Caesars Entertainment Corporation
Las Vegas, Nevada
JOB SUMMARY: The Lead Fountain Worker contributes to store success by ensuring service experience standards are met and surpassed at all times during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handle cash register transactions, maximizing financial contributions and directing team member development. ESSENTIAL JOB FUNCTIONS: Quality Store Operations Trains new Fountain Workers on Starbucks & Caesars service & processes. Follows and directs other to follow store policies and procedures for operational flow at each station. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations. Follows health, safety and sanitation guidelines for all products. Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters. Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products. Provides quality beverages, whole bean, and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. Places orders and performs special projects to assist with shift operations. Financial Contribution Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Accurately handle cash register transactions and maintain a balanced drawer. Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty. Team Member Development Acts as a role model while providing guidance and training to team members on all the performance expectations Ensures team members adhere to the meal and break policies. Demonstrate and ensures all Starbucks standards are followed. Communicates store and associate concerns to the Store General Manager in an effective manner. Successfully completes and implements Advanced Store Training. Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors. QUALIFICATIONS: Must have 6 months previous barista experience, Starbucks experience preferred. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Previous experience as a barista trainer or training baristas. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner & be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY: The Lead Fountain Worker contributes to store success by ensuring service experience standards are met and surpassed at all times during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handle cash register transactions, maximizing financial contributions and directing team member development. ESSENTIAL JOB FUNCTIONS: Quality Store Operations Trains new Fountain Workers on Starbucks & Caesars service & processes. Follows and directs other to follow store policies and procedures for operational flow at each station. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations. Follows health, safety and sanitation guidelines for all products. Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters. Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products. Provides quality beverages, whole bean, and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. Places orders and performs special projects to assist with shift operations. Financial Contribution Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Accurately handle cash register transactions and maintain a balanced drawer. Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty. Team Member Development Acts as a role model while providing guidance and training to team members on all the performance expectations Ensures team members adhere to the meal and break policies. Demonstrate and ensures all Starbucks standards are followed. Communicates store and associate concerns to the Store General Manager in an effective manner. Successfully completes and implements Advanced Store Training. Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors. QUALIFICATIONS: Must have 6 months previous barista experience, Starbucks experience preferred. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. Previous experience as a barista trainer or training baristas. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner & be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Wynn Resorts
Las Vegas, Nevada
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.