We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Apr 20, 2024
Full time
We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
Apr 20, 2024
Full time
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City. At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program. But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre. Why Join Our Team? Combine offers team members a positive and inclusive team environment, a variety of benefits, including competitive wages and tips, health benefits, meal discounts, Employee and Family Assistance Program, work/life balance and the ability to advance your career through training and development opportunities! As part of Century Group, career growth opportunities are available within other hospitality areas and expand across our diverse group of companies. Apply now to be part of our great workplace culture and discover your next career move! Role Summary Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service. With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals. You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance. You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members. Key Accountabilities • Supervise the day to day function of all employees, facilities, sales and costs. • Ensure that optimal service is being provided while maximizing profit potential. • Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience. • Maintain a professional team through recruiting, training, and coaching. • Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation. • Establish and monitor budgets and performance targets. • Maintain knowledge of the industry and the competition. • Build the business through marketing initiatives. • Ensure the highest quality products and customer service • Bring your passion and smile • Performs other duties as assigned and directed by the Operations Manager. Education and Experience • A minimum of 5 years hospitality industry experience in a management role • Degree or Diploma in Hospitality or Business Management is an asset Required Knowledge, Skills and Abilities • Demonstrated leadership skills • Proven entrepreneurial spirit that creates a presence "on the floor" and in the community • Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers • Knowledge of relevant legislation and regulations CCB1
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. Responsibilities and Accountability: Ensure consistent customer satisfaction: • Execute the Own your Shift responsibilities under people, customer, and service are completed • Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s) • Ensure that employees are clean and neat in appearance • Personally demonstrate that customer needs are the highest priority • Ensure food safety, quality, and accuracy of orders • Resolve customer complaints quickly while maintaining positive customer relations • Greets customers with a smile, is polite and pleasant when speaking with customers • Works with management and fellow employees to serve customers with a sense of urgency • Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand • Demonstrates a positive and enthusiastic attitude with co-works Attendance: • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. • Provides appropriate notice when unable to be at work. • Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: • Takes action without being told, goes beyond what is simply required and maintains a high activity level Developing people: • Provide regular feedback to the RGM on the performance of Team Members • Provide ongoing constructive and complimentary feedback to Team Members • Actively participate in the training of Team Members • Handle conflicts constructively and work with RGM to achieve resolution Act Like an Owner • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor • Oversee proper product preparation, rotation, portioning, cooking, and holding times • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times Job Requirements and Essential Functions: • Must be at least 18 years old Must pass a background check criteria • Must have reliable transportation Able to do basic business math • Able to stock shelves and coolers Able to clean the parking lot and surrounding grounds • Able to sweep and mop floors Able to lift, carry out trash containers, and place in an outside bin • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
Apr 19, 2024
Full time
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. Responsibilities and Accountability: Ensure consistent customer satisfaction: • Execute the Own your Shift responsibilities under people, customer, and service are completed • Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s) • Ensure that employees are clean and neat in appearance • Personally demonstrate that customer needs are the highest priority • Ensure food safety, quality, and accuracy of orders • Resolve customer complaints quickly while maintaining positive customer relations • Greets customers with a smile, is polite and pleasant when speaking with customers • Works with management and fellow employees to serve customers with a sense of urgency • Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand • Demonstrates a positive and enthusiastic attitude with co-works Attendance: • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. • Provides appropriate notice when unable to be at work. • Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: • Takes action without being told, goes beyond what is simply required and maintains a high activity level Developing people: • Provide regular feedback to the RGM on the performance of Team Members • Provide ongoing constructive and complimentary feedback to Team Members • Actively participate in the training of Team Members • Handle conflicts constructively and work with RGM to achieve resolution Act Like an Owner • Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor • Oversee proper product preparation, rotation, portioning, cooking, and holding times • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times Job Requirements and Essential Functions: • Must be at least 18 years old Must pass a background check criteria • Must have reliable transportation Able to do basic business math • Able to stock shelves and coolers Able to clean the parking lot and surrounding grounds • Able to sweep and mop floors Able to lift, carry out trash containers, and place in an outside bin • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
Job title Assistant Manager Reports to General Manager, Operations Department Operations FLSA Status Full-Time, Non-Exempt Position Summary Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consist of students, unions, and student managers. This position will require the manager to be hands on and on the floor during peak times supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to the dining operations. Expected Hours of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year (estimated 32 weeks), and additional hours during peak periods of business and special events. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Staff Supervision Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees. Participates in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees. Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals. Participates or conducts in student, student manager and union meetings on a scheduled bases. Oversees or participates in supervision of student managers and the student manager training program. Conducts or delegates daily pre-service. Communicates all cleaning projects to staff. Conducts line checks and manual station inspections. Service Management Conducts line checks and manual station inspections. Actively solicits customer input by participating in table visits and meeting the managers. Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolution to customer complaints. Administrative Management Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts. Oversees student manager program - keeping track of attendance issues for student employees in terms of progressive disciplinary actions. Maintains and updates unit checklists for all stations and employees. Maintains micros system or operating system for the unit. Awareness and basic knowledge of profit and loss summary. Follows budgetary guidelines for food and labor costs. Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned. Production Management Assures efficiency in ordering, receiving and storage process for the unit. Provides leadership for the development of menu concepts and special promotions. Works with Unit Manager and Executive Chef to assure unit is aligned with company's culinary vision. Assures that menus, recipes, modifications/exceptions, and culinary initiatives are reviewed with the Unit Manager and Executive Chef for input and approval. Assures the excellence of all food production aspects including food presentation, safety and sanitation, recipe changes and product development, menu item pricing and market analysis, inventory, requisitions and transfers. Hands-on understanding of multi-unit operations. Service Management Establishes the customer service expectations for the unit including staff training, and processes to gather and respond to customer feedback (internal customer) and suggestions. Assures development and maintenance of appropriate signage for the unit. Education and Training Associate's degree or higher in food service or related field. Desired Qualifications Equivalent education/experience will substitute for minimum qualifications. 2 years progressively responsible experience managing a similar food service operation. Experience in a high volume food service establishment preferred. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
