Overview $20.00 per hour plus Gratuities! We are seeking a highly motivated Banquet Captain to lead our banquet team and ensure the seamless execution of banquet functions. If you have experience in coordinating high-volume catering and banquet events, are passionate about delivering exceptional service, and thrive in a fast-paced environment, we want you on our team. As a Banquet Captain, you will play a pivotal role in delivering memorable banquet experiences for our guests. Ensure that liquor laws and liquor rules of the State of North Carolina are strictly adhered to. Ensure the beverage service policies of Sanderling Resort are strictly adhered to. Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces. Service food and picking up food from the back hall, carrying trays to function location, serving food, and clearing the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. Carry out all instructions on the Banquet Event Order. Responsibilities also include cleaning of the back hall and organizing of storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked. Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen. Cleans and sanitizes tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, cooking methods and ingredients. Takes into consideration any special request and dietary issues made by the guest. Provides general property information Offers warm and sincere welcome/farewell for all guests. Interacts with staff in a professional manner, assisting other departments with necessary information. Ensures final quality check on food and beverage items prior to serving guests. Monitors assigned tables for customer satisfaction, quality, and additional service. Addresses any guest issue promptly and with high concern. Aids other events and restaurant staff as needed. Maintains constant awareness of safety issues, (ie broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) ResponsibilitiesA minimum of 3-5 years of previous banquet service experience, preferably as a supervisor.Excellent written and verbal communication skills.The ability to provide an excellent level of customer service, even in stressful situations.Physically fit with good stamina for physical tasks such as moving and lifting furniture over 50 lbs. on a regular basis. Able to stand for extended periods of time. Willingness to work long hours, irregular shifts, and on weekends and holidays. This position can either be on-call or Full Time - Full time requires the Banquet Captain to work as an Outlet Supervisor during non-banquet periods. Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands. We are a drug-free work place; criminal background required. We participate in Everify. EOE/M/F/D/V Benefits Paid Time Office Paid Holidays 401K with a match Health Insurance Dental and Vision Insurance FREE Life Insurance Hotel Room Discounts Part of the Pyramid Global Hospitality Team PI686429f944d2-8829
Mar 26, 2024
Full time
Overview $20.00 per hour plus Gratuities! We are seeking a highly motivated Banquet Captain to lead our banquet team and ensure the seamless execution of banquet functions. If you have experience in coordinating high-volume catering and banquet events, are passionate about delivering exceptional service, and thrive in a fast-paced environment, we want you on our team. As a Banquet Captain, you will play a pivotal role in delivering memorable banquet experiences for our guests. Ensure that liquor laws and liquor rules of the State of North Carolina are strictly adhered to. Ensure the beverage service policies of Sanderling Resort are strictly adhered to. Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces. Service food and picking up food from the back hall, carrying trays to function location, serving food, and clearing the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. Carry out all instructions on the Banquet Event Order. Responsibilities also include cleaning of the back hall and organizing of storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked. Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen. Cleans and sanitizes tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, cooking methods and ingredients. Takes into consideration any special request and dietary issues made by the guest. Provides general property information Offers warm and sincere welcome/farewell for all guests. Interacts with staff in a professional manner, assisting other departments with necessary information. Ensures final quality check on food and beverage items prior to serving guests. Monitors assigned tables for customer satisfaction, quality, and additional service. Addresses any guest issue promptly and with high concern. Aids other events and restaurant staff as needed. Maintains constant awareness of safety issues, (ie broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) ResponsibilitiesA minimum of 3-5 years of previous banquet service experience, preferably as a supervisor.Excellent written and verbal communication skills.The ability to provide an excellent level of customer service, even in stressful situations.Physically fit with good stamina for physical tasks such as moving and lifting furniture over 50 lbs. on a regular basis. Able to stand for extended periods of time. Willingness to work long hours, irregular shifts, and on weekends and holidays. This position can either be on-call or Full Time - Full time requires the Banquet Captain to work as an Outlet Supervisor during non-banquet periods. Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands. We are a drug-free work place; criminal background required. We participate in Everify. EOE/M/F/D/V Benefits Paid Time Office Paid Holidays 401K with a match Health Insurance Dental and Vision Insurance FREE Life Insurance Hotel Room Discounts Part of the Pyramid Global Hospitality Team PI686429f944d2-8829
Job Type Full-time Description The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. JOB PURPOSE: This position is responsible for assisting with the overall execution of day of service for our guests during their event. Uses leadership skills to ensure quality service and proper food distribution along with reviewing allergens with the team to ensure the utmost focus on the safety of our guests. PRIMARY DUTIES AND RESPONSIBILITIES: Leads service teams ensuring service standards are met and or exceeded with all guests. Assists with the training of new team members that will be serving ensuring the highest service levels are upheld. Assists in the setting of the room, buffets and back of house in order to ensure the team is able to function effectively. Attends Catering meetings when necessary to ensure proper communication with the team. Identifies and addresses guest concerns in a courteous and timely manner. Reports quality issues, identifies training needs and assists in the implementation of training to improve results. Ensures a clean and safe work environment. Assists in maintaining department adherence to all health regulations. Works with other Banquet Captains to ensure all clean-up functions are handled properly for the unit. Participates in large events in off site locations helping with logistics and other concerns as necessary. Work along management to assist back of house organization and cleaning to ensure operations are set-up for success. Assists management with closing tasks and reports to ensure proper revenues and par levels. All Other Duties as Assigned Requirements QUALIFICATION REQUIREMENTS: Highly organized and self-directed. Excellent project management skills and ability to delegate jobs to staff. Ability to work in fast-paced, changing environment. Provides feedback to the team sharing the feedback with leadership. EDUCATION and/or EXPERIENCE REQUIREMENTS: High school diploma or GED required. 1 year of progressive food and beverage experience. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is: Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. Ability to lift, push or pull up to 50 pounds. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Mar 19, 2024
Full time
Job Type Full-time Description The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. JOB PURPOSE: This position is responsible for assisting with the overall execution of day of service for our guests during their event. Uses leadership skills to ensure quality service and proper food distribution along with reviewing allergens with the team to ensure the utmost focus on the safety of our guests. PRIMARY DUTIES AND RESPONSIBILITIES: Leads service teams ensuring service standards are met and or exceeded with all guests. Assists with the training of new team members that will be serving ensuring the highest service levels are upheld. Assists in the setting of the room, buffets and back of house in order to ensure the team is able to function effectively. Attends Catering meetings when necessary to ensure proper communication with the team. Identifies and addresses guest concerns in a courteous and timely manner. Reports quality issues, identifies training needs and assists in the implementation of training to improve results. Ensures a clean and safe work environment. Assists in maintaining department adherence to all health regulations. Works with other Banquet Captains to ensure all clean-up functions are handled properly for the unit. Participates in large events in off site locations helping with logistics and other concerns as necessary. Work along management to assist back of house organization and cleaning to ensure operations are set-up for success. Assists management with closing tasks and reports to ensure proper revenues and par levels. All Other Duties as Assigned Requirements QUALIFICATION REQUIREMENTS: Highly organized and self-directed. Excellent project management skills and ability to delegate jobs to staff. Ability to work in fast-paced, changing environment. Provides feedback to the team sharing the feedback with leadership. EDUCATION and/or EXPERIENCE REQUIREMENTS: High school diploma or GED required. 1 year of progressive food and beverage experience. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is: Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. Ability to lift, push or pull up to 50 pounds. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments
Mar 16, 2024
Full time
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments