Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .
Mar 11, 2024
Full time
Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Size Benefits!Property Location:1317 Hwy. 84 - Hayti, Missouri 63851You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)BASIC FUNCTION & JOB DUTIES:Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.Rise. Shine. Work Happy.Hiring Immediately!At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOEExplore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call or email .
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Buena Vista, CO Schedule: Seasonal Full Time Pay Rate: $16.00 - $17.00/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
Mar 04, 2024
Full time
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Buena Vista, CO Schedule: Seasonal Full Time Pay Rate: $16.00 - $17.00/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Kremmling, CO Schedule: Seasonal Full Time Pay Rate: $16.50-17.50/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
Mar 04, 2024
Full time
AVA Rafting & Zipline: Guest Service Supervisor Now Accepting Applications for the 2024 Summer Season! Location: Kremmling, CO Schedule: Seasonal Full Time Pay Rate: $16.50-17.50/hr. DOE, + Monthly Sales Bonus if goals are met, + end-of-season bonus upon completion of contract Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free. Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits. Why work for AVA Rafting & Zipline? Click Here! Perks: End of Season Bonus Monthly Sales Bonuses Free Adventure Trips with AVA Free Shared Shuttle Services with Peak 1 Express Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport Health Insurance & 401(k) offered to full-time, year-round employees Rec Center Access offered at Idaho Springs Location (additional cost to the employee) Employee Campground offered at Buena Vista and Idaho Springs Locations! ProForm Deals Available to All Employees Discounts for Friends & Family on AVA Adventure Trips Discounts for Friends & Family on Peak 1 Express Services Requirements: Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff Manage and communicate daily sales goals for retail/photo sales Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock. Create weekly schedule for all Retail/Office Staff Maintain high knowledge base of POS system and ARS Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner Maintain full knowledge of all products in store Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders Direct full-store monthly inventory Oversee and take responsibility for completion of the following: Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces Pick up trash around Outpost Daily watering schedule for flowers and grass Produce daily check-in reports for all activities All waivers collected and properly signed for all trips, organized by trip/TL sheet Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales. Create and maintain organization systems for retail storage, paperwork and reports Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers. Check and reply to emails daily Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property Work with Operations Managers and General Manager on any other assigned tasks Perform all tasks of Guest Service Staff (see job description) Must be able to pass criminal background check Understand and exemplify AVA core values, vision and mission Click Here to view AVA Core Values, Vision & Mission Preferred Experience: Strong understanding of guest service. Customer Service/Communication Skills Completion of High School level education or higher If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law. Job Listing Anticipated Close Date: 5/1/2024
California's Great America
Santa Clara, California
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
Mar 26, 2024
Full time
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
California's Great America
Santa Clara, California
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
Mar 25, 2024
Full time
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
California's Great America
Santa Clara, California
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
Mar 11, 2024
Full time
Overview: Oversees all areas of the park within Food And Beverage to ensure proper food safety guidelines are being met . Daily audits of food stands , kitchens and food production areas ,as well as all point of sales and service will be completed. Findings and suggestions for improvements will be submitted for review and implemented upon request. Salary Details: $25.13/hr. - $31.42/hr., based on prior experience. Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas,utilizing Cedar Fairs approved audit form. Prepares reports for regular review with the Chef. Reports should include weekly recaps and suggestions on improving processes. Corrects immediate areas of deficiencies when observed. Provides training for all associates in maintaining proper food safety. Reports any and all maintenance concerns that could have an adverse effect on food and personal safety. Ensures all safety equipment is being used properly; alerts Supervisor of any malfunctions, safety concerns, or needs. Attends all necessary meetings in regards to Food and Beverage. Acts as a liaison with the Park Safety Department. Assists Area Managers, Chef and Supervision in completing accident reports when needed. Works hand in hand with inspectors from both EverClean and Department of Health when on site. Prepares any needed reports and Action Plans to correct areas of deficiency. Be ServeSafe Certified or obtain certification within 30 days of employment. Verifies food safety by evaluation different aspects of the environment including, but not limited to food handler training certifications, qualified person-in-charge, associate hygiene, Food handling and storage, product identification and content, expiration dates, cooking, holding and refrigeration temperatures, facility and equipment maintenance and cleanliness, disposal methods, food borne illness risks, presence of insects/rodents and other health hazards. Collects data and prepares reports for regular review with the various members of the Foods and Hotel management team. Reports should include weekly recaps and suggestions on improving processes Prepares any needed reports and Action Plans to correct areas of deficiency. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Some college preferred. 2 - 4 Years related experience in food service management, health inspections and quality assurance Must be at Least 18 Years of Age. Understanding of Federal, State and local laws, policies, procedures, specifications and standards regarding the inspection of food facilities and products Prior food safety/quality assurance training experience preferred Ability to multitask and effectively follow-up to ensure all issues are corrected in a timely manner and all safe service standards are being met. Ability to work effectively as a member of a team and provide feedback regarding inspection deficiencies and required corrections. In-depth knowledge of sanitation and food preparation/handling practices Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications required: ServSafe, ServSafe Alcohol, California Food Handlers Card.