Apr 19, 2024
Full time
Job title Assistant Manager Reports to General Manager, Operations Department Operations FLSA Status Full-Time, Non-Exempt Position Summary Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consist of students, unions, and student managers. This position will require the manager to be hands on and on the floor during peak times supporting employees and providing excellent customer service. The Assistant Manager is responsible for implementing and maintaining all operational procedures and programs related to the dining operations. Expected Hours of Work This is a full time position whose schedule is based on the customers' needs and needs of the business. The position primarily works a set schedule during the school year, includes 1 weekend day and can include weekends, evenings, and late night hours. The position requires a minimum of 40 hours per week in summer, minimum of 47.5 hours a week during the school year (estimated 32 weeks), and additional hours during peak periods of business and special events. Scheduled shifts can vary in length. Weekends and evenings are required. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek. Essential Functions Staff Supervision Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees. Participates in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees. Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals. Participates or conducts in student, student manager and union meetings on a scheduled bases. Oversees or participates in supervision of student managers and the student manager training program. Conducts or delegates daily pre-service. Communicates all cleaning projects to staff. Conducts line checks and manual station inspections. Service Management Conducts line checks and manual station inspections. Actively solicits customer input by participating in table visits and meeting the managers. Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolution to customer complaints. Administrative Management Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts. Oversees student manager program - keeping track of attendance issues for student employees in terms of progressive disciplinary actions. Maintains and updates unit checklists for all stations and employees. Maintains micros system or operating system for the unit. Awareness and basic knowledge of profit and loss summary. Follows budgetary guidelines for food and labor costs. Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned. Production Management Assures efficiency in ordering, receiving and storage process for the unit. Provides leadership for the development of menu concepts and special promotions. Works with Unit Manager and Executive Chef to assure unit is aligned with company's culinary vision. Assures that menus, recipes, modifications/exceptions, and culinary initiatives are reviewed with the Unit Manager and Executive Chef for input and approval. Assures the excellence of all food production aspects including food presentation, safety and sanitation, recipe changes and product development, menu item pricing and market analysis, inventory, requisitions and transfers. Hands-on understanding of multi-unit operations. Service Management Establishes the customer service expectations for the unit including staff training, and processes to gather and respond to customer feedback (internal customer) and suggestions. Assures development and maintenance of appropriate signage for the unit. Education and Training Associate's degree or higher in food service or related field. Desired Qualifications Equivalent education/experience will substitute for minimum qualifications. 2 years progressively responsible experience managing a similar food service operation. Experience in a high volume food service establishment preferred. Work Environment The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls. The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise. Long, irregular working hours. Exposure to extreme temperatures in coolers and freezers. Physical and Mental Demands The position is very active and the employee must be able to stand and walk for a minimum of 8 hours. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. While performing the duties of the job, the employee is regularly required to talk and hear. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision. The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs. Valid driver's license and clean driving record required. Ability to demonstrate safe driving practices. Licensure/Certification ServSafe Certification Travel Travel between UB campuses may be required. May need to attend conferences and/or special events. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee Name: Employee Signature: Date: Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.
About Us COMPANY SHARES 10% PROFIT SCHEME FOR YOU AND YOUR TEAM PAID OVERTIME PENSION ENHANCEMENTS UP TO 10% TAXI HOME CONTIRBUTIONS 4-WEEK SABBATICAL EVERY 5 YEARS STAFF DISCOUNT We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. HOP STOCK We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together. OVERTIME We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us. PROFIT SHARE Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job. PENSION ENHANCEMENT We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously. SAFE RIDE HOME We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew. 4-WEEK SABBATICAL After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want. STAFF DISCOUNT 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe ( don't put your hoody in the fridge though) BEER TRAINING We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. AND A LOT MORE Okay, deep breath enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts. We're also the world's first carbon negative beer business. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment. About The Role BREWDOG ARE ON THE HUNT FOR A DEPUTY GENERAL MANAGER! We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team. In this role you'll be a true leader - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. You will be the right hand person for the General Manager, taking the reigns when they are away from the business to ensure that everything flows as it should. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also support in managing the profitability of the overall business. You'll be influential in leading a large management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us. About You We are seeking candidates who currently hold the position of a General Manager. The ideal candidate will bring a wealth of experience and expertise to drive success in this dynamic role. You will have a couple of years experience in a busy bar & kitchen in order to help steer and develop the team here. Financial acumen will also be required for this role, with a solid understand of P&L's in all parts of the business. You'll be dedicated and flexible - this one of a kind role within BrewDog will be both challenging and rewarding, and something you can make your own. Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn. You also must be customer service focus centric, making sure every single experience a customer has at this BrewDog bar absolutely stand-out. You'll be a natural trainer & love seeing the people around you learn & develop, you'll be responsible for nurturing the future talent in BrewDog bars and take pride in that. Proven experience of successfully managing and developing a driven and high performing with examples of team progression. THE BREWDOG CHARTER WE BLEED CRAFT BEER This is our true North. WE ARE UNCOMPROMISING If we don't love it, we don't do it. Ever. WE COUNT TIME IN DOG YEARS We are ambitious. We are relentless. We take risks. WE CHALLENGE EVERYTHING We forge our own path. WITHOUT US WE ARE NOTHING We are BrewDog.
