JOB SUMMARY:The primary responsibility of the Server Assistant is to provide prompt, courteous service to restaurant patrons and ensure guests are satisfied with their dining experience by assisting Food Servers and Bartenders as necessary. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed. Make sure all tables are set completely both before and after shift. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops. May also assist server in carrying items used in the dining room. Maintain tables throughout service, clearing dishes between courses and empty glassware as necessary. Resets tables and performs other related duties as requests by the management or waiter/waitress. Make sure all areas are clean and free of debris. Polish all glassware and service items as necessary. Assist food servers in service of complimentary bottled water and bread service. Monitor tables closely and is attentive to guests' needs. Clearing and scraping all dishes in the side stations after clearing a table. Service of non-alcoholic beverages and fills as needed Change tablecloth and reset tables as quickly as possible after guests leave the restaurant. Service of Coffee, Hot tea and other non-alcoholic beverages. Refresh flatware after each course or upon guest request. Assists in serving food in a timely manner. Ensure food order is correct before serving to the guests. Carry one plate per hand without tray service. Completes station side work, stocks all service stations. Maintain a professional demeanor throughout service, assisting servers and captains as necessary. Maintains the appropriate appearance of work station in accordance with county health and department service standards. Ensures that side-work, supplies and stock is prepared for the shift and closing side-work is prepared for next shift. Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Moves tables throughout the dining room in order to be able to set up and accommodate need of the reservations. Prepare sections and side stations, i.e., make sure tables are cleaned and set properly. Provides prompt, courteous food and beverage service to casino guests within property restaurants. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary. Acknowledge customers immediately with a smile. Serve meals/beverages to guests and periodically returns to assigned tables for additional service. Monitors tables closely and is attentive to guests' needs. Remains attentive to the needs and requests of the customers during their stay. Prepare silverware neatly and quickly at table. Clean area when finished preparing. May be required to run food on a rotational basis and may serve primarily as food runner for shift at times Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Basic knowledge of upscale food and beverage products and service standards. Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs or more repeatedly. QUALIFICATIONS: 1 - 2 years prior bussing or food runner experience preferred Work requires attention to detail and ability to adhere to standards in a gourmet dining atmosphere Must be 21years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:The primary responsibility of the Server Assistant is to provide prompt, courteous service to restaurant patrons and ensure guests are satisfied with their dining experience by assisting Food Servers and Bartenders as necessary. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Supplies the dining room and individual tables with clean china, silver, glassware, utensils, condiments and paper supplies as needed. Make sure all tables are set completely both before and after shift. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops. May also assist server in carrying items used in the dining room. Maintain tables throughout service, clearing dishes between courses and empty glassware as necessary. Resets tables and performs other related duties as requests by the management or waiter/waitress. Make sure all areas are clean and free of debris. Polish all glassware and service items as necessary. Assist food servers in service of complimentary bottled water and bread service. Monitor tables closely and is attentive to guests' needs. Clearing and scraping all dishes in the side stations after clearing a table. Service of non-alcoholic beverages and fills as needed Change tablecloth and reset tables as quickly as possible after guests leave the restaurant. Service of Coffee, Hot tea and other non-alcoholic beverages. Refresh flatware after each course or upon guest request. Assists in serving food in a timely manner. Ensure food order is correct before serving to the guests. Carry one plate per hand without tray service. Completes station side work, stocks all service stations. Maintain a professional demeanor throughout service, assisting servers and captains as necessary. Maintains the appropriate appearance of work station in accordance with county health and department service standards. Ensures that side-work, supplies and stock is prepared for the shift and closing side-work is prepared for next shift. Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Moves tables throughout the dining room in order to be able to set up and accommodate need of the reservations. Prepare sections and side stations, i.e., make sure tables are cleaned and set properly. Provides prompt, courteous food and beverage service to casino guests within property restaurants. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary. Acknowledge customers immediately with a smile. Serve meals/beverages to guests and periodically returns to assigned tables for additional service. Monitors tables closely and is attentive to guests' needs. Remains attentive to the needs and requests of the customers during their stay. Prepare silverware neatly and quickly at table. Clean area when finished preparing. May be required to run food on a rotational basis and may serve primarily as food runner for shift at times Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Basic knowledge of upscale food and beverage products and service standards. Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs or more repeatedly. QUALIFICATIONS: 1 - 2 years prior bussing or food runner experience preferred Work requires attention to detail and ability to adhere to standards in a gourmet dining atmosphere Must be 21years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
Apr 14, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.Qualifications: High school diploma, GED or comparable experience. Prior customer service in a fast paced environment preferred. Previous cashiering experience in a high volume restaurant preferred. Read, write, speak and understand English. Excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must meet professional appearance standards as prescribed by company policies. Must be physically mobile with reasonable accommodations. Must be able to respond to visual and aural cues. Able to work at a fast pace in an often crowded/noisy environment. Must be able to accurately and quickly process all cash transactions. Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to work in constricting areas. Able to tolerate second-hand smoke, noise, bright lights. Must be able to maintain a neat and professional appearance and uphold the company appearance standards.