The Opportunity Delaware North Parks is hiring seasonal Food and Beverage Supervisors to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As a Food and Beverage Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests. If you are looking for a hospitality role offering opportunity, and the potential to learn where your efforts are rewarded, apply now. Pay $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Assist in maintaining planned bar and restaurant cost of sales Hire, train, and manage an effective group of team members, with alignment to Delaware North programs and service standards Partner with the kitchen team to ensure guests are served the highest quality meals Assist with the management of staffing levels in accordance with budgets and business volume Qualifications No college degree required One year related experience required Basic math skills for cash and inventory duties Word-processing, spreadsheets, and email experience required Physical Requirements Ability to lift or carry 50 lbs Ability to stand or walk for extended periods of time Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Mar 27, 2024
Full time
The Opportunity Delaware North Parks is hiring seasonal Food and Beverage Supervisors to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As a Food and Beverage Supervisor, you will be responsible for ensuring the highest levels of service is provided to our guests. If you are looking for a hospitality role offering opportunity, and the potential to learn where your efforts are rewarded, apply now. Pay $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at . Life in Shenandoah National Park Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails. Low-cost shared dormitory housing available for $50/ week including all meals, utilities, and wi-fi Shared fire pit area for use in dorm area Meet guests and fellow team members from around the globe Tons of outdoor activities including camping, rock climbing, repelling, cycling, fishing, horseback riding Benefits at Shenandoah Weekly pay Free shift meal or all meals included with on-site housing 30% discount on other meals Employee discounts - 30% off most items Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties Responsibilities Assist in maintaining planned bar and restaurant cost of sales Hire, train, and manage an effective group of team members, with alignment to Delaware North programs and service standards Partner with the kitchen team to ensure guests are served the highest quality meals Assist with the management of staffing levels in accordance with budgets and business volume Qualifications No college degree required One year related experience required Basic math skills for cash and inventory duties Word-processing, spreadsheets, and email experience required Physical Requirements Ability to lift or carry 50 lbs Ability to stand or walk for extended periods of time Shift Details Day shift Evening shift Holidays Weekends Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Mar 26, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Mar 25, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Mar 23, 2024
Full time
Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you're ready to explore the area, it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Job Description Purpose: Assist Front of the House Overnight Manager with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Hotel Specific Essential Functions: Responsible for the Local Market stock and inventories Tools and Equipment: Use of Opera (PMS) housekeeping programs Use of telephone system Use of department paging/radio communication system Use of copy machine and other various cleaning equipment's (vacuum cleaners, etc.) Fire panel PBX equipment Assorted F&B equipment Working environment: Sitting, walking, standing, bending, writing, typing, filing Occasional lifting up to 25 lbs. Pushing of supply carts Interior of hotel, in normal office conditions. Additional Information All your information will be kept confidential according to EEO guidelines.
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Mar 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview: The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Supervisor needs to be available to work on different shifts designed to cover the Reservation Center between 7 AM and 11 PM, seven days a week. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors. Responsibilities: Maintain a professional and high-quality service oriented environment at all times Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies Maximize rate for all reservations, and use up-selling techniques Maintain current knowledge of all hotels & outlets offerings and hours of operation Access guest history records and maintain accurate information Resolve guest complaints, ensuring guest satisfaction Support groups and events team as required, ensuring a timely service and optimum satisfaction Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition Perform other reasonable job duties as requested by leader Qualifications: High School Diploma or related Minimum of 1 year of general Hotel experience required Minimum of 1 year of experience in a luxury hospitality setting preferred Excellent written and verbal communication skills Ability to effectively engage individuals over the phone Organized and detail oriented with the ability to be flexible Must possess the ability to handle stressful situations in a calm, professional manner Proactive and exceptional organization skills Time management focused Must have strong computer skills Available to work a varied schedule that will include evenings and weekends Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests
Key Responsibilities The Opportunity Five Star Senior Living is actively seeking a Banquet Supervisor. As the Banquet Supervisor you will set, maintain, clean, and refresh all meeting and special event spaces within the Community. The supervisor will also oversee the set-up, closing and operations team. A Banquet Supervisor is interactive, approachable, and someone who brings a higher level of hospitality to the team. What You'll Do Planning And Coordinating Approach all encounter guests and colleagues in a friendly, service-oriented manner Remains alert of complaints and or unsatisfied community members and respond appropriately to ensure satisfaction. Coordinate with other departments to arrange for the delivery of requested services. Clearly project the visions of the department and measures progress Review scheduling and labor needs to meet the guests needs as well as maximize efficiency Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events. Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms. Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective. Execute Attend weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience. Maintain constant contact with kitchen staff to ensure complete effective communication between food production and food service Ensure all functions are set and staff is prepared and organized before required time on BEO Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensure that each element is clean, undamaged and attractive. Ensure proper setting of buffet tables and other food service tables. Supervise clearing and post function cleanup and garbage removal. Maintain clean and orderly back areas, pre-function areas and storage areas Assist with staff training programs. Conduct regular staff meetings to build rapport and ensures colleagues are well informed. What You'll Bring Experience & Education Associate degree or equivalent from two-year College or technical school; one year to two years related experience and/or training; or equivalent combination of education and experience. Recognized, advanced food service sanitation training course certification. Working knowledge of the Food & Beverage industry, Senior Living experience preferred. Location Information The Wellstead of Rogers & Diamondcrest is a beautiful community in Rogers, MN, with more than 230 units offering assisted living and Alzheimer's care.
