Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct daily WBR meeting. Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain, develop and monitor the effectiveness of the Lobby Ambassador program Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel's budget process as required. Oversee and assist in the Highgate Hotel's monthly forecast process as required Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field Or a 4-year college degree and at least 4 to 5 years of related experience Or a 2-year college degree and at least 5 to 6 years of related experience.
Apr 23, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities: In conjunction with the Director of Sales, conduct daily WBR meeting. Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain, develop and monitor the effectiveness of the Lobby Ambassador program Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel's budget process as required. Oversee and assist in the Highgate Hotel's monthly forecast process as required Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field Or a 4-year college degree and at least 4 to 5 years of related experience Or a 2-year college degree and at least 5 to 6 years of related experience.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Apr 19, 2024
Full time
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Apr 19, 2024
Full time
"Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enhance Guests' takeout experience by offering personalized service and food and drink suggestions. Responsibilities include, but are not limited to taking accurate orders, assembling prepared food and drink orders, walking orders to Guests inside and outside the restaurant for curbside pickup and managing transactions. What You Need to Succeed: Skills to Make the Grade: Explain menu items and offers suggestions to guests Correctly takes and enters orders Ability to work under pressure Assembles and walks orders to guest for pickup inside and outside for curbside pickup in a timely manner Perform the physical demands: Lift and carry up to 30 pounds Stand for several hours Can bend, reach, and stoop Walks constantly inside and outside the restaurant BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to join the Red Lobster Family! Great Seafood You can be proud of the food you serve. The tremendous variety of seafood makes us the perfect destination for seafood lovers. We are a global pioneer and an industry leader in Seafood Sustainability. Red Lobster has a long-standing commitment to sustainable fishing and farming. We are a founder and current member of the Global Aquaculture Alliance and a current member of National Fisheries Institute. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards. Great People Our restaurants have a rich history of hosting birthdays, anniversaries, receptions, reunions, and other important memorable occasions. You are part of an amazing family. Our restaurants are a place where you can both make friends and find a mentor. It's important that our family of team members flourish, learn and grow. Our RL Cares program, for instance, is designed to help team members with unplanned expenses in times of great need. You give back to the community. Our RL Shares program donates millions of pounds of food to Food Banks and Food Shelters across the country - making a significant difference for the homeless and hungry in the communities where we operate. Great Results A restaurant that is loved. Our ratings are among the highest in casual dining for restaurant followers and consumer engagement. Descripción general del trabajo Te enorgulleces de ofrecer excelentes comidas y divertirte al mismo tiempo? Los especialistas de To Go mejorarán la experiencia para llevar de los Huéspedes al ofrecer un servicio personalizado y sugerencias de comida y bebida. Las responsabilidades incluyen, pero no se limitan a tomar pedidos precisos, ensamblar pedidos de alimentos y bebidas preparados, pedidos a pie a los Huéspedes dentro y fuera del restaurante para la recogida en la acera y la gestión de transacciones. Lo que necesita para tener éxito: Habilidades para hacer el grado: Explicar los elementos del menú y ofrece sugerencias a los huéspedes Toma y introduce correctamente los pedidos Capacidad para trabajar bajo presión Ensambla y recorre los pedidos a los huéspedes para la recogida dentro y fuera para la recogida en la acera de manera oportuna Realizar las demandas fÍsicas: Levante y lleve hasta 30 libras Permanecer de pie durante varias horas Puede doblarse, alcanzar y agacharse Camina constantemente dentro y fuera del restaurante Grandes planes están en el horizonte para Red Lobster. Nuestro equipo y restaurantes son geniales hoy, pero nuestro futuro es aún mejor. No hay mejor momento que ahora para unirse a la Familia Red Lobster! Gran Mariscos Puedes estar orgulloso de la comida que sirves. La tremenda variedad de mariscos nos convierte en el destino perfecto para los amantes de los mariscos. Somos pioneros a nivel mundial y líderes de la industria en Sostenibilidad de Mariscos. Red Lobster tiene un compromiso de larga data con la pesca y la agricultura sostenibles. Somos fundadores y actuales miembros de la Global Aquaculture Alliance y un miembro actual del National Fisheries Institute. Nuestro equipo se enorgullece de ser conocido por no servir a ninguna especie en peligro de extinción en el menú y por comprar sólo de las pesquerías que se gestionan de manera sostenible a través de los estándares BAP (Best Aquaculture Practices) Grandes personas Nuestros restaurantes tienen una rica historia de cumpleaños, aniversarios, recepciones, reuniones y otras ocasiones memorables importantes. Eres parte de una familia incredÍble. Nuestros restaurantes son un lugar donde puedes hacer amigos y encontrar un mentor. Es importante que nuestra familia de miembros del equipo florezca, aprenda y crezca. Nuestro programa RL Cares, por ejemplo, está diseñado par ayudar a los miembros del equipo con gastos no planificados en momentos de gran necesidad. Devuélvele a la comunidad. Nuestro programa RL Shares dona millones de libras de alimentos a bancos de alimentos y refugios de alimentos en todo el país, lo que hace una diferencia significativa para las personas sin hogar y hambrientas en las comunidades donde operamos. Grandes resultados Un restaurante que es amado. Nuestras calificaciones se encuentran entre las más altas en comidas informales para los seguidores de restaurantes y la participación de los consumidores. "
Position Overview: The primary responsibility of the Specialist - Grazie is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail. Handle guest challenges according to company policies. Assist guests with making and/or revising hotel reservations. Evaluate guest play and issue comps appropriately. Assist Grazie, casino hosts, VIP, and Hotel Operations with information regarding casino guests. Link Grazie accounts to Hotel reservations so that Status points can be earned during the guest's visit. Merge accounts; set-up and re-set account PINs. Upgrade/downgrade accounts and log changes accordingly. Adjust point's once proper verification & research has been completed while coordinating with slot dept. Print Win/Loss statement for guests. Ensure all counters and the office area are neat and clean and organized at all times. Read and respond to emails throughout the shift and Answer phone calls. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Additional Duties & Responsibilities: Minimum Qualifications: 21 years of age. Proof of authorization/eligibility to work in the United States. High School diploma or equivalent. Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy. 2+ years of experience in a front-of-line position or related role. Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint. Ability to communicate clearly and effectively in English, both in spoken and written form. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements: Must be able to: Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Apr 02, 2024
Full time
Position Overview: The primary responsibility of the Specialist - Grazie is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail. Handle guest challenges according to company policies. Assist guests with making and/or revising hotel reservations. Evaluate guest play and issue comps appropriately. Assist Grazie, casino hosts, VIP, and Hotel Operations with information regarding casino guests. Link Grazie accounts to Hotel reservations so that Status points can be earned during the guest's visit. Merge accounts; set-up and re-set account PINs. Upgrade/downgrade accounts and log changes accordingly. Adjust point's once proper verification & research has been completed while coordinating with slot dept. Print Win/Loss statement for guests. Ensure all counters and the office area are neat and clean and organized at all times. Read and respond to emails throughout the shift and Answer phone calls. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Additional Duties & Responsibilities: Minimum Qualifications: 21 years of age. Proof of authorization/eligibility to work in the United States. High School diploma or equivalent. Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy. 2+ years of experience in a front-of-line position or related role. Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint. Ability to communicate clearly and effectively in English, both in spoken and written form. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements: Must be able to: Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.