We are looking for passionate Travel Advisors that communicate well! Do you love to travel & have a passion for sharing your travel experiences and knowledge with others? If so, Please apply now! We are looking for a travel agent Advisor, who is passionate about traveling. As a Travel Advisor, you will: Serve clients by planning and selling domestic and international travel vacations including cruises and land packages Successfully develop long-standing relationships with clients, as well as, soliciting new business through referrals and repeat business Research, Prepare and Process related trip documents/itineraries and invoices Skills Have effective communication skills, written and oral Proficient computer skills including the ability to multitask with several websites and programs Proven work experience as a travel agent is a plus but not required Fluent in English Ability to interact, communicate and negotiate effectively Strong sales skills and commercial awareness Sound knowledge of domestic and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus not required Personal travel experience will be considered an advantage Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Travel Website Work from anywhere you have internet access! E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification Must be from or living in USA, Mexico or Australia. This is not a job but a business you own with a network of travel agents that want you to succeed. Text the word Agent to
Mar 15, 2024
Full time
We are looking for passionate Travel Advisors that communicate well! Do you love to travel & have a passion for sharing your travel experiences and knowledge with others? If so, Please apply now! We are looking for a travel agent Advisor, who is passionate about traveling. As a Travel Advisor, you will: Serve clients by planning and selling domestic and international travel vacations including cruises and land packages Successfully develop long-standing relationships with clients, as well as, soliciting new business through referrals and repeat business Research, Prepare and Process related trip documents/itineraries and invoices Skills Have effective communication skills, written and oral Proficient computer skills including the ability to multitask with several websites and programs Proven work experience as a travel agent is a plus but not required Fluent in English Ability to interact, communicate and negotiate effectively Strong sales skills and commercial awareness Sound knowledge of domestic and international travel trends Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus not required Personal travel experience will be considered an advantage Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Travel Website Work from anywhere you have internet access! E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification Must be from or living in USA, Mexico or Australia. This is not a job but a business you own with a network of travel agents that want you to succeed. Text the word Agent to
The Cordish Companies' origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies' Live! Brand, highly regarded as one of the premier entertainment brands in the country. Welcoming over 55 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. The Cordish Companies prides itself on its entrepreneurial spirit and being an inclusive workplace for all team members. Summary Welcome to the essence of modern living in the Power & Light District. Life, style, and personality take center stage in a revitalized landmark at Midland Lofts. Filled with apartments and amenities designed to be as rich as the building's history, Midland Lofts expands access to live in the spotlight of Kansas City's premier neighborhood. Essential Duties & Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Utilize Company leasing expectations and procedures to generate traffic, warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/ benefit selling, close the sale, and follow-up. • Perform daily outreach marketing • Maintain closing ratio in accordance with Company policy • Perform follow-up and maintain follow-up records in accordance with Company policy • Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. • Take resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents. • Ensure the leasing office, clubroom, models, and vacant apartments are clean and present a warm-welcoming image of the property. • Clean, vacuum, and dust when needed. • Physically inspect the property when on grounds, pick up litter and report any service needs to the Maintenance team. • Complete all lease applications and participate in the verification of applications. Notify prospective residents of results. • Complete all lease paperwork including relating addendums. • Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy. • Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis. • Organize and file all applicable reports, leases and paperwork. • Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios. • Maintain confidential information regarding all residents and adherence to all federal and local laws of equality is required. • Attendance and assistance with planning and executing resident events, as well as hosting the community suite during live shows and concerts. • Ability to work flexible hours, including evening and weekends • Additional duties as assigned. Skills • Excellent sales and origination skills, people skills and relationship management talent. • Superior negotiation and closing skills. • Possess excellent oral and written communication skills. • Rapidly absorb and understand new information. • Analyze and organize information, discern key elements and identify relationships between them. • Use logic and common sense in decision-making, moving quickly or deliberately as appropriate. • Show imagination in developing new, creative approaches to problems or in modifying existing approaches. • Create sensible, realistic and practical solutions. • Overcome obstacles with available resources and do it now. • Efficiently and productively plan, organize, budget, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities. • Perform under pressure. • Be personable, likable, a good listener and a team player. • Be proficient in Word and Excel. • Communicate effectively both orally and in writing whether it be one-on-one or in large