Mar 21, 2024
Full time
Key Responsibilities The Opportunity Five Star Senior Living is actively seeking a Banquet Supervisor. As the Banquet Supervisor you will set, maintain, clean, and refresh all meeting and special event spaces within the Community. The supervisor will also oversee the set-up, closing and operations team. A Banquet Supervisor is interactive, approachable, and someone who brings a higher level of hospitality to the team. What You'll Do Planning And Coordinating Approach all encounter guests and colleagues in a friendly, service-oriented manner Remains alert of complaints and or unsatisfied community members and respond appropriately to ensure satisfaction. Coordinate with other departments to arrange for the delivery of requested services. Clearly project the visions of the department and measures progress Review scheduling and labor needs to meet the guests needs as well as maximize efficiency Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events. Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms. Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective. Execute Attend weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience. Maintain constant contact with kitchen staff to ensure complete effective communication between food production and food service Ensure all functions are set and staff is prepared and organized before required time on BEO Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensure that each element is clean, undamaged and attractive. Ensure proper setting of buffet tables and other food service tables. Supervise clearing and post function cleanup and garbage removal. Maintain clean and orderly back areas, pre-function areas and storage areas Assist with staff training programs. Conduct regular staff meetings to build rapport and ensures colleagues are well informed. What You'll Bring Experience & Education Associate degree or equivalent from two-year College or technical school; one year to two years related experience and/or training; or equivalent combination of education and experience. Recognized, advanced food service sanitation training course certification. Working knowledge of the Food & Beverage industry, Senior Living experience preferred. Location Information The Wellstead of Rogers & Diamondcrest is a beautiful community in Rogers, MN, with more than 230 units offering assisted living and Alzheimer's care.
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
Mar 21, 2024
Full time
Job Description Responsible for: Comoncy Esplanade Our Mission To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh. What Makes Us Unique You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us. Our Concept Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers. As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards: 1. The beans produce coffee that tastes rich, deep, and fresh. 2. The farmers, processors, transporters, and roasters are being treated and compensated fairly. What We Expect: Restaurant Operations Oversight Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service. Understand the market and surrounding areas (i.e. restaurants, businesses, hotels). Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback. Maintain the highest level of safety, security, sanitation, and cleanliness of facility. Oversee Repairs & Maintenance. Must understand how to use basic computer applications and POS systems. Drive all standards in day-to-day operations. "Inspire, Inspect, and Inform" restaurant personnel on a daily basis. General Executive Management Develop management team to develop people and manage systems. Give team meaningful and challenging work assignments. Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations. Hire great talent and terminate any member of the staff on an as needed basis. Develop plans for continuous improvement in the restaurant's service levels. Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics. Must firmly confront poor performance while also recognizing and rewarding good performance. Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs. Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills. Implement efficient and productive systems/processes in all departments (staffing levels, etc.). Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards. Financial and P&L Adherence Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs). Accurately process and submit payroll. Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma. Control cash, credit, and other receipts by following company cash handling/reconciliation procedures. Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets. Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion. Seek better efficiency and productivity. Accountable for costs and budgets. Ideal Candidate Will Have: Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops. Strong customer service skills, with the ability to provide personalized recommendations to guests. Strong organizational and time management skills with a particular attention to detail. Strong food and beverage knowledge. We Offer: $20.00 - $22.00 per hour + tips Free meal per shift Growth & Development opportunities Weekends and Nights Off. 8am - 4pm Monday - Friday only Complimentary Parking
