Alohilani Resort Waikiki Beach
Honolulu, Hawaii
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Guest Experience Coordinator is responsible for monitoring and assisting in the quality of overall guest experience from pre-arrival, in-house and post-stay. He/she maintains guest satisfaction by tracking and responding to customer comments on social media and internal guest satisfaction index. He/she is responsible to create and execute guest activities to include cultural & kids programs, and activate lobby and pool areas. This position is also responsible for the execution of VIP service deliverables and acts as main contact throughout VIP's stays. The Guest Experience Coordinator will also serve as a lobby ambassador and assist with guest communication of hotel services via letter, text, email, and face to face communication. Performs administration duties as needed. Responsibilities: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. Monitor trends associated with service levels/guest complaints Serve as a lobby ambassador to greet guests and assist them with their needs. Review and organize guest mail. Assist with mailing out guest packages post departure Assist with Front Office Operations. To include PBX and Front Desk and other operational needs. Work/communicate with managers or departments regarding guest issues or other areas of concern. Coordination of all resort activities to include cultural programming, entertainment, kids' activities, pool deck programming Create and manage the Resort's Calendar of activities Liaison between resort and 3rd party operators (ie Kamaaina Kids, Waikiki Beach Services, Island Club & Spa) for programming and outdoor classes. Coordinate special events and other evening activities Organizing managers' receptions Create exhibits and/or crafts that celebrate the Oceanarium and the cultural and unique aspects of the 'Alohilani. Help maintain a tracking sheet to monitor events, vendor utilization, income, and expenses for each activity. Assist with ensuring all invoices are paid in a timely manner; document all payments. Assist with training for any activity department team members and volunteers. Assist with producing a calendar of events for the next calendar season, while ensuring to stay within budget expectations. Develop innovative programming and communication to active the hotel public areas Act as liaison for all VIP guests special requests, and execute on all service deliverables. Must carry a company phone while on property Help with and organize fundraising and community activities to support the department. Maintain accurate office and activity supply inventories. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to Social media and online service channels and enhance reputations and representation. Where needed give recommendations for improvement and enhancement. Perform other duties as requested by management. Qualifications: At least 2 years' experience in a hotel or a related industry Previous guest service experience required. Computer knowledge/skills required. Excellent verbal and communication skills required College Degree helpful. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Salary Range ($23.00/hr)
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Guest Experience Coordinator is responsible for monitoring and assisting in the quality of overall guest experience from pre-arrival, in-house and post-stay. He/she maintains guest satisfaction by tracking and responding to customer comments on social media and internal guest satisfaction index. He/she is responsible to create and execute guest activities to include cultural & kids programs, and activate lobby and pool areas. This position is also responsible for the execution of VIP service deliverables and acts as main contact throughout VIP's stays. The Guest Experience Coordinator will also serve as a lobby ambassador and assist with guest communication of hotel services via letter, text, email, and face to face communication. Performs administration duties as needed. Responsibilities: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. Monitor trends associated with service levels/guest complaints Serve as a lobby ambassador to greet guests and assist them with their needs. Review and organize guest mail. Assist with mailing out guest packages post departure Assist with Front Office Operations. To include PBX and Front Desk and other operational needs. Work/communicate with managers or departments regarding guest issues or other areas of concern. Coordination of all resort activities to include cultural programming, entertainment, kids' activities, pool deck programming Create and manage the Resort's Calendar of activities Liaison between resort and 3rd party operators (ie Kamaaina Kids, Waikiki Beach Services, Island Club & Spa) for programming and outdoor classes. Coordinate special events and other evening activities Organizing managers' receptions Create exhibits and/or crafts that celebrate the Oceanarium and the cultural and unique aspects of the 'Alohilani. Help maintain a tracking sheet to monitor events, vendor utilization, income, and expenses for each activity. Assist with ensuring all invoices are paid in a timely manner; document all payments. Assist with training for any activity department team members and volunteers. Assist with producing a calendar of events for the next calendar season, while ensuring to stay within budget expectations. Develop innovative programming and communication to active the hotel public areas Act as liaison for all VIP guests special requests, and execute on all service deliverables. Must carry a company phone while on property Help with and organize fundraising and community activities to support the department. Maintain accurate office and activity supply inventories. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to Social media and online service channels and enhance reputations and representation. Where needed give recommendations for improvement and enhancement. Perform other duties as requested by management. Qualifications: At least 2 years' experience in a hotel or a related industry Previous guest service experience required. Computer knowledge/skills required. Excellent verbal and communication skills required College Degree helpful. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Salary Range ($23.00/hr)
Renaissance Las Vegas Hotel
Las Vegas, Nevada
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview: The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities: Answer incoming calls professionally and courteously. Assist callers with needs and requests without transferring whenever possible. Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Run and complete credit limit report daily. Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Communicate room's challenges/inventory concerns to front office team on a daily basis. Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. Be aware of closed out and restricted dates. Manage discrepancies and queues quickly and efficiently. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Have a complete understanding of House and guest room availability at all times. Manage all Out of Order and Out of Service rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. Manage all Mobile Check In in timely and efficient manner. Manage Airline assignments and applicable pre reg/pre key. Maintain a clean work area. Assist management team with rooms related projects. Qualifications: Experience in a hotel or a related field required. Experience with Opera required. Customer Services experience required. Computer experience required. High School diploma or equivalent required. College course work in related field helpful. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to occasionally stand during long periods of time. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview: The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums. Responsibilities: Answer incoming calls professionally and courteously. Assist callers with needs and requests without transferring whenever possible. Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Run and complete credit limit report daily. Review Guest Arrivals and Trace File daily, following through on guest requests and preferences. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Communicate room's challenges/inventory concerns to front office team on a daily basis. Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals. Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary. Be aware of closed out and restricted dates. Manage discrepancies and queues quickly and efficiently. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Have a complete understanding of House and guest room availability at all times. Manage all Out of Order and Out of Service rooms. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards. Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue. Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums. Manage all Mobile Check In in timely and efficient manner. Manage Airline assignments and applicable pre reg/pre key. Maintain a clean work area. Assist management team with rooms related projects. Qualifications: Experience in a hotel or a related field required. Experience with Opera required. Customer Services experience required. Computer experience required. High School diploma or equivalent required. College course work in related field helpful. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to occasionally stand during long periods of time. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.