Catering Sales Manager

  • Hillcrest Country Club Los Angeles
  • Los Angeles, California
  • Mar 20, 2020
Full time General Managers and Management Executives Banquet Staff Sales and Marketing

Job Description

The Catering Sales Manager will be a senior party planner and a critical member of the Club's greater Food and Beverage team. He or she will have at least four years of previous party planning experience and will be assigned by the Catering Director to plan and detail certain events for our members and serve as a liaison with the Food and Beverage team for information before and after an event. The Catering Sales Manager will create Banquet Event Orders (BEO) and contracts, handle general calls, emails and fax inquiries, and follow-up with members regarding final guarantees, room setup and all other catering details. This position will be a leader in the department, assisting with training other Catering team members. The Catering Sales Manager will also take on leadership with club events, including but not limited to the Young Members Committee.

  • Assist members to plan and prepare their private events, determining objectives and requirements, and working with Members to meet their budget, including menus, room set up, linen, entertainment, lighting, decorations, flowers, centerpieces, etc.; accurately track details including contracts, terms and conditions, lists, and notes
  • Maintain up-to-date knowledge of Catering Department policies, standard operating procedures and service standards, and provide accurate information to members about services; assist in improving current policies/procedures and developing future policies/procedures
  • Provide detailed training to on-board new team members in the Catering Department
  • Work with kitchen staff to prepare menus for presentation to members; type and print menus as needed
  • Take set-up photographs of how the Hillcrest rooms look under different party configurations to build photo files for marketing purposes
  • Evaluate, select and coordinate with providers of catering support services such as flowers, entertainment, decorations, etc.; obtain timely signed contracts and certificates of insurance from vendors, informing them about Club policies and procedures
  • Coordinate and confer with the Food and Beverage team to ensure event details match the specifications listed on the BEO, and with the Chef on the chosen menu, making sure all preparations are arranged and completed; inspect event areas to ensure that they conform to member requirements
  • Contribute to the research, planning and execution for all club-hosted events, taking the lead on at least 1-2 club events annually
  • Lead the Young Members Committee; coordinate scheduling, meetings and communication, planning, design and execution of all events
  • Coordinate with and fill in for Catering Director as needed, helping to coordinate the booking of function rooms; accurately inputting and tracking all event information into the various departmental systems (including Jonas POS system); ensuring an accurate filing system is maintained; scheduling and coordinating meetings; ensuring guest lists are received and disseminated in a timely manner to the appropriate parties, etc.
  • Be alert to Member and staff complaints, bringing them to the attention of the Catering Director and/or Clubhouse Manager, ensuring they are documented appropriately through incident reports and email
  • Help to monitor all communication coming into the Catering Department whether by phone, fax or email or mail; take accurate messages, ensuring all messages are delivered to the appropriate recipient in a timely manner; follow a 24-hour response policy for all Members and guests

Position Qualifications:

  1. High school graduate level education required; Bachelor's degree preferred
  2. A minimum of 4 years of previous experience; experience in a similar luxury environment preferred
  3. Enthusiasm and a passion for the hospitality and service industry, with a 5-star attitude, a service-first mindset and warm-friendly personality
  4. An organized and detail-oriented professional, able to effectively organize paper and electronic files as well as storage for physical objects
  5. Excellent verbal and written communication skills, including clear and professional writing and editing; able to listen, speak clearly and persuasively and seek clarification in both comfortable and stressful situations
  6. Strong computer skills with intermediate to advanced knowledge of all Microsoft Office applications, plus the ability to learn new software systems as required
  7. Able to react well under pressure, work with tight deadlines; comfortable with frequent interruptions
  8. A customer service expert, able to treat members, co-workers and vendors with respect and consideration regardless of the situation, their status or position
  9. Exceptional grooming habits including a clean and complete uniform as designated by management
  10. Punctual and reliable, available to work weekends, evenings and holidays as needed
  11. Bi-lingual English and Spanish and CPR certified a plus