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Mar 19, 2024
Full time
LEGENDS Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. Raymond James Stadium Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. The Role Under the direction of Local Eats management, ensures responsible service of alcohol throughout the entire building in accordance with state, company and venue policies. Assists with Effective Alcohol Management trainings. Assists team members with any alcohol related issues. Observes and documents any alcohol related issues. Assists with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy and oversees the Alcohol Compliance Representative team members. Primary Responsibilities Supervises the serving of alcohol by event day employees Hold a pre-shift to provide details, notes and any relevant information to the compliance team prior to them breaking into their areas of responsibility Hold a post event meeting to review and discuss outcome of the days event Follow all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company and venue standards and expectations Ensure the staff is adhering to all responsible alcohol service guidelines as required by Federal, State and Local laws and in compliance with company standards Observe, document, and report all alcohol related issues, violations, pass-offs and suspected guest intoxication Supports Legends' employees with alcohol related guest issues, including stopping of service. Assist with alcohol cut-off determined by Management. Observe and document all alcohol related issues or violations and collect compliance sheets from all locations, Communicate responsible alcohol service policies to guests when a guest is unsure of our rules and policies Maintains a friendly, positive attitude and a professional demeanor Interacts with guests, volunteers and staff to ensure guest satisfaction. Assists with Effective Alcohol Management trainings. Adheres to all Legends Uniform and Grooming Guidelines Perform other duties as assigned. Requirements Must have experience working in a fast-paced environment. Ability to interact with co-workers in a positive and professional manner. Excellent communication skills. Must be comfortable and confident speaking in front of large groups. Alcohol compliance experience or leadership oversight preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be able to obtain food safety and responsible alcohol service certifications. Ability to read, speak and write in English. Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. Must have the ability to lift, push, pull approximately 25lbs. Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators. Must be available for all Tampa Bay Buccaneers and USF games and major stadium events. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training. Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.
Amrit Ocean Resort and Residences
West Palm Beach, Florida
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Supervisor to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Mar 17, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview: We are currently seeking a motivated and detail-oriented Salon Supervisor to join our dynamic team. The ideal candidate will have a passion for the beauty industry, excellent organizational skills, and a strong desire to contribute to the success of our salon and wellness center. Responsibilities: Greeting guests with direct eye contact and a smile. Booking and scheduling appointments Comprehensive knowledge of the operating procedures based on SOP's. Deliver excellent guest service Assist stylists and technicians with various tasks to ensure a smooth and efficient operation of the salon. Greet and welcome clients with a friendly and professional demeanor. Shampoo, condition, and prepare clients for services. Maintain cleanliness and order in the salon, including cleaning and sanitizing tools and workstations. Handle appointment scheduling, check-ins/outs, and manage the salon's front desk operations. Provide exceptional customer service by addressing client inquiries and ensuring their overall satisfaction. Support stylists during hair color mixing and application. Assist in inventory management by monitoring and replenishing salon products. Provide thorough information about services and facilities via phone, fax, mail or in person. Check guests in for services Collect payment for services Ensure accuracy of all transactions and paperwork Stocking, cleaning, organizing and maintaining their work area(s). Inform guest about specials, sales and featured items and services. Assisting management with reports and other projects as needed. Perform all side work as assigned Cleans and maintain on a daily and by use basis. Assist guest with any questions or concerns Will be required to adjust schedule based on business demands. Performs all other duties as assigned Qualifications: Previous experience in a salon or customer service role is a plus. Basic knowledge of hair care and beauty products. Excellent communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and a positive attitude. Team player with a willingness to learn and grow in the beauty industry. Current Florida licensed cosmetologist or in school to become a licensed cosmetologist.
