Position Summary: Penske has an exciting summer seasonal opportunity to work as a Consumer Reservations Specialist during the months of May through August. In the Seasonal Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You'll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience! Key Requirements: Must be available 40 hours per week, we are open 7 days a week - Monday through Friday 6:00AM-10:00PM, Saturday and Sunday 8:00AM-4:00PM eastern time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great! In the seasonal role, you are provided training as well as ongoing access to a trainer and supervisors. Training classes are 2 weeks to include facilitator led, e-learning and on the job. This opportunity will provide additional skills that will help you build your resume Primary Job Tasks: Ability to navigate and use multiple computer programs at once with the ability to troubleshoot. Being self-sufficient with time management. This includes clocking in and out on time. Communicating effectively with daily checking of emails and being available in Microsoft Teams chat Handle inbound calls to include customer service and reservation needs Place outbound calls to rental facilities and to District and Area Rental Managers Meet call quality standards Apply coaching recommendations based on Supervisor's feedback Qualifications: High school diploma or equivalent required Possess integrity and high moral code to make ethical business decisions. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast - customers don't want to wait. Displays enthusiasm, great voice tone and empathy. Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles. Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required. Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Mar 21, 2024
Position Summary: Penske has an exciting summer seasonal opportunity to work as a Consumer Reservations Specialist during the months of May through August. In the Seasonal Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You'll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience! Key Requirements: Must be available 40 hours per week, we are open 7 days a week - Monday through Friday 6:00AM-10:00PM, Saturday and Sunday 8:00AM-4:00PM eastern time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great! In the seasonal role, you are provided training as well as ongoing access to a trainer and supervisors. Training classes are 2 weeks to include facilitator led, e-learning and on the job. This opportunity will provide additional skills that will help you build your resume Primary Job Tasks: Ability to navigate and use multiple computer programs at once with the ability to troubleshoot. Being self-sufficient with time management. This includes clocking in and out on time. Communicating effectively with daily checking of emails and being available in Microsoft Teams chat Handle inbound calls to include customer service and reservation needs Place outbound calls to rental facilities and to District and Area Rental Managers Meet call quality standards Apply coaching recommendations based on Supervisor's feedback Qualifications: High school diploma or equivalent required Possess integrity and high moral code to make ethical business decisions. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast - customers don't want to wait. Displays enthusiasm, great voice tone and empathy. Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles. Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required. Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Mar 28, 2024
Position Summary: Penske has an exciting opportunity to work as a Consumer Reservations Specialist. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service. Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers. To learn more visit us at Key Requirements: This position is an onsite role at 2675 Morgantown Road, Reading, Pa 19607. Route 10, Green Hills Must be available 40 hours per week, our operating hours at 7:00am-12:00am Eastern Time, shifts are typically 8 hours per day as Full-time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you want to work both, great! Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either April 22 nd or May 6 th start date. What our Consumer Reservation Specialists say about their job: Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for. You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship. You have to be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations This is a great company with great incentives for motivation plus monthly commission. You are supported by a manager, multiple supervisors with a very supportive team environment. I am not micromanaged. Your call approach can be your own and still be in line with Penske goals. There is no scripting. Major Responsibilities: Take inbound calls and sell Penske truck rental services to customers. Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems. Place follow-up calls on qualified leads. Collaborate with Penske field locations, district offices, and management. Resolve or escalate customer service issues. Meet performance metrics for call quality standards and revenue goals. Regularly meet with Supervisor to review results, progress towards goals and key metrics Various duties as assigned to support the efficient operation of the call center. Qualifications: High school diploma or equivalent required, and associate or bachelor's degree preferred. Prior work experience with customer interactions over the phone or in person highly preferred Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice, tone, and empathy. Bilingual Spanish verbal and written communication a plus. Ability to communicate effectively and timely via the different methods of communication (Teams, Email, Nice Platform, etc.) Ability to troubleshoot technical challenges and navigate systems independently. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. Successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required. Self-motivated with the ability to work independently and manage time efficiently to meet or exceed customer needs. Associates will have the opportunity to receive and share regular feedback from their supervisor and will collaborate with their supervisor to integrate this feedback into their work.Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Join us for this incredible opportunity to be part of our team as an Integrative Wellbeing Coordinator (Part Time) at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards! More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period 401K with company match Generous Paid Time Off policy Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Free colleague meals during shift Employee Stock Purchase Plan Access to resort facilities including spa services, programming, hiking trails and gym Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more Exact benefit package is contingent on status Job Overview - The primary function of the Integrative Wellbeing Coordinator is to assist the Director of Integrative Wellbeing and the Assistant Director of Integrative Wellbeing with daily functioning of the department, including keeping reports and schedules up to date and accurate. This is primarily an administrative role. Some responsibilities include but are not limited to: Reserving meeting space in our PMS, Resort Suites, for classes, workshops and private sessions Enter class schedule in Resort Suites and revisions as needed Maintain current schedules on all collateral physical and online and appropriate timeframe - daily, weekly, monthly, quarterly Process and post charges in Resort Suites Assisting with quarterly master schedule development Assist in maintaining reader board content (daily and weekly) Serve as the liaison with Reservations Team, Groups/Sales Team and Marketing Team Daily and weekly booking of groups in partnership with Sales Team Daily guest communication and notifications to guests of change of schedules Daily support for the department in all areas - including but not limited to assistance setting up/break down of classes, guest communication, guest tours, printing/posting signage Other responsibilities as assigned LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very low to moderate. The work environment is a shared office. Qualifications - Ideal candidates will possess: Excellent written and verbal communication skills Solution oriented mindset, initiative and Must be proficient in Word, Excel and Power Point Minimum 3-5 years experience in a resort administrative position a plus Strong interest in mindfulness and overall well-being is preferred but not required Must be available to work weekends. As part of the Hyatt and Miraval family, we offer a complete benefits package including: Robust PTO Policy Health, Dental, Vision, and Life Insurance for full-time colleagues. Free parking and colleague meal. Complementary and discount Hyatt nights. Use of facilities, ability to participate in classes, and discounts on Spa services. 401(k) and ESPP. Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Mar 24, 2024
Full time
Join us for this incredible opportunity to be part of our team as an Integrative Wellbeing Coordinator (Part Time) at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards! More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period 401K with company match Generous Paid Time Off policy Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Free colleague meals during shift Employee Stock Purchase Plan Access to resort facilities including spa services, programming, hiking trails and gym Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more Exact benefit package is contingent on status Job Overview - The primary function of the Integrative Wellbeing Coordinator is to assist the Director of Integrative Wellbeing and the Assistant Director of Integrative Wellbeing with daily functioning of the department, including keeping reports and schedules up to date and accurate. This is primarily an administrative role. Some responsibilities include but are not limited to: Reserving meeting space in our PMS, Resort Suites, for classes, workshops and private sessions Enter class schedule in Resort Suites and revisions as needed Maintain current schedules on all collateral physical and online and appropriate timeframe - daily, weekly, monthly, quarterly Process and post charges in Resort Suites Assisting with quarterly master schedule development Assist in maintaining reader board content (daily and weekly) Serve as the liaison with Reservations Team, Groups/Sales Team and Marketing Team Daily and weekly booking of groups in partnership with Sales Team Daily guest communication