Waldorf Astoria Orlando is looking for a Pool Server to join the Food & Beverage Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. Classification: Part-Time Shift: Various - must have availability to work weekdays, weekends, and holidays. Pay: $8.98 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Mar 27, 2024
Full time
Waldorf Astoria Orlando is looking for a Pool Server to join the Food & Beverage Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. Classification: Part-Time Shift: Various - must have availability to work weekdays, weekends, and holidays. Pay: $8.98 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Requires excellent ability interpersonal and communication skills. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Dining Room Aide The Adrian Dominican Sisters are seeking part time Dining Room Aides or Dietary Aides to assist with the buffet and service style dining halls. Our Motherhouse in Adrian is home to 300 retired Sisters and has buffet style dining areas where you will provide dining services to Sisters. Hours: Part time: 20-25 hours a week, evening shifts, some holidays and weekends as assigned. OFF no later than 7pm! 4pm - 7pm. Pay: 15.08/hr. What you will be doing: You will perform Dining Room Aide, Dietary Aide, food service and dining service assistance to properly organize the serving counters, stock and replenish buffet counters, promote easy access to food items, dishes and utensils while presenting a welcoming environment by greeting and providing hospitality. You will work as a team to clean dining rooms before, during and after meals. Physical: Must be able to frequently bend, reach and carry approximately 35 pounds. Must be able to sit, stand, and walk about up to 8-hours per day. Must be sighted and capable of hearing. Must undergo background check and drug screen. Mandatory yearly (employer paid) flu vaccine and TB test. Why choose us? Check us out at Our work place is an amazing and safe home-like atmosphere where you will truly feel like a valued part of the team. We have tons of employee incentives and perks! Our Benefit package includes: At a very low cost to you if you chose - medical, dental and vision insurance. We pay for: short/long term disability, life insurance, employer paid pension, paid time off (14 days a year or more!) holiday pay, bereavement pay, jury duty pay, tuition through Siena Heights University, competitive wages and yearly pay increases. Our Management is supportive and thoughtful and will help you develop professionally. Our campus is a unique environment that you will enjoy with beautiful historic buildings, garden and permaculture areas, walking paths and beautiful grounds to explore on your breaks, an exercise and gym space, art gallery and meditation space, and break rooms with food and drinks to purchase. Food Service team eats meals for free! You can grow with us! We encourage you to explore new opportunities where you can transfer departments or move up with us. We celebrate every chance we get! Halloween costume contests, yearly employee recognition parties/cook outs, spirit week, bake sales, chili cook off's, employee and Sister craft shows, fall family festivals, Christmas celebrations and that is just to name a few! The Sisters are truly amazing to work for and treat us like family! Other related titles: Food Service Worker, Food Service Assistant, Dining Room Assistant, Dining Room Aide, Resident Aide, Cafeteria Aide, Buffet Server, Buffet Service Worker, Dining Hall Aide, Food Service Aide, Dietary Aide.