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Mar 16, 2024
Full time
Summary of Essential Job Functions: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Supervise the efficient operations of Welcome Desk including check in/out procedures, including remaining at desk as Welcome Enthusiast. Support the staffing requirements and fill in vacant shifts as needed to shore up sick calls or job vacancies (including night audit shifts). Ensure that both Welcome team and management are kept aware of any relevant feedback guests through effective communication. Support our staff with managerial guidance and inspire team members to exceed standards of guest service, especially in my absence. Monitor the appearance, standards and performance of the Welcome team with an emphasis on training and teamwork. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Ensure team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Champion of HHonors program and execute plan to hit enrollment targets and implement needed training and incentives. Assist sales and management with group reservations, rooming lists, and billing. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Assist accounting with advance deposit payment reports and accounts receivable. Balance inventory and reservations each day through the property management system (OnQ). Take a lead role in responding to Positive Reviews on SALT, Expedia & Monitor inventories of operating supplies and retail wall. Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for GSA's and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required: Hilton OnQ or previous front desk experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Job Type Full-time Description Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Most are historic properties that have been painstakingly converted into upscale hotel spaces. Each carefully blends modern amenities with historic touches to reflect the unique heritage and sense of place of each property. SH's key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group's core mission focuses on the guest experience while incorporating a high standard of hospitality consistent with Triple A four diamond criteria. In essence, SH seeks to apply its common core philosophy, and outstanding services, across all of its brands and interests. Buying local is a critical part of our culture and we support our neighbors as often as possible. The company's uniquely guest-centric approach, refined through the experience of the principal owner/managers, has made it an industry leader in hospitality, property, and restaurant development, as well as hotel operations, management, and marketing. We are hiring a Bar Supervisor to join our team of hospitality professionals at Runaway Train Brewery. This is a hands-on, front-of-house position with shifts serving as both server/bartender and manager on duty as business needs require. The right candidate will have a positive attitude, take ownership to solve problems, model best practices, and actively coach and train team members. Knowledge of food, wine, cocktails and craft beer is expected, with at least some fine dining experience. Should have RAMP Manager certification or the ability to complete within 30 days of hire. ServSafe certification is a plus. Candidate must be a true hospitality-oriented person, possess high standards, and be impeccable in dress and grooming. Daily, consistent, and positive interaction with guests is expected. Settlers Hospitality is a locally owned company - this is a great opportunity to lead in the local restaurant scene. Requirements: Support all aspects of restaurant operation, assume restaurant operation leadership when working as manager on duty Develop drink specials and collaborate on drink menu creation Partner with Director of F&B to ensure sales strategy and financial targets are achieved Support the hiring and training of restaurant and bar staff to ensure the flawless execution of fine dining standards Ensure proper food handling, alcohol management, cash handling, and workplace safety Perform the role of host, server, or bartender when business needs require Assist guests with reservations and honoring special requests, finding ways to maximize guest count while preserving the fine dining experience Address and resolve customer concerns, find opportunities to "surprise and delight" guests Demonstrate excellent communication skills; be responsive to phone calls, texts, and emails Troubleshoot problems with point-of-sale systems Establish and maintain the order and inventory of alcohol Ensure compliance standards are met for all aspects of restaurant operations As assigned by Director of F&B, manage staffing and scheduling including assist with payroll preparation, in part by ensuring staff is properly clocking in/out and schedules are adhered to and labor costs are maintained within budget Perform Manager on Duty (MOD) coverage Ability to bend, lift, push, pull up to 50 pounds Execute other related duties as assigned or needs require Qualifications: 3 years of restaurant experience as bartender, server, and host preferred HIgh school diploma RAMP Manager certification preferred ServSafe certification preferred Strong commitment to excellence in customer service Commitment to and knowledge of NEPA sourced food and beverage preferred Excellent communication skills Positive attitude and commitment to do whatever it takes Demonstrated ability to manage bar inventory, bar costs and controls Must be able to work nights, holidays, and weekends Ability to lift up to 50 pounds
Mar 15, 2024
Full time
Job Type Full-time Description Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Most are historic properties that have been painstakingly converted into upscale hotel spaces. Each carefully blends modern amenities with historic touches to reflect the unique heritage and sense of place of each property. SH's key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group's core mission focuses on the guest experience while incorporating a high standard of hospitality consistent with Triple A four diamond criteria. In essence, SH seeks to apply its common core philosophy, and outstanding services, across all of its brands and interests. Buying local is a critical part of our culture and we support our neighbors as often as possible. The company's uniquely guest-centric approach, refined through the experience of the principal owner/managers, has made it an industry leader in hospitality, property, and restaurant development, as well as hotel operations, management, and marketing. We are hiring a Bar Supervisor to join our team of hospitality professionals at Runaway Train Brewery. This is a hands-on, front-of-house position