and notifications to guests of change of schedules Daily support for the department in all areas - including but not limited to assistance setting up/break down of classes, guest communication, guest tours, printing/posting signage Other responsibilities as assigned LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very low to moderate. The work environment is a shared office. Qualifications - Ideal candidates will possess: Excellent written and verbal communication skills Solution oriented mindset, initiative and Must be proficient in Word, Excel and Power Point Minimum 3-5 years experience in a resort administrative position a plus Strong interest in mindfulness and overall well-being is preferred but not required Must be available to work weekends. As part of the Hyatt and Miraval family, we offer a complete benefits package including: Robust PTO Policy Health, Dental, Vision, and Life Insurance for full-time colleagues. Free parking and colleague meal. Complementary and discount Hyatt nights. Use of facilities, ability to participate in classes, and discounts on Spa services. 401(k) and ESPP. Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Hotel: Cincinnati Riverfront Holiday Inn Breakfast Attendant Part time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Pay Range: $0.00-10.50 Availability: First shift, weekends required Primary Purpose: The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance to the established policies and procedures. Work Performed: The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments: Schedule dining reservations and arrange parties or special services; Ensure prompt and courteous service to guests; Answer telephone calls and process phone orders; Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items; Take food and beverage orders, relay orders to kitchen, and serve food to guests; Coordinate amenity delivery request in connection with the kitchen department; Monitors tables in assigned section ensuring all guests are served; Address guest complaints; Collect and process guest payments; Totals receipts at end of shift to verify sales and clear cash register; Ensures tips are reported properly for tax processing; Clear dirty table settings and prepare table for resetting; Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments; Inspect dining room serving stations for neatness and cleanliness; Assist service staff as necessary to service guests in a timely manner; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Preferred Prior Experience: Six months of previous customer service, restaurant and/or cashier experience Preferred Education: High school diploma or equivalent Required Licenses/ Certification: Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Preferred Technology: Previous experience with Micros operating system Physical: Able to lift a minimum of 50lbs Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Other: Flexible to work day, early morning, evening, night, weekend and holiday shifts When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Mar 22, 2024
Full time
Hotel: Cincinnati Riverfront Holiday Inn Breakfast Attendant Part time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Pay Range: $0.00-10.50 Availability: First shift, weekends required Primary Purpose: The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance to the established policies and procedures. Work Performed: The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments: Schedule dining reservations and arrange parties or special services; Ensure prompt and courteous service to guests; Answer telephone calls and process phone orders; Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items; Take food and beverage orders, relay orders to kitchen, and serve food to guests; Coordinate amenity delivery request in connection with the kitchen department; Monitors tables in assigned section ensuring all guests are served; Address guest complaints; Collect and process guest payments; Totals receipts at end of shift to verify sales and clear cash register; Ensures tips are reported properly for tax processing; Clear dirty table settings and prepare table for resetting; Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments; Inspect dining room serving stations for neatness and cleanliness; Assist service staff as necessary to service guests in a timely manner; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Preferred Prior Experience: Six months of previous customer service, restaurant and/or cashier experience Preferred Education: High school diploma or equivalent Required Licenses/ Certification: Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within first 60 days of employment Preferred Technology: Previous experience with Micros operating system Physical: Able to lift a minimum of 50lbs Able to bend and squat repeatedly Able to walk and stand for duration of scheduled shift Other: Flexible to work day, early morning, evening, night, weekend and holiday shifts When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Mar 20, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Courtyard Prince George
Prince George, British Columbia (BC)
