Coordinator, Tourism, Established Markets

  • NYC & Company
  • New York, NY, USA
  • Dec 04, 2019
Full time Sales and Marketing

Job Description

About Our Company

NYC & Company is the official marketing, tourism and partnership organization for the City of New York, dedicated to maximizing travel and tourism opportunities throughout the five boroughs, building economic prosperity and spreading the positive image of New York City worldwide. is the official website of New York City reaching visitors when in their trip-planning stages and making sure they experience all that the City should offer during their trips. is also the home of key marketing programs including NYC Restaurant Week, Broadway Week and more.

Want to help tell the story of New York City to the world?

At NYC & Company, that's both our mission and our privilege. As the official destination marketing organization for the five boroughs of New York City, we work to encourage visitation to NYC through our Webby Award-winning site,, along with our social channels, programs like NYC Restaurant Week® and NYC Broadway WeekSM and tourism campaigns that span the globe. Our team reflects the passionate, diverse and dynamic city we represent-a group of enthusiasts who share a love of all things NYC.

We're seeking a Tourism Coordinator to provide administrative and program support for the Established Markets Group. The Established Markets are the countries of Australia, Canada, France, Germany, Ireland, Italy, The Netherlands, The Nordics, Spain and the UK. The Coordinator will report directly to the Managing Director and provide support to the Managing Director and the Director of the Established Markets Group. The Coordinator will lend support with the international representative offices (listed above) - by answering administrative question, assisting with in-market promotions, sales missions, trade shows and familiarizations trips. The Coordinator will update/handle the destination presentation updates, data entry in SimpleView, and handling work management documents.

The Coordinator must be a team player, organized, able to multi-task, creative, and solutions driven. The Coordinator will handle the administrative duties for the Established Markets. Responsibilities include but not limited to front desk duties, invoices, accruals, retainers, destination presentation, collateral distribution, travel trade inbox, newsletter, international rep updates, sweepstakes and prize agreements, and update webinar content. The Coordinator will also work with the Coordinator, Emerging Markets on activities and program that relate to both groups, and will interact with other departments such as the Communications, Finance, Legal, Marketing and Membership teams.


  • Provide administrative support:
  • Handle Managing Director's travel arrangement and expense reports
  • Update, schedule and maintain calendars for Managing Director and Established Markets Group
  • Collect and organize reports, and filing, as needed
  • Handle Managing Director's phone calls; direct incoming phone calls to appropriate person (s), parties.
  • Provide front desk reception coverage when needed
  • Help with international familiarization trips, for Managing Director and Director
  • Create sales mission registrations in SimpleView
  • Record and distribute invoices and retainers for the Established Market
  • Manage accruals with Finance; communicate updates and deadlines for the Established Markets
  • Update and manage destination presentations
  • Manage and communicate collateral inventory and shipments to Established Market offices
  • Check daily travel trade inbox, and distribute request or lead to Group Manager
  • Collect and action trade pass requests received through the travel trade inbox
  • Collect information/updates from the Established Markets for monthly newsletter
  • Traffic, with legal, the development of prize and sweepstakes agreements; record and file copy of signed agreements for the Groups
  • Update webinar content, as directed by the marketing team
  • Participate in various company events, outside of regular business hours, as requested


  • CRM experience required
  • Knowledge of SmartSheet, Smartsheet, Google Docs, and PowerPoint or comparable presentation software
  • Familiarity with Webinars and expense report systems
  • Tourism experience preferred, but not required
  • Foreign language is a plus

Salary Dependent on experience

Interested applicants should forward cover letter, resume, and salary requirements to

Equal Opportunity Employer