General Manager

  • Hotel Management and Consulting
  • Miami, FL, USA
  • Nov 09, 2019
Full time General Managers and Management Executives

Job Description

Energetic, Go-Getter General Manager needed in Miami, FL at Woodspring Suites!

We are excited to get the right leadership in place for this hands-on leadership role at Woodspring Suites. This is a highly responsible position capable of generating profit to exceed budget expectations while maintaining operational and guest service standards. Reporting directly to the District Manager, you will handle all of the P&L decisions for a multi-million dollar operation.

Our most successful General Managers have outgoing personalities and generate revenue by asking for the sale. You will create a high energy, positive environment with highly-productive work habits for your team and a warm, inviting atmosphere for guests. General Managers recruit, select, orient, train, and manage a team of 6 - 8.

Performance based cultureā€¦ We work hard and we play hard - respecting the balance between personal life and work life. We offer equal opportunity and advancement based on merit - operating with a small efficient team of hospitality professionals.

Compensation includes base pay plus monthly, quarterly and yearly bonuses.

Bi-lingual applicants are preferred, but not necessary.

EOE; empresa no discriminatorio

Essential Functions:

  • Working hours are 8:00 A.M. - 6:30 P.M. Monday through Friday, and on call 24 hours a day, 7 days a week. When required, 9am to 2pm on Saturday.
  • Develop, administer and control the property revenue and expense budgets. Responsible for monthly inventories, ordering and receiving goods.
  • Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
  • Review and approve the property payroll.
  • Review and approve transmittals and other front office paperwork and reports.
  • Authorize direct bill accounts with direct supervisor and monitor the administration of Accounts Receivable.
  • Maintain relationships with vendors.
  • Collection of vending machine monies.
  • Facilitate/lead management processes within the property and complete sales and marketing objectives each Wednesday.
  • Ensure leads are actively managed and followed up on.
  • Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
  • Develop and maintain rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
  • Review studio inventory management to ensure maximization of studio revenue.
  • Suggest/Sell Value Place amenities, products and services in order to accommodate resident's needs and increase revenues.
  • Interview and hire office, housekeeping and maintenance team members.
  • Ensure proper selection, training, counseling and motivation of all team members.
  • Ensure proper administration of Value Place benefits programs to all property team members.
  • Conduct all hourly personnel performance appraisals.
  • Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
  • Ensure team member attitude of attentiveness.
  • Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
  • Monitor results of guest comments. Take appropriate corrective actions on a timely basis.
  • Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
  • Make suggestions for ways to improve operations and increase profitability.
  • Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
  • Complete and submit all forms for property capital improvements.
  • Responsible for knowing property emergency procedures.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
  • Ensure a viable key control program is in place in all property departments, with documentation.
  • Follow appropriate cash control procedures.
  • Make daily bank deposits.
  • Ensure the security needs of the property and residents are met.
  • Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
  • Review daily front office procedures and assure proper transmission of all necessary information.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize yourself with area attractions and services to accommodate resident's needs.

Performance Factors:

  • Execution of OSHA codes, company safety and security policy
  • Maintain QAR scores of 80% or above
  • Complete projects on time and within budget
  • Maintain positive communication and productive working relationship with HMC, vendors, and guests
  • Apply creative solutions consistent with our mission of: Cleaner, Safer, Simple, Flexible, and Affordable


  • Bachelor's degree and applicable experience preferred
  • Cost management, strategic planning, and operations reporting experience; including P&L responsibilities
  • Proactive and aggressive problem-solving
  • Strong team development and leadership background
  • Excellent oral and written communication skills
  • Self-starter able to prioritize multiple projects and meet deadlines under pressure
  • Excellent organizational time management skills required
  • Proficiency with MS Word, Excel, and Outlook
  • Requires reliable transportation


  • Standing for prolonged periods
  • Repetitive stair-climbing
  • Kneeling and/or squatting
  • Climbing ladders
  • Lifting 20 lbs over head
  • Pushing and pulling 20 lbs