Apr 12, 2024
Full time
Dining Room Aide The Adrian Dominican Sisters are seeking part time Dining Room Aides or Dietary Aides to assist with the buffet and service style dining halls. Our Motherhouse in Adrian is home to 300 retired Sisters and has buffet style dining areas where you will provide dining services to Sisters. Hours: Part time: 20-25 hours a week, evening shifts, some holidays and weekends as assigned. OFF no later than 7pm! 4pm - 7pm. Pay: 15.08/hr. What you will be doing: You will perform Dining Room Aide, Dietary Aide, food service and dining service assistance to properly organize the serving counters, stock and replenish buffet counters, promote easy access to food items, dishes and utensils while presenting a welcoming environment by greeting and providing hospitality. You will work as a team to clean dining rooms before, during and after meals. Physical: Must be able to frequently bend, reach and carry approximately 35 pounds. Must be able to sit, stand, and walk about up to 8-hours per day. Must be sighted and capable of hearing. Must undergo background check and drug screen. Mandatory yearly (employer paid) flu vaccine and TB test. Why choose us? Check us out at Our work place is an amazing and safe home-like atmosphere where you will truly feel like a valued part of the team. We have tons of employee incentives and perks! Our Benefit package includes: At a very low cost to you if you chose - medical, dental and vision insurance. We pay for: short/long term disability, life insurance, employer paid pension, paid time off (14 days a year or more!) holiday pay, bereavement pay, jury duty pay, tuition through Siena Heights University, competitive wages and yearly pay increases. Our Management is supportive and thoughtful and will help you develop professionally. Our campus is a unique environment that you will enjoy with beautiful historic buildings, garden and permaculture areas, walking paths and beautiful grounds to explore on your breaks, an exercise and gym space, art gallery and meditation space, and break rooms with food and drinks to purchase. Food Service team eats meals for free! You can grow with us! We encourage you to explore new opportunities where you can transfer departments or move up with us. We celebrate every chance we get! Halloween costume contests, yearly employee recognition parties/cook outs, spirit week, bake sales, chili cook off's, employee and Sister craft shows, fall family festivals, Christmas celebrations and that is just to name a few! The Sisters are truly amazing to work for and treat us like family! Other related titles: Food Service Worker, Food Service Assistant, Dining Room Assistant, Dining Room Aide, Resident Aide, Cafeteria Aide, Buffet Server, Buffet Service Worker, Dining Hall Aide, Food Service Aide, Dietary Aide.
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 07, 2024
Full time
GUEST SERVICE REQUIREMENT:The vision of Horseshoe Lake Charles and Caesars Entertainment is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah's, your most important responsibility is providing truly great service to every guest every time. You'll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah's employees are expected to provide fast and flawless service, promote our Caesars Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests' names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah's team, you are committing yourself to these values and acknowledging your dedication to truly great service. JOB SUMMARY:The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant's first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests' comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Ability to read, write and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Maintains excellent organization of reservations Ability to remember and use guests' names when greeting regular customers Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions. Promotes casino events, property services and promotional campaigns Must be able to work individually and as part of a team in collaboration with others Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to work from a standing and walking position for extended periods of time. Ability to perform reaching and stooping motions repeatedly. Visual ability needed to accurately provide guest service Ability to work at a fast pace, high volume environment involving constant public interaction. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. Shifts may vary based on business needs. Must be able to work any day of the week and any shift, including holidays and weekends. Must be able to handle intoxicated guests in a professional manner and according to policy.QUALIFICATIONS: Previous host/hostess experience preferred. Previous experience with restaurant reservation system and/or Open Table preferred. Must be 18 years of age. High School Diploma or equivalent required. Must obtain a Food Handlers certificate from County Health Department. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must pass background check. Must present a neat and professional appearance. Work requires professional interactions with customers, public and co-workers. Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc. Requires excellent ability interpersonal and communication skills.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Set up and break down of assigned work stations and maintaining its cleanliness. Keep station full at all times, especially during peak business times. Responsible for informing customers of the ingredients when asked. Cover cashiers on breaks and take guests' orders. Answer questions about food items, making recommendations upon request. Remove customers' dirty dishes from tables during the course of their meal using trays. Assist hosts with seating guests if necessary. Resetting tables after they have been cleared. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Accurately and appropriately set up banquet functions. Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen. Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items. Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