with shifts serving as both server/bartender and manager on duty as business needs require. The right candidate will have a positive attitude, take ownership to solve problems, model best practices, and actively coach and train team members. Knowledge of food, wine, cocktails and craft beer is expected, with at least some fine dining experience. Should have RAMP Manager certification or the ability to complete within 30 days of hire. ServSafe certification is a plus. Candidate must be a true hospitality-oriented person, possess high standards, and be impeccable in dress and grooming. Daily, consistent, and positive interaction with guests is expected. Settlers Hospitality is a locally owned company - this is a great opportunity to lead in the local restaurant scene. Requirements: Support all aspects of restaurant operation, assume restaurant operation leadership when working as manager on duty Develop drink specials and collaborate on drink menu creation Partner with Director of F&B to ensure sales strategy and financial targets are achieved Support the hiring and training of restaurant and bar staff to ensure the flawless execution of fine dining standards Ensure proper food handling, alcohol management, cash handling, and workplace safety Perform the role of host, server, or bartender when business needs require Assist guests with reservations and honoring special requests, finding ways to maximize guest count while preserving the fine dining experience Address and resolve customer concerns, find opportunities to "surprise and delight" guests Demonstrate excellent communication skills; be responsive to phone calls, texts, and emails Troubleshoot problems with point-of-sale systems Establish and maintain the order and inventory of alcohol Ensure compliance standards are met for all aspects of restaurant operations As assigned by Director of F&B, manage staffing and scheduling including assist with payroll preparation, in part by ensuring staff is properly clocking in/out and schedules are adhered to and labor costs are maintained within budget Perform Manager on Duty (MOD) coverage Ability to bend, lift, push, pull up to 50 pounds Execute other related duties as assigned or needs require Qualifications: 3 years of restaurant experience as bartender, server, and host preferred HIgh school diploma RAMP Manager certification preferred ServSafe certification preferred Strong commitment to excellence in customer service Commitment to and knowledge of NEPA sourced food and beverage preferred Excellent communication skills Positive attitude and commitment to do whatever it takes Demonstrated ability to manage bar inventory, bar costs and controls Must be able to work nights, holidays, and weekends Ability to lift up to 50 pounds
The Role The Culinary Supervisor position will report to the venue Chef de Cuisine and will be responsible to coordinate the day-to-day operations of the venue kitchens. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Culinary Supervisor position will report to the Concessions Chef and will be responsible to coordinate the day to day operations of the Concessions kitchens. • Set up and prepare all food items; opening and closing duties; replenishment and rotation of stock as directed by the Concessions Chef. • Set up of non-food items for shift; high level of sanitation awareness and conscientiousness; professional, safe, and efficient manner. • Inputting daily event sheets and daily reports. • Production of menu items in a timely manner and in accordance with company standards. • Ability to follow directions precisely and consistently; maintenance of work area and proper food storage; opening and closing duties. • Adheres to company guidelines and house rules, always exceeds guest expectations. • Work as a team with fellow associates and other service departments within arena. Qualifications: • Must be at least 18 years of age. • Professional training through a culinary education or working in a fast-paced, high-volume fine dining restaurant/catering facility; full service casual dining preferred. • Ability to interact with co-workers. • Extensive knowledge of food and beverage menu, specials and services offered. • Ability to assure compliance with company service standards, company inventory and cash control procedures. • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. • Ability to multi task in a fast paced, team orientated setting. • Ability to read, speak and write in English. • Ability to lift and transport food and other items weighing up to 30 pounds, occasionally 50 pounds. • Ability to work all Venue events including extended hours, nights, weekends, and holidays. • Mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. • Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Mar 14, 2024
Full time
The Role The Culinary Supervisor position will report to the venue Chef de Cuisine and will be responsible to coordinate the day-to-day operations of the venue kitchens. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. Responsibilities The Culinary Supervisor position will report to the Concessions Chef and will be responsible to coordinate the day to day operations of the Concessions kitchens. • Set up and prepare all food items; opening and closing duties; replenishment and rotation of stock as directed by the Concessions Chef. • Set up of non-food items for shift; high level of sanitation awareness and conscientiousness; professional, safe, and efficient manner. • Inputting daily event sheets and daily reports. • Production of menu items in a timely manner and in accordance with company standards. • Ability to follow directions precisely and consistently; maintenance of work area and proper food storage; opening and closing duties. • Adheres to company guidelines and house rules, always exceeds guest expectations. • Work as a team with fellow associates and other service departments within arena. Qualifications: • Must be at least 18 years of age. • Professional training through a culinary education or working in a fast-paced, high-volume fine dining restaurant/catering facility; full service casual dining preferred. • Ability to interact with co-workers. • Extensive knowledge of food and beverage menu, specials and services offered. • Ability to assure compliance with company service standards, company inventory and cash control procedures. • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. • Ability to multi task in a fast paced, team orientated setting. • Ability to read, speak and write in English. • Ability to lift and transport food and other items weighing up to 30 pounds, occasionally 50 pounds. • Ability to work all Venue events including extended hours, nights, weekends, and holidays. • Mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time. • Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant. Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Lake of the Torches Resort & Casino