Apr 18, 2024
Full time
About Us COMPANY SHARES 10% PROFIT SCHEME FOR YOU AND YOUR TEAM PAID OVERTIME PENSION ENHANCEMENTS UP TO 10% TAXI HOME CONTIRBUTIONS 4-WEEK SABBATICAL EVERY 5 YEARS STAFF DISCOUNT We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. HOP STOCK We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together. OVERTIME We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us. PROFIT SHARE Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job. PENSION ENHANCEMENT We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously. SAFE RIDE HOME We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew. 4-WEEK SABBATICAL After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want. STAFF DISCOUNT 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe ( don't put your hoody in the fridge though) BEER TRAINING We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. AND A LOT MORE Okay, deep breath enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts. We're also the world's first carbon negative beer business. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment. About The Role BREWDOG ARE ON THE HUNT FOR A DEPUTY GENERAL MANAGER! We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team. In this role you'll be a true leader - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. You will be the right hand person for the General Manager, taking the reigns when they are away from the business to ensure that everything flows as it should. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also support in managing the profitability of the overall business. You'll be influential in leading a large management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us. About You We are seeking candidates who currently hold the position of a General Manager. The ideal candidate will bring a wealth of experience and expertise to drive success in this dynamic role. You will have a couple of years experience in a busy bar & kitchen in order to help steer and develop the team here. Financial acumen will also be required for this role, with a solid understand of P&L's in all parts of the business. You'll be dedicated and flexible - this one of a kind role within BrewDog will be both challenging and rewarding, and something you can make your own. Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn. You also must be customer service focus centric, making sure every single experience a customer has at this BrewDog bar absolutely stand-out. You'll be a natural trainer & love seeing the people around you learn & develop, you'll be responsible for nurturing the future talent in BrewDog bars and take pride in that. Proven experience of successfully managing and developing a driven and high performing with examples of team progression. THE BREWDOG CHARTER WE BLEED CRAFT BEER This is our true North. WE ARE UNCOMPROMISING If we don't love it, we don't do it. Ever. WE COUNT TIME IN DOG YEARS We are ambitious. We are relentless. We take risks. WE CHALLENGE EVERYTHING We forge our own path. WITHOUT US WE ARE NOTHING We are BrewDog.
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS Performs the duties of a Pit Manager by supervising the Supervisors. In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift. Performs the duties of the Assistant Table Games Shift Manager in the Poker Room to supervise all open poker tables. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations, and Virginia Alcohol Beverage Control Authority Rules and regulations. Communicate clearly and regularly the department goals and expectations to table games and poker employees. Aligns department to provide differentiated service to Seven Stars and Diamond customers. Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same. Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees. Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department. Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls. Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings. Ensures integrity and security of company funds and assets within the department on assigned shifts. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions. Familiarization with all Caesar's Brand programs and systems. Complimentary privileges within prescribed limits in accordance with the approved comp matrix. Duties as assignedQUALIFICATIONS: College degree preferred with 3-5 years progressively more challenging leadership role, casino operations. Ability to understand and analyze Budget & P&L statements. Proven time management and critical thinking skills required. Must possess excellent employee relations skills. Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel. Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G) Virginia Lottery rules and regulations. Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Virginia Lottery. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes 'manager on duty' responsibility. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet. Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily log book. Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function. EDUCATION/SKILLS/EXPERIENCE: Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills. Basic knowledge of all phases of restaurant management. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).' E
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
Apr 14, 2024
Full time
SUMMARY: Responsible for the overall operation, supervision, and administration of the Poker DepartmentJOB FUNCTIONS: Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and install Responsible for overseeing daily operation of Poker Academy Assists in the development of short- and long-range plans for the Poker department Establishes and administers an operating budget Responsible for the planning and successful execution of property poker tournaments, ensuring compliance with regulations Coordinates all aspects of events, including meeting with vendors and ensuring timely communication with Marketing, Cashiering and other departments involved Responsible for enhancing the growth of gaming revenues through the development of the customer base. Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees and staffing requirements Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes Recommends policy changes according to procedure Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play Provides an outstanding Poker experience/environment Responsible for the achievement of Total Service objectives and return visits of profitable customers Adheres to all regulatory, company and department policies and proceduresQUALIFICATIONS: Bachelor's degree (or equivalent college or technical school) 10+ years casino operations experience with progressive supervisory experience Demonstrated ability to deal effectively with employees at all levels Strong organizational and analytical skills Computer literacySUPERVISORY RESPONSIBILITIES: Poker Supervisors, Poker Dealers, Poker Clerks PHYSICAL REQUIREMENTS: Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
JOB SUMMARY:Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer KEY JOB FUNCTIONS: Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer. Supervises Table Games operations and personnel on an assigned shift as necessary. Includes inspecting desk prior to play. Monitoring bets and payouts are correct as needed. Sets high personal standards for performance and encourages others to do the same. Proactively recognizes rewards and celebrates outstanding examples of employee performance. Coaches direct reports in pertinent skills of operations. Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift Manager or above beforeissuing. Counsels, guides and instructs assigned personnel in the performance of their duties. Serves as a role model to all employees at all time. Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins Serves as the 'expert' on the floor Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft. Maintains current information on laws and regulations effecting table games. Reviews and assesses reports and other relevant sources of information related to the operations. All other job duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Harrah's from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah's disciplinary action procedures up to and including termination of employment.Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.Upon employment, all employees are required to fully comply with Harrah's policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. QUALIFICATIONS:Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player. REQUIRED PERSONAL COMPETENCIES:Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS/WORK ENVIRONMENT: Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:None ACCESS TO GAMING FLOOR:Access to gaming floor required.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Housekeeping Manager Division: Executive Hospitality Ref ID: R Location: Telluride, CO 81435 Rate: $ 75,000 - $95,000 Schedule: Monday - Friday. 40 - 50 hours June-Oct- subject to Overtime. Weekends as needed. November - May regular 40-hour week Monday - Friday. Benefits: Full benefits package included Health insurance, Dental Insurance vacation, and Paid time off. Room & Board: This position offers full room and board (housing allowance) relocating/moving expenses. Job description: A private family seeks to hire an experienced and detail-oriented Executive Housekeeper Manager to lead a team of housekeepers in the family's private ranch in Telluride, CO. The ideal candidate will be someone with experience in high-end private Homes, resorts, or Hotels. Must be a team player, with a "can-do" upbeat attitude, and experience providing white glove service. Responsibilities: Manage day-to-day operations of the housekeeping team in a private ranch Museum quality cleaning of art and antiques Mentor, coach, and train seasonal housekeeping team to ensure the highest service satisfaction for the principals and guests while maintaining cleanliness best practices and household protocols. Assign housekeeping tasks to housekeeping teams based on the residence and inspect work to ensure all standards and cleanliness practices are met. Manage and create schedules, and shifts for all housekeeping teams in each residence Collaborates with HR Family office to sit in on interviews for prospective new hires of seasonal staff Take inventory, and ensure adequate cleaning supplies in each household. Creating check-list and spreadsheets for household staff Oversee maintenance and construction projects as needed Create and maintain relationships with vendors and contractors Updating household manual Provide and reinforce a professional, welcoming, and supportive work environment Hands-on support to the housekeeping team as needed Organizational projects, closets, rotating clothes seasonally Requirements: Minimum 5 - 7 years of related work experience in High-end Hotels and resorts Prior experience as Executive Housekeeper Manager Excellent references from current and previous employers Ability to work independently and as part of a team Strong communication skills, both written and verbal (English) Utmost sense of confidentiality and discretion Must be extremely tech-savvy: computers & phone Must be proficient at creating reports and spreadsheets Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic, and attention to detail Exceptional organizational and time-management skills Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Tel: Agency DCA License For additional employment opportunities please visit our job postings at Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. Please be advised that the first round of our interview process involves a direct meeting at our Manhattan offices for all positions located in the tri-state area.