Description We need you at The Ashford of Grove City as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at The Ashford of Grove City as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Description We need you at Oakleaf Village as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. This is a part-time position, with an every other weekend requirement. Pay is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at Oakleaf Village as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. This is a part-time position, with an every other weekend requirement. Pay is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Description We need you at The Ashford at Sturbridge as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at The Ashford at Sturbridge as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Description We need you at The Ashford of Grove City as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at The Ashford of Grove City as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Description We need you at The Ashford at Sturbridge as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at The Ashford at Sturbridge as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. Hourly rate is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Description We need you at Oakleaf Village as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. This is a part-time position, with an every other weekend requirement. Pay is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
Apr 15, 2024
Full time
Description We need you at Oakleaf Village as a Server! Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Flexibility is required . This position may work weekends and holidays. This is a part-time position, with an every other weekend requirement. Pay is $14/hr. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance within two weeks Free meals Company provided uniforms Gym membership or Fitness equipment reimbursement Company paid life and long-term disability insurance Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage Paid time off & Holiday Pay 401(k) with a company match after 90 days Tuition reimbursement Employee Referral Bonus Working at Wallick Communities: Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It's not about one person, one idea, nor any one action. It's about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick . About your role as a Server: You will serve meals to residents in the dining room following table etiquette and providing a great dining experience for our residents. Your Responsibilities as a Server on our team: You handle meal requests of a resident during meal service. Complete setup and cleaning of the dining room before and after each meal service. Help to maintain the juice bar, coffee, and iced tea available to residents. Maintain a supply of proper utensils, cups, glasses, etc. for use by the residents. Perform other related duties as assigned. About You: You have great customer service skills, and are flexible, compassionate, and dependable. Previous experience working in an Assisted Living or Memory Care Community is a plus, but all are encouraged to apply! You also have: Previous waiting/Serving experience preferred. You have a focus on providing a great dining experience. Ability to communicate with co-workers and residents. About Wallick: Wallick Communities gives low-income families, single parents, and senior citizens a place called "home" - thanks to five decades of experience in developing, building, managing and overseeing affordable multi-family housing and assisted-living communities across the mid-west . 55 years serving our communities 24,000+ residents call our community's home 9 states and growing 1000+ associates 92% associate engagement score Wallick Mission: Opening doors to homes, opportunity, and hope . Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together . These values are: Care Character Collaboration Candidates must successfully pass a pre-employment drug screen and physical (completed by our Nurse Practitioner) and background check.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Brews Brothers Server is responsible for providing superior service to both internal and external guests. The Server is also responsible for serving guests in designated outlet according to the service specifications of that outlet to provide the guests with an outstanding dining experience KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Provides superior guest service, positively affects interactions with guests and employees, can deal with difficult guests in all types of business conditions and can work effectively and courteously with fellow employees. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner. Assure the efficient smooth serving of guests in a timely manner, as outlined in the Brews Brothers Playbook. Ensure the safety and security of guests and employees. Protection for our guests from over service by providing for our guests' needs without being overbearing. Performs other duties as assigned. MISCELLANEOUS: Must be able to work in a busy restaurant environment. Completes all company-required training within designated time periods. must be able to lift 40 pounds must be able to perform repetitive tasks must be able to work safely in a busy kitchen environment must be able to stand, lift, bend, and twist as required must be able to work well with others must have basic reading and math skills must be able to maintain focus on the task at hand must be able to run their own table timing must be able to maintain a calm and pleasant attitude in high stress situations must have appropriate social skills and enjoy interacting with the public and coworkers QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner at all times. Must respect confidentiality to guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Forge Hill in Franklin is seeking a Dining Room Server to work in our beautiful community! We will train you! but experience is a plus : ) Start a new career today Great for students, right off 495 Schedules available: Part time 6am-2pm on Mondays, Wednesday and Saturdays Join Our Team as a Dining Room Server! Are you passionate about providing exceptional service while making a difference in the lives of seniors? Look no further! Our Assisted Living and Memory Care community is seeking a dedicated and energetic Part-Time Dining Room Server to join our incredible team. What you'll do : ️ Assist with the setup and breakdown of dining areas, ensuring a clean and welcoming environment for residents and guests. Serve delicious, nutritionally balanced meals and accommodate dietary restrictions with care and attention. Provide friendly, attentive, and personalized service to create a positive dining experience. Interact and build meaningful connections with our residents, fostering a warm and inclusive community. What we're looking for: Previous experience in a similar role is a plus, but we're willing to train the right candidate. A genuine passion for serving others and a strong desire to enhance the lives of seniors. Excellent communication skills and the ability to work collaboratively as part of a team. Flexibility to work various shifts, including weekends and holidays. Why join us? We are a warm and inviting community committed to providing exceptional care and support to our associates and residents. We have internal growth opportunities and a supportive work environment where your contributions are valued. Apply online or in person today! 4 Forge Hill Road, Franklin MA SKILLS AND ABILITIES Must be able to follow written and oral instructions Must have knowledge of dietary procedures, was well as related Health Department regulations and guidelines pertaining to food service operations Must be able to serve food and beverages for residents in a prompt and efficient manner PHYSICAL REQUIREMENTS Lift up to 50lbs This is primarily a standing position where an employee may be required to stand in one place for extended periods of time. They also will be exposed to extreme heat and cold temperatures BENEFITS We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!
Apr 08, 2024
Full time
Forge Hill in Franklin is seeking a Dining Room Server to work in our beautiful community! We will train you! but experience is a plus : ) Start a new career today Great for students, right off 495 Schedules available: Part time 6am-2pm on Mondays, Wednesday and Saturdays Join Our Team as a Dining Room Server! Are you passionate about providing exceptional service while making a difference in the lives of seniors? Look no further! Our Assisted Living and Memory Care community is seeking a dedicated and energetic Part-Time Dining Room Server to join our incredible team. What you'll do : ️ Assist with the setup and breakdown of dining areas, ensuring a clean and welcoming environment for residents and guests. Serve delicious, nutritionally balanced meals and accommodate dietary restrictions with care and attention. Provide friendly, attentive, and personalized service to create a positive dining experience. Interact and build meaningful connections with our residents, fostering a warm and inclusive community. What we're looking for: Previous experience in a similar role is a plus, but we're willing to train the right candidate. A genuine passion for serving others and a strong desire to enhance the lives of seniors. Excellent communication skills and the ability to work collaboratively as part of a team. Flexibility to work various shifts, including weekends and holidays. Why join us? We are a warm and inviting community committed to providing exceptional care and support to our associates and residents. We have internal growth opportunities and a supportive work environment where your contributions are valued. Apply online or in person today! 4 Forge Hill Road, Franklin MA SKILLS AND ABILITIES Must be able to follow written and oral instructions Must have knowledge of dietary procedures, was well as related Health Department regulations and guidelines pertaining to food service operations Must be able to serve food and beverages for residents in a prompt and efficient manner PHYSICAL REQUIREMENTS Lift up to 50lbs This is primarily a standing position where an employee may be required to stand in one place for extended periods of time. They also will be exposed to extreme heat and cold temperatures BENEFITS We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!