Prince George Hotel Ltd. Partnership Dba Courtyard Prince George 900 Brunswick Avenue, Prince George, B.C V2L 2C3 Compensation: $20.50/hour for 32-40 hours a week Terms of Employment: Permanent, Full time, Part Time, Extended working hours, weekends Courtyard Prince George is recruiting for a full-time Duty Manager to join our growing team! This role is focused on providing superior guest service and creating a memorable experience for our guests. If you are enthusiastic, guest focused and goal oriented, this could be your opportunity to be part of the Courtyard team! ESSENTIAL DUTIES AND RESPONSIBILITIES: Providing leadership on behalf of the Front Office Supervisor and other departments Assists all departments in resolving guest issues and communicates the incident and result back to the management team Patrolling hotel including lobby and all entrances, restrooms, banquet areas, elevators, underground parking and guest corridors Provide solutions to problems for guests, associates and management Provide exceptional customer service to all hotel guests to make their stay as comfortable and accommodating as possible while achieving team and brand goals Provide the essential functions of checking a guest in/out Perform sales and customer service functions related to guest registration, reservations or redirecting the conversation to the appropriate personnel in the hotel Balancing cash and reconciling credit/debit transactions Answering and transferring phone calls Process nightly audit, reviewing and verifying daily transactions Maintain accurate report of receipts and deposits Participate in monthly health and safety meetings Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties Clean, organize, and maintain lobby area (coffee tables, doors, windows, etc. as necessary). Communicate with Executive Housekeeper regarding early and late check-ins, check-outs, stay-overs, and special requirements for amenities Performs any and all other tasks assigned for the success of the hotel QUALIFICATIONS AND SKILL REQUIREMENTS: Previous hotel front desk or customer service experience required Ability to resolve guest issues or concerns and deal with unpredictable variables in situations Ability to communicate effectively verbally, in writing, and excellent telephone skills Ability to work in a fast-paced, high-energy and demanding work environment Good time management skills, multi-tasking ability, ability to prioritize and coordinate details Flexibility to adjust work priorities as necessary Practice safety standards at all times, knowledgeable of hotel fire alarm system/panel and emergency procedures Computer skills and technical aptitude
Mar 16, 2024
Prince George Hotel Ltd. Partnership Dba Courtyard Prince George 900 Brunswick Avenue, Prince George, B.C V2L 2C3 Compensation: $20.50/hour for 32-40 hours a week Terms of Employment: Permanent, Full time, Part Time, Extended working hours, weekends Courtyard Prince George is recruiting for a full-time Duty Manager to join our growing team! This role is focused on providing superior guest service and creating a memorable experience for our guests. If you are enthusiastic, guest focused and goal oriented, this could be your opportunity to be part of the Courtyard team! ESSENTIAL DUTIES AND RESPONSIBILITIES: Providing leadership on behalf of the Front Office Supervisor and other departments Assists all departments in resolving guest issues and communicates the incident and result back to the management team Patrolling hotel including lobby and all entrances, restrooms, banquet areas, elevators, underground parking and guest corridors Provide solutions to problems for guests, associates and management Provide exceptional customer service to all hotel guests to make their stay as comfortable and accommodating as possible while achieving team and brand goals Provide the essential functions of checking a guest in/out Perform sales and customer service functions related to guest registration, reservations or redirecting the conversation to the appropriate personnel in the hotel Balancing cash and reconciling credit/debit transactions Answering and transferring phone calls Process nightly audit, reviewing and verifying daily transactions Maintain accurate report of receipts and deposits Participate in monthly health and safety meetings Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties Clean, organize, and maintain lobby area (coffee tables, doors, windows, etc. as necessary). Communicate with Executive Housekeeper regarding early and late check-ins, check-outs, stay-overs, and special requirements for amenities Performs any and all other tasks assigned for the success of the hotel QUALIFICATIONS AND SKILL REQUIREMENTS: Previous hotel front desk or customer service experience required Ability to resolve guest issues or concerns and deal with unpredictable variables in situations Ability to communicate effectively verbally, in writing, and excellent telephone skills Ability to work in a fast-paced, high-energy and demanding work environment Good time management skills, multi-tasking ability, ability to prioritize and coordinate details Flexibility to adjust work priorities as necessary Practice safety standards at all times, knowledgeable of hotel fire alarm system/panel and emergency procedures Computer skills and technical aptitude
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Mar 16, 2024
Full time
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00
Mar 11, 2024
Full time
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00