Apr 10, 2024
Full time
Housekeeping Manager Division: Executive Hospitality Ref ID: R Location: Telluride, CO 81435 Rate: $ 75,000 - $95,000 Schedule: Monday - Friday. 40 - 50 hours June-Oct- subject to Overtime. Weekends as needed. November - May regular 40-hour week Monday - Friday. Benefits: Full benefits package included Health insurance, Dental Insurance vacation, and Paid time off. Room & Board: This position offers full room and board (housing allowance) relocating/moving expenses. Job description: A private family seeks to hire an experienced and detail-oriented Executive Housekeeper Manager to lead a team of housekeepers in the family's private ranch in Telluride, CO. The ideal candidate will be someone with experience in high-end private Homes, resorts, or Hotels. Must be a team player, with a "can-do" upbeat attitude, and experience providing white glove service. Responsibilities: Manage day-to-day operations of the housekeeping team in a private ranch Museum quality cleaning of art and antiques Mentor, coach, and train seasonal housekeeping team to ensure the highest service satisfaction for the principals and guests while maintaining cleanliness best practices and household protocols. Assign housekeeping tasks to housekeeping teams based on the residence and inspect work to ensure all standards and cleanliness practices are met. Manage and create schedules, and shifts for all housekeeping teams in each residence Collaborates with HR Family office to sit in on interviews for prospective new hires of seasonal staff Take inventory, and ensure adequate cleaning supplies in each household. Creating check-list and spreadsheets for household staff Oversee maintenance and construction projects as needed Create and maintain relationships with vendors and contractors Updating household manual Provide and reinforce a professional, welcoming, and supportive work environment Hands-on support to the housekeeping team as needed Organizational projects, closets, rotating clothes seasonally Requirements: Minimum 5 - 7 years of related work experience in High-end Hotels and resorts Prior experience as Executive Housekeeper Manager Excellent references from current and previous employers Ability to work independently and as part of a team Strong communication skills, both written and verbal (English) Utmost sense of confidentiality and discretion Must be extremely tech-savvy: computers & phone Must be proficient at creating reports and spreadsheets Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic, and attention to detail Exceptional organizational and time-management skills Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Tel: Agency DCA License For additional employment opportunities please visit our job postings at Due to the volume of employment applications received, Society Staffing is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. Please be advised that the first round of our interview process involves a direct meeting at our Manhattan offices for all positions located in the tri-state area.
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
Apr 07, 2024
Full time
$27 hr. is typical starting pay. Table Games Supervisors must know 2 major games, with previous professional experience dealing in a casino and have the ability to work during our busiest times in the casino, including nights, holidays and weekends. Caesars offers best-in-class benefits after 90 days Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. DIRECTLY SUPERVISES: Tables Games Dealer
PURPOSE OF THIS POSITION Performs day-to-day housekeeping activities primarily in patient/visitor/employee occupied areas. Assures facility is maintained in neat, clean and safe manner. Complies with federal, state and local standards, guidelines and regulations governing this facility, and as may be instructed by the Manager of Environmental Services. JOB DUTIES/RESPONSIBILITIES Duty 1: Delivers a clean environment by performing the seven step cleaning method throughout the BVHA's facilities. Areas would include but not limited to: patient rooms / patient care areas, surgical suites, offices, and public / common areas. Does this in compliance with Joint Commission Standards, Federal, State, and Local Regulatory, Infection Control, and EVS policies / procedures. Duty 2 : Responsible to clean and sanitize floors, medical equipment, and bed frames according to established procedures. May perform special projects as directed (wall washings, hanging cubicle curtains, window washing) Duty 3: Operates various mechanized cleaning equipment i.e. Kivac portable J-closet, and commercial vacuum cleaners. Responsible to report any needed repairs immediately to Service Response Center (SRC). Duty 4: Handles clean and soiled linens retrieving and disposing of in designated locations. Duty 5: Responsible for disposal of trash, waste, and other disposable materials using standard procedures. Duty 6: Excellent skills in customer service - ability to listen to customers, clear verbal communication, professionalism, and respect Duty 7: Data entry, basic computer skills, and time management Duty 8: Responsible to respond to identified emergency codes as a first responder. Duty 9: Inventories, restocks, and replenishes supplies as needed. Duty 10: Moves furniture, equipment and supplies in a safe and responsible manner utilizing good body mechanics to enhance a safe environment. Duty 11: Responsible to turn in departmental documentation (Ex: Daily sheets, Monthly time Sheets, Request for Time Off) within Established Time Frames. Duty 12 : Attends and Participates where and when requested in educational activities, in-services, performance process improvement, accreditation process and customer service. REQUIRED QUALIFICATIONS Must be able to read, write and speak English in order to follow oral and written directions and documents, completions or status of assignments. Knowledge of simple mathematics required for determination of supply usage for reordering. Inventory of various counts required. Positive service-oriented interpersonal and communication skills required. PREFERRED QUALIFICATIONS Ability to operate Environmental Services equipment High school education PHYSICAL DEMANDS This position requires a full range of body motion walking, lifting, bending, climbing, standing/ walking long periods of time. Must be able to work at a fast pace. Must be able to lift, push, pull and move furniture, equipment, supplies and handle infectious/hazardous waste materials in a safe manner. The individual associate must be able to lift fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) BVHS
Apr 20, 2024
Full time
