Hotel Front Desk Agent - Part-Time

  • Spokane Club
  • Spokane, WA, USA
  • Mar 04, 2020
Part time Front Desk and Night Auditors

Job Description

Our Front Desk Agents provides excellent customer service to all members and guests, representing the Club with professionalism. Registers hotel guests, renders bills, receives cash and credits payments, handles phone calls, and processes incoming and outgoing mail.

This is a high visibility position that interacts daily with members, guests, employees, vendors, and various representatives from the community. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

What You'll Get To Do:

  • Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests
  • Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate
  • Uses club software to create and manage hotel reservations
  • Complies with special requests whenever possible
  • Stays informed about Club-related information and communicates it professionally and enthusiastically.
  • Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures
  • Understands and monitors room status information, including room locations, type of rooms available, and room rates
  • Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc.
  • Manages room keys and follows security control procedures
  • Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.
  • Processes member/guest check-ins and check-outs
  • Posts and files charges to members' accounts
  • Processes mail, packages, and messages
  • Coordinates guestroom maintenance work with engineering
  • Reports unusual occurrences or requests to the Hotel Operations Manager
  • Knows and follows all safety, security, accident prevention, and emergency policies and procedures
  • Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas
  • Acts as bell person/concierge when necessary
  • Other duties as assigned

About Us

The Spokane Club is the premier recreation and business club in the Inland Northwest. It was founded in 1890 and has over 2,400 active memberships representing about 6,500 individual members. The Spokane Club's Clubhouse is a 1910 historic landmark designed by the noted architect Kirtland Cutter, and its adjacent athletic facility includes racquet ball courts, pool, basketball courts, and a fitness facility. The Valley Clubs large athletic facility includes fitness, pool, and tennis leagues and tournaments. The club offers combined comprehensive amenities, including 44 hotel rooms, eight banquet rooms seating up to 225, 120-seat bistro style restaurant and bar, two deli/espresso bar cafes, child care and youth facilities, nine locker rooms with sauna and steam rooms, six indoor and four outdoor tennis courts, and five group exercise rooms.

Why Us

We are a fun group of people that believe in working hard so we can play hard. We hire for your smile and will provide training for the skill. Spokane Club team members enjoy free access to our athletic facilities, free employee meal program, and discounts for themselves and family for our programs.



  • High School Diploma or equivalent; minimum age 18
  • Ability to stand for a full 8 hour shift
  • Excellent customer service skills
  • Professional appearance and manner
  • Ability to work with a variety of software programs and basic typing skills
  • Ability to communicate effectively in English, both oral and written form
  • Previous Front Desk experience in a hotel preferred
  • Valid drivers license

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