Seasonal (Seasonal) Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees Vacation and Sick Time policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees Free regional bus pass For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY This winter season Steamboat is in need of an experienced sous chef. Associates degree in culinary arts and/or 3 years of relevant professional cooking experience in resort or high-end facilities. At least 1 year experience as sous chef, chef or kitchen manager in a supervisory capacity is required. Applicants will be considered for all Food and Beverage locations based on need, skills, experience, and ability as necessary, must be able to Manage a shift in any restaurant or banquets. RESUME REQUIRED ESSENTIAL DUTIES Culinary leader with prior management / supervisory experience. Requires broad, in-depth knowledge and culinary skills in food preparation, cooking and presentation. Able to effectively manage, train and give direction to kitchen staff. Responsible for cost and quality control, managing labor and ongoing sanitation practices. Manage a shift in any restaurant or banquets Mastery of all ingredients and prep required for all menu items. Assist in the creation, usage, and follow through of prep lists including pars. Advanced knife skills. Moves at an efficient and fast pace. Knife cuts are consistent and accurate. Able to train and teach others about knife skills and safety. Prepares station guides and ensures each station is set to standard Monitors and enforces all stations, walk-ins and storage areas for proper labeling and rotation of product. Address violations accordingly. Supervise the cleaning and organizing of all storage areas. Complete Food Handler and Allergen training. Ensure compliance with established health and safety procedures. Report all observations of damaged/ dangerous equipment. Conduct and record time and temps at station. Has awareness of storage areas, labeling and dating. Where applicable ensure that HAACP Principles are followed. Ensuring that daily temperature logs are completed and filed Takes direction from Chef and outlet managers. Conduct training as determined by management, for staff. Supervise, coordinate and participate in the daily operations of all restaurant kitchen facilities. Assist Chef in the supervision of kitchen staff. Responsible for and supervises Cooks 1-4 in regards to food handling including: rotation and sanitation. Assist Chef with food ordering and able to place food orders in the Chefs absence. Operate computer system, email, purchasing guides, receipt log, chef's daily log and notes. Actively participate in end of period food inventory counts with Chef. Meet and exceed all budgetary goals in regards to Cost of Goods. Basic understanding of food cost control methods and cost vs. sales relationship. Actively participate in daily food waste and transfer logs. Meet and exceed all budgetary goals in regards to labor expense. Basic understanding of relationship between costs and revenue. Participate in scheduling and labor forecasting with Chef. Plan and develop with Chef, all menus for outlets and all specialty menus. Research, develop, modify and test recipes. Compliance with all company policies and procedures as well as any regulatory requirements Other duties as assigned REQUIRED QUALIFICATIONS At least 1 year experience as sous chef, chef or kitchen manager in a supervisory capacity is required. Must be able to manage a shift in any restaurant or banquet Must be minimum 18 years of age Must be able to work all stations in kitchen Must be able to adhere to Steamboat Culinary Guidelines Expected to interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski & Resort Corp's Service Excellence standards EDUCATION REQUIREMENTS Associates degree in culinary arts and/or 3 years of relevant professional cooking experience in resort or high-end facilities. The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits. Steamboat Springs area base hourly pay range: $26.00 - $28.00 per hour PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. Must be able to stand for long periods of time Must be able to lift and carry up to 50 lbs. WORKING CONDITIONS . click apply for full job details
Mar 05, 2024
Full time
Seasonal (Seasonal) Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community. Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you! Perks & Benefits: All Steamboat employees are eligible for a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets (subject to restrictions, reservations and/or blackout dates.) Steamboat also offers a 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education. Employees who are Year Round (Full-Time or Flex Year Round) are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. Our parent company Alterra Mountain Company headquartered in Denver, Colorado is a collection of iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. A career with Steamboat Ski & Resort Corporation is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees. Discounted skiing + riding for friends and family of eligible employees Vacation and Sick Time policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees Free regional bus pass For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. For information on Steamboat Ski Resort's Social Responsibility work, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY This winter season Steamboat is in need of an experienced sous chef. Associates degree in culinary arts and/or 3 years of relevant professional cooking experience in resort or high-end facilities. At least 1 year experience as sous chef, chef or kitchen manager in a supervisory capacity is required. Applicants will be considered for all Food and Beverage locations based on need, skills, experience, and ability as necessary, must be able to Manage a shift in any restaurant or banquets. RESUME REQUIRED ESSENTIAL DUTIES Culinary leader with prior management / supervisory experience. Requires broad, in-depth knowledge and culinary skills in food preparation, cooking and presentation. Able to effectively manage, train and give direction to kitchen staff. Responsible for cost and quality control, managing labor and ongoing sanitation practices. Manage a shift in any restaurant or banquets Mastery of all ingredients and prep required for all menu items. Assist in the creation, usage, and follow through of prep lists including pars. Advanced knife skills. Moves at an efficient and fast pace. Knife cuts are consistent and accurate. Able to train and teach others about knife skills and safety. Prepares station guides and ensures each station is set to standard Monitors and enforces all stations, walk-ins and storage areas for proper labeling and rotation of product. Address violations accordingly. Supervise the cleaning and organizing of all storage areas. Complete Food Handler and Allergen training. Ensure compliance with established health and safety procedures. Report all observations of damaged/ dangerous equipment. Conduct and record time and temps at station. Has awareness of storage areas, labeling and dating. Where applicable ensure that HAACP Principles are followed. Ensuring that daily temperature logs are completed and filed Takes direction from Chef and outlet managers. Conduct training as determined by management, for staff. Supervise, coordinate and participate in the daily operations of all restaurant kitchen facilities. Assist Chef in the supervision of kitchen staff. Responsible for and supervises Cooks 1-4 in regards to food handling including: rotation and sanitation. Assist Chef with food ordering and able to place food orders in the Chefs absence. Operate computer system, email, purchasing guides, receipt log, chef's daily log and notes. Actively participate in end of period food inventory counts with Chef. Meet and exceed all budgetary goals in regards to Cost of Goods. Basic understanding of food cost control methods and cost vs. sales relationship. Actively participate in daily food waste and transfer logs. Meet and exceed all budgetary goals in regards to labor expense. Basic understanding of relationship between costs and revenue. Participate in scheduling and labor forecasting with Chef. Plan and develop with Chef, all menus for outlets and all specialty menus. Research, develop, modify and test recipes. Compliance with all company policies and procedures as well as any regulatory requirements Other duties as assigned REQUIRED QUALIFICATIONS At least 1 year experience as sous chef, chef or kitchen manager in a supervisory capacity is required. Must be able to manage a shift in any restaurant or banquet Must be minimum 18 years of age Must be able to work all stations in kitchen Must be able to adhere to Steamboat Culinary Guidelines Expected to interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski & Resort Corp's Service Excellence standards EDUCATION REQUIREMENTS Associates degree in culinary arts and/or 3 years of relevant professional cooking experience in resort or high-end facilities. The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits. Steamboat Springs area base hourly pay range: $26.00 - $28.00 per hour PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. Must be able to stand for long periods of time Must be able to lift and carry up to 50 lbs. WORKING CONDITIONS . click apply for full job details
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00
Mar 04, 2024
Full time
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00
Mar 04, 2024
Full time
Seasonal (Seasonal) LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it? More about the benefits and perks of your adventure here: Ski passes for dependents (spouse/child(ren includes free skiing at other Alterra Resorts Discounts on ski/snowboarding lessons Friends and Family vouchers Retail & Food discount Equipment Rental discount 401k with company match Healthcare Dental Vision PTO for benefit eligible employees Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide Offers of employment may be contingent upon successful completion of a background investigation. A little about this position: Provides detailed information in person and by telephone regarding Hotel and Ski Area services and surrounding communities. Assists guests with reservations and special requests. Requirements: High school graduate or equivalent. Knowledge of Mammoth and surrounding area strongly preferred. Minimum of two years experience in hospitality, public relations or sales and marketing. Hotel or Resort experience preferred. Computer experience and familarity. Professional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure. Hourly pay rate: $21.00 to $25.00