PURPOSE OF THIS POSITION Performs day-to-day housekeeping activities primarily in patient/visitor/employee occupied areas. Assures facility is maintained in neat, clean and safe manner. Complies with federal, state and local standards, guidelines and regulations governing this facility, and as may be instructed by the Manager of Environmental Services. JOB DUTIES/RESPONSIBILITIES Duty 1: Delivers a clean environment by performing the seven step cleaning method throughout the BVHA's facilities. Areas would include but not limited to: patient rooms / patient care areas, surgical suites, offices, and public / common areas. Does this in compliance with Joint Commission Standards, Federal, State, and Local Regulatory, Infection Control, and EVS policies / procedures. Duty 2 : Responsible to clean and sanitize floors, medical equipment, and bed frames according to established procedures. May perform special projects as directed (wall washings, hanging cubicle curtains, window washing) Duty 3: Operates various mechanized cleaning equipment i.e. Kivac portable J-closet, and commercial vacuum cleaners. Responsible to report any needed repairs immediately to Service Response Center (SRC). Duty 4: Handles clean and soiled linens retrieving and disposing of in designated locations. Duty 5: Responsible for disposal of trash, waste, and other disposable materials using standard procedures. Duty 6: Excellent skills in customer service - ability to listen to customers, clear verbal communication, professionalism, and respect Duty 7: Data entry, basic computer skills, and time management Duty 8: Responsible to respond to identified emergency codes as a first responder. Duty 9: Inventories, restocks, and replenishes supplies as needed. Duty 10: Moves furniture, equipment and supplies in a safe and responsible manner utilizing good body mechanics to enhance a safe environment. Duty 11: Responsible to turn in departmental documentation (Ex: Daily sheets, Monthly time Sheets, Request for Time Off) within Established Time Frames. Duty 12 : Attends and Participates where and when requested in educational activities, in-services, performance process improvement, accreditation process and customer service. REQUIRED QUALIFICATIONS Must be able to read, write and speak English in order to follow oral and written directions and documents, completions or status of assignments. Knowledge of simple mathematics required for determination of supply usage for reordering. Inventory of various counts required. Positive service-oriented interpersonal and communication skills required. PREFERRED QUALIFICATIONS Ability to operate Environmental Services equipment High school education PHYSICAL DEMANDS This position requires a full range of body motion walking, lifting, bending, climbing, standing/ walking long periods of time. Must be able to work at a fast pace. Must be able to lift, push, pull and move furniture, equipment, supplies and handle infectious/hazardous waste materials in a safe manner. The individual associate must be able to lift fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.) BVHS
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), A Taco Bell Team Member greets the customers in the restaurant or drive-thru, takes up orders, and also handles the payment. A team Member will also prepare and store food, prepare the food and drinks orders, and check to make sure orders are correct. Other responsibilities include packing the products, and maintaining a clean, safe work and dining environment. Responsibilities and Accountability: Ensure consistent customer satisfaction: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure you maintain a clean and neat in appearance Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Greets customers with a smile, is polite and pleasant when speaking with customers Works with management and fellow employees to serve customers with a sense of urgency Communicating with customers, teammates and managers in a positive manner Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand Working well with teammates and accepting coaching from management team Demonstrates a positive and enthusiastic attitude with co-works Ensure consistent Food Safety and Product Quality: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure food safety, quality, and accuracy of orders Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: Takes action without being told, goes beyond what is simply required and maintains a high activity level Job Requirements and Essential Functions: Must be at least 16 years old Able to stock shelves and coolers Able to sweep and mop floors Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Able to do basic business math Able to lift, carry out trash containers, and place in an outside bin Able to clean the parking lot and surrounding grounds This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
Apr 19, 2024
Full time
Who is Desert De Oro Foods? DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the recognition that DDO's award winning management team receives. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL PASSIONATE COMMITTED What is "Live Más"? Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Role: Reporting to the Restaurant General Manager (RGM), A Taco Bell Team Member greets the customers in the restaurant or drive-thru, takes up orders, and also handles the payment. A team Member will also prepare and store food, prepare the food and drinks orders, and check to make sure orders are correct. Other responsibilities include packing the products, and maintaining a clean, safe work and dining environment. Responsibilities and Accountability: Ensure consistent customer satisfaction: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure you maintain a clean and neat in appearance Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Greets customers with a smile, is polite and pleasant when speaking with customers Works with management and fellow employees to serve customers with a sense of urgency Communicating with customers, teammates and managers in a positive manner Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand Working well with teammates and accepting coaching from management team Demonstrates a positive and enthusiastic attitude with co-works Ensure consistent Food Safety and Product Quality: Execute the Own your Zone responsibilities under people, customer, and service are completed Ensure food safety, quality, and accuracy of orders Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time-keeping system, including accurately recording all hours worked. Initiative and Energy: Takes action without being told, goes beyond what is simply required and maintains a high activity level Job Requirements and Essential Functions: Must be at least 16 years old Able to stock shelves and coolers Able to sweep and mop floors Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Able to do basic business math Able to lift, carry out trash containers, and place in an outside bin Able to clean the parking lot and surrounding grounds This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. JB.0.00.LN
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31.3 billion. H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Production Representative, you'll provide our Customers with fresh, made in store product, like salads, sandwiches, and pizzas, and maintain department and food safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner- owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE willingness to deliver fast, fresh, and friendly customer service and teamwork with a great attitude? HEAD FOR BUSINESS commitment to using and improving your culinary skills? PASSION FOR RESULTS drive to support your Team's focus on excellence and customer satisfaction? We are looking for: - culinary training / work experience and food preparation experience (preferred) - communication and interpersonal skills - ability to work in a fast-paced environment What is the work? Production / Food Service: - Cuts, slices, dices, chops, food for recipe preparation; preps in accordance with recipe specifications and SOPs - Packages, labels, stock, rotate made in store products - Completes tasks at assigned workstation - Assists in multiple food preparation areas - Assists in technical areas and with catering orders, as needed - Performs other duties as needed Food Safety / Sanitation: - Complies with H-E-B food safety and sanitation standards - Properly handles / maintains temperature integrity of all ingredients, product, and equipment operation - Maintains sanitation in food preparation areas - Properly handles, operates, and maintains equipment - Performs as a team member to help ensure a safe, clean, productive operation Customer Service: - Provides internal customer service - Assists Customers as needed What is your background? - Minimum age 18 (mandatory) - High school diploma, or