Lac Du Flambeau, Wisconsin
SUMMARY: The primary responsibility of this position is to supervise and manage the activities of the dining room department staff and assist in the management of all dining room department operations. DUTIES AND RESPONSIBILITIES: 1. Enforce performance standards, policies, and procedures as they relate to the operation, and monitor staff's service on the dining room floor. Ensure smooth and efficient operations on a continual basis. 2. Ensure the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner. 3. Is responsible for assisting in the management and performance of the dining room staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 4. Ensures that dining room staff is providing exceptional guest service maintaining profitability of the Eagle's Nest and the overall profitability of the Lake of the Torches Resort Casino. 5. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 6. Assigns daily activities and sections to dining room staff. 7. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 8. Trains and orients dining room staff to position responsibilities, department operating procedures and maintenance of hygiene and cleanliness guidelines 9. Computes guest check totals and completes cash handling on assigned Point of Sales System. 10. Works closely with the Eagle's Nest Operations Manager to analyze dining room performance and implements enhancements to maximize revenues and increase guest satisfaction. 11. Is responsible for participating in the development and adherence to the Eagle's Nest budget that may include staff and equipment forecasting. 12. Responsible for recommending and maintaining Eagle's Nest objectives, standards and policies and procedures for review by the Eagle's Nest Operations Manager. 13. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Eagle's Nest Operations Manager of issues and outcomes. 14. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately eleven dining room associates. POSITION RELATIONSHIPS: Internal: Frequent contact with associates at all levels within all departments of the organization. External: Extensive contact with guests and visitors. Occasional contact with suppliers and sales representatives. EDUCATION: A high school education or equivalent is required. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, quality dining environment is required. Prior customer service and cash handling experience is required. WORK ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within all areas of the restaurant with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where spills, wet floors, secondhand smoke or guest/employee behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent interpersonal, communication, delegation, problem solving and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Experience with PC's and related software is preferred. LICENSE REQUIREMENTS: Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Dining Room Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, guests and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each guest, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.
Mar 14, 2024
Full time
SUMMARY: The primary responsibility of this position is to supervise and manage the activities of the dining room department staff and assist in the management of all dining room department operations. DUTIES AND RESPONSIBILITIES: 1. Enforce performance standards, policies, and procedures as they relate to the operation, and monitor staff's service on the dining room floor. Ensure smooth and efficient operations on a continual basis. 2. Ensure the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner. 3. Is responsible for assisting in the management and performance of the dining room staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 4. Ensures that dining room staff is providing exceptional guest service maintaining profitability of the Eagle's Nest and the overall profitability of the Lake of the Torches Resort Casino. 5. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 6. Assigns daily activities and sections to dining room staff. 7. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 8. Trains and orients dining room staff to position responsibilities, department operating procedures and maintenance of hygiene and cleanliness guidelines 9. Computes guest check totals and completes cash handling on assigned Point of Sales System. 10. Works closely with the Eagle's Nest Operations Manager to analyze dining room performance and implements enhancements to maximize revenues and increase guest satisfaction. 11. Is responsible for participating in the development and adherence to the Eagle's Nest budget that may include staff and equipment forecasting. 12. Responsible for recommending and maintaining Eagle's Nest objectives, standards and policies and procedures for review by the Eagle's Nest Operations Manager. 13. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Eagle's Nest Operations Manager of issues and outcomes. 14. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately eleven dining room associates. POSITION RELATIONSHIPS: Internal: Frequent contact with associates at all levels within all departments of the organization. External: Extensive contact with guests and visitors. Occasional contact with suppliers and sales representatives. EDUCATION: A high school education or equivalent is required. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, quality dining environment is required. Prior customer service and cash handling experience is required. WORK ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within all areas of the restaurant with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where spills, wet floors, secondhand smoke or guest/employee behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. KNOWLEDGE, SKILLS AND ABILITIES: Must possess excellent interpersonal, communication, delegation, problem solving and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Experience with PC's and related software is preferred. LICENSE REQUIREMENTS: Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Dining Room Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, guests and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each guest, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by an individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills. Management reserves the right to revise the position description and to require that other tasks be performed if or when the position changes.
