CAMERON MITCHELL RESTAURANTSis seeking aSERVER ASSISTANTto join our team! Who are We?We are Great People Delivering Genuine Hospitality. What is Your Role?To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary:We believe in putting our Associates first! Our Associates come to work with a positive attitude, creative mindset, and a team mentality. It is the responsibility of a busser to make raving fans of the five major groups of people we do business with by communicating with managers, servers, and hosts and assisting them in their duties. This requires competence in service procedures, a willingness to help associates, and a commitment to guest satisfaction. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: Opportunities for career growth, 80% of all positions promoted from within Dining discounts at any of our 60+ restaurants Health benefits for eligible associates Inclusive, fun, and creative environment Flexible scheduling, paid time off, and closed 7 major holidays! Starting pay $7.98/hour + tips WHAT WE ARE LOOKING FOR: Genuine approach to hospitality Individuals who exemplify leadership, kindness, and positivity "Yes is the Answer!" Mentality Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts. Exemplifies hospitality standards. Answers guest's questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority. Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly. Knows emergency procedures in the restaurants. Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. All newly hired associates will be subject to E-Verify Employment Eligibility Verification. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.
Mar 13, 2024
Full time
CAMERON MITCHELL RESTAURANTSis seeking aSERVER ASSISTANTto join our team! Who are We?We are Great People Delivering Genuine Hospitality. What is Your Role?To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary:We believe in putting our Associates first! Our Associates come to work with a positive attitude, creative mindset, and a team mentality. It is the responsibility of a busser to make raving fans of the five major groups of people we do business with by communicating with managers, servers, and hosts and assisting them in their duties. This requires competence in service procedures, a willingness to help associates, and a commitment to guest satisfaction. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: Opportunities for career growth, 80% of all positions promoted from within Dining discounts at any of our 60+ restaurants Health benefits for eligible associates Inclusive, fun, and creative environment Flexible scheduling, paid time off, and closed 7 major holidays! Starting pay $7.98/hour + tips WHAT WE ARE LOOKING FOR: Genuine approach to hospitality Individuals who exemplify leadership, kindness, and positivity "Yes is the Answer!" Mentality Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts. Exemplifies hospitality standards. Answers guest's questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority. Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly. Knows emergency procedures in the restaurants. Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. All newly hired associates will be subject to E-Verify Employment Eligibility Verification. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.
Pay: $120000 per year - $120000 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Mar 23, 2024
Full time
Pay: $120000 per year - $120000 per year The Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 15, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 14, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Work and Perks You impact every guests' experience Talk about an important role. When guests come in and sit down, you make sure everything is always ready, welcoming and clean. You make sure their dining space is comfortable. So what does it take to work with us? We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest. What we offer: 40% dining privilege Fast-paced, fun environment Open-door communication Ability to advance your career Health benefits Requirements and Qualifications Arrives to work on time as scheduled in full uniform Provides the highest level of service by adhering to all Miller's Ale House service standards Works directly with other Team Members to ensure all the Guest's needs are fulfilled in a timely manner Assists host/hostess with greeting and seating Guests Assists servers in running food while ensuring proper food handling guidelines are being followed Acknowledges all Guests that come within five feet in a smiling, friendly manner Assists the servers in pre-bussing dishware as the Guests has finished eating Provides final removal of all plate and glassware after a Guest departs from the table Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail Collects bus tubs at Quality Assurance and server stations Empties trash cans in the restaurant Ensures proper food handling and sanitation of work areas Accomplishes end of shift side work; including ensuring work areas are stocked and ready for the next scheduled server to take over Interacts with Guests to create "Ale House Raving Fans" Communicates with fellow Team Members and Management to keep one another informed, wears a headset SAFETY & SANITATION Washes hands every 30 minutes throughout the shift Maintains clean and sanitized work areas Ensures cleanliness of restrooms upon departure Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard TEAMWORK, SKILLS AND EDUCATION Supports other Front of House functions as needed, insuring that everything within the 4 walls of the restaurant is every Team Member's responsibility Positively communicates with other Team Members and Management to keep one another informed Provides exceptional service throughout the entire shift Possesses communication skills and the ability to work alone as well as with a team Ability to multitask and work in a fast-paced environment Must be a minimum of 18 years of age unless otherwise dictated by state law Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked PHYSICAL DEMANDS The Busser is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: Remaining standing for extended periods of time Bending, squatting, and lifting, up to 30 lbs., for short distances Ability to work with varying noise levels Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.
