JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apr 14, 2024
Full time
JOB SUMMARY:The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. This leader assists in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists. Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Establishes and maintains the standard for the guest's room experience during their visit to the hotel Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized. Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job-related duties as requested. QUALIFICATIONS: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders. Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation. Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others. Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure the implementation of a strategic plan is implemented. Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES: Guest service agents Hotel Coordinators Bell Associates Mini Bar Attendants In room dining servers Butler services Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Apr 10, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Unit Description: Fast-Paced. Never Boring. You thrive on the variety that each day brings. RELOCATION ASSISTANCE PROVIDED Sodexo Universities is seeking a Retail Operations Manager - University Dining to support Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. As the Retail Operations Manager , you will have oversight of multiple food retail locations and drive strategic growth with both internal brands and National Retail Brands. We are looking for an innovative leader who is comfortable with technology advances and learning new retail programs. Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Learn more about WashU : Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years of experience in retail operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Apr 01, 2024
Full time
Unit Description: Fast-Paced. Never Boring. You thrive on the variety that each day brings. RELOCATION ASSISTANCE PROVIDED Sodexo Universities is seeking a Retail Operations Manager - University Dining to support Washington University in St. Louis, MO! ! Washington University in St. Louis ' campuses are located near the cultural center of St. Louis, surrounded by and adjacent to museums, performance venues, vibrant entertainment and dining districts, one of the nation's largest civic parks, and beautiful, tree-lined neighborhoods rich in history and diversity. The campuses are well served by the region's light rail and bus service, and have easy access to major interstate highways. In total, more than 2,000 acres and more than 150 major buildings comprise the university. As the Retail Operations Manager , you will have oversight of multiple food retail locations and drive strategic growth with both internal brands and National Retail Brands. We are looking for an innovative leader who is comfortable with technology advances and learning new retail programs. Successful candidates will have the knowledge of HACCP and safety standards, ability to control cost of goods and train staff on proper standards. Candidates should also have working knowledge of scheduling, cost control and food service operations. Seeking candidates with the ability to drive and foster an innovative team while managing high volume, and ability to work well with management team and staff. The successful candidate will: have oversight of day-to-day operations; deliver high quality food service; achieve company and client financial targets and goals; develop and maintain client and customer relationships; develop strategic plans; create a positive environment; and/or ensure Sodexo standards are met. Is this opportunity right for you? We are looking for candidates who: have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. Learn more about WashU : Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years of experience in retail operations Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description: Sodexo is seeking a Food Operations Manager 2 for Shaw Cancer Center in Edwards , CO. T he Food Operations Manager will manage Food & Nutrition operations for the hospital. The Food Operations Manager will develop and manage a team of hourly employees and will collaborate with other leaders at Vail Health. The schedule will be Monday to Friday with no nights or weekends. This strategic leadership position offers a competitive salary with a full benefits package that kicks in immediately. The successful candidate will: motivate, coach, mentor and develop frontline staff provide stellar customer service ensure company food and physical safety programs and standards are followed maintain all product merchandising, marketing and ordering standards are in place We are looking for candidates who have: a work history demonstrating strong leadership skills a culinary and food service background a passion for a high-level of customer service technical skills and ability to pick up software quickly Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Mar 31, 2024
Full time
Unit Description: Sodexo is seeking a Food Operations Manager 2 for Shaw Cancer Center in Edwards , CO. T he Food Operations Manager will manage Food & Nutrition operations for the hospital. The Food Operations Manager will develop and manage a team of hourly employees and will collaborate with other leaders at Vail Health. The schedule will be Monday to Friday with no nights or weekends. This strategic leadership position offers a competitive salary with a full benefits package that kicks in immediately. The successful candidate will: motivate, coach, mentor and develop frontline staff provide stellar customer service ensure company food and physical safety programs and standards are followed maintain all product merchandising, marketing and ordering standards are in place We are looking for candidates who have: a work history demonstrating strong leadership skills a culinary and food service background a passion for a high-level of customer service technical skills and ability to pick up software quickly Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
HRI Hospitality
Hyatt Place Tampa Downtown, North Florida Avenue, Tampa, FL, USA
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. Â If you have a passion for hotel sales and are looking for a hybrid position, apply today! Â
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. Â The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. Â The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
•    College degree or High School Diploma with related experience
Experience
•    Previous hotel sales management experience
Skills and KnowledgeÂ
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Â
•    Must be able to read, write, and understand English
•    Excellent verbal and written communication skills including leading and participating in formal presentations
•    Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
•    Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
•    Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
•    Experience with Travel Click business intelligence products
•    Experience reading and understanding STR reports
•    Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systemsÂ
•    Ability to work as part of a team
•    Strong desire to deliver high-quality customer service
•   Detail-oriented  and organized as it pertains to accuracy and efficiency
•    Good personnel and management organizational skills
JOB DUTIES
•    Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
•    Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
•    Assist with the completion of required reports for the assigned hotel in a timely manner
•    Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
•    Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
•    Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
•    Travel locally to conduct outside calls, promote assigned hotel
•    Attend tradeshows representing the assigned hotel as required
