Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's , Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission 'We inspire grown-ups to play' fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Description: Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Upholds the SOP service standards for the team. Essential Job Functions: Initiate and engage in conversations in a professional and friendly manner. Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service. Ensures confidentiality with respect to guest and employee information. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, service standards and linen running for both male and female spa facilities. Provides excellent guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours. Assists managers in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc. Is a role model for treatment enhancements and product recommendations. Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services. Is a liaison for retail team members and supports in training, education, and upholds SOP service standards with them. Conducts onboarding training with new team members including product and treatment knowledge training programs. Supports performance review input. Resolve and document problems, provide open communication. Support coordination of the activities of team members. Provide information and assist employees and foster good employee relations. Supervise maintenance and sanitation standard of responsible area including but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas. Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salon manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed. Handles guests with problems prior to a supervisor intervention Maintain knowledge and understanding of treatments/physiological effects/contraindications. Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas). Uphold spa decor by maintaining the set-up and cleanliness of the guest spaces and break room areas. Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress. Ensures guests services are started on time and end on time. Ensures all guest checks are closed out in an efficient and accurate manner. Ensures team members are on time for their day, their guests, and in their appropriate room/station at all times. Communicate and describe in an articulate manner the spa & salon offerings and their benefits. Provides management team with inventory support for linens and operational products. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, beauty and a healthy lifestyle) Understand that as a representative of the Spa & Salon they will maintain a healthy, fit appearance and a positive attitude. Maintain a clean, safe, stocked and well organized work area Assist in all areas of the spa and salon operation as directed by management Perform other tasks as assigned by Manager or Supervisor. Marginal Job Functions:1. Perform special project and other responsibilities as assigned.2. Participate in task forces, committees and meetings as requested. Education/Experience Preferred:1. High school diploma or equivalent.2. Two plus years of employment in a related position.3. Obtain a valid Health Card and TAM card.4. Excellent computer, written and verbal communication skills.5. Ability to handle multiple tasks simultaneously6. Ability to work in a fast paced environment while maintaining a calm appearance. Working Conditions:Constant public contact in fast paced, friendly and professional environment.Lifting or Physical Requirements1. Moving workout equipment, large boxes or carts of supplies. All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 18, 2024
Full time
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's , Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission 'We inspire grown-ups to play' fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Description: Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Upholds the SOP service standards for the team. Essential Job Functions: Initiate and engage in conversations in a professional and friendly manner. Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service. Ensures confidentiality with respect to guest and employee information. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, service standards and linen running for both male and female spa facilities. Provides excellent guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours. Assists managers in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc. Is a role model for treatment enhancements and product recommendations. Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services. Is a liaison for retail team members and supports in training, education, and upholds SOP service standards with them. Conducts onboarding training with new team members including product and treatment knowledge training programs. Supports performance review input. Resolve and document problems, provide open communication. Support coordination of the activities of team members. Provide information and assist employees and foster good employee relations. Supervise maintenance and sanitation standard of responsible area including but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas. Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salon manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed. Handles guests with problems prior to a supervisor intervention Maintain knowledge and understanding of treatments/physiological effects/contraindications. Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas). Uphold spa decor by maintaining the set-up and cleanliness of the guest spaces and break room areas. Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress. Ensures guests services are started on time and end on time. Ensures all guest checks are closed out in an efficient and accurate manner. Ensures team members are on time for their day, their guests, and in their appropriate room/station at all times. Communicate and describe in an articulate manner the spa & salon offerings and their benefits. Provides management team with inventory support for linens and operational products. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, beauty and a healthy lifestyle) Understand that as a representative of the Spa & Salon they will maintain a healthy, fit appearance and a positive attitude. Maintain a clean, safe, stocked and well organized work area Assist in all areas of the spa and salon operation as directed by management Perform other tasks as assigned by Manager or Supervisor. Marginal Job Functions:1. Perform special project and other responsibilities as assigned.2. Participate in task forces, committees and meetings as requested. Education/Experience Preferred:1. High school diploma or equivalent.2. Two plus years of employment in a related position.3. Obtain a valid Health Card and TAM card.4. Excellent computer, written and verbal communication skills.5. Ability to handle multiple tasks simultaneously6. Ability to work in a fast paced environment while maintaining a calm appearance. Working Conditions:Constant public contact in fast paced, friendly and professional environment.Lifting or Physical Requirements1. Moving workout equipment, large boxes or carts of supplies. All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Full Time Host Cashier District Idabel Pay Rate: $12.00 (hourly) Shift: Evening Shift Schedule: Days Vary Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s): Greet restaurant patrons and answer phone calls. Assure patrons are seated promptly assuring that guests have a favorable dining experience. You will report to the Venue Manager. Primary Tasks: You will ensure guest recognition by remembering names, faces, and information that makes each guest feel unique. Answer menu questions posed by patrons. Distribute the seating as equally as possible among all food servers. Receive cash from customers in payment for meals. Operate cash register. Make change and issues receipts or tickets to customer. Read and record totals shown on cash register tape and verify against cash on hand. You may pre-bus and full bus tables during peak periods. Promote current casino events and programs and give guests directions to all casino areas. Resolve minor guest complaints in a manner consistent with departmental philosophy. Monitor dining room to make sure it is maintained and floor is free of debris. Some venues may require the Host/Cashier to prepare sandwiches, coffee, pastries, and other menu items. Perform other responsibilities as may be assigned. Job Requirements: speak, read, and write English. handle cash responsibly. calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 1+ years experience in a, high-volume fine dining or casual restaurant. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7472 Job Category: Food and Beverage Posting Date: 03/22/2024, 5:38 PM Job Schedule: Full time Job Shift: Evening Shift On-Site/Remote: On-Site