POSITION SUMMARYThe purpose of this position is to interact with our guests and ensure they have a great experience when dining in the restaurant. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. RESPONSIBILITIES Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. Direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Obtaining revenues, issuing receipts, accepting payments, returning the change. Greet all guests and owners warmly with an appropriate greeting. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at O&H. Knowledge of all bar equipment, Easy Bar System, and use of POS system. Able to handle situations that may arise due to intoxication. Ability to communicate with all departments and fellow employees. Knowledge of sanitation and health department regulations for safe handling of alcohol Through achievement of performance goals and both verbal and documented expectations. Thoroughly following departmental and company procedures Balanced paperwork at the end of the shift Complete side work and other duties as assigned.MISCELLANEOUS Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and customer service skills. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines. Accuracy in completing assigned duties, paperwork, and reports. QUALIFICATIONS High School Diploma or GED. Must be able to understand direction and communicate in English. One year previous food & beverage experience in a high volume restaurant MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Must possess strong interpersonal, written, and oral communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests, casino departments, and fellow team members.The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing O Kneeling O Reaching F Walking C Balancing C Crouching NP Handling C Sitting NP Stooping O Crawling NP Feeling O Tasting/Smelling C Field of Vision C Near Vision C Talking F Depth Perception C Color Vision NP Far Vision F Pushing/Pulling F Lifting up to 60 lbs. O Vision Focus C Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather NP Kitchen C Moving Parts O Vibrations NP Extreme Cold NP Restaurant C Electricity NP Bright Lights Extreme Heat NP Casino O Toxic Chemicals NP Noise C Wet or Humid NP Office NP Other: NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 07, 2024
Full time
POSITION SUMMARYThe purpose of this position is to interact with our guests and ensure they have a great experience when dining in the restaurant. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. RESPONSIBILITIES Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. Direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Obtaining revenues, issuing receipts, accepting payments, returning the change. Greet all guests and owners warmly with an appropriate greeting. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at O&H. Knowledge of all bar equipment, Easy Bar System, and use of POS system. Able to handle situations that may arise due to intoxication. Ability to communicate with all departments and fellow employees. Knowledge of sanitation and health department regulations for safe handling of alcohol Through achievement of performance goals and both verbal and documented expectations. Thoroughly following departmental and company procedures Balanced paperwork at the end of the shift Complete side work and other duties as assigned.MISCELLANEOUS Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations. Maintaining interpersonal working relationships among all personnel. Oral and written communication skills. Public relations and customer service skills. Able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines. Accuracy in completing assigned duties, paperwork, and reports. QUALIFICATIONS High School Diploma or GED. Must be able to understand direction and communicate in English. One year previous food & beverage experience in a high volume restaurant MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT Must possess strong interpersonal, written, and oral communication skills. Must demonstrate a proven track record of providing outstanding guest service. Must be able to work both independently and as a member of a team. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays. Read, write, and understand simple instructions. Communicate appropriately/effectively with all casino guests, casino departments, and fellow team members.The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Activity Activity Activity Activity Standing C Climbing O Kneeling O Reaching F Walking C Balancing C Crouching NP Handling C Sitting NP Stooping O Crawling NP Feeling O Tasting/Smelling C Field of Vision C Near Vision C Talking F Depth Perception C Color Vision NP Far Vision F Pushing/Pulling F Lifting up to 60 lbs. O Vision Focus C Hearing C NP Not Present - Activity does not existO Occasionally - Activity exists up to 33% of the timeF Frequently - Activity exists from 34% to 66% of the timeC Constantly - Activity exists 67% or more of the time The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Environment Environment Hazards Hazards Outdoors/ Weather NP Kitchen C Moving Parts O Vibrations NP Extreme Cold NP Restaurant C Electricity NP Bright Lights Extreme Heat NP Casino O Toxic Chemicals NP Noise C Wet or Humid NP Office NP Other: NP Not Present - Does not existO Occasionally - Exists up to 33% of the timeF Frequently - Exists from 34% to 66% of the timeC Constantly - Exists 67% or more of the time Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.