years of prior experience in hospitality, customer service, or co-hosting airbnb listings (experience in hospitality or housekeeping is a plus!). Self-starter with ability to get things done by driving through the issues while producing results. Extreme attention to detail. Empathetic leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market. Adaptable and flexible mindset, after all, we are a startup so adapting to the needs of the business excites you! Ability and willingness to clean and lift or move up to 20lbs. Must have reliable vehicle as the role requires driving between job sites daily. What do we offer: Competitive Salary Health Dental Vision Life Disability Flexible spending Employee assistance Unlimited paid time off Community involvement + much more! Frontdesk is an Equal Opportunity Employer where everyone belongs, and all backgrounds are encouraged to apply. We are committed to maintaining a work environment that does not tolerate discrimination or harassment. Frontdesk will not discriminate against any protected status under federal, state, or local law.  

KEY RESPONSIBILITIES The Leasing Manager, Concessions and Amenities (the “Concessions Manager”) is a full-time employee of the Trust for Governors Island (the “Trust”). Building off the success of Governors Island’s existing community of food and amenity vendors, the Concessions Manager will lead the development and implementation of a year-round activation plan for concessions, amenities and recreational opportunities to enliven the Island during all four seasons. The Concessions Manager’s efforts will support the Trust’s goals to: (i) provide a wide range of accessible food, beverage and recreational amenities, at a range of price points, which reflect the Trust’s commitments to equity and sustainability as well as the Island’s diverse audience, (ii) continue to attract additional visitors and tenants, particularly with expanded winter-season offerings, and (iii) generate revenues as a major source of income to support the Island’s operations.  This position offers an opportunity to make a major impact on one of the City’s premier public open spaces and growing food and recreational destinations: The Concessions Manager will drive overall concession and public space activation strategy, lead outreach to source new potential vendors and concessionaires, lead negotiations with new and existing vendors on license terms, coordinate and manage successful vendor move-ins and load-outs from the Island, facilitate storage agreements, and track vendor performance. In addition, the Concessions Manager will serve as the primary point of contact and Trust’s lead for property management responsibilities with all concession and amenity licensees, including but not limited to managing concessionaire requests in the field, triaging issues related to facilities, waste management and power needs, and other tenant-landlord requests. The range of vendors and partners within the Concession Manager’s portfolio includes, but is not limited to, food and beverage vendors (e.g., food trucks, carts, Trust owned kiosks, and open-air and seasonal dining venues), recreational amenity operators (e.g., bicycling, pétanque, kayaking), seasonal and pop-up activations (e.g. holiday markets, special dinner series), and athletic field users (e.g. sports leagues). The Concessions Manager may also be requested to support Trust-produced seasonal events (e.g. egg hunts, ice skating, salsa nights, yoga classes) from time to time. Primary Responsibilities include: Development and implementation of an Island-wide, year-round food, beverage, amenity and public space activation strategy Leading the negotiation of license terms or other agreements with concessionaires and vendors Leading outreach to source new potential vendors and concessionaires while also managing relationships with existing seasonal vendors and the Island’s open space stakeholders, including managing requests for proposals, direct prospect outreach, and informational tours Acting as the primary Trust representative for concession and vendor property management issues during operational hours, including overseeing vendor set-up, coordinating with the Trust’s Facilities team to review utility needs and conduct site walkthroughs, and coordinating any conflicts between vendor operations and Island events, construction projects, etc. Owning and annually updating the “Vendor Handbook” to establish clear rules, expectations, and policies for all vendors and monitor vendors for compliance with their permits and the Island’s rules and regulations Tracking the financial performance and user metrics of all seasonal vendors and concessionaires and create easy-to-digest reports for Trust leadership Managing any coordination with relevant regulatory agencies that oversee concession businesses and their permits, such as the DOH, SLA, DOB, and FDNY QUALIFICATIONS Education: Bachelor’s Degree (real estate, business administration, finance, public policy, urban planning, park management or similar field encouraged) Experience: 3+ years’ professional experience in real estate development, leasing, property management, hospitality or related fields Skills and Abilities: A self-starter who is proactive, resourceful, flexible and has a passion for public space with demonstrated project management experience Previous exposure to real estate with leasing/tenant negotiation experience preferred; strong interest in new food venues in NYC a plus Strong quantitative and communication skills, and an ability to combine both to synthesize, summarize and present complex issues to leadership clearly Ability to manage multiple projects/deals simultaneously and work effectively across departments within the organization Decision making and judgement commensurate with a position that is frequently required to represent the organization with external parties Basic knowledge of utilities systems for food service (e.g., electrical, water and sanitary plumbing, grease traps) preferred Ability to work weekends and evenings when necessary is critical Must be equally comfortable working in the field and in the office and prepared to spend significant portions of time in both settings Driver’s license preferred Salary Range:   $65,000 to $75,000 per year Excellent benefits package including paid holidays, sick and vacation time, medical/dental/vision/life insurance and pension plan with company match. Location and Schedule: This position, located on Governors Island, often requires weekend, evening and holiday work, especially during the beginning and end of the high season (May-September) and other peak times. Where the employee needs to work weekends or evenings, comp time will be provided. TO APPLY Please send a cover letter and resume as a single PDF document to jobs@govisland.org with “ Concessions Manager” in the subject line. No phone calls please. All new hires must be vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with the Trust, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the Trust. The Trust for Governors Island does not discriminate on the basis of age, color, disability, genetic information, marital status, membership in an employee organization, military service, national origin, parental status, political affiliation, race, religion, sex (including gender identity), sexual orientation, sexual and other reproductive health decisions, or other non-merit  factor. ABOUT THE TRUST FOR GOVERNORS ISLAND The Trust for Governors Island (The Trust) is a nonprofit corporation created by the City of New York. It is responsible for the redevelopment and operation of 150 acres of Governors Island.  The Trust's mission is to realize the full potential of Governors Island, demonstrating a bold vision for public space.  For more information, visit www.govisland.org