Mar 24, 2024
Full time
Full Time Host Cashier District Idabel Pay Rate: $12.00 (hourly) Shift: Evening Shift Schedule: Days Vary Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s): Greet restaurant patrons and answer phone calls. Assure patrons are seated promptly assuring that guests have a favorable dining experience. You will report to the Venue Manager. Primary Tasks: You will ensure guest recognition by remembering names, faces, and information that makes each guest feel unique. Answer menu questions posed by patrons. Distribute the seating as equally as possible among all food servers. Receive cash from customers in payment for meals. Operate cash register. Make change and issues receipts or tickets to customer. Read and record totals shown on cash register tape and verify against cash on hand. You may pre-bus and full bus tables during peak periods. Promote current casino events and programs and give guests directions to all casino areas. Resolve minor guest complaints in a manner consistent with departmental philosophy. Monitor dining room to make sure it is maintained and floor is free of debris. Some venues may require the Host/Cashier to prepare sandwiches, coffee, pastries, and other menu items. Perform other responsibilities as may be assigned. Job Requirements: speak, read, and write English. handle cash responsibly. calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 1+ years experience in a, high-volume fine dining or casual restaurant. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 7472 Job Category: Food and Beverage Posting Date: 03/22/2024, 5:38 PM Job Schedule: Full time Job Shift: Evening Shift On-Site/Remote: On-Site
Starting Pay: $10.50 + Tips JOB SUMMARYResponsible for providing prompt, friendly, and courteous service to our guests.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet, direct and assist all form Guest of approximate time frame for bell service.Offer assistance with luggage placement (rack/closet).Offer each Guest a room orientation and ice service.Offer concierge services and promote laundry, health spa and other services.Ask Guest how their stay was.Offer transportation assistance.Frequent writing of luggage tickets.Deliver, retrieve and store luggage for our guests.Load and unload luggage from vehicles.Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups. Answer a high volume of phone calls in a polite & professional manner. Direct contact with guests requiring patience and good communication. Drive V.I.P. guests in our limousines and other company vehicles. Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.Maintain regular & predictable attendance in accordance with Bell Desk policies.Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESAbility to maintain confidentiality of sensitive information. Understand and comply with all company and departmental rules and regulations, policies and procedures.Skill in establishing and maintaining effective working relationships with co-workers. Ability to read, write, and communicate verbally in English.5 years of safe driving experience in vehicle.PHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of time.Normal sense of smell, touch, sound and vision rangeRequires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbersEye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currencyWork area is subject to variable temperatures.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Mar 20, 2024
Full time
Starting Pay: $10.50 + Tips JOB SUMMARYResponsible for providing prompt, friendly, and courteous service to our guests.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet, direct and assist all form Guest of approximate time frame for bell service.Offer assistance with luggage placement (rack/closet).Offer each Guest a room orientation and ice service.Offer concierge services and promote laundry, health spa and other services.Ask Guest how their stay was.Offer transportation assistance.Frequent writing of luggage tickets.Deliver, retrieve and store luggage for our guests.Load and unload luggage from vehicles.Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups. Answer a high volume of phone calls in a polite & professional manner. Direct contact with guests requiring patience and good communication. Drive V.I.P. guests in our limousines and other company vehicles. Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.Maintain regular & predictable attendance in accordance with Bell Desk policies.Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESAbility to maintain confidentiality of sensitive information. Understand and comply with all company and departmental rules and regulations, policies and procedures.Skill in establishing and maintaining effective working relationships with co-workers. Ability to read, write, and communicate verbally in English.5 years of safe driving experience in vehicle.PHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of time.Normal sense of smell, touch, sound and vision rangeRequires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbersEye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currencyWork area is subject to variable temperatures.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Starting Pay: $10.50 + Tips JOB SUMMARYResponsible for providing prompt, friendly, and courteous service to our guests.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet, direct and assist all form Guest of approximate time frame for bell service.Offer assistance with luggage placement (rack/closet).Offer each Guest a room orientation and ice service.Offer concierge services and promote laundry, health spa and other services.Ask Guest how their stay was.Offer transportation assistance.Frequent writing of luggage tickets.Deliver, retrieve and store luggage for our guests.Load and unload luggage from vehicles.Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups. Answer a high volume of phone calls in a polite & professional manner. Direct contact with guests requiring patience and good communication. Drive V.I.P. guests in our limousines and other company vehicles. Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.Maintain regular & predictable attendance in accordance with Bell Desk policies.Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESAbility to maintain confidentiality of sensitive information. Understand and comply with all company and departmental rules and regulations, policies and procedures.Skill in establishing and maintaining effective working relationships with co-workers. Ability to read, write, and communicate verbally in English.5 years of safe driving experience in vehicle.PHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of time.Normal sense of smell, touch, sound and vision rangeRequires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbersEye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currencyWork area is subject to variable temperatures.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Mar 10, 2024
Full time
Starting Pay: $10.50 + Tips JOB SUMMARYResponsible for providing prompt, friendly, and courteous service to our guests.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet, direct and assist all form Guest of approximate time frame for bell service.Offer assistance with luggage placement (rack/closet).Offer each Guest a room orientation and ice service.Offer concierge services and promote laundry, health spa and other services.Ask Guest how their stay was.Offer transportation assistance.Frequent writing of luggage tickets.Deliver, retrieve and store luggage for our guests.Load and unload luggage from vehicles.Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups. Answer a high volume of phone calls in a polite & professional manner. Direct contact with guests requiring patience and good communication. Drive V.I.P. guests in our limousines and other company vehicles. Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.Maintain regular & predictable attendance in accordance with Bell Desk policies.Other job related duties as assigned. KNOWLEDGE, SKILLS & ABILITIESAbility to maintain confidentiality of sensitive information. Understand and comply with all company and departmental rules and regulations, policies and procedures.Skill in establishing and maintaining effective working relationships with co-workers. Ability to read, write, and communicate verbally in English.5 years of safe driving experience in vehicle.PHYSICAL DEMANDS & WORK ENVIRONMENTAbility to stand for long periods of time.Normal sense of smell, touch, sound and vision rangeRequires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbersEye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currencyWork area is subject to variable temperatures.