Shuttle Reservations Agent - Epic Mountain Express Eagle Airport - Par

  • Vail Resorts
  • Edwards, CO 81632, USA
  • Nov 08, 2019
Full time Other

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.Eagle County Airport (EGE) Customer Service Agents?are responsible for greeting guests and ensuring they have a pleasant and seamless transition from?airport?to resort. Specifically, agents?will greet and check-in guests with advance reservations, book ground transportation on a space available basis, coordinate driver activity, manage vehicle/seat inventory, resolve lost luggage issues and assist airlines with transporting passengers when abnormal flight operations occur. ? Customer Service Agents?must be detail oriented, have exceptional people and communication skills, computer experience, a positive attitude and enjoy working with people. Agents?will be required to perform multiple tasks while working in a fast-paced environment which occasionally requires long days. ?Job Responsibilities:Accurately book transportation on a space available basisCommunicate vehicle, guest or luggage concerns to dispatch and supervisor staff.Coordinate the loading of guests and luggage into proper vehicles.? Escort guests and transport luggage as neededEnsure on time departuresProvide a level of service which exceeds guest?s expectationsMaintain reservation integrity, modifying reservations as neededReconcile cash drawer, vouchers and credit card transactionsAssist with resolution of lost luggage issues to expedite vehicle departures.Maintain integrity of radio transmissions and proceduresMaintain good rapport with all airport personnel, drivers, group coordinators, coworkers, and Epic reservation and dispatch staffUpdate non-airport areas of operations impacted by abnormal flight operations, driver schedule and reservation modificationsClearing Drivers in the reservation systemMonitor all vehciles entering and leaving the AirportDirecting/escorting guests to their vehicleAssist with van coordination and help troubleshoot any issues which may delay vehile departureDirect/escort guests to appropriate vehicles, assisting with luggage as needed.?Requirements:18 yrs old 4 months customer service experience or training or combination of education and experience Ability to carry out all duties with minimal supervisionPositive attitudeComputer Experience ? knowledge of word and excelEnjoy working with the people from around the worldAbility to perform multiple tasks under pressureCash/Credit Card handling experienceFlexibility ? Ability to adapt to frequent changesGood organizational skills and detail orientedWillingness to work in a fast-paced environment which occasionally requires long daysExcellent problem solving skills.Fluency in English. Spanish a plus!?Exceptional interpersonal and communication skillsAbility to calculate?fares, discounts and commissionsMaintain a general knowledge of Epic Mountain Express services, operations and the geographic areas we serve.?Ability to work standing up to 4 hours ?Benefits include:Free Epic ski passDiscounted lift tickets for employees and dependentsComplimentary shuttle rides to and from the airportDiscounted lodging, food and gearEligible for medical, dental, and vision benefit after working 750hrs.?Excellent training and professional development?Get away from a desk job, or take a break before you head to the city to look for a "real job."?Colorado's ski areas offer some of the greatest outdoor activities in the world. Spend the summer or winter working for a fun company in Colorado's Rocky Mountains!?? We offer a variety of schedules due to our 24 hour operations during the winter season. If you enjoy an ever changing work environment where no day is the same, we are the company for you. Epic Mountain Express is the most experienced resort transportation provider in the state of Colorado. We offer the opportunity to meet interesting people from around the world and a work schedule tailored to your passions. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world class resorts, discounted lodging and more. Learn more about?Epic Mountain Express ?Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 175494