Rosewood Hotels & Resorts
Menlo Park, California
Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Host/ess (Greeter) is responsible for the overall guest dining experience within the outlet to include but not limited to providing the guests, either on the phone or in person, with information and support in a professional and gracious manner, receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for the outlet in developing relationships with the guests. A flexible schedule is required for this role, with morning and early afternoon availability a priority. Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code. Greet all guests, be knowledgeable about the area and provide information when asked. Receive incoming calls, accurately book reservations for guests. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant. Maintain complete knowledge of all menu items, prices, and preparation method/time Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of VIPs as determined by Hotel & Members. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of P.O.S. and manual systems. Communicate any meal requirements and special requests to the servers and kitchen. Check storage areas for proper supplies, organization and cleanliness. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the six-step procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Adhere to payment, cash handling and credit policies/procedures. Collect and report tips at the end of the assigned shift. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. JOB REQUIREMENTS & QUALIFICATIONS Experience Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury environment. Education High school diploma. Licenses & Certifications California Responsible Beverage Service (RBS), preferred. General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills Certification of previous training in liquor, wine and food service; any previous culinary training; certification in alcoholic awareness program; certification in C.P.R.; computer training; knowledge of local activities and attractions appropriate for our clientele. Language Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas. Reach up and down. Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding. Remain in upright position for 8 hours throughout work shift. Ability to walk extended periods of time Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. SPECIAL POSITION REQUIREMENTS Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law. Pay The pay scale for this position is between $21.78 and $24.93/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Host/ess (Greeter) is responsible for the overall guest dining experience within the outlet to include but not limited to providing the guests, either on the phone or in person, with information and support in a professional and gracious manner, receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for the outlet in developing relationships with the guests. A flexible schedule is required for this role, with morning and early afternoon availability a priority. Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code. Greet all guests, be knowledgeable about the area and provide information when asked. Receive incoming calls, accurately book reservations for guests. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant. Maintain complete knowledge of all menu items, prices, and preparation method/time Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of VIPs as determined by Hotel & Members. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of P.O.S. and manual systems. Communicate any meal requirements and special requests to the servers and kitchen. Check storage areas for proper supplies, organization and cleanliness. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the six-step procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Adhere to payment, cash handling and credit policies/procedures. Collect and report tips at the end of the assigned shift. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. JOB REQUIREMENTS & QUALIFICATIONS Experience Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury environment. Education High school diploma. Licenses & Certifications California Responsible Beverage Service (RBS), preferred. General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills Certification of previous training in liquor, wine and food service; any previous culinary training; certification in alcoholic awareness program; certification in C.P.R.; computer training; knowledge of local activities and attractions appropriate for our clientele. Language Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas. Reach up and down. Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding. Remain in upright position for 8 hours throughout work shift. Ability to walk extended periods of time Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. SPECIAL POSITION REQUIREMENTS Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law. Pay The pay scale for this position is between $21.78 and $24.93/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
Delaware North
Gardiner, Montana
