Hiring immediately for full-time or part-time Host or Hostesses. Benefits We Offer: Vacation pay Benefit plan options Competitive pay Flexible schedule Paid on the job training Opportunity to work with a growing brand with advancement opportunities and ongoing development - we promote from within Food provided - free meal / food per shift Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions Exclusive employee discounts Closed on Thanksgiving and Christmas at most locations Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship For qualifying team members Job Summary: The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have. Job Responsibilities: Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders) Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food Set and clear a table neatly and efficiently according to P.F. Chang's specifications Learn curbside process and takeout expectations Conducts side-work as required for each shift Job Requirements: Previous experience is not required - we will train you! Excellent customer service skills and etiquette Ability to execute proper sanitation practices and safety procedures. Must be able to communicate effectively with co-workers and guests Flexibility to work a variety of shifts Ability to multi-task in a fast-paced, team-work environment Why work for us? Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang's is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang's - 29 years strong and still growing, sharing, and celebrating each day! How We Protect Our Team Members: The Company reviews CDC guidelines and complies with Federal, State, and local rules to keep our P. F. Chang's team members and guests safe. Apply Now Search for jobs by keyword or location. Gather your work history, and if applicable prepare your resume for submission. Click "Apply Now" to submit your application. P.F. Chang's Pay Range (based on experience): $16.00 - $19.00 / hour
Mar 19, 2024
Full time
Hiring immediately for full-time or part-time Host or Hostesses. Benefits We Offer: Vacation pay Benefit plan options Competitive pay Flexible schedule Paid on the job training Opportunity to work with a growing brand with advancement opportunities and ongoing development - we promote from within Food provided - free meal / food per shift Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions Exclusive employee discounts Closed on Thanksgiving and Christmas at most locations Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship For qualifying team members Job Summary: The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have. Job Responsibilities: Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders) Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food Set and clear a table neatly and efficiently according to P.F. Chang's specifications Learn curbside process and takeout expectations Conducts side-work as required for each shift Job Requirements: Previous experience is not required - we will train you! Excellent customer service skills and etiquette Ability to execute proper sanitation practices and safety procedures. Must be able to communicate effectively with co-workers and guests Flexibility to work a variety of shifts Ability to multi-task in a fast-paced, team-work environment Why work for us? Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang's is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang's - 29 years strong and still growing, sharing, and celebrating each day! How We Protect Our Team Members: The Company reviews CDC guidelines and complies with Federal, State, and local rules to keep our P. F. Chang's team members and guests safe. Apply Now Search for jobs by keyword or location. Gather your work history, and if applicable prepare your resume for submission. Click "Apply Now" to submit your application. P.F. Chang's Pay Range (based on experience): $16.00 - $19.00 / hour
Metz Culinary Management
Blue Mountain Lake, New York
POSITION TITLE: Guest Services and Housekeeping Supervisor LOCATION: Minnowbrook Conference Center, Indian Lake NY SALARY: $21/hr Guest Services/Housekeeping Supervisor Qualifications: Hospitality industry, food service, restaurant host/hostess, hotel/lodging front desk, housekeeping Brings a SMILE and strong work ethic to the TEAM Job Relations: Multi-faceted position with the focus always on the guest Front desk guest services Housekeeping Food service duties Hospitality-driven Able to work and thrive in a team environment Inter-relationship - Must work closely with all team members and leadership team Duties & Responsibilities Greet, register and service guests in a friendly and courteous manner according to Metz Culinary Management standards Maintaining the highest level of service in accordance with the values of Metz Culinary Management standards and regulatory compliance Maintains contact with customers so as to be aware of customer acceptance of the food program and lodging accommodations. Develops working rapport with all team members. Collaborates with General Manager to address customer complaints, suggestions or requests immediately. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards Inspect rooms and common areas to ensure cleanliness meets or exceeds established standard Schedule, assign, follow up on daily cleaning tasks Oversee inventory of cleaning supplies and linens to ensure adequate stock Train new and existing housekeeping staff on best practices Assign and complete deep cleaning tasks during off peak times Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching Keeps personal work areas clean, neat and efficiently arranged at all times. Performs any other tasks as requested by the General Manager. Physical Demands: Lift and carry up to 50 lbs Bending and stooping to clean low areas, move objects to clean under/behind Standing for long periods of time Repetitive motion - including but not limited to folding, sweeping, scrubbing, mopping Metz Culinary Management is growing and we have openings for a Rock Star Food Service Supervisor who shares our passion for Food and Service in a busy setting. We are seeking a polished and professional identity and winning attitude from an Experienced Food Service Supervisor with a background in Café Management, Retail Sales, Kitchen Operations, and Guest Services. Requirements: Experience in commercial/institution dining such as school or healthcare facility SERV Safe Certification Employee Management experience including Scheduling, Disciplinary Measures and Employee Recognition Programs Record Keeping and Budget Management Create and Submit Reports Responsibilities: Develop and maintain working rapport with residents, patients and community Ensure complaints, suggestions and public relations are priority functions Support GM in communications with Client Contracts and all Departments Maintain Safe and Sanitary working environment Train Staff and ensure continuing training for all employees Perform any other tasks as requested by GM Metz Culinary Management is a FAMILY-DRIVEN company that collaborates with its partners to deliver RESTAURANT-INSPIRED hospitality to each and every guest.
Mar 13, 2024
Full time
POSITION TITLE: Guest Services and Housekeeping Supervisor LOCATION: Minnowbrook Conference Center, Indian Lake NY SALARY: $21/hr Guest Services/Housekeeping Supervisor Qualifications: Hospitality industry, food service, restaurant host/hostess, hotel/lodging front desk, housekeeping Brings a SMILE and strong work ethic to the TEAM Job Relations: Multi-faceted position with the focus always on the guest Front desk guest services Housekeeping Food service duties Hospitality-driven Able to work and thrive in a team environment Inter-relationship - Must work closely with all team members and leadership team Duties & Responsibilities Greet, register and service guests in a friendly and courteous manner according to Metz Culinary Management standards Maintaining the highest level of service in accordance with the values of Metz Culinary Management standards and regulatory compliance Maintains contact with customers so as to be aware of customer acceptance of the food program and lodging accommodations. Develops working rapport with all team members. Collaborates with General Manager to address customer complaints, suggestions or requests immediately. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards Inspect rooms and common areas to ensure cleanliness meets or exceeds established standard Schedule, assign, follow up on daily cleaning tasks Oversee inventory of cleaning supplies and linens to ensure adequate stock Train new and existing housekeeping staff on best practices Assign and complete deep cleaning tasks during off peak times Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching Keeps personal work areas clean, neat and efficiently arranged at all times. Performs any other tasks as requested by the General Manager. Physical Demands: Lift and carry up to 50 lbs Bending and stooping to clean low areas, move objects to clean under/behind Standing for long periods of time Repetitive motion - including but not limited to folding, sweeping, scrubbing, mopping Metz Culinary Management is growing and we have openings for a Rock Star Food Service Supervisor who shares our passion for Food and Service in a busy setting. We are seeking a polished and professional identity and winning attitude from an Experienced Food Service Supervisor with a background in Café Management, Retail Sales, Kitchen Operations, and Guest Services. Requirements: Experience in commercial/institution dining such as school or healthcare facility SERV Safe Certification Employee Management experience including Scheduling, Disciplinary Measures and Employee Recognition Programs Record Keeping and Budget Management Create and Submit Reports Responsibilities: Develop and maintain working rapport with residents, patients and community Ensure complaints, suggestions and public relations are priority functions Support GM in communications with Client Contracts and all Departments Maintain Safe and Sanitary working environment Train Staff and ensure continuing training for all employees Perform any other tasks as requested by GM Metz Culinary Management is a FAMILY-DRIVEN company that collaborates with its partners to deliver RESTAURANT-INSPIRED hospitality to each and every guest.
JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
Mar 08, 2024
Full time
JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.