LNGA Consulting
79 N Raymond Ave, Pasadena, CA 91103, USA
Job Title: General Manager Chado Tea Room
Location: Pasadena
Compensation: $67-73k with performance-based bonus structure, partial benefits available.
Company: With their first location opening on West 3rd Street in 1990, Chado Tea Room remains one of the quintessential tea experiences in the Los Angeles area. With dedication, thoughtfulness, and an excellent team, Chado has grown to offer LA four locations all specializing in upscale tea service. With 300 canisters of internationally sourced luxury tea, Chado provides guests with more than a delicious memory, but that of a globally inspired look into the world of tea.
Position Overview: As the General Manager of Chado Tea Room Pasadena, you will be responsible for overseeing all aspects of the restaurant's operations including directional leadership, staff management, ensuring exceptional customer service, maintaining quality standards, and driving profitability. You will have an excellent team and a Director of Operations who will assist you in achieving operational excellence. This is a leadership role that requires strong organizational skills, a passion for the hospitality and tea industry, and the ability to lead a team and unique concept to success.
Key Responsibilities Include (but are not limited to):
Leadership and Team Management:
Provide strong leadership and guidance to the entire team, fostering a positive work environment and ensuring staff morale and motivation.
Oversee the hiring, training, scheduling, and performance management of all staff with quantifiable data and growth plans.
Conduct regular staff meetings to communicate goals, provide feedback, and address any issues or concerns.
Foster a culture of teamwork, collaboration, and continuous improvement.
Operations Management:
Ensure smooth day-to-day operations of the tearoom, including opening and closing procedures, inventory management, and cash handling.
Monitor and maintain quality standards for food preparation, safety and sanitation, presentation, and service, consistently exceeding customer expectations.
Implement and enforce health and safety regulations to create a safe and clean environment for both customers and staff.
Learn and become adept at managing all relevant software programs used within the business.
Ensure equipment maintenance is a priority and address any issues that may arise with diligence and haste.
Oversee event program including sales, scheduling, costing, and execution.
Customer Service:
Lead by example in delivering exceptional customer service, setting the standard for the team.
Respond promptly and professionally to customer feedback, resolving any issues or complaints to ensure customer satisfaction.
Continuously seek opportunities to improve the overall customer experience, striving to exceed guest expectations.
Showcase personable and engaging qualities as a conversationalist and understands the fundamentals of sales within a dining establishment.
Regularly demonstrate patience with the ability to keep calm in the face of distress.
Relies on the ability to multitask and prioritize a variety of tasks and responsibilities.
Financial Management:
Monitor and analyze financial performance indicators, such as sales trends, food and labor costs, and profitability, taking proactive measures to address any deviations from targets.
Implement effective cost-control measures without compromising quality or service.
Collaborate with the leadership team to develop strategies for increasing revenue and driving business growth.
Growth Mindset
Works towards improving and developing professional abilities through dedication and hard work.
View setbacks and challenges as learning opportunities and a chance to enhance their performance.
Show resilience and flexibility through a variety of changes and transitions.
Adherence to Policies and Regulations:
Ensure compliance with all relevant laws, regulations, and company policies.
Qualifications and Skills:
Previous experience of minimum 2 years in a leadership role in the hospitality industry.
Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Strong organizational and multitasking abilities, with exceptional attention to detail.
Excellent communication and interpersonal skills, with the ability to build rapport with both staff and customers.
Sound financial acumen and the ability to analyze and interpret financial data.
Passion for the hospitality and tea industry and a commitment to delivering outstanding service.
Willingness to learn about tea-culture and industry trends with the ability to self educate and retain top tier knowledge.
Knowledge of health and safety regulations and best practices.
Flexibility to work evenings, weekends, and holidays as required.
Essential Functions and Abilities:
This position requires excellent communication skills including verbal and written competencies. The position also requires the ability to read, understand, and interpret general communications and business documents.
This position requires excellent math skills in addition to strong problem solving proficiencies.
Computer skills are required with the specific proficiency of using the internet and business tools like email and Microsoft Word, Excel, and some other software.
This position requires long periods of standing and can often require lifting of heavy supplies or materials.
The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.
Chado Tea Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mar 06, 2024
Full time
Job Title: General Manager Chado Tea Room
Location: Pasadena
Compensation: $67-73k with performance-based bonus structure, partial benefits available.
Company: With their first location opening on West 3rd Street in 1990, Chado Tea Room remains one of the quintessential tea experiences in the Los Angeles area. With dedication, thoughtfulness, and an excellent team, Chado has grown to offer LA four locations all specializing in upscale tea service. With 300 canisters of internationally sourced luxury tea, Chado provides guests with more than a delicious memory, but that of a globally inspired look into the world of tea.
Position Overview: As the General Manager of Chado Tea Room Pasadena, you will be responsible for overseeing all aspects of the restaurant's operations including directional leadership, staff management, ensuring exceptional customer service, maintaining quality standards, and driving profitability. You will have an excellent team and a Director of Operations who will assist you in achieving operational excellence. This is a leadership role that requires strong organizational skills, a passion for the hospitality and tea industry, and the ability to lead a team and unique concept to success.
Key Responsibilities Include (but are not limited to):
Leadership and Team Management:
Provide strong leadership and guidance to the entire team, fostering a positive work environment and ensuring staff morale and motivation.
Oversee the hiring, training, scheduling, and performance management of all staff with quantifiable data and growth plans.
Conduct regular staff meetings to communicate goals, provide feedback, and address any issues or concerns.
Foster a culture of teamwork, collaboration, and continuous improvement.
