Senior Food Service Worker - Retail Food Services (MED CTR FOOD SVC WO

  • UCSF Medical Center
  • San Francisco, CA, USA
  • Feb 12, 2020
Full time Banquet Staff Sales and Marketing

Job Description

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Department DescriptionThe Department of Nutrition & Food Services has two major divisions: nutrition services and food services.The Department provides professional nutrition services and food to patients in the hospitals and clinics at Parnassus and Mount Zion sites. It is also operates a retail cafeteria at Parnassus and provides a full range of catering services to the Medical Center, Mount Zion, Mission Bay, campus, and the surrounding community.Job SummaryThis person works as a team to provide patient food service that is safe, accurate, timely and responsive to the patient's needs.Food service includes stocking and serving portion controlled hot and cold food, replenishing stations, restocking work stations, assembly, delivery and collection of patient trays. The person maintains cleanliness and sanitation of the work stations and equipment.This position is responsible for providing excellent patient and nursing interactions and is looked upon as the ambassador for the department of Nutrition and Food Services.Required Qualifications* Two years customer facing experience within the food service, hospitality or retail industries* High School diploma or equivalent experience* Read, write and be understood in English* The flexibility to orient and work at all UCSF Health locationsPreferred Qualifications* Two years of college or equivalentLicensure/Certification* N/ALiving Pride StandardsService Excellence* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.Work Environment* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.* Picks up and disposes of any litter found throughout entire facility.* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.* Protects the physical environment and equipment from damage and theft.The flexibility to orient and work at all UCSF Medical Center locations is required.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.