•    Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
•    Maintain a relationship with the brand’s national sales office (where applicable)
•    Arrange site inspections of the assigned hotel for new accounts
•    Respond to all sales inquiries within 24 business hours
•    Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
•    Responsible for negotiating volume account contracts and the implementation and setup as required
•    Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
•    Remain current on new competition, changes in the market, and needs of the assigned hotel
•    Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
•    Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
•    Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
•    Participate in the yearly creation of the BT budget
•    Assist with the completion of marketing and owner presentations for assigned hotel
•    Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
•    Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
•    Completion of weekly/monthly sales activity goals provided by each property
•    Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
•    Other duties as assigned
Apr 03, 2024
Full time
Our dual-brand hotel located in the heart of Downtown Tampa is looking to hire a Business Travel Sales Manager. Â If you have a passion for hotel sales and are looking for a hybrid position, apply today! Â
JOB SUMMARY
The Business Travel Sales Manager is responsible for growing business in both the corporate and local negotiated segments as well as the overall Consortia business. Â The Business Travel Sales Manager will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. Â The Sales Business Travel Sales Manager is also responsible for meeting assigned monthly sales goals. This position will be based out of the assigned hotel.
MINIMUM REQUIREMENTS
Education
•    College degree or High School Diploma with related experience
Experience
•    Previous hotel sales management experience
Skills and KnowledgeÂ
The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Â
•    Must be able to read, write, and understand English
•    Excellent verbal and written communication skills including leading and participating in formal presentations
•    Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
•    Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
•    Strong computer skills. Microsoft Office, Delphi FDC, Envision, CI/TY, Sales Pro, Agency 360 and other programs as it pertains to this position
•    Experience with Travel Click business intelligence products
•    Experience reading and understanding STR reports
•    Experience with multiple brands (Hyatt, Hilton, Marriott, IHG) and brand-specific sales systemsÂ
•    Ability to work as part of a team
•    Strong desire to deliver high-quality customer service
•   Detail-oriented  and organized as it pertains to accuracy and efficiency
•    Good personnel and management organizational skills
JOB DUTIES
•    Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for the assigned hotel.
•    Responsible for the online RFP Management processes as applicable to brand or third-party sources, for securing new accounts within the Business Travel market segment(s) for assigned hotel
•    Assist with the completion of required reports for the assigned hotel in a timely manner
•    Effectively communicate with the Director of Revenue and/or Director of Sales of the assigned hotel to review opportunities that impact revenue goals
•    Conduct weekly sales calls to existing and new accounts, as well as uncover new business in the assigned market segment(s)
•    Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development for assigned hotel
•    Travel locally to conduct outside calls, promote assigned hotel
•    Attend tradeshows representing the assigned hotel as required
•    Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
•    Maintain a relationship with the brand’s national sales office (where applicable)
•    Arrange site inspections of the assigned hotel for new accounts
•    Respond to all sales inquiries within 24 business hours
•    Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondences).
•    Responsible for negotiating volume account contracts and the implementation and setup as required
•    Analyze historical, current, and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
•    Remain current on new competition, changes in the market, and needs of the assigned hotel
•    Assist in the development of the annual budget and quarterly owner reviews for the assigned hotel
•    Participate in management meetings at assigned hotels to discuss budget, forecast, and rate
•    Attend a minimum; attend of one revenue strategy calls per month per the assigned hotel
•    Participate in the yearly creation of the BT budget
•    Assist with the completion of marketing and owner presentations for assigned hotel
•    Partner with the operations team of assigned hotels to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction
•    Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested
•    Completion of weekly/monthly sales activity goals provided by each property
•    Adjust work schedule as needed to meet the business demands, which may include hours in the early morning, evening, and/or weekend hours
•    Other duties as assigned
HRI Hospitality
104 Market St, Shreveport, LA, USA
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!Â
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.Â
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
•   Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
•   Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
•   Promote unity and teamwork throughout the department
•   Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
•   Communicate with guests in a professional, courteous and helpful manner
•   Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
•   Enforce Lodge standards, policies and procedures with staff
•   Direct and evaluate performance of staff and follow up with training where needed
•   Motivate staff and maintain a cohesive team
•   Hire and supervise housekeeping line employees and supervisors
•   Develop and maintain training programs to create proper quality and quantity cleaning results
•   Establish and ensure compliance with guest service standards
•   Utilize inventories to provide high quality housekeeping and maintenance of the units
•   Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
•   Ensure grooming and conduct standards for all housekeeping associates are enforced
•   Provide superior cleaning techniques and results in all managed product types
•   Provide feedback to management on specific furnishing and product needs
•   Develop and maintain effective payable, payroll, work order and other written paperwork systems
•   Provide quality control and care of linen, supplies and equipment
•   Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
•   Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
•   High school graduate or equivalent
•   Must be able to speak, hear and understand the English language
•   Competent in written and verbal communication
•   Must be able to sit/stand/walk for long periods of time
•   Ability to handle pressure situations and exercise good judgment
•   5 years previous housekeeping management experience in a full-service hotel
•   Ability to directly supervise 20+ people:
•   Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
Mar 22, 2024
Full time
Hilton Shreveport is looking for an experienced Executive Housekeeper/Housekeeping Manager to join their property leadership team!Â
This role leads a team of 30 associates working to keep 311 guest rooms and public space clean and welcoming to our guests.Â
Job Title: Executive Housekeeper/Housekeeping Manager
Department: Housekeeping
Supervision Exercised: Assistant Housekeeping Manager, Housekeeping Supervisors, Housekeeping staff
Supervision Received: General Manager
JOB SUMMARY
Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.