Operations Management:
Ensure smooth day-to-day operations of the tearoom, including opening and closing procedures, inventory management, and cash handling.
Monitor and maintain quality standards for food preparation, safety and sanitation, presentation, and service, consistently exceeding customer expectations.
Implement and enforce health and safety regulations to create a safe and clean environment for both customers and staff.
Learn and become adept at managing all relevant software programs used within the business.
Ensure equipment maintenance is a priority and address any issues that may arise with diligence and haste.
Oversee event program including sales, scheduling, costing, and execution.
Customer Service:
Lead by example in delivering exceptional customer service, setting the standard for the team.
Respond promptly and professionally to customer feedback, resolving any issues or complaints to ensure customer satisfaction.
Continuously seek opportunities to improve the overall customer experience, striving to exceed guest expectations.
Showcase personable and engaging qualities as a conversationalist and understands the fundamentals of sales within a dining establishment.
Regularly demonstrate patience with the ability to keep calm in the face of distress.
Relies on the ability to multitask and prioritize a variety of tasks and responsibilities.
Financial Management:
Monitor and analyze financial performance indicators, such as sales trends, food and labor costs, and profitability, taking proactive measures to address any deviations from targets.
Implement effective cost-control measures without compromising quality or service.
Collaborate with the leadership team to develop strategies for increasing revenue and driving business growth.
Growth Mindset
Works towards improving and developing professional abilities through dedication and hard work.
View setbacks and challenges as learning opportunities and a chance to enhance their performance.
Show resilience and flexibility through a variety of changes and transitions.
Adherence to Policies and Regulations:
Ensure compliance with all relevant laws, regulations, and company policies.
Qualifications and Skills:
Previous experience of minimum 2 years in a leadership role in the hospitality industry.
Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Strong organizational and multitasking abilities, with exceptional attention to detail.
Excellent communication and interpersonal skills, with the ability to build rapport with both staff and customers.
Sound financial acumen and the ability to analyze and interpret financial data.
Passion for the hospitality and tea industry and a commitment to delivering outstanding service.
Willingness to learn about tea-culture and industry trends with the ability to self educate and retain top tier knowledge.
Knowledge of health and safety regulations and best practices.
Flexibility to work evenings, weekends, and holidays as required.
Essential Functions and Abilities:
This position requires excellent communication skills including verbal and written competencies. The position also requires the ability to read, understand, and interpret general communications and business documents.
This position requires excellent math skills in addition to strong problem solving proficiencies.
Computer skills are required with the specific proficiency of using the internet and business tools like email and Microsoft Word, Excel, and some other software.
This position requires long periods of standing and can often require lifting of heavy supplies or materials.
The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.
Chado Tea Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global. With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality. Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it! Overview Location Description: Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference spacem, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. Job Overview: The Senior Banquet Manager oversees the planning, organization, and execution of all banquet functions at the resort, ensuring a high level of quality and guest satisfaction. The Senior Banquet Manager will play a key role in maintaining and enhancing the resort's reputation for hosting exceptional events. Job Specifications: Onsite: Black Desert Resort Shift & Schedule Availability: Year Round / Full Time The budgeted range starts at $85,000 - $90,000 + annual bonus. Actual pay will be adjusted based on experience. Job Responsibilities but not limited to: Lead and manage all banquet operations, including staff management, event planning, setup, execution, and breakdown. Work closely with Catering Sales and clients to understand their event needs and preferences, and tailor banquet services to meet these requirements. Collaborate with the culinary team to design menus and coordinate food service for events. Ensure all banquet spaces are impeccably maintained and set up according to event specifications. Oversee the hiring, training, and development of banquet staff, ensuring a high standard of service. Manage banquet budget, including cost control and revenue generation, and provide regular financial reports. Develop and implement policies and procedures to improve the efficiency and quality of banquet services. Coordinate with other departments (sales, marketing, housekeeping) to ensure seamless event execution. Address and resolve any issues or concerns raised by clients or staff promptly and professionally. Stay updated with the latest trends in event management and strive to enhance the resort's banquet offerings. Qualifications Bachelor's degree in Hospitality Management, Event Management, or a related field. Minimum of 5 years of experience in banquet or event management, preferably in a luxury hotel or resort setting. Strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent organizational, planning, and multitasking abilities. Strong communication and interpersonal skills, with a focus on customer service. Proficient in banquet management software and Microsoft Office Suite. Ability to work flexibly, including evenings, weekends, and holidays, as required by event schedules. Compensation Range The compensation for this position is $85,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.
Mar 27, 2024
Full time
About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global. With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality. Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it! Overview Location Description: Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference spacem, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. Job Overview: The Senior Banquet Manager oversees the planning, organization, and execution of all banquet functions at the resort, ensuring a high level of quality and guest satisfaction. The Senior Banquet Manager will play a key role in maintaining and enhancing the resort's reputation for hosting exceptional events. Job Specifications: Onsite: Black Desert Resort Shift & Schedule Availability: Year Round / Full Time The budgeted range starts at $85,000 - $90,000 + annual bonus. Actual pay will be adjusted based on experience. Job Responsibilities but not limited to: Lead and manage all banquet operations, including staff management, event planning, setup, execution, and breakdown. Work closely with Catering Sales and clients to understand their event needs and preferences, and tailor banquet services to meet these requirements. Collaborate with the culinary team to design menus and coordinate food service for events. Ensure all banquet spaces are impeccably maintained and set up according to event specifications. Oversee the hiring, training, and development of banquet staff, ensuring a high standard of service. Manage banquet budget, including cost control and revenue generation, and provide regular financial reports. Develop and implement policies and procedures to improve the efficiency and quality of banquet services. Coordinate with other departments (sales, marketing, housekeeping) to ensure seamless event execution. Address and resolve any issues or concerns raised by clients or staff promptly and professionally. Stay updated with the latest trends in event management and strive to enhance the resort's banquet offerings. Qualifications Bachelor's degree in Hospitality Management, Event Management, or a related field. Minimum of 5 years of experience in banquet or event management, preferably in a luxury hotel or resort setting. Strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent organizational, planning, and multitasking abilities. Strong communication and interpersonal skills, with a focus on customer service. Proficient in banquet management software and Microsoft Office Suite. Ability to work flexibly, including evenings, weekends, and holidays, as required by event schedules. Compensation Range The compensation for this position is $85,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.
