Plant Systems and IT Support Manager

  • Mountaire Farms
  • Millsboro, DE 19966, USA
  • Nov 09, 2019
Full time General Managers and Management Executives

Job Description

Mountaire Farms is a vertically integrated agricultural company headquartered in Millsboro, DE. Over the last decade we have seen significant growth in our business and have established a reputable brand in over 80 countries worldwide. As part of this growth, we are searching for a new member to join our team as the Plant Systems and IT Support Manager at our Millsboro, DE location. We are looking for an individual who values hard work, fresh ideas, and a commitment to excellence. At Mountaire we value trust, respect for each other, communication and sharing information. When our associates are successful, the company is successful.

Responsibilities include:

  • Develop and mature IT service delivery processes, including establishing tracking and reporting of service metrics and success measures
  • Leverage data and metrics to ensure support services response and quality meets or exceeds expectations
  • Collaborate to create, maintain, and implement process documents, IT policies, and help-related materials for users on a regular basis
  • Establish clear goals and performance objectives that are aligned to the team's vision, strategic direction, and organizations mission. Inspire and drive operational excellence
  • Establish and maintain regular communications with IT Leadership regarding service delivery strategy, initiatives, performance, and opportunities
  • Provide day-to-day supervision, coaching, and leadership to the Support Team that reflects commitment to highly effective and efficient services and support
  • Build a culture around dedication to providing an amazing experience that exceeds our customers' expectations
  • Coordinate computer hardware & software and equipment acquisition, installation, and maintenance; maintain up-to-date and comprehensive hardware/software inventory
  • Deploy and Patch applications and operating systems using Patch Management platforms
  • Deploy and Manage Endpoint security applications and Vulnerability scanning platforms
  • Support and maintain all desktop and shop floor endpoint devices

Qualifications include:

  • Bachelor's degree in Information Systems or related field
  • Three or more years of supervisory and/or project management experience
  • Five or more years of experience working with information technology systems
  • Experience leading teams and a passion for developing people
  • Strong technical expertise in one or more IT related fields including networking, system administration, endpoint management, etc.
  • Strong understanding of IT Service Management
  • Familiarity with ITIL-based ITSM solutions
  • Familiarity with IT asset management practices
  • Experience with desktop imaging and deployment technologies
  • Patch Management experience
  • Strong hardware and software troubleshooting skills
  • Experience with Microsoft SCCM preferred