groups. PROFESSIONAL AND PERSONAL CHARACTERISTICS • Strong desire to win • Demonstrated organizational skills. • Strong analytical and technical skills. • Good financial acumen. • Outstanding oral and written communication skills and the ability to interact with a broad constituency. • Results-oriented and high energy. • Highest level of personal integrity. • Ability to multi-task in a fast-paced environment. • Ability to prioritize work and meet deadlines. • Creative and innovative approach to solving problems and resolving issues. Supervisory Responsibility This position has no supervisory responsibilities. Education & Experience • Bachelor's degree (BA/BS) from a 4 year college or university, or equivalent work experience. • Minimum 2 years of leasing experience and/or industry experience • Excellent organizational skills and ability to establish priorities with little direction in a fast-paced environment. • Strong relationships with leasing community in primary markets are a plus. • Entrepreneurial mindset Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The position may require travel. Individual will encounter climate change during traveling via a vehicle, train or plane. Physical Demands Leasing Agents will have to spend long hours sitting, standing, and providing tours of the property which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time. Environmental Conditions May have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The agent may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks. Sensory Demands Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult to concentrate. Mental Demands The agent will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
Mar 05, 2024
Full time
The Cordish Companies' origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies' Live! Brand, highly regarded as one of the premier entertainment brands in the country. Welcoming over 55 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. The Cordish Companies prides itself on its entrepreneurial spirit and being an inclusive workplace for all team members. Summary Welcome to the essence of modern living in the Power & Light District. Life, style, and personality take center stage in a revitalized landmark at Midland Lofts. Filled with apartments and amenities designed to be as rich as the building's history, Midland Lofts expands access to live in the spotlight of Kansas City's premier neighborhood. Essential Duties & Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Utilize Company leasing expectations and procedures to generate traffic, warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/ benefit selling, close the sale, and follow-up. • Perform daily outreach marketing • Maintain closing ratio in accordance with Company policy • Perform follow-up and maintain follow-up records in accordance with Company policy • Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. • Take resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents. • Ensure the leasing office, clubroom, models, and vacant apartments are clean and present a warm-welcoming image of the property. • Clean, vacuum, and dust when needed. • Physically inspect the property when on grounds, pick up litter and report any service needs to the Maintenance team. • Complete all lease applications and participate in the verification of applications. Notify prospective residents of results. • Complete all lease paperwork including relating addendums. • Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy. • Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis. • Organize and file all applicable reports, leases and paperwork. • Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios. • Maintain confidential information regarding all residents and adherence to all federal and local laws of equality is required. • Attendance and assistance with planning and executing resident events, as well as hosting the community suite during live shows and concerts. • Ability to work flexible hours, including evening and weekends • Additional duties as assigned. Skills • Excellent sales and origination skills, people skills and relationship management talent. • Superior negotiation and closing skills. • Possess excellent oral and written communication skills. • Rapidly absorb and understand new information. • Analyze and organize information, discern key elements and identify relationships between them. • Use logic and common sense in decision-making, moving quickly or deliberately as appropriate. • Show imagination in developing new, creative approaches to problems or in modifying existing approaches. • Create sensible, realistic and practical solutions. • Overcome obstacles with available resources and do it now. • Efficiently and productively plan, organize, budget, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities. • Perform under pressure. • Be personable, likable, a good listener and a team player. • Be proficient in Word and Excel. • Communicate effectively both orally and in writing whether it be one-on-one or in large groups. PROFESSIONAL AND PERSONAL CHARACTERISTICS • Strong desire to win • Demonstrated organizational skills. • Strong analytical and technical skills. • Good financial acumen. • Outstanding oral and written communication skills and the ability to interact with a broad constituency. • Results-oriented and high energy. • Highest level of personal integrity. • Ability to multi-task in a fast-paced environment. • Ability to prioritize work and meet deadlines. • Creative and innovative approach to solving problems and resolving issues. Supervisory Responsibility This position has no supervisory responsibilities. Education & Experience • Bachelor's degree (BA/BS) from a 4 year college or university, or equivalent work experience. • Minimum 2 years of leasing experience and/or industry experience • Excellent organizational skills and ability to establish priorities with little direction in a fast-paced environment. • Strong relationships with leasing community in primary markets are a plus. • Entrepreneurial mindset Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The position may require travel. Individual will encounter climate change during traveling via a vehicle, train or plane. Physical Demands Leasing Agents will have to spend long hours sitting, standing, and providing tours of the property which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time. Environmental Conditions May have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The agent may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks. Sensory Demands Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult to concentrate. Mental Demands The agent will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
