CORPORATE HOSPITALITY MANAGER

  • Restaurant Associates
  • New York, New York
  • Mar 25, 2020
Full time General Managers and Management Executives

Job Description

Position Title: MGR, HOSPITALITY SVCS

Reports To: VICE PRESIDENT OF HOSPITALITY

Become part of Restaurant Associates, a name that has been synonymous with exciting restaurant concepts and high quality foodservice for over half a century. RA is a New York City leader in the foodservice industry for some of the nation's premier museums, performing arts centers and corporate accounts. Restaurant Associates' commitment to upscale dining has led the way to develop successful culinary programs. If you share our belief in the value of delivering Superior Quality Food and Delivery Hospitality Excellence, we invite you to learn more about Restaurant Associates' dynamic select team of professionals. Come share your talents with one of the nations' fastest-growing, multi-million dollar organizations.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Click here to view the step-by-step instructions to refer a friend to this position.
Job Summary Job Summary:

In this NEW dynamic leadership role, reporting the Vice President of Hospitality, the Corporate Manager of Hospitality will be focused on driving initiatives that positively impact the customer and employee experience. The successful candidate will leverage their strong luxury brand operations expertise to promote the highest standards & enhance overall customer, client and employee experience; developing, communicating and executing on the RA's Hospitality strategy and initiatives that ensure the Company's Philosophy is fulfilled while safeguarding the delivery of the highest quality services standards.

Key Responsibilities:
  • Own the hospitality cultural planning, in close collaboration with the Corporate VP of Hospitality and Regional Champions , Brand Strategy VP, and on-site leadership team
  • Directs the deployment of the Hospitality strategy and initiatives
  • Develop strong working relationships and partnerships with internal departments to support operations, culinary, human resources and marketing/communications as well as client and vendors
  • Develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture; ensuring achievement of core objectives are progressing using measurable milestone
  • Initiates customer satisfaction surveys and focus groups to gauge RA's hospitality
  • Analyzes data and develops action plans based on facts to improve quality of service
  • Supports the operational and culinary teams with strategies to drive hospitality excellence
  • Identifies improvement opportunities by staying current on customer/industry trends
Qualifications
  • Superior customer service orientation
  • Must be able to write, speak and present clearly and persuasively; effectively present information to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
  • Demonstrated experience with the development of standard operating procedures
  • Experience with the development of staff training materials
  • Financial Acumen, ensuring efficient oversight to projects are delivered on time and in budgets with ROI
  • Leads with integrity and is a Role Model to MVV
  • Client Relationship Skills
  • Superior attention to detail
  • Strong drive, energy and problem solving ability
  • Ability to make effective decisions and manage several processes in a fast paced environment; successfully coordinate efforts across multiple teams
  • Excellent verbal and written communication skills
  • Proven leadership and supervisory skills; demonstrated ability to lead, inspire and motivate team
  • Ability to develop systems and reports for tracking projects and metric alignment

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 350633

Restaurant Associates

DANA BONANO

SALARIED EXEMPT