Catering Sales Manager

  • Westgate Resorts
  • Orlando, FL, USA
  • Feb 09, 2020
Full time General Managers and Management Executives Banquet Staff Sales and Marketing

Job Description

Job Title: Catering Manager

Department: Food and Beverage

Reports to: Special Events Director

Summary of Job Description

- Represent the food and beverage department as the event coordinator/sales person for all catering and banquet events

- Point of contact with all group planners providing menus, pricing, contracts and details for all events at the resort.

- Ability to close leads for all groups.

- Sell the resort property as a total destination including Restaurant for receptions, breakfast, lunch, dinner and all catering spaces at the resort including pool decks, enclosed spaces.

- Negotiate contract for food and beverage events including menu, beverages, room set up, audio visual needs, refreshment breaks, room rentals, linens, and anything associated with the banquet or catering events.

- Sell bus and tour groups the restaurant other property spaces for meals, box lunches and associated products.

- A portion of the position is also assigned to the Food and Beverage management team and in slower periods will be covering management shifts at the restaurant.

- Coordinator with resort accounting to ensure that all deposits and final payments are made as per contract.

- Be the on-site coordinator the day of the event ensuring that our contractual obligations are met.

- Provide group planners with menus and room capacity information for catering spaces.


Banquet staff personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.


Ability to read, analyze and interpret common scientific and technical journals, financial reports, legal documents, general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety if instructions furnished in written, oral, diagram or schedule form.


Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The employee is occasionally required to sit, climb or balance, stoop, kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.