Job Description Job Description Description:EVENT COORDINATORThe Event Coordinator will oversee and manage all event functions, member sponsored events and non-member events at The Pickleball Club LLC and the Play for Life Foundation Inc. This passionate candidate will have a passion for providing exceptional service and experiences to the membership and their guests, while achieving budgetary sales goals. They will also have responsibility for the Play for Life Foundation Lakewood Ranch coordination and promotion.The Event Coordinator will provide inquires with welcoming tours, necessary information, pricing, etc. to give an understanding of the overall price and operational expectation of the function. This sales position will write and execute all contracts and requests for deposits. The Event Coordinator will then formulate a Banquet Event Order BEO or a Foundation Event Order FEO that includes all details of the event, such as date, timing, location, floor plans, persons expected, food selections, pricing, audio/visual needs, etc. The Events Coordinator will also monitor status of all scheduled payments, attendee final count, and food and beverage selections. The principal location for events will be the Players' lounge and the Players' Courtyard. The Events Coordinator will coordinate a team of department managers, e.g. Pickles Caf , Dinks ProShop, Programming, and Facility. Responsibilities:The position will have primary responsibility for coordinating events, receptions, fundraisers, tournaments, parties, etc. within the club.Promote both member and non-member events.Meet special event revenue goalsSupervises the set-ups, breakdowns, staffing levels and quality of service. Day of event management and execution Pre-event planning activities include finalization of event details with the member or sponsored individual including creating floor plans, event space walk through, billing & account maintenance. Working with the front and back of house teams to ensure the event is set-up and service is carried out according to the client's expectations, following the outline of the BEOs. Attendance at weekly Management meetingsParticipate as needed in the execution of club-sponsored events for members. Ensuring all introductions and member communications are responded to in an enthusiastic and timely manner. Regularly reviewing upcoming events and having a thorough understanding of all requirements as well as member expectations on scheduled events Maintaining accurate and comprehensive database and files with event information Demonstrating clear and open communication with staff on events Requirements:RequirementsEducation: While there isn't a specific degree required to become an event coordinator, many professionals in this field have a bachelor's degree in hospitality management, marketing, communications, business administration, or a related field. Experience: Entry-level event coordinator positions accept candidates with little to no experience, but having relevant experience through internships, part-time jobs, or volunteer work can be beneficial. As you progress in your career, we typically look for several years of experience in event planning and management.Certifications: While not always required, obtaining certifications can demonstrate your expertise and commitment to the field. Certifications such as Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP) are examples of credentials that can enhance your credentials as an event coordinator.Networking: Building a network of contacts in the event planning industry can be beneficial for finding job opportunities, learning about industry trends, and obtaining referrals.Work Schedule: Ability to work weekends, evenings, and some holidaysDue to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the property. In addition, attendance at all scheduled skill development sessions and departmental meetings is required. Skills:Organizational Skills: Event coordinators need to be highly organized to manage multiple tasks, deadlines, and details simultaneously.Communication Skills: Strong written and verbal communication skills are essential for effectively communicating with clients, vendors, team members, and attendees.Problem-Solving Skills: Events rarely go exactly as planned, so event coordinators need to be able to think quickly on their feet and solve problems as they arise.Attention to Detail: From creating event timelines to coordinating logistics, attention to detail is critical to ensure that every aspect of an event runs smoothly.Negotiation Skills: Event coordinators often negotiate contracts with vendors, so having good negotiation skills is important.Creativity: Being able to come up with creative ideas for themes, decorations, and activities can help make an event memorable.Computer Skills: Proficiency with event management software, spreadsheets, word processing, and presentation software is often required.Customer Service Skills: Event coordinators need to be able to provide excellent customer service to clients and attendees to ensure satisfaction.Reporting: The Events Coordinator reports to the Membership ManagerAdditional Requirements:Employees are required to be CPR/AED Certified or must complete in person training and obtain certification at their own cost within 30 days of employment.The ability to lift 25 pounds regularly, squat and bend over regularly. carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift Must have a valid form of ID Must be able to sit and stand for prolonged periods of time Moderate noise level in the work environment We are a Drug Free Workplace. Passing a drug test is a condition of employment. The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.EEO Statement: The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Mar 27, 2024
Full time
Job Description Job Description Description:EVENT COORDINATORThe Event Coordinator will oversee and manage all event functions, member sponsored events and non-member events at The Pickleball Club LLC and the Play for Life Foundation Inc. This passionate candidate will have a passion for providing exceptional service and experiences to the membership and their guests, while achieving budgetary sales goals. They will also have responsibility for the Play for Life Foundation Lakewood Ranch coordination and promotion.The Event Coordinator will provide inquires with welcoming tours, necessary information, pricing, etc. to give an understanding of the overall price and operational expectation of the function. This sales position will write and execute all contracts and requests for deposits. The Event Coordinator will then formulate a Banquet Event Order BEO or a Foundation Event Order FEO that includes all details of the event, such as date, timing, location, floor plans, persons expected, food selections, pricing, audio/visual needs, etc. The Events Coordinator will also monitor status of all scheduled payments, attendee final count, and food and beverage selections. The principal location for events will be the Players' lounge and the Players' Courtyard. The Events Coordinator will coordinate a team of department managers, e.g. Pickles Caf , Dinks ProShop, Programming, and Facility. Responsibilities:The position will have primary responsibility for coordinating events, receptions, fundraisers, tournaments, parties, etc. within the