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Job Type Full-time Description WHO ARE WE? Whitetail Club is the premier exclusive Club in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation- from thrilling ski runs lauded by National Geographic to ancient hot springs. Can you imagine supporting our Members Interests in their personal year-round playground? It is here that nature provides countless acres of wilderness to support an active lifestyle, Whitetail Club delivers luxury every step of the way. Come support our continued success by enhancing our Members requests providing freedom for them to delve into nature's activities. We invite you to experience working on the edge of the wild. SUMMARY: The successful Shore Lodge Concierge works to serve the needs of our guests as well as Members of Whitetail Club by providing information and special services to enhance their visit prior to and during their stay. As a member of the Shore Lodge and Whitetail team, this position is instrumental in developing and fulfilling the short and long-term goals for the department and executing the service philosophy of the resort. Working in the Concierge role, you will be responsible for creating an atmosphere that will inspire guests and associates to return. Possessing the skills and abilities to create a strong atmosphere of service excellence is paramount. You will find yourself coordinating guest needs through our vendors, Food and Beverage, Guest Services, and all departments of the Shore Lodge and Whitetail. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO: • Communicate directly with guests and members, both in person and via telephone. • Accurately provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention. • Provide area maps and directions, brochures and other relevant literature and materials. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Process accurate reservations from incoming calls and emails. • Complete daily reports, logs, and reporting as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on the Shore Lodge and Whitetail Club. • Maintain accurate and complete information regarding the local area hotels, amenities, directions, etc. • Answer multiple phone lines and direct calls resort-wide as necessary. • Work in a constantly changing environment and manage stress levels while providing superior service to our guests and customers. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Respond appropriately to any dissatisfaction, understanding the origin of the situation as well as the mediation of a solution. • Provide excellent customer service to guests, Club Members, and fellow employees. • Assist the Whitetail Real Estate Department by providing information and orientations on Club, Lodge, and area amenities/attractions/etc., and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Adhere to Company policies, procedures, and standards. • Assist the Front Desk Department with other guest services functions. • Assist the Whitetail Club Manager with other member services functions and event planning. Requirements WHAT YOU NEED TO BE SUCCESSFUL: • 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in hospitality industry. • High School Diploma or equivalent Education • Microsoft applications, Outlook, Internet navigation • Ability to multi-task; while maintaining a high degree of organization and remaining detail oriented • Present superior customer service skills • Possess a strong knowledge of activities in the local community, area, and region • Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers • Superior oral and written comprehension and expression • Possess a positive attitude and outgoing nature while problem solving • Organizational and Time Management skills • A valid driver's license and clean driving record • Post-secondary training in tourism or hospitality and Agilysys Lodging software background preferred
Mar 04, 2024
Full time
Job Type Full-time Description WHO ARE WE? Whitetail Club is the premier exclusive Club in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation- from thrilling ski runs lauded by National Geographic to ancient hot springs. Can you imagine supporting our Members Interests in their personal year-round playground? It is here that nature provides countless acres of wilderness to support an active lifestyle, Whitetail Club delivers luxury every step of the way. Come support our continued success by enhancing our Members requests providing freedom for them to delve into nature's activities. We invite you to experience working on the edge of the wild. SUMMARY: The successful Shore Lodge Concierge works to serve the needs of our guests as well as Members of Whitetail Club by providing information and special services to enhance their visit prior to and during their stay. As a member of the Shore Lodge and Whitetail team, this position is instrumental in developing and fulfilling the short and long-term goals for the department and executing the service philosophy of the resort. Working in the Concierge role, you will be responsible for creating an atmosphere that will inspire guests and associates to return. Possessing the skills and abilities to create a strong atmosphere of service excellence is paramount. You will find yourself coordinating guest needs through our vendors, Food and Beverage, Guest Services, and all departments of the Shore Lodge and Whitetail. STANDARD SPECIFICATIONS: Frequent weekend and holiday work. Varied hours of operation. WHAT YOU GET TO DO: • Communicate directly with guests and members, both in person and via telephone. • Accurately provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules. • Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention. • Provide area maps and directions, brochures and other relevant literature and materials. • Initiate the arrangement of tickets, bookings, appointments, and reservations for guests and members. • Process accurate reservations from incoming calls and emails. • Complete daily reports, logs, and reporting as necessary. • Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on the Shore Lodge and Whitetail Club. • Maintain accurate and complete information regarding the local area hotels, amenities, directions, etc. • Answer multiple phone lines and direct calls resort-wide as necessary. • Work in a constantly changing environment and manage stress levels while providing superior service to our guests and customers. • Use multiple computer software programs to process guest stays and schedule activities. • Comply with unit cash handling, credit, and check cashing policies and procedures. • Respond appropriately to any dissatisfaction, understanding the origin of the situation as well as the mediation of a solution. • Provide excellent customer service to guests, Club Members, and fellow employees. • Assist the Whitetail Real Estate Department by providing information and orientations on Club, Lodge, and area amenities/attractions/etc., and booking appointments as needed. • Perform other duties and responsibilities as assigned. • Adhere to Company policies, procedures, and standards. • Assist the Front Desk Department with other guest services functions. • Assist the Whitetail Club Manager with other member services functions and event planning. Requirements WHAT YOU NEED TO BE SUCCESSFUL: • 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in hospitality industry. • High School Diploma or equivalent Education • Microsoft applications, Outlook, Internet navigation • Ability to multi-task; while maintaining a high degree of organization and remaining detail oriented • Present superior customer service skills • Possess a strong knowledge of activities in the local community, area, and region • Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers • Superior oral and written comprehension and expression • Possess a positive attitude and outgoing nature while problem solving • Organizational and Time Management skills • A valid driver's license and clean driving record • Post-secondary training in tourism or hospitality and Agilysys Lodging software background preferred
Summary:
The Personal Flight Concierge is the single point of contact to aircraft owners, business partners and Jet Card clientele. The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The Personal Flight Concierge showings detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.