JOB DUTIES
•   Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services
•   Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture
•   Promote unity and teamwork throughout the department
•   Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
•   Communicate with guests in a professional, courteous and helpful manner
•   Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
•   Enforce Lodge standards, policies and procedures with staff
•   Direct and evaluate performance of staff and follow up with training where needed
•   Motivate staff and maintain a cohesive team
•   Hire and supervise housekeeping line employees and supervisors
•   Develop and maintain training programs to create proper quality and quantity cleaning results
•   Establish and ensure compliance with guest service standards
•   Utilize inventories to provide high quality housekeeping and maintenance of the units
•   Initiate and maintain effective communication within housekeeping department, and between all other departments and associates
•   Ensure grooming and conduct standards for all housekeeping associates are enforced
•   Provide superior cleaning techniques and results in all managed product types
•   Provide feedback to management on specific furnishing and product needs
•   Develop and maintain effective payable, payroll, work order and other written paperwork systems
•   Provide quality control and care of linen, supplies and equipment
•   Ensure compliance with safety program, identify hazardous conditions and take immediate corrective action
•   Perform any other duties assigned by Management
MINIMUM REQUIREMENTS
•   High school graduate or equivalent
•   Must be able to speak, hear and understand the English language
•   Competent in written and verbal communication
•   Must be able to sit/stand/walk for long periods of time
•   Ability to handle pressure situations and exercise good judgment
•   5 years previous housekeeping management experience in a full-service hotel
•   Ability to directly supervise 20+ people:
•   Experience using Opera and HotSOS preferred
HRI is an EOE M/F/D/V
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)
Apr 18, 2024
Full time
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here's what we need: As a Torchy's Kitchen Manager, you will be responsible for all Back of the House (BOH) operations, including maintaining a safe and impressively clean kitchen, and instilling a culture of "If it's not great we don't serve it! We are looking for someone who is passionate about scratch-made food ! This individual is results-oriented and is self-motivated, with a passion for developing others. What you'll be doing: Managing food costs, placing orders, updating pricing, and completing inventories Selecting, interviewing, and hiring all BOH Team Members to ensure proper staffing levels are met Creating the BOH Team Member schedules to hit labor targets that properly support sales projections Verifying that BOH Team Members follow all recipes, properly weigh prepped items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action plans to provide over the top operations and food quality Communicating the "why's and how's" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchy's Values Running Damn Good shifts and supporting the daily operation of the store Partnering with the Learning & Development team to ensure all BOH Team Members are properly trained and certified QUE-SO here's what you'll need: 3+ years of kitchen management experience Required state alcohol-server and Manager ServSafe Certification s High-level understanding of training and development concepts Ability to foster teamwork Leadership skills Oral and written communication skills Excellent with time management Bilingual a plus Must be able to use to lift, push, pull, or carry heavy objects up to 40 pounds Must be able to stand for several hours and walk for long periods of time Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels Let's TACO 'bout why it pays to be a Torchy's Team Member: Pay range based on candidate experience Period based Bonus eligibility Access to all benefits including medical , dental, and vision plus 401(k) Paid Time Off ( PTO ) Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day Monthly Bonus eligibility Damn Good food discount card for you AND your spouse Our attire is casual and we'll throw in some of the swag Incredible growth opportunities . This is more than just a job it's a Damn Good career! Day 1 access to exclusive discounts to shows, sporting events, hotels and much more Torchy's Family Foundation supports our fellow Team Members in times of need and crisis Bragging rights (Yeah, we're kind of a big deal!)