club.Promote both member and non-member events.Meet special event revenue goalsSupervises the set-ups, breakdowns, staffing levels and quality of service. Day of event management and execution Pre-event planning activities include finalization of event details with the member or sponsored individual including creating floor plans, event space walk through, billing & account maintenance. Working with the front and back of house teams to ensure the event is set-up and service is carried out according to the client's expectations, following the outline of the BEOs. Attendance at weekly Management meetingsParticipate as needed in the execution of club-sponsored events for members. Ensuring all introductions and member communications are responded to in an enthusiastic and timely manner. Regularly reviewing upcoming events and having a thorough understanding of all requirements as well as member expectations on scheduled events Maintaining accurate and comprehensive database and files with event information Demonstrating clear and open communication with staff on events Requirements:RequirementsEducation: While there isn't a specific degree required to become an event coordinator, many professionals in this field have a bachelor's degree in hospitality management, marketing, communications, business administration, or a related field. Experience: Entry-level event coordinator positions accept candidates with little to no experience, but having relevant experience through internships, part-time jobs, or volunteer work can be beneficial. As you progress in your career, we typically look for several years of experience in event planning and management.Certifications: While not always required, obtaining certifications can demonstrate your expertise and commitment to the field. Certifications such as Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP) are examples of credentials that can enhance your credentials as an event coordinator.Networking: Building a network of contacts in the event planning industry can be beneficial for finding job opportunities, learning about industry trends, and obtaining referrals.Work Schedule: Ability to work weekends, evenings, and some holidaysDue to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the property. In addition, attendance at all scheduled skill development sessions and departmental meetings is required. Skills:Organizational Skills: Event coordinators need to be highly organized to manage multiple tasks, deadlines, and details simultaneously.Communication Skills: Strong written and verbal communication skills are essential for effectively communicating with clients, vendors, team members, and attendees.Problem-Solving Skills: Events rarely go exactly as planned, so event coordinators need to be able to think quickly on their feet and solve problems as they arise.Attention to Detail: From creating event timelines to coordinating logistics, attention to detail is critical to ensure that every aspect of an event runs smoothly.Negotiation Skills: Event coordinators often negotiate contracts with vendors, so having good negotiation skills is important.Creativity: Being able to come up with creative ideas for themes, decorations, and activities can help make an event memorable.Computer Skills: Proficiency with event management software, spreadsheets, word processing, and presentation software is often required.Customer Service Skills: Event coordinators need to be able to provide excellent customer service to clients and attendees to ensure satisfaction.Reporting: The Events Coordinator reports to the Membership ManagerAdditional Requirements:Employees are required to be CPR/AED Certified or must complete in person training and obtain certification at their own cost within 30 days of employment.The ability to lift 25 pounds regularly, squat and bend over regularly. carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift Must have a valid form of ID Must be able to sit and stand for prolonged periods of time Moderate noise level in the work environment We are a Drug Free Workplace. Passing a drug test is a condition of employment. The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.EEO Statement: The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Mar 20, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: • Maintain complete knowledge of all FBO services and functions. • Greet and welcome customers, members and guests with a smile • Answer all incoming telephone calls • Monitor and respond to all email traffic • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories • Maintain stock of customer and office consumables • Complete NATA Safety 1st training as soon as possible after start of position • Complete service sales tickets and process credit card and member account sales transactions • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible • Create arrival and departure reservations in an electronic calendar or other software that may be made available • Maintain professional demeanor in high stress situations and busy times • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion • Motivation of staff to perform at their highest abilities • Attend/Conduct all departmental meetings as necessary • Assist department Director and Assistant Manager with projects as required • Maintain professional dress and physical appearance • Other duties as assigned or requested • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests MINIMUM QUALIFICATIONS: Customer service experience required. Basic math and accounting skills Excellent telephone etiquette and interpersonal skills required. Computer literate and proficient in Word, Excel, related inventory software ADDITIONAL QUALIFICATIONS: Service oriented- able to pamper, accommodate and anticipate guests needs Enjoy working with people and possess a friendly and outgoing personality. Solution oriented Exceptional communication, organizational skills and detail oriented Flexible and accommodating attitude Maintain a positive attitude and contribute toward a quality work environment Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's) Maintain a professional image with the proper uniform standard and maintaining personal hygiene Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain a clean; safe, fully stocked and well organized work area. Be on time for your shift and maintain schedule provided Positive, energetic and professional demeanor Ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Walk/stand for an extended period of time Occasionally lift and/or move up to 50 pounds. Ascend/descend stairs as a daily routine. Must be able to comprehend reading materials. Must be able to interact with co-workers, customers and have a sense of TEAM
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Mar 19, 2024
Full time
Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out. DUTIES & RESPONSIBILITIES: Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers. Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller's request. Review and familiarize yourself with all activities/events taking place on property and in the local community. Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events. Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage. Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries. Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms. Check Departmental & Personal email and return messages promptly. Check/Update the Golf Cancellation Policy daily on the Golf Course Status page. Communicate with entire team pertinent information provided directly to you. Audit reservation systems to ensure correct bookings for members and guests. Monitor all event waitlists for the opportunity to accommodate. Notify Management if anything seems amiss with system set-ups for tee times and reservations. Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building. Process arrivals and offer beverage to guests while they wait. Complete daily checklists per scheduled shift. Contact housekeeping and/or maintenance staff with guest related requests and concerns. Log any maintenance concerns and provide service recovery to guests. Process departures, ensuring that all billing amounts and information are correct. Complete daily reservation Audit Report for Accounting. Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day. Ensure interior office is closed and locked securely upon end of each day. Perform other duties as directed by Management. QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION: 2 years office-related & customer service experience. Knowledge of the hospitality industry is preferred. Intermediate computer skills using Microsoft Word & Excel. Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously. Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests. Ability to handle multiple calls while maintaining a calm demeanor. Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation. Ability to lift up to 50lbs. Job requires sitting at desk (70%) and standing & greeting (30%). Benefits: Medical, dental, vision and life insurance Paid time off: 1 week paid vacation after 6 months; 3 sick & personal days, and 10 holidays after 90 days 401(k) with company match Flexible spending and health savings accounts LTD and STD Employee discounts: food, retail merchandise, boat rentals Golf privileges
Overview As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. Salary/Grade Level: $15.00 - $18.00 SUMMARY Responsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts, and oversees efforts to prevent the public from becoming nonpaying riders. Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan ("Plans") is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company. Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.'s long-term value. Qualifications NECESSARY SKILLS AND KNOWLEDGE Ability to meet time and attendance requirements. Ability to work all different shifts including holidays and weekends. Ability to attend all scheduled meetings, orientations and trainings. Ability to handle stress under pressure. Excellent communication and customer service skills. Ability to learn, understand, and follow oral and written instructions/directions. Skill in operating personal computer utilizing a variety of computer software. Skill in establishing and maintaining cooperative working relationships with other employees. Ability to work directly with the public, providing information and assistance on a daily basis. Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. MINIMUM QUALIFICATIONS (education, experience, skills) High school diploma or equivalent. Two (2) seasons of host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services. Ability to successfully pass a background check. PREFERRED QUALIFICATIONS (education, experience, skills) Current CPR and first aid certificates. Drug testing may be required. Previous experience working in the visitor or hospitality industry or other customer service related field. WORKING CONDITIONS Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction. The Tram is a non-smoking facility with designated outside-smoking areas. Responsibilities JOB DUTIES Ensure that each customer receives prompt and. courteous service People-oriented and able to provide superior customer service. Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. Functions as the respective host supervisor (), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest services. Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests. Acts as one of the primary contacts to settle collected vouchers with cruise ship staff to ensure MRT will be paid accurately; accurately collects and exchanges cruise ship vouchers for tramway tickets. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex. As an experienced Host, provides correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers.Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement. Train and supervise subordinate hosts. Performs other incidental and related duties as required and assigned.
Mar 19, 2024
Full time
Overview As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. Salary/Grade Level: $15.00 - $18.00 SUMMARY Responsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts, and oversees efforts to prevent the public from becoming nonpaying riders. Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan ("Plans") is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company. Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.'s long-term value. Qualifications NECESSARY SKILLS AND KNOWLEDGE Ability to meet time and attendance requirements. Ability to work all different shifts including holidays and weekends. Ability to attend all scheduled meetings, orientations and trainings. Ability to handle stress under pressure. Excellent communication and customer service skills. Ability to learn, understand, and follow oral and written instructions/directions. Skill in operating personal computer utilizing a variety of computer software. Skill in establishing and maintaining cooperative working relationships with other employees. Ability to work directly with the public, providing information and assistance on a daily basis. Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. MINIMUM QUALIFICATIONS (education, experience, skills) High school diploma or equivalent. Two (2) seasons of host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services. Ability to successfully pass a background check. PREFERRED QUALIFICATIONS (education, experience, skills) Current CPR and first aid certificates. Drug testing may be required. Previous experience working in the visitor or hospitality industry or other customer service related field. WORKING CONDITIONS Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction. The Tram is a non-smoking facility with designated outside-smoking areas. Responsibilities JOB DUTIES Ensure that each customer receives prompt and. courteous service People-oriented and able to provide superior customer service. Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. Functions as the respective host supervisor (), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest services. Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests. Acts as one of the primary contacts to settle collected vouchers with cruise ship staff to ensure MRT will be paid accurately; accurately collects and exchanges cruise ship vouchers for tramway tickets. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex. As an experienced Host, provides correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers.Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement. Train and supervise subordinate hosts. Performs other incidental and related duties as required and assigned.
