Restaurant Manager

  • T.G.I. Fridays
  • Bowie, MD, USA
  • Nov 09, 2019
Full time General Managers and Management Executives

Job Description

"> Description As a TGI Fridays Restaurant Manager, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.

Benefits include:

-Medical, dental, and vision insurance
-401(k) retirement program with company match
-Life and AD&D insurance
-Healthcare Flexible Spending Account
-Dining Discount Card
And be sure to ask your Recruiter about our many other benefits!

Restaurants Managers are responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales.

Specific responsibilities of the Restaurant Manager include:

-Manages all areas of operations for a specific department including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained.
-Manages operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.
-Frequently interacts with guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.
-Follows the Bubble Theory to proactively run a shift and anticipate guest needs.
-Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
-Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
-Maintains an accurate and up-to-date manpower plan of Department staffing needs.
-Prepares schedules and ensures that their department is staffed for all shifts.
-Uses the Fridays Recruiting Toolkit process to interview hourly team members, ensuring team members hired are a fit with Fridays.
-Staff, train and develop their department's hourly team members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.
-Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
-Perform liquor, wine, and beer check in to ensure proper invoicing.
-Ensure proper security procedures are in place to protect team members', guests' and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
-Prepare end of shift reports.
-Directly supervise team members, correcting behaviors as needed and providing recognition to continuously improve performance.
-When acting as Manager on duty, oversee all of the restaurant's operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent guest experience.
-Ensure great food is served to every guest through managing all team members.
-Manages inventory efficiently, accurately, and in a cost-effective manner.
-Fosters open communication with BOH and FOH staff. Requirements As a Restaurant Manager with TGI Fridays, you must possess superb communication and customer service skills necessary to connect with a diverse customer base and motivate a top-performing team. Our ideal Restaurant Manager is a flexible and customer-focused employee who thrives on a somewhat chaotic work environment. You must also have strong organizational and employee management skills with the ability to manage a multi-million dollar business.
Specific requirements for the Restaurant Manager include:
-4-year college degree preferred
-Minimum of 6 months experience working in a full service restaurant
-Must be capable of performing all functions and meeting qualification standards for all hourly positions
-Must be able to walk and stand during entire shift
-Frequent bending and stooping required
-Must be able to read and write English
-Must be able to hear well amongst loud background noise

#CB Minimum Age 21 Ability to Lift 30 lbs Ability to Stand 6-8 Hours Yes