Assistant Spa Manager

  • Hand and Stone Spa
  • Olney, Maryland
  • Mar 26, 2020
Full time General Managers and Management Executives

Job Description

Hand & Stone Massage and Facial Spa in Olney is looking for a dedicated individual to lead by example and manage the day-to-day operations of a client-focused front desk team. This position is focused on membership sales and retention; we believe by providing amazing services and providing a healthy environment for our employees, our clients will want to see us on a monthly basis and our membership base will continue to grow. We are seeking a driven individual to help lead the Team to make it happen!

POSITION SUMMARY: The Sales Manager must always lead by example and demonstrate consistent sales skills. A more extensive list of the responsibilities is as follows:
  • Meet membership sales goals
  • Communicate sales promotions and service options with clients
  • Schedule/Confirm appointments and balance the daily appointment book
  • Greet and check-in/out clients before/after their appointment
  • Learn about our products and services for effective, clear communication
  • Execute the daily operational tasks, day-to-day goals and priorities assigned by management
  • Uphold store cleanliness standards in the entire spa
  • Communicate the continually changing schedule and operational needs with coworkers
  • Communicate with both massage therapists and estheticians to maximize the appointment book
  • Computer data entry
  • Manage all scheduling for front desk staff, massage therapists, and estheticians
  • Oversee training of staff
  • Order retail and professional product as needed; manage a current inventory on all products
  • Create and aid in implementation of sales goals for staff.
  • Oversee implementation of corporate protocols.
  • Goal-oriented, with ambition to obtain top-management level
  • Sales experience with proven results; membership sales is a plus
  • Capability to work flexible hours, specifically occasional nights, weekends, and holidays. We are open seven (7) days a week.
  • We are closed on Thanksgiving, Christmas, and Easter. We close early on Christmas Eve, New Year's Eve, and New Year's Day.
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude; be able to remain calm in fast pace environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional with organizing and prioritizing; attention to detail and multi- tasking
  • Critical thinking skills, including customer conflict resolution
  • Must have at least 2 years of sales experience to be considered
  • Please include expected hourly rate
Position is hourly plus generous commission, and multiple bonuses throughout the year.