Duties & Responsibilities:
Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base.
Work with the Central Concierge team on getting quotes, itineraries, & services prepared to provide to the Clients.
Manage, update, and maintain all client and owner accounts, preferences, expectations, utilizing company systems.
Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.
Coordinate with Flight Operation Departments to ensure service standards are met and/or exceeded and identify any potential issues.
Maintain standard aircraft stock, lobby amenities and office supply inventory in accordance with Jet Linx service standards.
Provide / serve customers food and drinks while at primary base of operation. Offer information for local attractions, restaurants, and events both locally and in the areas of travel.
Schedule trips for Aircraft Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering, ground transportation, etc. for Aircraft Owners.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Conduct a pre- and post-flight calls to ensure complete satisfaction of clients and owners.
Engage with current and inactive flyers to promote and sell/upsell services or partnerships.
Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Other duties as assigned
Knowledge, Skills & Abilities:
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed
Education and Work Experience:
Associate Degree or equivalent from 2-year college or hospitality program preferred
2 years of professional customer service experience required
Aviation industry experience or interest preferred
Physical Requirements:
Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
Mar 14, 2024
Full time
Summary:
The Personal Flight Concierge is the single point of contact to aircraft owners, business partners and Jet Card clientele. The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The Personal Flight Concierge showings detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.
Duties & Responsibilities:
Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base.
Work with the Central Concierge team on getting quotes, itineraries, & services prepared to provide to the Clients.
Manage, update, and maintain all client and owner accounts, preferences, expectations, utilizing company systems.
Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.
Coordinate with Flight Operation Departments to ensure service standards are met and/or exceeded and identify any potential issues.
Maintain standard aircraft stock, lobby amenities and office supply inventory in accordance with Jet Linx service standards.
Provide / serve customers food and drinks while at primary base of operation. Offer information for local attractions, restaurants, and events both locally and in the areas of travel.
Schedule trips for Aircraft Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering, ground transportation, etc. for Aircraft Owners.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Conduct a pre- and post-flight calls to ensure complete satisfaction of clients and owners.
Engage with current and inactive flyers to promote and sell/upsell services or partnerships.
Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Other duties as assigned
Knowledge, Skills & Abilities:
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed
Education and Work Experience:
Associate Degree or equivalent from 2-year college or hospitality program preferred
2 years of professional customer service experience required
Aviation industry experience or interest preferred
Physical Requirements:
Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our "People First Culture". We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by. VZ-PGH Overview If you love creating memorable experiences for clients while being an organized critical thinker, we are looking for you! This is a Seasonal only position, running until approximately October/November. You will be responsible for overseeing the operations, and movement for their assigned spaces. Work Schedule varies based on client needs and business demands. • Works closely with Meeting & Event Managers to execute events • Greets guests and assist as needed • Liaison between Meeting Managers, AV Support and Vendors • Walks meeting and event space, reports any upkeep needs • Follow up with all event change requests • Knowledgeable in basic A/V and IT functions • Uses internal systems to manage space and usage • Maintains effective communication and positive relationships with all operating departments • Maintain par office supplies and monthly inventory Qualifications • Previous Guest Services experience • High School Diploma or equivalent; minimum 2 years general office experience • Good computer software knowledge of Microsoft Office, Google Workspace, Video Conferencing platforms ( Zoom, Teams, etc.) • Good verbal, written, interpersonal and relationship building skills • Ability to troubleshoot audio visual issues • VZ-PGH Compensation Range The compensation for this position is $22.00/Hr. - $23.00/Yr. based on qualifications and experience.
Mar 27, 2024
Full time
About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our "People First Culture". We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by. VZ-PGH Overview If you love creating memorable experiences for clients while being an organized critical thinker, we are looking for you! This is a Seasonal only position, running until approximately October/November. You will be responsible for overseeing the operations, and movement for their assigned spaces. Work Schedule varies based on client needs and business demands. • Works closely with Meeting & Event Managers to execute events • Greets guests and assist as needed • Liaison between Meeting Managers, AV Support and Vendors • Walks meeting and event space, reports any upkeep needs • Follow up with all event change requests • Knowledgeable in basic A/V and IT functions • Uses internal systems to manage space and usage • Maintains effective communication and positive relationships with all operating departments • Maintain par office supplies and monthly inventory Qualifications • Previous Guest Services experience • High School Diploma or equivalent; minimum 2 years general office experience • Good computer software knowledge of Microsoft Office, Google Workspace, Video Conferencing platforms ( Zoom, Teams, etc.) • Good verbal, written, interpersonal and relationship building skills • Ability to troubleshoot audio visual issues • VZ-PGH Compensation Range The compensation for this position is $22.00/Hr. - $23.00/Yr. based on qualifications and experience.