equivalent - Experience in food preparation and equipment (preferred) - Related experience (preferred) - Culinary certification, or equivalent combination of culinary training / work experience (preferred) Do you have what it takes to be a fit as an H-E-B Production Representative? - Culinary knowledge - Understanding of nutritional values and ingredients - Communication and interpersonal skills - Reading and writing skills - Ability to execute high-volume production - Ability to keep open availability to accommodate rotating shifts including frequent evenings, weekends, and holidays Can you - Function in a fast-paced, retail environment - Work extended hours and / or rotating schedules - Safely maneuver around moving mechanical parts - Constantly stand, walk, reach at waist, grasp - Frequently be exposed to fumes or airborne particles, and toxic or caustic materials - Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction - Occasionally be exposed to wet, cold, heat, ambient temperatures, and loud noise - Demonstrate the ability to lift 55 lbs, and manage in excess of 80 lbs with a team lift While there may be exceptions, the measurements noted are generally defined as Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 08-2021
Apr 19, 2024
Full time
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31.3 billion. H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Production Representative, you'll provide our Customers with fresh, made in store product, like salads, sandwiches, and pizzas, and maintain department and food safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner- owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE willingness to deliver fast, fresh, and friendly customer service and teamwork with a great attitude? HEAD FOR BUSINESS commitment to using and improving your culinary skills? PASSION FOR RESULTS drive to support your Team's focus on excellence and customer satisfaction? We are looking for: - culinary training / work experience and food preparation experience (preferred) - communication and interpersonal skills - ability to work in a fast-paced environment What is the work? Production / Food Service: - Cuts, slices, dices, chops, food for recipe preparation; preps in accordance with recipe specifications and SOPs - Packages, labels, stock, rotate made in store products - Completes tasks at assigned workstation - Assists in multiple food preparation areas - Assists in technical areas and with catering orders, as needed - Performs other duties as needed Food Safety / Sanitation: - Complies with H-E-B food safety and sanitation standards - Properly handles / maintains temperature integrity of all ingredients, product, and equipment operation - Maintains sanitation in food preparation areas - Properly handles, operates, and maintains equipment - Performs as a team member to help ensure a safe, clean, productive operation Customer Service: - Provides internal customer service - Assists Customers as needed What is your background? - Minimum age 18 (mandatory) - High school diploma, or equivalent - Experience in food preparation and equipment (preferred) - Related experience (preferred) - Culinary certification, or equivalent combination of culinary training / work experience (preferred) Do you have what it takes to be a fit as an H-E-B Production Representative? - Culinary knowledge - Understanding of nutritional values and ingredients - Communication and interpersonal skills - Reading and writing skills - Ability to execute high-volume production - Ability to keep open availability to accommodate rotating shifts including frequent evenings, weekends, and holidays Can you - Function in a fast-paced, retail environment - Work extended hours and / or rotating schedules - Safely maneuver around moving mechanical parts - Constantly stand, walk, reach at waist, grasp - Frequently be exposed to fumes or airborne particles, and toxic or caustic materials - Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction - Occasionally be exposed to wet, cold, heat, ambient temperatures, and loud noise - Demonstrate the ability to lift 55 lbs, and manage in excess of 80 lbs with a team lift While there may be exceptions, the measurements noted are generally defined as Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 08-2021
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together. Job Description Summary The Patient Dining Assistant will provide meal assistance, including meal selection, service and retrieval, to patients on a daily basis based on physician's diet orders. Assistant will accurately serve food and beverages to patients in accordance with the patient's diet prescription and verbally communicate patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption. The Patient Dining Assistant will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Dining Assistant will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Patient Dining Assistant will: Assist patients with making appropriate daily menu selections. Prepare, assemble and deliver patient meal trays and snacks in accordance to physician diet orders. Calculate modified diets/fluid restrictions, calories, etc. for meals only. Stock the pantries on the nursing units with patient food. Perform assorted kitchen duties including sanitation, set-up and completion of temperature logs. Utilize computer to generate patient diet orders and process snacks and tube feedings. Perform all other duties that may be assigned in the best interest of SRAlab. Reporting Relationships Reports directly to Patient Services Manager Knowledge, Skills & Abilities Required Communication and Influence: Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Technical Knowledge: Full use and application of basic diet information. Ability to successfully complete training and achieve passing score on all competency tests. Interpersonal Relations: Ability to develop and maintain professional, trusting, positive working relationships with patients, supervisors, nursing and ancillary staff, and managers. Diversity Awareness: Ability and willingness to be aware of, understand, respect, and value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds and styles of others and to adapt one's own behavior based on that understanding. Customer Focus: Ability and willingness to provide excellent service to patients and clients (the customers). This includes seeking to meet customer needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult customers; receiving complaints from customers and taking action to remedy the complaint; and treating the customer as valuable. Drive and Dependability: Ability and willingness to demonstrate optimism, and passion when working. These include demonstrating commitment, persistence, and heightened personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition. Stress Tolerance and Flexibility: Ability to work productively and effectively in a fast-paced, stressful, demanding, and/or ambiguous work environment. Communication: Clear and Professional communication is required. Physical Demands: The job requires physical activity that includes near constant standing, bending, walking and balancing; occasional kneeling, climbing, stooping/crouching. The individual must have the ability to frequently lift and/or carry items weighing up to 25 pounds and occasionally lift/carry items weighing up to 50 pounds. Work also requires frequently pushing carts and racks requiring push forces ranging from 10 lbs to 50 lbs. Working Conditions Normal office or patient environment with occasional exposure to high noise levels and hazards due to slippery floors and hot equipment when going through food production areas. Kitchen environment with exposure to regular physical discomforts from heat and humidity and possible burns from grill. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Apr 19, 2024