Lake of the Torches Resort & Casino
Lac Du Flambeau, Wisconsin
DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of the kitchen department staff and assist in the management of all kitchen department operations. Specific responsibilities include, but are not limited to the following: 1. Is responsible for assisting in the management and performance of the kitchen staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 2. Ensures that kitchen department staff is providing exceptional guest services to assist in guest relations, profitability of the kitchen department and the overall profitability of the Lake of the Torches Resort Casino. 3. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 4. Assigns daily activities and responsibilities to kitchen department staff. 5. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 6. Trains and orients kitchen staff to position responsibilities, food handling and preparation, department operating procedures and maintenance of hygiene and cleanliness guidelines. 7. Supervises the preparation, quality, delivery, portion controls and ticket times of all hot and cold menu items and special food requests. 8. Operates a variety of kitchen equipment including steamers, ovens, skillets, woks, deep fat fryers, range, choppers, slicers and mixers. 9. Manages and maintains stock rotation and all food inventories. 10. Is responsible for interfacing with the dining room staff related to service or quality issues and obtaining resolutions. 11. May assist in the performance of kitchen department staff activities to ensure guest expectations and kitchen department operations are performed in a timely and efficient manner. 12. Ensures compliance with State Health Department Regulations and addresses potential violations in a timely manner. 13. Works closely with the kitchen manager to analyze kitchen performance and implements enhancements to maximize revenues and increase guest satisfaction. 14. Is responsible for participating in the development and adherence to the kitchen department budget that may include staff and equipment forecasting. 15. Responsible for recommending and maintaining kitchen department objectives, standards and policies and procedures for review by the Kitchen Manager. 16. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Kitchen Manager of issues and outcomes. 17. Performs other duties as assigned. POSITION RELATIONSHIPS: Internal: Continuous contact with Food and Beverage staff and occasional contact with security, shipping and receiving, conventions and facility administration. External: Frequent contact with guests. Occasional contact with suppliers and sales representatives. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately fifteen associates. May be called upon to make supervisory decisions in other areas of the Food & Beverage department. May assume the responsibilities of the Kitchen Manager when the Kitchen Manager is not available. SUPERVISION RECEIVED: Operates independently with supervision received from the Kitchen Manager. May review major or unusual decisions with Kitchen Manager. EDUCATION: A high school education or equivalent is required. A Hospitality degree with an emphasis on Culinary Arts, or a Culinary Arts degree is preferred. ServSafe certification is required within 90 days of employment. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, kitchen environment is required. A minimum of three years prior experience preparing foods including the use of various types of cooking equipment and utensils, measuring and timing is required. SKILLS: Must possess excellent interpersonal, communication, delegation, prioritization, mathematical and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Basic familiarity with PC's and related software is preferred. WORKING ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within the kitchen with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, sharp implements, spills, wet floors or guest behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Kitchen Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.
Mar 14, 2024
Full time
DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of the kitchen department staff and assist in the management of all kitchen department operations. Specific responsibilities include, but are not limited to the following: 1. Is responsible for assisting in the management and performance of the kitchen staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 2. Ensures that kitchen department staff is providing exceptional guest services to assist in guest relations, profitability of the kitchen department and the overall profitability of the Lake of the Torches Resort Casino. 3. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 4. Assigns daily activities and responsibilities to kitchen department staff. 5. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 6. Trains and orients kitchen staff to position responsibilities, food handling and preparation, department operating procedures and maintenance of hygiene and cleanliness guidelines. 7. Supervises the preparation, quality, delivery, portion controls and ticket times of all hot and cold menu items and special food requests. 8. Operates a variety of kitchen equipment including steamers, ovens, skillets, woks, deep fat fryers, range, choppers, slicers and mixers. 9. Manages and maintains stock rotation and all food inventories. 10. Is responsible for interfacing with the dining room staff related to service or quality issues and obtaining resolutions. 11. May assist in the performance of kitchen department staff activities to ensure guest expectations and kitchen department operations are performed in a timely and efficient manner. 12. Ensures compliance with State Health Department Regulations and addresses potential violations in a timely manner. 13. Works closely with the kitchen manager to analyze kitchen performance and implements enhancements to maximize revenues and increase guest satisfaction. 14. Is responsible for participating in the development and adherence to the kitchen department budget that may include staff and equipment forecasting. 15. Responsible for recommending and maintaining kitchen department objectives, standards and policies and procedures for review by the Kitchen Manager. 16. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Kitchen Manager of issues and outcomes. 17. Performs other duties as assigned. POSITION RELATIONSHIPS: Internal: Continuous contact with Food and Beverage staff and occasional contact with security, shipping and receiving, conventions and facility administration. External: Frequent contact with guests. Occasional contact with suppliers and sales representatives. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately fifteen associates. May be called upon to make supervisory decisions in other areas of the Food & Beverage department. May assume the responsibilities of the Kitchen Manager when the Kitchen Manager is not available. SUPERVISION RECEIVED: Operates independently with supervision received from the Kitchen Manager. May review major or unusual decisions with Kitchen Manager. EDUCATION: A high school education or equivalent is required. A Hospitality degree with an emphasis on Culinary Arts, or a Culinary Arts degree is preferred. ServSafe certification is required within 90 days of employment. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, kitchen environment is required. A minimum of three years prior experience preparing foods including the use of various types of cooking equipment and utensils, measuring and timing is required. SKILLS: Must possess excellent interpersonal, communication, delegation, prioritization, mathematical and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Basic familiarity with PC's and related software is preferred. WORKING ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within the kitchen with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, sharp implements, spills, wet floors or guest behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Kitchen Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.