Join Our Team as a Cruise Concierge Opportunity! Are you passionate about exploring the world and helping others plan their dream vacations? If so, we have an exciting virtual business opportunity for you as a Cruise Concierge. About Us: We are a dynamic team offering personalized travel experiences to adventure seekers worldwide. Our mission is to provide unparalleled service and unforgettable journeys to our clients. With comprehensive training, certification, and cutting-edge software, we empower you to excel in this rewarding role. Why Join Us? No Experience Necessary: Whether you're a seasoned traveler or new to the world of cruise concierge, we welcome individuals of all backgrounds and experiences. Flexible Schedule: As a Cruise Concierge, you have the flexibility to choose your own work schedule, whether it's part-time or full-time. Work from anywhere and enjoy a healthy work-life balance. Uncapped Commissions: Take control of your earning potential with our commission-based structure. There's no limit to how much you can earn, and the opportunities are endless. Travel Perks: Enjoy exclusive travel perks and benefits, including discounted trips, complimentary upgrades, and other incentives to enhance your own exploration experiences. Cutting-Edge Software: We provide access to our recently launched software, which offers competitive pricing and innovative features to streamline the booking process. Partnership with Award-Winning Agency: Benefit from our partnership with a reputable agency with over seventy years of industry experience. With their support and expertise, you can trust that you're in good hands. Responsibilities: Assist clients in planning and booking their dream cruises, providing personalized recommendations and exceptional service. Utilize our software to research options, compare prices, and create customized itineraries tailored to each client's preferences. Communicate effectively with clients to understand their needs, budget, and desired experiences. Coordinate bookings, handle reservations, and provide ongoing support throughout the planning process. Stay informed about industry trends, promotions, and destination insights to provide valuable recommendations to clients. Ready to Embark on a New Adventure? If you're ready to turn your passion for travel into a rewarding career, we want to hear from you! Apply now for the Cruise Concierge Opportunity and start creating unforgettable experiences for travelers around the globe. Let's embark on this exciting journey together!
Mar 27, 2024
Join Our Team as a Cruise Concierge Opportunity! Are you passionate about exploring the world and helping others plan their dream vacations? If so, we have an exciting virtual business opportunity for you as a Cruise Concierge. About Us: We are a dynamic team offering personalized travel experiences to adventure seekers worldwide. Our mission is to provide unparalleled service and unforgettable journeys to our clients. With comprehensive training, certification, and cutting-edge software, we empower you to excel in this rewarding role. Why Join Us? No Experience Necessary: Whether you're a seasoned traveler or new to the world of cruise concierge, we welcome individuals of all backgrounds and experiences. Flexible Schedule: As a Cruise Concierge, you have the flexibility to choose your own work schedule, whether it's part-time or full-time. Work from anywhere and enjoy a healthy work-life balance. Uncapped Commissions: Take control of your earning potential with our commission-based structure. There's no limit to how much you can earn, and the opportunities are endless. Travel Perks: Enjoy exclusive travel perks and benefits, including discounted trips, complimentary upgrades, and other incentives to enhance your own exploration experiences. Cutting-Edge Software: We provide access to our recently launched software, which offers competitive pricing and innovative features to streamline the booking process. Partnership with Award-Winning Agency: Benefit from our partnership with a reputable agency with over seventy years of industry experience. With their support and expertise, you can trust that you're in good hands. Responsibilities: Assist clients in planning and booking their dream cruises, providing personalized recommendations and exceptional service. Utilize our software to research options, compare prices, and create customized itineraries tailored to each client's preferences. Communicate effectively with clients to understand their needs, budget, and desired experiences. Coordinate bookings, handle reservations, and provide ongoing support throughout the planning process. Stay informed about industry trends, promotions, and destination insights to provide valuable recommendations to clients. Ready to Embark on a New Adventure? If you're ready to turn your passion for travel into a rewarding career, we want to hear from you! Apply now for the Cruise Concierge Opportunity and start creating unforgettable experiences for travelers around the globe. Let's embark on this exciting journey together!