POSITION SUMMARY The Room Chef is responsible for coordinating activities of and directs the training and performance of chefs, cooks, and other kitchen workers engaged in the preparing and cooking food items in our hotels and or restaurants to ensure an efficient and effective food service and product. RESPONSIBILITIES Reports to the Director of Hospitality for successful performance of assigned duties. Responsible for the supervision and performance of all other cooks and kitchen workers. Relationships with Pastry Chef and must work in conjunction with the goals of the Restaurant Managers and Supervisors. Assist and advises other departments and company personnel, as necessary to assure the success of the Food and Beverage department and the company overall. Development, management, and implication of the budget for the kitchens, including the food cost of sales and kitchen labor costs while meeting the Health Departments required guidelines. Trains kitchen personnel in safe operating procedures of all equipment, utensils, and machinery. Establishes maintenance schedules in conjunction with manufacturer's instructions for all equipment. Delegate authority and assign responsibilities. Developing staff. Trains kitchen personnel to prepare all food while retaining the maximum amount of desirable nutrients special and dietary request to include low-fat, low-sodium, vegetarian and low-calorie meals. Control food costs and establishes purchasing specifications, storeroom requisitions systems, product storage, portion control, and waste control. Manage programs and processes to control and reduce loss time injuries. Ensure the safety and security of employees. Ability to maintain strict confidentiality relative to financial data, company policies and procedures. Plan and direct food preparation and culinary activities. Modify menus or create new ones that meet quality standards. Estimate food requirements and food/labor costs. Supervise kitchen staff's activities. Arrange for equipment purchases and repairs. Recruit and manage Kitchen staff. Rectify arising problems or guest complaints. Give prepared plates the 'final touch'. Perform administrative duties, including scheduling, managing time off requests, and payroll records. Comply with nutrition and sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers. Keep Kitchen staff motivated. Other duties as assigned. MISCELLANEOUS Management abilities demonstrated in managing the kitchen operational effectiveness. Maintain interpersonal working relationships among all personnel. Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the property. Effective managing of staff. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. QUALIFICATIONS 3 to 5 years' experience as a Chef d' Cuisine or Sous Chef. Valid State of Colorado Gaming License and Alcohol Beverage Control card and any applicable health certifications. Proven working experience as a Head Chef. Excellent record of kitchen management. Ability to spot and resolve problems efficiently. Capable of delegating multiple tasks. Communication and leadership skills. Keep up with cooking trends and best practices. Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Pay Rate: $57,500 to $60,000Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Mar 19, 2024
Full time
POSITION SUMMARY The Room Chef is responsible for coordinating activities of and directs the training and performance of chefs, cooks, and other kitchen workers engaged in the preparing and cooking food items in our hotels and or restaurants to ensure an efficient and effective food service and product. RESPONSIBILITIES Reports to the Director of Hospitality for successful performance of assigned duties. Responsible for the supervision and performance of all other cooks and kitchen workers. Relationships with Pastry Chef and must work in conjunction with the goals of the Restaurant Managers and Supervisors. Assist and advises other departments and company personnel, as necessary to assure the success of the Food and Beverage department and the company overall. Development, management, and implication of the budget for the kitchens, including the food cost of sales and kitchen labor costs while meeting the Health Departments required guidelines. Trains kitchen personnel in safe operating procedures of all equipment, utensils, and machinery. Establishes maintenance schedules in conjunction with manufacturer's instructions for all equipment. Delegate authority and assign responsibilities. Developing staff. Trains kitchen personnel to prepare all food while retaining the maximum amount of desirable nutrients special and dietary request to include low-fat, low-sodium, vegetarian and low-calorie meals. Control food costs and establishes purchasing specifications, storeroom requisitions systems, product storage, portion control, and waste control. Manage programs and processes to control and reduce loss time injuries. Ensure the safety and security of employees. Ability to maintain strict confidentiality relative to financial data, company policies and procedures. Plan and direct food preparation and culinary activities. Modify menus or create new ones that meet quality standards. Estimate food requirements and food/labor costs. Supervise kitchen staff's activities. Arrange for equipment purchases and repairs. Recruit and manage Kitchen staff. Rectify arising problems or guest complaints. Give prepared plates the 'final touch'. Perform administrative duties, including scheduling, managing time off requests, and payroll records. Comply with nutrition and sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and customers. Keep Kitchen staff motivated. Other duties as assigned. MISCELLANEOUS Management abilities demonstrated in managing the kitchen operational effectiveness. Maintain interpersonal working relationships among all personnel. Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the property. Effective managing of staff. Accuracy in completing assigned duties, paperwork, and reports in a timely manner. QUALIFICATIONS 3 to 5 years' experience as a Chef d' Cuisine or Sous Chef. Valid State of Colorado Gaming License and Alcohol Beverage Control card and any applicable health certifications. Proven working experience as a Head Chef. Excellent record of kitchen management. Ability to spot and resolve problems efficiently. Capable of delegating multiple tasks. Communication and leadership skills. Keep up with cooking trends and best practices. Working knowledge of various computer software programs (MS Office, restaurant management software, POS). Pay Rate: $57,500 to $60,000Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Lake of the Torches Resort & Casino
Lac Du Flambeau, Wisconsin
DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of the kitchen department staff and assist in the management of all kitchen department operations. Specific responsibilities include, but are not limited to the following: 1. Is responsible for assisting in the management and performance of the kitchen staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 2. Ensures that kitchen department staff is providing exceptional guest services to assist in guest relations, profitability of the kitchen department and the overall profitability of the Lake of the Torches Resort Casino. 3. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 4. Assigns daily activities and responsibilities to kitchen department staff. 5. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 6. Trains and orients kitchen staff to position responsibilities, food handling and preparation, department operating procedures and maintenance of hygiene and cleanliness guidelines. 7. Supervises the preparation, quality, delivery, portion controls and ticket times of all hot and cold menu items and special food requests. 8. Operates a variety of kitchen equipment including steamers, ovens, skillets, woks, deep fat fryers, range, choppers, slicers and mixers. 9. Manages and maintains stock rotation and all food inventories. 10. Is responsible for interfacing with the dining room staff related to service or quality issues and obtaining resolutions. 11. May assist in the performance of kitchen department staff activities to ensure guest expectations and kitchen department operations are performed in a timely and efficient manner. 12. Ensures compliance with State Health Department Regulations and addresses potential violations in a timely manner. 13. Works closely with the kitchen manager to analyze kitchen performance and implements enhancements to maximize revenues and increase guest satisfaction. 14. Is responsible for participating in the development and adherence to the kitchen department budget that may include staff and equipment forecasting. 15. Responsible for recommending and maintaining kitchen department objectives, standards and policies and procedures for review by the Kitchen Manager. 16. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Kitchen Manager of issues and outcomes. 17. Performs other duties as assigned. POSITION RELATIONSHIPS: Internal: Continuous contact with Food and Beverage staff and occasional contact with security, shipping and receiving, conventions and facility administration. External: Frequent contact with guests. Occasional contact with suppliers and sales representatives. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately fifteen associates. May be called upon to make supervisory decisions in other areas of the Food & Beverage department. May assume the responsibilities of the Kitchen Manager when the Kitchen Manager is not available. SUPERVISION RECEIVED: Operates independently with supervision received from the Kitchen Manager. May review major or unusual decisions with Kitchen Manager. EDUCATION: A high school education or equivalent is required. A Hospitality degree with an emphasis on Culinary Arts, or a Culinary Arts degree is preferred. ServSafe certification is required within 90 days of employment. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, kitchen environment is required. A minimum of three years prior experience preparing foods including the use of various types of cooking equipment and utensils, measuring and timing is required. SKILLS: Must possess excellent interpersonal, communication, delegation, prioritization, mathematical and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Basic familiarity with PC's and related software is preferred. WORKING ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within the kitchen with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, sharp implements, spills, wet floors or guest behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Kitchen Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.