Full time
By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together. Job Description Summary The Patient Dining Assistant will provide meal assistance, including meal selection, service and retrieval, to patients on a daily basis based on physician's diet orders. Assistant will accurately serve food and beverages to patients in accordance with the patient's diet prescription and verbally communicate patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption. The Patient Dining Assistant will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Dining Assistant will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Patient Dining Assistant will: Assist patients with making appropriate daily menu selections. Prepare, assemble and deliver patient meal trays and snacks in accordance to physician diet orders. Calculate modified diets/fluid restrictions, calories, etc. for meals only. Stock the pantries on the nursing units with patient food. Perform assorted kitchen duties including sanitation, set-up and completion of temperature logs. Utilize computer to generate patient diet orders and process snacks and tube feedings. Perform all other duties that may be assigned in the best interest of SRAlab. Reporting Relationships Reports directly to Patient Services Manager Knowledge, Skills & Abilities Required Communication and Influence: Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Technical Knowledge: Full use and application of basic diet information. Ability to successfully complete training and achieve passing score on all competency tests. Interpersonal Relations: Ability to develop and maintain professional, trusting, positive working relationships with patients, supervisors, nursing and ancillary staff, and managers. Diversity Awareness: Ability and willingness to be aware of, understand, respect, and value the diverse cultural, ethnic, gender, age, educational, professional, etc. backgrounds and styles of others and to adapt one's own behavior based on that understanding. Customer Focus: Ability and willingness to provide excellent service to patients and clients (the customers). This includes seeking to meet customer needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult customers; receiving complaints from customers and taking action to remedy the complaint; and treating the customer as valuable. Drive and Dependability: Ability and willingness to demonstrate optimism, and passion when working. These include demonstrating commitment, persistence, and heightened personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition. Stress Tolerance and Flexibility: Ability to work productively and effectively in a fast-paced, stressful, demanding, and/or ambiguous work environment. Communication: Clear and Professional communication is required. Physical Demands: The job requires physical activity that includes near constant standing, bending, walking and balancing; occasional kneeling, climbing, stooping/crouching. The individual must have the ability to frequently lift and/or carry items weighing up to 25 pounds and occasionally lift/carry items weighing up to 50 pounds. Work also requires frequently pushing carts and racks requiring push forces ranging from 10 lbs to 50 lbs. Working Conditions Normal office or patient environment with occasional exposure to high noise levels and hazards due to slippery floors and hot equipment when going through food production areas. Kitchen environment with exposure to regular physical discomforts from heat and humidity and possible burns from grill. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Location EASLEY, SC Career Area Sam's Club Jobs Job Function Food Service Employment Type Regular/Permanent Position Type Hourly Requisition WD What you'll do at Position Summary As a Bakery Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Bakery and work collaboratively with other team leaders to ensure the total club meets the member's expectations.What you'll do Be a Team Leader: Supervises the team within the Bakery department to deliver on the business plan and contribute to the overall success of the club by communicating the goals of the department; executing company programs; adhering to policies and being an advocate for the member, the associate, and the company; working collaboratively with other team leaders to ensure the total club is meeting the member's expectations.Be an Expert: Maintains an in-depth knowledge of business on the floor, backroom operations, product specifications, and seasonality of product by ensuring the Bakery department meets company and regulatory standards for quality, inventory, equipment usage, production, safety, sanitation, and compliance; sharing knowledge and training the team; ensuring team members possess the knowledge of new products, recipes, and production specifications and equipping them with what they need to do their job effectively.Be a Techie: Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to production, training, and product quality; and adopting new tools and encouraging others to use them.Be an Owner: Drives the business results, ensuring commitment to operational excellence; maintaining a neat, clean, and safe work area in the Bakery department; ensuring appropriate planning and staffing for weekly bakery volumes; driving consistency in quality, food safety and company policies to support both production and member service; maintaining accurate inventory, audit, and compliance standards; producing and displaying merchandise according to the merchandise layout plan.Be a Talent Ambassador: Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications6 months experience in a bakery production department or 6 months experience supervising a team.I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.Must be 18 years of age or olderPreferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bakery production including decorating, Supervising AssociatesFood Handler Certification (Food Safety) - CertificationPrimary Location 309 ROLLING HILLS CIR, EASLEY, SC , United States of America
Apr 19, 2024
Full time
Location EASLEY, SC Career Area Sam's Club Jobs Job Function Food Service Employment Type Regular/Permanent Position Type Hourly Requisition WD What you'll do at Position Summary As a Bakery Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Bakery and work collaboratively with other team leaders to ensure the total club meets the member's expectations.What you'll do Be a Team Leader: Supervises the team within the Bakery department to deliver on the business plan and contribute to the overall success of the club by communicating the goals of the department; executing company programs; adhering to policies and being an advocate for the member, the associate, and the company; working collaboratively with other team leaders to ensure the total club is meeting the member's expectations.Be an Expert: Maintains an in-depth knowledge of business on the floor, backroom operations, product specifications, and seasonality of product by ensuring the Bakery department meets company and regulatory standards for quality, inventory, equipment usage, production, safety, sanitation, and compliance; sharing knowledge and training the team; ensuring team members possess the knowledge of new products, recipes, and production specifications and equipping them with what they need to do their job effectively.Be a Techie: Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to production, training, and product quality; and adopting new tools and encouraging others to use them.Be an Owner: Drives the business results, ensuring commitment to operational excellence; maintaining a neat, clean, and safe work area in the Bakery department; ensuring appropriate planning and staffing for weekly bakery volumes; driving consistency in quality, food safety and company policies to support both production and member service; maintaining accurate inventory, audit, and compliance standards; producing and displaying merchandise according to the merchandise layout plan.Be a Talent Ambassador: Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications6 months experience in a bakery production department or 6 months experience supervising a team.I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.Must be 18 years of age or olderPreferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bakery production including decorating, Supervising AssociatesFood Handler Certification (Food Safety) - CertificationPrimary Location 309 ROLLING HILLS CIR, EASLEY, SC , United States of America