Part-Time Busser - 7 Ponies Pocola Pay: $9.00 Hourly + Tips (Average hourly tips $7.23) Days & Shifts: Thursday & Sun 5:30 PM - 11:00 PM Friday & Saturday 5:30 PM - 11:30 PM Job Purpose or Objective(s): The busser resets tables in a as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, and supporting servers and service staff with refills and clearing tables. You will report to the Venue Manager. Primary Tasks: You will clear dirty plates, glasses, silverware, napkins, food and beverage debris from tables and deposit dishes in the dish room or specified area. Handle all plates and glassware carefully to reduce breakage and potential safety hazards. Clean all surfaces on tables and chairs within 5 minutes of guest departure to ensure tables are ready for the next guest. Keep the floor area clean and free of debris. You will re-set dining room tables following established standards. Stock bussing stations. Ensure the dining room, lobby and service area are clean, stocked and visually appealing. Assist other restaurant personnel with food running and other tasks. Perform other responsibilities as may be assigned. Job Requirements: Speak, read, and write English 1+ year of previous bussing experience in a high traffic restaurant About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 8095 Job Category: Food and Beverage Posting Date: 03/25/2024, 2:28 PM Job Schedule: Part time Job Shift: Evening Shift On-Site/Remote: On-Site
Mar 26, 2024
Full time
Part-Time Busser - 7 Ponies Pocola Pay: $9.00 Hourly + Tips (Average hourly tips $7.23) Days & Shifts: Thursday & Sun 5:30 PM - 11:00 PM Friday & Saturday 5:30 PM - 11:30 PM Job Purpose or Objective(s): The busser resets tables in a as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, and supporting servers and service staff with refills and clearing tables. You will report to the Venue Manager. Primary Tasks: You will clear dirty plates, glasses, silverware, napkins, food and beverage debris from tables and deposit dishes in the dish room or specified area. Handle all plates and glassware carefully to reduce breakage and potential safety hazards. Clean all surfaces on tables and chairs within 5 minutes of guest departure to ensure tables are ready for the next guest. Keep the floor area clean and free of debris. You will re-set dining room tables following established standards. Stock bussing stations. Ensure the dining room, lobby and service area are clean, stocked and visually appealing. Assist other restaurant personnel with food running and other tasks. Perform other responsibilities as may be assigned. Job Requirements: Speak, read, and write English 1+ year of previous bussing experience in a high traffic restaurant About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 8095 Job Category: Food and Beverage Posting Date: 03/25/2024, 2:28 PM Job Schedule: Part time Job Shift: Evening Shift On-Site/Remote: On-Site
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels Definition: The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. General Duties: Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence. • Respond to all voicemails and emails before the end day. • Review next day's arrivals for accuracy. • Walk through the next day's Owner and VIP arrivals. • Perform rental unit Inspections. • Audit all upcoming reservations 1 week prior. • Inspect all upcoming requests 2 weeks ahead. • Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation • Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.) • Distribute weekly updates/reports to Manager. • Review Property Rental sites of improper references to our facility • Notify manager of those advertising our facility without permission • Review website and marketing materials to ensure accuracy. • Submit Purchase Orders to Manager for PAR items or new unit set up items. • Assist Departments with sales training/site tours/overall guest satisfaction. • Assist Rental Program Manager with special projects. • Schedule repairs and maintenance as necessary with follow ups • Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity. • Maintain proper lines of communication with all departments to ensure that all details are communicated. • Develop working knowledge of all departments, the Resort, its amenities, and the competition. • Continuous training with the property management system and amenities reservations systems. Employment Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort. • The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis. • Customer service and/or resort experience is a strong plus. A degree in a hospitality related industry is also a plus but not required. • Strong computer skills are a must. The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks. • This position also requires organizational and follow-up skills. • Customer service in resort and property management experience preferred. • High school diploma or equivalent, required. • Excellent interpersonal and communication skills • Planning, multi-tasking and strong computer skills • Use of Microsoft Office Suite of programs • College degree valued but not required. • Maintain a clean, safe and environmentally responsible work environment. • Must have neat and pleasant overall appearance. • Must be able to interact with co-workers and have a sense of TEAM. Education and Experience High school diploma required and a minimum of two years' experience in rental housing. Language Skills Ability to read and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 26, 2024
Full time
Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels The Spa Front Desk - Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests' spa and fitness experience. ESSENTIAL JOB FUNCTIONS: • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures. • Accommodate guest's needs by accurately booking, changing and canceling spa and fitness appointments. • Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests. • Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation. • Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available. • Provide facility tours as needed. MINIMUM QUALIFICATIONS: Previous customer service experience required. Previous experience in health, beauty or fitness environment preferred. Basic computer skills required. High School Diploma or equivalent. Basic math and accounting skills. Excellent telephone etiquette and interpersonal skills required. Service oriented - able to anticipate and accommodate guests' needs. ADDITIONAL QUALIFICATIONS: • Positive, energetic and professional demeanor. • Ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must be able to interact with co-workers, customers and have a sense of TEAM. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 26, 2024
Full time
JOB SUMMARY:Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. ESSENTIAL JOB FUNCTIONS: Provide the guest with an experience that will always be remembered and with the highest level of responsiveness. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands. Project an approachable and professional image in personal appearance, manner, and demeanor. Maintain a work environment of cleanliness and organization. Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up. Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests. Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager. Maintain consistent presence at work station. When so directed, participate in hotel functions. Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary. Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.) Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail). Assist with package and amenity deliveries. Log receipts of packages delivered for guests. Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.). QUALIFICATIONS: Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS: Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires strong communication, organizational, decision-making and interpersonal skills. Ability to be detail-oriented while maintaining thorough follow-through. Ability to multi-task and to work well under pressure. Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS. Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Overview: $17.57 / hour Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests. Responsibilities: Greets guests in a friendly, professional manner; unloads luggage, delivers luggage to rooms, and acts as a runner for the Front Office, as needed. Drives Hotel Shuttles, vans, limousines, carts and other vehicles, including providing transportation for guests and also maintain vehicles. Supplies guests with travel information, such as transportation information, routes and schedules. Calls and/or arranges taxi service for guests. Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter. Maintains cleanliness of service vehicles and report issues and needs for services to management. Secures and arranges transfer of packages and other meeting supplies to appropriate areas. Tags articles, record information, and arrange for outgoing freight or packages for hotel guests. Arranges for cleaning, laundering, or repair of guests clothing and other items. Computes charges for services rendered such as guest laundry and communicates charges to the front desk for inclusion in guest folio. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Education High School Diploma or GED Experience 6 Mos 1 Year Related Experience Minimum Age At Least 18 Years of Age Qualifications: Must have a Class B California Driver's License 18 years of age or older Able to meet scheduling and availability policies and requirements At least one year's experience in a guest oriented position. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications: Driver's License