Mar 14, 2024
Full time
DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of the kitchen department staff and assist in the management of all kitchen department operations. Specific responsibilities include, but are not limited to the following: 1. Is responsible for assisting in the management and performance of the kitchen staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities. 2. Ensures that kitchen department staff is providing exceptional guest services to assist in guest relations, profitability of the kitchen department and the overall profitability of the Lake of the Torches Resort Casino. 3. Assists in the monitoring of internal operations including daily operations, scheduling, management of policies and procedures and guest satisfaction. 4. Assigns daily activities and responsibilities to kitchen department staff. 5. Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage. 6. Trains and orients kitchen staff to position responsibilities, food handling and preparation, department operating procedures and maintenance of hygiene and cleanliness guidelines. 7. Supervises the preparation, quality, delivery, portion controls and ticket times of all hot and cold menu items and special food requests. 8. Operates a variety of kitchen equipment including steamers, ovens, skillets, woks, deep fat fryers, range, choppers, slicers and mixers. 9. Manages and maintains stock rotation and all food inventories. 10. Is responsible for interfacing with the dining room staff related to service or quality issues and obtaining resolutions. 11. May assist in the performance of kitchen department staff activities to ensure guest expectations and kitchen department operations are performed in a timely and efficient manner. 12. Ensures compliance with State Health Department Regulations and addresses potential violations in a timely manner. 13. Works closely with the kitchen manager to analyze kitchen performance and implements enhancements to maximize revenues and increase guest satisfaction. 14. Is responsible for participating in the development and adherence to the kitchen department budget that may include staff and equipment forecasting. 15. Responsible for recommending and maintaining kitchen department objectives, standards and policies and procedures for review by the Kitchen Manager. 16. Resolves associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Kitchen Manager of issues and outcomes. 17. Performs other duties as assigned. POSITION RELATIONSHIPS: Internal: Continuous contact with Food and Beverage staff and occasional contact with security, shipping and receiving, conventions and facility administration. External: Frequent contact with guests. Occasional contact with suppliers and sales representatives. SUPERVISORY RESPONSIBILITIES: Is responsible for the direct supervision of approximately fifteen associates. May be called upon to make supervisory decisions in other areas of the Food & Beverage department. May assume the responsibilities of the Kitchen Manager when the Kitchen Manager is not available. SUPERVISION RECEIVED: Operates independently with supervision received from the Kitchen Manager. May review major or unusual decisions with Kitchen Manager. EDUCATION: A high school education or equivalent is required. A Hospitality degree with an emphasis on Culinary Arts, or a Culinary Arts degree is preferred. ServSafe certification is required within 90 days of employment. EXPERIENCE: A minimum of two years supervisory experience in a high volume, full service, kitchen environment is required. A minimum of three years prior experience preparing foods including the use of various types of cooking equipment and utensils, measuring and timing is required. SKILLS: Must possess excellent interpersonal, communication, delegation, prioritization, mathematical and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Basic familiarity with PC's and related software is preferred. WORKING ENVIRONMENT: 1. Work Conditions: The majority of responsibilities are performed within the kitchen with exposure to differentials in temperature. 2. Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, sharp implements, spills, wet floors or guest behaviors may create undesirable conditions. 3. Physical Requirements: Continual walking, bending, standing and lifting is required. BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Kitchen Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.
