Supervisor Cafe' Julies - Colorado Springs

  • Broadmoor
  • Colorado Springs, CO, USA
  • Oct 25, 2019
Full time Chefs, Cooks, Food Preparation Workers Front Desk and Night Auditors Office and Administrative Support

Job Description

Summary: Direct and
coordinate activities of café server attendants and baristas and engage in
providing courteous and rapid service to customers by performing the following
duties.

Essential
Duties and Responsibilities include the following. Other duties may be assigned.

·Execute guest service duties in accordance with Forbes/AAA inspection standards and
Broadmoor Standards of Excellence

·Oversee daily operations in Café

·Greet guests in a friendly and timely manner with a smile, proper English and correct
posture.

·Emphasize service standards and policies through ongoing training of staff.

·Review financial transactions and monitor budget to ensure efficient operation, and to
ensure expenditures stay within budget limitations.

·Monitor payroll expenditures.

·Prepare weekly staff schedules.

·Conduct performance appraisals in a timely manner.

·Carry out disciplinary actions in a fair and progressive manner.

·Obtain items requested by customers or receive items selected by customers.

·Prepare beverages requested by customers quickly and confidently, maintain a thorough
knowledge of coffee drinks.

·Answer customer's questions concerning merchandise and helpfully discuss ingredients,
preparation methods and potential allergy triggers of products offered.

·Observe customers to anticipate guest needs and respond to any additional requests.

·Document any guest or staff related happenings from the shift in the supervisor log.

·Complete time and attendance sheets daily.

·Investigate and resolve food quality or service complaints.

·Stock shelves, counters, or tables with products.

·Sets up advertising displays or arrange products on counters or tables to promote
sales.

·Make sure prices displayed are correct in computer.

·Total price and tax on products purchased by customer, accept payment and make
change.

·Complete night audit reports daily at the end of the shift, and report tips as required
by IRS.

·Keep record of sales, prepare inventory of stock, and order products daily.

·Order bakery and sandwich items weekly, and monitor their sale levels daily.

·Make sure opening and closing procedures are completed according to the side-work
manual.

·Make sure storage areas are clean, well-stocked and secured.

·Call Engineering to report mechanical problems/repairs needed.

·Conduct monthly Food and Beverage/Retail inventory.

·Hold or actively participate in monthly departmental meetings.

·Follow Broadmoor safety and hygiene standards.

·Follow the directions of the Café Julies Manager and Assistant Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. Must be at least 18 years of age.

Education/Experience:

High school diploma or general education
degree (GED); or two to four years related experience and/or training; or
equivalent combination of education and experience.Moderate to advanced computer skills are
required.

Language
Ability:

Ability to read and interpret documents such
as safety rules, operating and maintenance instructions, and procedure
manuals.Ability to write routine
reports and correspondence.Ability to
speak effectively before groups of customers or employees of organization.

Math
Ability:

Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common fractions, and
decimals.Ability to compute rate,
ratio, and percent and to draw and interpret bar graphs.

Reasoning
Ability:

Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.

Computer
Skills:

Microsoft Office (Word, Excel, Outlook),
Payroll, Order Processing, Inventory Software

Supervisory
Responsibilities:

Directly supervise 6-14 employees in Café
Julie's and no more than 5 employees per shift. Carry out supervisory
responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.

Work
Environment:

The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

While performing the
duties of this job the employee is occasionally exposed to wet or humid
conditions (non-weather), work near moving mechanical parts, or exposure to cold
(non-weather)/ heat (non-weather). The noise level in the work environment is
usually loud.

Physical
Demands:

The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the
employee is regularly required to stand, walk, use hands to finger, handle, or
feel and talk or hear. The employee is occasionally required to reach with
hands and arms, stoop, kneel, crouch or crawl, and taste or smell. The employee
is regularly required to lift up to 25 pounds. The employee is occasionally
required to lift up to 50 pounds. The employee is occasionally required to push
and/or pull 100+ pounds and lift up to 100 pounds with assistance. The vision
requirements include close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus.

Other details

Pay Type Hourly Travel Required No