Mar 13, 2024
Full time
Work and Perks You impact every guests' experience Talk about an important role. When guests come in and sit down, you make sure everything is always ready, welcoming and clean. You make sure their dining space is comfortable. So what does it take to work with us? We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest. What we offer: 40% dining privilege Fast-paced, fun environment Open-door communication Ability to advance your career Health benefits Requirements and Qualifications Arrives to work on time as scheduled in full uniform Provides the highest level of service by adhering to all Miller's Ale House service standards Works directly with other Team Members to ensure all the Guest's needs are fulfilled in a timely manner Assists host/hostess with greeting and seating Guests Assists servers in running food while ensuring proper food handling guidelines are being followed Acknowledges all Guests that come within five feet in a smiling, friendly manner Assists the servers in pre-bussing dishware as the Guests has finished eating Provides final removal of all plate and glassware after a Guest departs from the table Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail Collects bus tubs at Quality Assurance and server stations Empties trash cans in the restaurant Ensures proper food handling and sanitation of work areas Accomplishes end of shift side work; including ensuring work areas are stocked and ready for the next scheduled server to take over Interacts with Guests to create "Ale House Raving Fans" Communicates with fellow Team Members and Management to keep one another informed, wears a headset SAFETY & SANITATION Washes hands every 30 minutes throughout the shift Maintains clean and sanitized work areas Ensures cleanliness of restrooms upon departure Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard TEAMWORK, SKILLS AND EDUCATION Supports other Front of House functions as needed, insuring that everything within the 4 walls of the restaurant is every Team Member's responsibility Positively communicates with other Team Members and Management to keep one another informed Provides exceptional service throughout the entire shift Possesses communication skills and the ability to work alone as well as with a team Ability to multitask and work in a fast-paced environment Must be a minimum of 18 years of age unless otherwise dictated by state law Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked PHYSICAL DEMANDS The Busser is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: Remaining standing for extended periods of time Bending, squatting, and lifting, up to 30 lbs., for short distances Ability to work with varying noise levels Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Position: Support (Busser/Food Runner) Our Support team members are a key part of our team, and critical to providing genuine hospitality and maintaining the flow of the restaurant's operation. This role is for a talented and energetic individual, excited to grow in the service industry and committed to providing quality service in a fun and casual bar environment. Who is Bottleneck Management? Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we've been about genuine people and genuine hospitality. We've grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts. Core Values Understand the wants and needs of others Support others through words and actions Empower each team member to excel Enjoy each other, our guests, and our time at work We believe it's our people that make us strong, so we're committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it's in our home office or our restaurants, we put hospitality first, like excellent hosts at a party. We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts. Primary Responsibilities and Duties Essential Functions: Support servers and bartenders. Help run food from kitchen to tables and bar. Clean, re-stocking, and re-setting tables. Ensure bar and service area is organized, clean, and neat. Communicate effectively with guests, team members and management. Work under the guidance of our FOH managers. Ability to work both closing and opening shifts. Qualifications and Skills: Must be at least 18 years old. Minimum of 1-year experience in the hospitality industry Ability to multi-task and work collaboratively in a fast-paced environment. Good judgement skills and adaptive attitude. Our Ideal Candidate: Outstanding interpersonal and communication skills. Outgoing, energetic, polite, and patient. Satisfaction focused. Hours of Work: Ability to work a variable schedule, including weekends. Supervisory Responsibilities: N/A Reports To: General Manager Department: FOH Operations Work Environment/Physical Demand: Must be able to stand for full shift Must be able to lift at least 50 pounds Must have good hearing for accurate communication with guests Must be able to use hands and fingers to handle and feel objects, tools controls and type Must be able to work in areas of loud noises Required to frequently reach, bend, stoop, and carry Must be able to work in both warm and cool environments; indoors and outdoors Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish Extended periods of standing and walking to different parts of the restaurant at different levels Fast paced hands on position Dining facilities are both outside and inside Lighting is maintained at a low level The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. An equal opportunity employer. We are an E-Verify Employer in Florida.
Mar 12, 2024
Full time
Position: Support (Busser/Food Runner) Our Support team members are a key part of our team, and critical to providing genuine hospitality and maintaining the flow of the restaurant's operation. This role is for a talented and energetic individual, excited to grow in the service industry and committed to providing quality service in a fun and casual bar environment. Who is Bottleneck Management? Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we've been about genuine people and genuine hospitality. We've grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts. Core Values Understand the wants and needs of others Support others through words and actions Empower each team member to excel Enjoy each other, our guests, and our time at work We believe it's our people that make us strong, so we're committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it's in our home office or our restaurants, we put hospitality first, like excellent hosts at a party. We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts. Primary Responsibilities and Duties Essential Functions: Support servers and bartenders. Help run food from kitchen to tables and bar. Clean, re-stocking, and re-setting tables. Ensure bar and service area is organized, clean, and neat. Communicate effectively with guests, team members and management. Work under the guidance of our FOH managers. Ability to work both closing and opening shifts. Qualifications and Skills: Must be at least 18 years old. Minimum of 1-year experience in the hospitality industry Ability to multi-task and work collaboratively in a fast-paced environment. Good judgement skills and adaptive attitude. Our Ideal Candidate: Outstanding interpersonal and communication skills. Outgoing, energetic, polite, and patient. Satisfaction focused. Hours of Work: Ability to work a variable schedule, including weekends. Supervisory Responsibilities: N/A Reports To: General Manager Department: FOH Operations Work Environment/Physical Demand: Must be able to stand for full shift Must be able to lift at least 50 pounds Must have good hearing for accurate communication with guests Must be able to use hands and fingers to handle and feel objects, tools controls and type Must be able to work in areas of loud noises Required to frequently reach, bend, stoop, and carry Must be able to work in both warm and cool environments; indoors and outdoors Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish Extended periods of standing and walking to different parts of the restaurant at different levels Fast paced hands on position Dining facilities are both outside and inside Lighting is maintained at a low level The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. An equal opportunity employer. We are an E-Verify Employer in Florida.