Please click here () to review our Applicant Privacy Policy. LIVE THE ISLAND LIFEIn 2016, we launched our first Marlin Bar in Coconut Point, Florida as a laid back space where locals and travelers could gather casually over food and drink. Two years later, a second oasis opened its doors in the mecca of mid-century modernism: Palm Springs, California. Since our guests are asking us for more, we are adding several throughout the United States over the next few years (and beyond). The Marlin Bar is the perfect spot to shop, enjoy frozen cocktails, light fare with friends & family where friendly service and casual vibe are always the catch of the day. SET THE COURSEThe Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy. The Visual Manager provides the ultimate guest in-store experience of the Tommy Bahama brand through excellent visual merchandising and presentation execution in order to drive sales and maximize profitability. BE THE MARLIN BAR GUIDE Create a relaxed destination - Drive branding and business objectives/sales through excellent execution of visual merchandising and presentation. Utilize all company tools, visual talent, and knowledge to plan, map, and execute monthly floor sets incorporating appropriate store specific adaptations as necessary. In partnership with Regional Visual Manager, identify market specific nuances. Develop and implement brand appropriate solutions to address these unique needs. Ensure all signing and graphics are installed and maintained to company standards. Maintain neat, orderly, and accessible, prop and sign storage areas. Greet all guests with eye contact and a genuine/authentic smile and personalized offer to help with their shopping needs when appropriate. Set the course - Act as location expert for Tommy Bahama merchandising and presentation standards, and responsible for training team members to help improve their skills and ensure consistent presentation. Reference, share, and apply product knowledge information on an ongoing basis. Build the perfect oasis - In partnership with management, continually analyze and respond to business/selling trends, assortment needs, and guest feedback proactively adapt merchandising and presentations as needed. Maintain two-way communication with appropriate partners regarding visual merchandising and maintenance. Verify merchandise status with the Stock Coordinator and ensure the status coincides with merchandise placement plan. As requested, provide timely photos to Regional Visual Manager and corporate visual team documenting execution of a given project. Provide ongoing written feedback to Regional Visual Manager and corporate visual team on merchandising/presentation strengths and opportunities. Demonstrate the values in all business decisions and actions. Participate in cleaning and upkeep of the location at the direction of senior management. Assisting guests should always come first. Be receptive to feedback and coaching. Perform duties as required and that may occasionally be necessary to support the business. ESSENTIALS FOR LIFE IN PARADISE High school diploma or GED required Must be at least 18 years of age or older Generally, 3+ years of experience in visual merchandising and presentation. Specialty retailer or hospitality company preferred Strong demonstrated visual merchandising/presentation skills Knowledgeable of current fashion and visual merchandising trends and able to effectively interpret/apply to our brand Proficient with basic computer programs (Word, Excel, Outlook), digital photography, and basic photo software Guest service experience and awareness ESSENTIAL PHYSICAL REQUIREMENTS Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required - frequently Climbing ladders - occasionally Routine standing for duration of shift (up to 8 hours) Possible Travel for training and assisting at other Tommy Bahama locations Ability to work varied hours and days including nights, weekends and holidays as needed Mahalo (thank you) for your interest in Tommy Bahama! Tommy Bahama participates in E-Verify. Details in English and Spanish () . Right to Work Statement in English () and Spanish () . Aloha! At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success - if you'd like to help us "Live the Island Life," we'd like to hear from you. Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Mar 12, 2024
Full time
Please click here () to review our Applicant Privacy Policy. LIVE THE ISLAND LIFEIn 2016, we launched our first Marlin Bar in Coconut Point, Florida as a laid back space where locals and travelers could gather casually over food and drink. Two years later, a second oasis opened its doors in the mecca of mid-century modernism: Palm Springs, California. Since our guests are asking us for more, we are adding several throughout the United States over the next few years (and beyond). The Marlin Bar is the perfect spot to shop, enjoy frozen cocktails, light fare with friends & family where friendly service and casual vibe are always the catch of the day. SET THE COURSEThe Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy. The Visual Manager provides the ultimate guest in-store experience of the Tommy Bahama brand through excellent visual merchandising and presentation execution in order to drive sales and maximize profitability. BE THE MARLIN BAR GUIDE Create a relaxed destination - Drive branding and business objectives/sales through excellent execution of visual merchandising and presentation. Utilize all company tools, visual talent, and knowledge to plan, map, and execute monthly floor sets incorporating appropriate store specific adaptations as necessary. In partnership with Regional Visual Manager, identify market specific nuances. Develop and implement brand appropriate solutions to address these unique needs. Ensure all signing and graphics are installed and maintained to company standards. Maintain neat, orderly, and accessible, prop and sign storage areas. Greet all guests with eye contact and a genuine/authentic smile and personalized offer to help with their shopping needs when appropriate. Set the course - Act as location expert for Tommy Bahama merchandising and presentation standards, and responsible for training team members to help improve their skills and ensure consistent presentation. Reference, share, and apply product knowledge information on an ongoing basis. Build the perfect oasis - In partnership with management, continually analyze and respond to business/selling trends, assortment needs, and guest feedback proactively adapt merchandising and presentations as needed. Maintain two-way communication with appropriate partners regarding visual merchandising and maintenance. Verify merchandise status with the Stock Coordinator and ensure the status coincides with merchandise placement plan. As requested, provide timely photos to Regional Visual Manager and corporate visual team documenting execution of a given project. Provide ongoing written feedback to Regional Visual Manager and corporate visual team on merchandising/presentation strengths and opportunities. Demonstrate the values in all business decisions and actions. Participate in cleaning and upkeep of the location at the direction of senior management. Assisting guests should always come first. Be receptive to feedback and coaching. Perform duties as required and that may occasionally be necessary to support the business. ESSENTIALS FOR LIFE IN PARADISE High school diploma or GED required Must be at least 18 years of age or older Generally, 3+ years of experience in visual merchandising and presentation. Specialty retailer or hospitality company preferred Strong demonstrated visual merchandising/presentation skills Knowledgeable of current fashion and visual merchandising trends and able to effectively interpret/apply to our brand Proficient with basic computer programs (Word, Excel, Outlook), digital photography, and basic photo software Guest service experience and awareness ESSENTIAL PHYSICAL REQUIREMENTS Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required - frequently Climbing ladders - occasionally Routine standing for duration of shift (up to 8 hours) Possible Travel for training and assisting at other Tommy Bahama locations Ability to work varied hours and days including nights, weekends and holidays as needed Mahalo (thank you) for your interest in Tommy Bahama! Tommy Bahama participates in E-Verify. Details in English and Spanish () . Right to Work Statement in English () and Spanish () . Aloha! At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success - if you'd like to help us "Live the Island Life," we'd like to hear from you. Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.