This position will be based out of Delaware North's new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design.
GuestPath, designed and developed exclusively for Delaware North, is a customer experience management platform that drives exemplary customer experiences throughout our operations in a data driven manner focusing on customer experience practices and programs. It is a company-wide infrastructure that embodies Delaware North's commitment and passion for providing the utmost hospitality.
We are seeking a Restaurant Customer Experience Leader to join our team and partner with leadership to implement GuestPath across our Patina Restaurant Group operating units in New York City, Orlando, and Los Angeles. This is a great opportunity for a person skilled in change management, quality improvement, and customer experience (CX).
To ensure we hire the right person for this important role, the successful candidate will have the opportunity to work remotely or at our corporate headquarters in Buffalo, NY.
As a Restaurant Customer Experience Leader you will serve as performance improvement leader, advising and influencing the actions, initiatives, and efforts of their assigned portfolio of upscale restaurants and catering venues. This is accomplished through the following:
Who We Are
Take your career beyond the ordinary-to the extraordinary.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.