Mar 25, 2024
Full time
Overview: $17.57 / hour Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests. Responsibilities: Greets guests in a friendly, professional manner; unloads luggage, delivers luggage to rooms, and acts as a runner for the Front Office, as needed. Drives Hotel Shuttles, vans, limousines, carts and other vehicles, including providing transportation for guests and also maintain vehicles. Supplies guests with travel information, such as transportation information, routes and schedules. Calls and/or arranges taxi service for guests. Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter. Maintains cleanliness of service vehicles and report issues and needs for services to management. Secures and arranges transfer of packages and other meeting supplies to appropriate areas. Tags articles, record information, and arrange for outgoing freight or packages for hotel guests. Arranges for cleaning, laundering, or repair of guests clothing and other items. Computes charges for services rendered such as guest laundry and communicates charges to the front desk for inclusion in guest folio. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Education High School Diploma or GED Experience 6 Mos 1 Year Related Experience Minimum Age At Least 18 Years of Age Qualifications: Must have a Class B California Driver's License 18 years of age or older Able to meet scheduling and availability policies and requirements At least one year's experience in a guest oriented position. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications: Driver's License
Overview: $17.57 / hour Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests. Responsibilities: Greets guests in a friendly, professional manner; unloads luggage, delivers luggage to rooms, and acts as a runner for the Front Office, as needed. Drives Hotel Shuttles, vans, limousines, carts and other vehicles, including providing transportation for guests and also maintain vehicles. Supplies guests with travel information, such as transportation information, routes and schedules. Calls and/or arranges taxi service for guests. Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter. Maintains cleanliness of service vehicles and report issues and needs for services to management. Secures and arranges transfer of packages and other meeting supplies to appropriate areas. Tags articles, record information, and arrange for outgoing freight or packages for hotel guests. Arranges for cleaning, laundering, or repair of guests clothing and other items. Computes charges for services rendered such as guest laundry and communicates charges to the front desk for inclusion in guest folio. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Education High School Diploma or GED Experience 6 Mos 1 Year Related Experience Minimum Age At Least 18 Years of Age Qualifications: Must have a Class B California Driver's License 18 years of age or older Able to meet scheduling and availability policies and requirements At least one year's experience in a guest oriented position. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications: Driver's License
Mar 25, 2024
Full time
Overview: $17.57 / hour Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed. All individuals will be required to maintain Class B licenses with passenger qualifications and valid DMV medical certificates, so as to be able to drive Hotel Shuttles, Vans, Limousines and other vehicles. These individuals will function as the Hotel Concierge and provide information on the local area and local attractions to guests. Responsibilities: Greets guests in a friendly, professional manner; unloads luggage, delivers luggage to rooms, and acts as a runner for the Front Office, as needed. Drives Hotel Shuttles, vans, limousines, carts and other vehicles, including providing transportation for guests and also maintain vehicles. Supplies guests with travel information, such as transportation information, routes and schedules. Calls and/or arranges taxi service for guests. Maintains cleanliness of work location, completes property walks, and maintains cleanliness of the hotel perimeter. Maintains cleanliness of service vehicles and report issues and needs for services to management. Secures and arranges transfer of packages and other meeting supplies to appropriate areas. Tags articles, record information, and arrange for outgoing freight or packages for hotel guests. Arranges for cleaning, laundering, or repair of guests clothing and other items. Computes charges for services rendered such as guest laundry and communicates charges to the front desk for inclusion in guest folio. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Education High School Diploma or GED Experience 6 Mos 1 Year Related Experience Minimum Age At Least 18 Years of Age Qualifications: Must have a Class B California Driver's License 18 years of age or older Able to meet scheduling and availability policies and requirements At least one year's experience in a guest oriented position. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Certifications: Driver's License
Job Overview: AsaValetAssociate,you'llbe responsible forprovidingexceptional customer service.Meets and greets residents andprovidesguidance andassistanceto meet the needs of residents,tenantsand guests as well as park owner, guest and associate vehicles in the garageutilizingthe garage car elevator. Your Responsibilities: + Greet and open the doors for residents and + Park owner, guest and associate carsutilizingthe garage car elevators + Respond to all requests in a courteous, professional mannerat all times + Assisthomeowners in and out of vehicles as well as all valet requests + Communicate regularly with conciergeregardingimportant resident information + Providedirections to local parks, restaurants, airports, + Call for taxi, limo service as needed + Exhibit a positive and professional attitude andmaintainprofessional appearance as outlined by Association and company policy + Proactivelyassistwith packages and + Report maintenance or cleaning requirements to management + Assistconcierge during busy periods and break times, as needed + Assistwith trash removal as needed + Assistwith dog walking for residents, as + Report all resident concerns and complaints to concierge or management + Assistwith snow shoveling and ice melt application + Assistwith placing and removing temporary walk off mats before and after rain and snow events Skills & Qualifications: + High school diploma or equivalency + Two (2) years of customer service experience + Valid drivers' license and satisfactory driving record + Effective written and verbal communication + Strong customer service, communication and interpersonal skillsrequired + Assistwith placing and removing temporary walk off mats before and after rain and snow events What We Offer : Compensation : $18.00/hour Disclaimer Statement : The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
Mar 24, 2024
Full time
Job Overview: AsaValetAssociate,you'llbe responsible forprovidingexceptional customer service.Meets and greets residents andprovidesguidance andassistanceto meet the needs of residents,tenantsand guests as well as park owner, guest and associate vehicles in the garageutilizingthe garage car elevator. Your Responsibilities: + Greet and open the doors for residents and + Park owner, guest and associate carsutilizingthe garage car elevators + Respond to all requests in a courteous, professional mannerat all times + Assisthomeowners in and out of vehicles as well as all valet requests + Communicate regularly with conciergeregardingimportant resident information + Providedirections to local parks, restaurants, airports, + Call for taxi, limo service as needed + Exhibit a positive and professional attitude andmaintainprofessional appearance as outlined by Association and company policy + Proactivelyassistwith packages and + Report maintenance or cleaning requirements to management + Assistconcierge during busy periods and break times, as needed + Assistwith trash removal as needed + Assistwith dog walking for residents, as + Report all resident concerns and complaints to concierge or management + Assistwith snow shoveling and ice melt application + Assistwith placing and removing temporary walk off mats before and after rain and snow events Skills & Qualifications: + High school diploma or equivalency + Two (2) years of customer service experience + Valid drivers' license and satisfactory driving record + Effective written and verbal communication + Strong customer service, communication and interpersonal skillsrequired + Assistwith placing and removing temporary walk off mats before and after rain and snow events What We Offer : Compensation : $18.00/hour Disclaimer Statement : The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
$19.00 per hour, $2K annual program premium plus excellent benefits! Work in partnership with others as part of a structured inter-disciplinary team, within in a Certified Community Behavioral Health Center (CCBHC) model. Under immediate to general supervision, the Recovery Support Specialist (RSS) provides peer support services in a culturally sensitive way; serves as an advocate; provides information and peer support for consumers in emergency, outpatient or inpatient settings. The RSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. The RSS will possess the skills to maintain a high level of professionalism, ethics, and interactions with all ODMHSAS stakeholders. Demonstrates knowledge of co-occurring disorders and appropriate interventions. Services are predominantly delivered to an adult population who carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. Position Specific Duties and Responsibilities (Hospitality Concierge) Provide excellent customer service and attention to detail Maintain positive ongoing relationships Multitask and prioritize as necessary to meet guest needed Welcome and assist all guests entering CCC Act as the point of reference for guests who need assistance or information Understanding guest's needs and provide them with personalized solutions Requirements: High School diploma or GED. Minimum one-year participation in local or national consumer advocacy or knowledge in the area of mental health recovery. Preference may be given to applicants who are current or former consumers of mental health services. Bi-lingual Spanish speaking preferred. This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Mar 23, 2024
Full time
$19.00 per hour, $2K annual program premium plus excellent benefits! Work in partnership with others as part of a structured inter-disciplinary team, within in a Certified Community Behavioral Health Center (CCBHC) model. Under immediate to general supervision, the Recovery Support Specialist (RSS) provides peer support services in a culturally sensitive way; serves as an advocate; provides information and peer support for consumers in emergency, outpatient or inpatient settings. The RSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. The RSS will possess the skills to maintain a high level of professionalism, ethics, and interactions with all ODMHSAS stakeholders. Demonstrates knowledge of co-occurring disorders and appropriate interventions. Services are predominantly delivered to an adult population who carry a serious mental illness, substance abuse, co-occurring and/or medically co-morbid diagnosis. Position Specific Duties and Responsibilities (Hospitality Concierge) Provide excellent customer service and attention to detail Maintain positive ongoing relationships Multitask and prioritize as necessary to meet guest needed Welcome and assist all guests entering CCC Act as the point of reference for guests who need assistance or information Understanding guest's needs and provide them with personalized solutions Requirements: High School diploma or GED. Minimum one-year participation in local or national consumer advocacy or knowledge in the area of mental health recovery. Preference may be given to applicants who are current or former consumers of mental health services. Bi-lingual Spanish speaking preferred. This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Mar 22, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay in the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest-specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation by departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit-specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication, and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pump (SCDs, IV, etc.) in patient rooms and remove if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, and routinely freshen and restock supplies in the family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon the unit may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures consistently when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs by all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in place of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Basic Life Support (BLS) Act 31 Child Abuse Reporting Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with Renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Mar 21, 2024
Full time
Purpose: The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay in the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Responsibilities: Destination Coordination: Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination. Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission. Environmental Services: Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures. Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms. Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor. Dietary Services: Assembles and serves meals according to diet orders, menus, and patient or guest-specific requirements. Maintains food safety and quality by applying HACCP principles throughout service. Adheres to department procedures regarding the operation of all food service equipment. Performs sanitation by departmental procedures and health department guidelines. Delivers and sets up patient meal trays using the designated department script to ensure proper patient identification. Delivers other nourishments to patients upon request. Follows all safety and sanitation regulations. Transportation Services: Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately. Performs inspections and disinfecting procedures on transportation equipment utilized by the department. Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department. Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment. Supply & Equipment Management: Orders unit-specific supplies and equipment, ensuring adequate and appropriate quantities. Organizes supply room. Delivers supplies, equipment, medication, and other materials to the patient units, and other designated areas safely, timely, and accurately. Stocks patient room, supply areas, med cards (no medications), Accucheck trays, phlebotomy/IV trays, PPE, and more. Maintains refrigerator and temperature logs and checks all expiration dates on supplies. Inventories pump (SCDs, IV, etc.) in patient rooms and remove if not needed. Monitors supply inventory and expiration date in collaboration with supply chain management. Depending on unit need, may also: monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, and routinely freshen and restock supplies in the family lounge. General: Answers unit phones and transfers to appropriate staff. Responds to call lights under Nursing Assistant/PCT direction. Interacts and socializes with patients and assesses patient needs. Rounds hourly to ensure all areas of responsibility are met satisfactorily. Prints and distributes daily plans of care. Prompts patient mobility as appropriate, involving the appropriate clinical staff as needed. Depending upon the unit may maintain resources like pamphlets, department contacts, etc. Adheres to hand hygiene and infection control procedures consistently when interacting with customers. Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient. Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities. Access to medications is limited to the distribution of the medication to the nurse. Performs by all other system-wide competencies/behaviors. Performs other duties as assigned. Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in place of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required. Ability to follow written and verbal instructions. Licensure, Certifications, and Clearances: Basic Life Support (BLS) Act 31 Child Abuse Reporting Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with Renewal UPMC is an Equal Opportunity Employer/Disability/Veteran