Team Lead, TCC Delivery Services

  • Target
  • Stillwater, Minnesota
  • Mar 26, 2020
Full time Other (Driver)

Job Description

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy),REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations,Transportation Command Center, Delivery Services(TCC DS),which provides round-the-clock resolution of logistical issues,and Travel Services, which manages all travel and expense-related work for the enterprise.

As aTCCTeam Leadyou willprovideoperational leadership fortheservice center team, with responsibility for approximately 10-18 team members providing supportforthe movement ofmerchandiseenteringinto andmovingthroughout Target'ssupply chain,up to and including guest delivery.You have a passion for hiring, leading, and developing your team while driving business results in a fast paced environment.You will have accountability toexecute onoperational initiatives that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals.You have a track record ofidentifyingteam performance opportunities, defining and creating processimprovements, leading department initiatives, and driving team developmentand engagement.You have a high level of initiative, can organize your time, and are committed todeliveringstrong results. You have strongwritten and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.You seek out new and creative opportunities to improvetheoverall effectiveness and value of the department.Job duties may change at any time due to business needs.

Schedule: First shift schedule with start time ranging from 9am - 10am. Leaders also work 1 in every 6 weekends.

About you:

* Four-year college degree or equivalent experience

* Prior leadership experience in a service oriented, operational and/or contact center environment preferred

* Ability to flex schedule to meet the demands of the business to include evenings, weekends and holidays

* Demonstrated skills in Microsoft programs, including Word, Excel and Outlook, Visio and Project

* Prior experience with retail, carrier/courier logistics or other operational support desired

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1- for additional information.