Host

  • Cracker Barrel Old Country Store, Inc.
  • Chesapeake, VA, USA
  • Nov 10, 2019
Full time Host/Hostess

Job Description

Store Location

US-VA-Chesapeake

Overview

The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times.

Responsibilities and essential job functions include but are not limited to the following:

* Performs guest service by greeting guests and seating all as promptly as possible
* Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion
* Ensures that all available tables are clean and properly prepared
* Exhibits professional, sincere hospitality toward all guests at all time.
* Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
* Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
* Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
* Maintains a clean and organized workspace
* Maintains regular and punctual attendance

Responsibilities

* Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
* Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
* Meet store operating policies and standards and cash handling and store safety and security, with or without reasonable accommodation
* Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
* Comply with a dress code that prohibits displaying tattoos on face or throat.
* Available to perform many different tasks within the store during each shift

Qualifications

* Read, write and comprehend the English language
* Stand for long periods of time
* Lift a maximum of 20 pounds overhead
* Work at a pace consistent with changing business volume and demands
* Ability to learn quickly
* Ability to understand and carry out oral and written instructions and request clarification when needed
* Strong interpersonal skills
* Ability to work as part of a team
* Ability to build relationships