Concessions Supervisor at New Era Field

  • Delaware North
  • Orchard Park, NY, USA
  • Nov 01, 2019
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Our Exciting Work Environment

Be part of the action on game day at New Era Field!

Delaware North Buffalo Sportservice is the exclusive concessions, premium dinning and retail provider for New Era Field.

Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At New Era Field, we provide food and beverage concessions, luxury suites catering, and retail for our partners. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it can be.

The Opportunity

Position Summary

Under the direction of the Concessions Manager and Level Supervisors, oversees operation of assigned concessions stand(s) and supervises stand personnel, in accordance with the Company's GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Supervises and coordinates activities of stand attendants; trains stand attendants and assigns duties within the stand; enforces company policies and procedures
  • Observes, evaluates and documents job performances of cashiers and stand attendants.
  • Ensures quality of products and accurate preparation of all food and beverage items as listed on stand sheet.
  • Ensures a quality appearance of the concession stand at all times; ensures that all work stations and the back of stands and storerooms remain clean.
  • Maintains level of inventory for stand throughout shift; orders replacement stock as necessary.
  • Oversees and participates in stand set-up and closing procedures; prepares stand sheets, balances inventory to cash, and closes out point-of-sale system with appropriate reports.
  • Picks up operating bank and enforces company cash handling procedures
  • Investigates discrepancies in monies and inventories with supervisors.
  • Analyzes and resolves all guest and associate problems with the assistance of Level Supervisors
  • Reports all needed stand repairs to the Level Supervisor.
  • Performs other duties as assigned

Non-essential Functions:

  • Performs duties of Stand Attendant as needed

Education & Experience:

  • Previous cash handling/cashier experience required.
  • Previous experience as a stand attendant or other food service worker preferred.
  • Previous supervisory experience preferred.

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Basic math skills; ability to accurately account for cash and inventory.
  • Strong verbal and written communication skills - ability to communicate with staff and to prepare written stand reports after each event.
  • Strong time management and organizational skills; able to direct the work activities of several associates simultaneously and plan ahead.
  • Ability to work effectively with others
  • Ability to work in fast-paced environment

Physical Requirements:

  • Constant standing, walking, bending, reaching and repetitive motions.
  • Ability to remain stationary for entire length of shift
  • Ability to perform normal lifting of stock up to 50 pounds.

Environmental Working Conditions:

  • May be exposed to variable temperatures, including extreme hold and cold, depending on season
  • May be required to work in confined and/or narrow spaces
Conditions of Employment

All applicants will be subject to a pre-employment background check.

Who We Are

Take your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.