Location MUSKEGON, MI Career Area Sam's Club Jobs Job Function Food Service Employment Type Regular/Permanent Position Type Hourly Requisition WD What you'll do at Position Summary As a Bakery Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Bakery and work collaboratively with other team leaders to ensure the total club meets the member's expectations.What you'll do Be a Team Leader: Supervises the team within the Bakery department to deliver on the business plan and contribute to the overall success of the club by communicating the goals of the department; executing company programs; adhering to policies and being an advocate for the member, the associate, and the company; working collaboratively with other team leaders to ensure the total club is meeting the member's expectations.Be an Expert: Maintains an in-depth knowledge of business on the floor, backroom operations, product specifications, and seasonality of product by ensuring the Bakery department meets company and regulatory standards for quality, inventory, equipment usage, production, safety, sanitation, and compliance; sharing knowledge and training the team; ensuring team members possess the knowledge of new products, recipes, and production specifications and equipping them with what they need to do their job effectively.Be a Techie: Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to production, training, and product quality; and adopting new tools and encouraging others to use them.Be an Owner: Drives the business results, ensuring commitment to operational excellence; maintaining a neat, clean, and safe work area in the Bakery department; ensuring appropriate planning and staffing for weekly bakery volumes; driving consistency in quality, food safety and company policies to support both production and member service; maintaining accurate inventory, audit, and compliance standards; producing and displaying merchandise according to the merchandise layout plan.Be a Talent Ambassador: Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications6 months experience in a bakery production department or 6 months experience supervising a team.I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.Must be 18 years of age or olderPreferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bakery production including decorating, Supervising AssociatesFood Handler Certification (Food Safety) - CertificationPrimary Location 1707 E SHERMAN BLVD, MUSKEGON, MI , United States of America
Apr 19, 2024
Full time
Location MUSKEGON, MI Career Area Sam's Club Jobs Job Function Food Service Employment Type Regular/Permanent Position Type Hourly Requisition WD What you'll do at Position Summary As a Bakery Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Bakery and work collaboratively with other team leaders to ensure the total club meets the member's expectations.What you'll do Be a Team Leader: Supervises the team within the Bakery department to deliver on the business plan and contribute to the overall success of the club by communicating the goals of the department; executing company programs; adhering to policies and being an advocate for the member, the associate, and the company; working collaboratively with other team leaders to ensure the total club is meeting the member's expectations.Be an Expert: Maintains an in-depth knowledge of business on the floor, backroom operations, product specifications, and seasonality of product by ensuring the Bakery department meets company and regulatory standards for quality, inventory, equipment usage, production, safety, sanitation, and compliance; sharing knowledge and training the team; ensuring team members possess the knowledge of new products, recipes, and production specifications and equipping them with what they need to do their job effectively.Be a Techie: Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to production, training, and product quality; and adopting new tools and encouraging others to use them.Be an Owner: Drives the business results, ensuring commitment to operational excellence; maintaining a neat, clean, and safe work area in the Bakery department; ensuring appropriate planning and staffing for weekly bakery volumes; driving consistency in quality, food safety and company policies to support both production and member service; maintaining accurate inventory, audit, and compliance standards; producing and displaying merchandise according to the merchandise layout plan.Be a Talent Ambassador: Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications6 months experience in a bakery production department or 6 months experience supervising a team.I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.Must be 18 years of age or olderPreferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bakery production including decorating, Supervising AssociatesFood Handler Certification (Food Safety) - CertificationPrimary Location 1707 E SHERMAN BLVD, MUSKEGON, MI , United States of America
JOBSUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned. PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions QUALIFICATIONS: Relevant experience in high quality, high volume operation preferred. EDUCATION:High School education or equivalent. LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 19, 2024
Full time
JOBSUMMARY:Responsible to greet guests in an upbeat, friendly and courteous manner. ESSENTIAL JOB FUNCTIONS: (includes but is not limited to the following) Answer incoming reservation calls. Complete reservations in the computerized reservation system. Keep abreast of all food & beverage venues and menus. Check availability on a continuous basis. Perform other related duties as assigned. Greet guest in a warm and friendly manner. Answer the telephone and facilitate guest requests. Using the table management system, manage incoming reservations and venue floor. Assist with daily administrative work as per direction of the venue manager. Perform other related duties as assigned. PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities) Knowledge of basic food and beverage products. Ability to perform basic/intermediate math skills. Ability to operate office equipment and Table Management system. Ability to read, write, and understand English. Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management. Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels and other instructions QUALIFICATIONS: Relevant experience in high quality, high volume operation preferred. EDUCATION:High School education or equivalent. LICENSE/CERTIFICATE:Food Safety Team Member Training required.Training for Intervention Procedures (TIPS) required. PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Prolonged standing and sitting. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. TYPICAL WORKINGCONDITIONS: Work may be performed in small area having a three-foot access. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.