The Opportunity Delaware North Parks and Resorts is hiring full-time Housekeepers to join our team at The Ridgeline Hotel in Gardiner, Montana. As Housekeeper, you will ensure cleanliness of the facility to maintain our culture of high standards and enhance the guest experience. If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today. Pay $15.00 - $15.00 / hour Information on our comprehensive benefits package can be found at . Life in Gardiner Looking for a job that will take you far? Be part of a global team on the doorstep of Yellowstone National Park! Gardiner, Montana is located at the north entrance of Yellowstone and is surrounded by the park and National Forest land. With some of the most beautiful scenery in the country, you'll have lots to explore when you start your adventure with Delaware North in Gardiner! FREE Dorm-style housing available including wi-fi, satellite TV, and utilities FREE breakfast and 50% off dinner Use of pool and game room from 11 a.m. - 4 p.m. daily Access to tons of outdoor activities including: Exploring Yellowstone National Park, Custer Gallatin National Forest, Paradise Valley Geologic heritage site Swimming in nearby hot springs Hiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much more! Perks at Ridgeline Hotel Gardiner Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay 30% off gift shop Free snow coach tour subject to availability (park entrance fee required) Friends and family discounts on Choice Hotels Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members $25 deposit/ weekly is returned after completion of season if housing passes inspection and employee is in good standing Responsibilities Thoroughly clean and sanitize public areas, rooms, and restrooms; empty wastebaskets and transport trash to disposal area; replenish supplies Conduct walk-around of assigned areas to ensure the facility meets housekeeping standards; ensure all linen rooms and work areas are neat, clean, and organized Interact with and assist guests on occasion while cleaning guest and meeting rooms Report maintenance repair problems to supervisor Ensure all lost and found items are turned in and logged daily Qualifications Limited to no experience required; previous commercial cleaning or guest service experience preferred Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures Ability to work quickly under pressure and follow instructions Ability to make simple addition and subtraction calculations No high school diploma or GED required Physical Requirements Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties Occasionally required to lift and/or move up to 50 pounds Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces Shift Details Day shift Holidays On call Weekends 8 hour shift Who We Are The Ridgeline at Yellowstone's location at the north entrance to Yellowstone National Park is ideal for individuals who are looking to spend time in the great outdoors. Gardiner is a gateway to adventure, within minutes of town you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park. We offer team members on-site housing in shared dorm-style rooms which include internet and utilities. Team members also receive one free daily meal and a 50% discount on additional meals. Team members also receive 30% off retail purchases. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Parks and Resorts is hiring full-time Housekeepers to join our team at The Ridgeline Hotel in Gardiner, Montana. As Housekeeper, you will ensure cleanliness of the facility to maintain our culture of high standards and enhance the guest experience. If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today. Pay $15.00 - $15.00 / hour Information on our comprehensive benefits package can be found at . Life in Gardiner Looking for a job that will take you far? Be part of a global team on the doorstep of Yellowstone National Park! Gardiner, Montana is located at the north entrance of Yellowstone and is surrounded by the park and National Forest land. With some of the most beautiful scenery in the country, you'll have lots to explore when you start your adventure with Delaware North in Gardiner! FREE Dorm-style housing available including wi-fi, satellite TV, and utilities FREE breakfast and 50% off dinner Use of pool and game room from 11 a.m. - 4 p.m. daily Access to tons of outdoor activities including: Exploring Yellowstone National Park, Custer Gallatin National Forest, Paradise Valley Geologic heritage site Swimming in nearby hot springs Hiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much more! Perks at Ridgeline Hotel Gardiner Health, dental, and vision insurance 401k with company match Paid vacation days and holidays Paid parental bonding leave Tuition or professional certification reimbursement Weekly pay 30% off gift shop Free snow coach tour subject to availability (park entrance fee required) Friends and family discounts on Choice Hotels Referral bonus - earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide Available for full-time, year-round team members $25 deposit/ weekly is returned after completion of season if housing passes inspection and employee is in good standing Responsibilities Thoroughly clean and sanitize public areas, rooms, and restrooms; empty wastebaskets and transport trash to disposal area; replenish supplies Conduct walk-around of assigned areas to ensure the facility meets housekeeping standards; ensure all linen rooms and work areas are neat, clean, and organized Interact with and assist guests on occasion while cleaning guest and meeting rooms Report maintenance repair problems to supervisor Ensure all lost and found items are turned in and logged daily Qualifications Limited to no experience required; previous commercial cleaning or guest service experience preferred Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures Ability to work quickly under pressure and follow instructions Ability to make simple addition and subtraction calculations No high school diploma or GED required Physical Requirements Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties Occasionally required to lift and/or move up to 50 pounds Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces Shift Details Day shift Holidays On call Weekends 8 hour shift Who We Are The Ridgeline at Yellowstone's location at the north entrance to Yellowstone National Park is ideal for individuals who are looking to spend time in the great outdoors. Gardiner is a gateway to adventure, within minutes of town you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park. We offer team members on-site housing in shared dorm-style rooms which include internet and utilities. Team members also receive one free daily meal and a 50% discount on additional meals. Team members also receive 30% off retail purchases. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.