Opal Homes | Keller Williams on the Water
Sarasota, Florida
We are a dynamic and rapidly growing real estate team that is experiencing tremendous growth. This surge has catapulted us into becoming one of the top real estate teams in the area. We are a highly driven, relationally focused team of professionals who strive to dramatically enrich the lives of those around us through Our Core Values. We believe in nurturing relationships built on trust and mutual respect and treating our team members like family in a joyful and collaborative environment. We are seeking a Real Estate Client Concierge to provide Administrative and Marketing support for the team both on the list and buy-side while providing a first-class experience to clients that enhances the company's brand. This individual will take charge of client onboarding and education, MLS listing coordination, and ensure a world-class client care experience that surpasses expectations. Compensation - $40,000 - $60,000 base salary + bonuses and paid time off Responsibilities: • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events Qualifications: • Capable of communicating effectively both in writing and in person • 3 to 5 years of combined experience in Administrative/Operations, Office Management, Hotel and Travel, Hospitality, Customer Service, and/or Sales • Driven to create world-class customer service experience for each client • Technologically savvy with experience using CRM database and cloud-based applications • Ability to communicate effectively with clients, real estate agents, and third parties with tact and diplomacy • Easily navigates basic computer programs and can create clear spreadsheets and presentations using MS Office and GSuite • Familiarity with local neighborhoods and communities, school districts, landmarks, tourist attractions, and recreational options is essential • Creative writing skills are fundamental to the composition of property descriptions and social media content • Complete job application with resume and verification of references • Authorization for pre-employment screening and full background check • Reliable transportation and a valid Florida driver's license with an active auto insurance policy • High school diploma or equivalent required, college experience preferred • Active Florida Real Estate Sales Associate license is encouraged, not required • Previous industry experience in real estate, transaction coordination, title, banking, and/or mortgage lending is highly valued • AA/AS or BA/BS degree with a concentration in Marketing, Communications, Advertising, or Business Administration combined with working experience is highly desired Compensation: $40,000-$60,000 base salary + bonuses • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events
Mar 18, 2024
Full time
We are a dynamic and rapidly growing real estate team that is experiencing tremendous growth. This surge has catapulted us into becoming one of the top real estate teams in the area. We are a highly driven, relationally focused team of professionals who strive to dramatically enrich the lives of those around us through Our Core Values. We believe in nurturing relationships built on trust and mutual respect and treating our team members like family in a joyful and collaborative environment. We are seeking a Real Estate Client Concierge to provide Administrative and Marketing support for the team both on the list and buy-side while providing a first-class experience to clients that enhances the company's brand. This individual will take charge of client onboarding and education, MLS listing coordination, and ensure a world-class client care experience that surpasses expectations. Compensation - $40,000 - $60,000 base salary + bonuses and paid time off Responsibilities: • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events Qualifications: • Capable of communicating effectively both in writing and in person • 3 to 5 years of combined experience in Administrative/Operations, Office Management, Hotel and Travel, Hospitality, Customer Service, and/or Sales • Driven to create world-class customer service experience for each client • Technologically savvy with experience using CRM database and cloud-based applications • Ability to communicate effectively with clients, real estate agents, and third parties with tact and diplomacy • Easily navigates basic computer programs and can create clear spreadsheets and presentations using MS Office and GSuite • Familiarity with local neighborhoods and communities, school districts, landmarks, tourist attractions, and recreational options is essential • Creative writing skills are fundamental to the composition of property descriptions and social media content • Complete job application with resume and verification of references • Authorization for pre-employment screening and full background check • Reliable transportation and a valid Florida driver's license with an active auto insurance policy • High school diploma or equivalent required, college experience preferred • Active Florida Real Estate Sales Associate license is encouraged, not required • Previous industry experience in real estate, transaction coordination, title, banking, and/or mortgage lending is highly valued • AA/AS or BA/BS degree with a concentration in Marketing, Communications, Advertising, or Business Administration combined with working experience is highly desired Compensation: $40,000-$60,000 base salary + bonuses • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS • Obtain required signatures on agreements and disclosures and deliver copies to all parties • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events • Achieve referral goals through consistent and meaningful engagement with past clients • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Mar 16, 2024
Full time
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .
Mar 11, 2024
Full time
Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .