Pay: $0 per hour - $0 per hour The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Mar 20, 2024
Full time
Pay: $0 per hour - $0 per hour The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type Part-time Description At Pastini we are inspired by the farms, vineyards and waters of the Pacific Northwest, and are dedicated to serving up two of life's greatest pleasures pasta and wine. We know that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads, coffee, and meat locally and we handcraft each dish to order. Based in Portland, Oregon, our family of restaurants has blossomed and grown to eight wonderful restaurants around the State since we first opened in 2001. We are hiring Hosts to join our team at Pastini in Bend. We seek reliable and friendly people with a passion for serving handcrafted food and drinks in an exciting, respectful, team environment Genuine people who take pride in their work, have a positive attitude, and crave knowledge and growth. We offer: health insurance, once eligible paid sick leave 401K flexible scheduling shift meal discounts and dining discounts receive tips from pool local retail discounts competitive hourly rates growth opportunities Stop in to apply in person, or apply online! EOE Position Summary: Responsible for greeting and seating guests. Responsible for taking orders in person, over the phone, online and on tablets; accurately packing take-out orders, managing deliveries, and running orders for curbside pick-up. Cleaning, sanitizing and disinfecting. Follows all procedures as outlined in training manuals and employee/service/alcohol/safety handbooks. Qualifications Is able to obtain valid Food Handler's Card and OLCC Server Permit Able to arrive to work on time, ready to start a scheduled shift Displays a basic knowledge of hospitality, service and restaurant operations Displays a friendly, professional, and helpful attitude towards coworkers, management, delivery drivers, vendors, and guests at all times Able to accurately perform basic mathematics Ability to accurately verify, count, track and manage payments from cash, credit cards, checks, paid outs, gift cards/certificates, coupons, promotional material and any other related forms of payment or transaction records Ability to use Micros POS system quickly, accurately while following all house protocols for entering and charging guests/staff appropriately and correctly Is capable of maintaining a friendly smile and positive demeanor at all times Demonstrates good time management skills by completing all tasks in a timely manner Must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. Demonstrates and practices consistent, effective and proper hand-washing techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper food handling techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper safety measures such as distancing, thoroughly sanitizing and cleaning, as expected by government regulations and as directed by management. Follows all OLCC regulations and Pastini House Policies in regards to alcohol sales for on and off premise. Requirements Essential Functions: Consistently arrives to work as scheduled, prepared to assume shift responsibilities Consistently arrives to work well groomed and in proper uniform Greets and provides direction to all guests, delivery drivers, and vendors promptly, in a hospitable manner Answers all phone calls in a professional, timely manner; responds to tablet orders promptly; takes orders from guests in person Presents menus to all guests as they are seated Responsible for accurately managing host cash drawer Reports to manager on duty immediately any and all items left by guests, staff or vendors Demonstrates comprehensive knowledge of menu and ingredients and can stage and expedite orders Has strong working knowledge of dining room and seating rotation Ensures all take-out orders and delivery orders are taken correctly, entered accurately, bagged correctly and presented to the guest or delivery partner promptly Assists all FOH staff in bussing and station stocking duties, facilitates prompt clearing and resetting of tables. Assists with water and beverage refills, and clearing of plates and glassware Says "thank-you" and "good-bye" to every guest as they leave Complies with all policies and procedures in employee handbooks and training materials Willingly, and with a positive attitude, follows direction of all management, including additional requests for cleaning, sanitation, safety measures, etc. Responsible for conducting daily cleaning projects in an effective manner as detailed in Host side work and as directed by management Complies with all required Break Policy as is outlined by BOLI and as directed by management. Takes breaks according to expectation; clock in and clocks out for all 10 minute paid breaks and 30 minute unpaid breaks. Manages wait list and accurately quotes wait times to guests, with use of tablet and app, or paper list, pen and phone Working Conditions and Environment Must be able to work a variety of scheduled shifts, based on the needs of restaurant volume (example: late hours, holidays, weekends, etc.) Must work well in a fast paced environment Must work well under pressure Salary Description $15.20/hour plus tips
Mar 21, 2024
Full time
Job Type Part-time Description At Pastini we are inspired by the farms, vineyards and waters of the Pacific Northwest, and are dedicated to serving up two of life's greatest pleasures pasta and wine. We know that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads, coffee, and meat locally and we handcraft each dish to order. Based in Portland, Oregon, our family of restaurants has blossomed and grown to eight wonderful restaurants around the State since we first opened in 2001. We are hiring Hosts to join our team at Pastini in Bend. We seek reliable and friendly people with a passion for serving handcrafted food and drinks in an exciting, respectful, team environment Genuine people who take pride in their work, have a positive attitude, and crave knowledge and growth. We offer: health insurance, once eligible paid sick leave 401K flexible scheduling shift meal discounts and dining discounts receive tips from pool local retail discounts competitive hourly rates growth opportunities Stop in to apply in person, or apply online! EOE Position Summary: Responsible for greeting and seating guests. Responsible for taking orders in person, over the phone, online and on tablets; accurately packing take-out orders, managing deliveries, and running orders for curbside pick-up. Cleaning, sanitizing and disinfecting. Follows all procedures as outlined in training manuals and employee/service/alcohol/safety handbooks. Qualifications Is able to obtain valid Food Handler's Card and OLCC Server Permit Able to arrive to work on time, ready to start a scheduled shift Displays a basic knowledge of hospitality, service and restaurant operations Displays a friendly, professional, and helpful attitude towards coworkers, management, delivery drivers, vendors, and guests at all times Able to accurately perform basic mathematics Ability to accurately verify, count, track and manage payments from cash, credit cards, checks, paid outs, gift cards/certificates, coupons, promotional material and any other related forms of payment or transaction records Ability to use Micros POS system quickly, accurately while following all house protocols for entering and charging guests/staff appropriately and correctly Is capable of maintaining a friendly smile and positive demeanor at all times Demonstrates good time management skills by completing all tasks in a timely manner Must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. Demonstrates and practices consistent, effective and proper hand-washing techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper food handling techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper safety measures such as distancing, thoroughly sanitizing and cleaning, as expected by government regulations and as directed by management. Follows all OLCC regulations and Pastini House Policies in regards to alcohol sales for on and off premise. Requirements Essential Functions: Consistently arrives to work as scheduled, prepared to assume shift responsibilities Consistently arrives to work well groomed and in proper uniform Greets and provides direction to all guests, delivery drivers, and vendors promptly, in a hospitable manner Answers all phone calls in a professional, timely manner; responds to tablet orders promptly; takes orders from guests in person Presents menus to all guests as they are seated Responsible for accurately managing host cash drawer Reports to manager on duty immediately any and all items left by guests, staff or vendors Demonstrates comprehensive knowledge of menu and ingredients and can stage and expedite orders Has strong working knowledge of dining room and seating rotation Ensures all take-out orders and delivery orders are taken correctly, entered accurately, bagged correctly and presented to the guest or delivery partner promptly Assists all FOH staff in bussing and station stocking duties, facilitates prompt clearing and resetting of tables. Assists with water and beverage refills, and clearing of plates and glassware Says "thank-you" and "good-bye" to every guest as they leave Complies with all policies and procedures in employee handbooks and training materials Willingly, and with a positive attitude, follows direction of all management, including additional requests for cleaning, sanitation, safety measures, etc. Responsible for conducting daily cleaning projects in an effective manner as detailed in Host side work and as directed by management Complies with all required Break Policy as is outlined by BOLI and as directed by management. Takes breaks according to expectation; clock in and clocks out for all 10 minute paid breaks and 30 minute unpaid breaks. Manages wait list and accurately quotes wait times to guests, with use of tablet and app, or paper list, pen and phone Working Conditions and Environment Must be able to work a variety of scheduled shifts, based on the needs of restaurant volume (example: late hours, holidays, weekends, etc.) Must work well in a fast paced environment Must work well under pressure Salary Description $15.20/hour plus tips
The Aloft Portland is looking for a Part-Time Breakfast Attendant Overview: The Breakfast Attendant sets up the dining area for daily meals. Ensures side work is complete prior to meal service and prior to leaving for the day. Prepares deli items, salad bar, and other items as designated by supervisor, following approved recipes. Ensures food is of proper quality. Maintains cleanliness and sanitation of all work surface areas, food service areas, coolers, tables, counters, chairs, and floor. Follows the 'clean as you always go" policy. Monitors associate food use and tallies meals consumed. Key Duties & Responsibilities: Maintain complete knowledge of a) Hours of operation and proper table set -ups for the dining area. b) Expected number of meals to be served. c) Safety and sanitation requirements. d) Proper storage procedures. Complete opening duties as assigned: a) Check quality and amount of all breakfast stock and supplies using checklist. b) Requisition necessary supplies according to standard. c) Transport supplies and equipment to the dining area. d) Prepare and set up all condiments and non-alcoholic beverages. e) Stock designated supply of silverware, glassware, chinaware, utensils, tools, and other equipment for service. f) Inspect cleanliness and condition of tables and service areas; rectify any deficiencies. g) Set tables. h) Set up and prepare the service line/areas. i) Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager or purchaser. Receive food from Kitchen and place in designated holding areas at specified temperatures. Defrost food, clean, and prepare produce as assigned. Maintain supply levels of stock, food, and non-alcoholic beverages to designated amounts throughout scheduled hours of operation. Monitor and maintain the quality of all food and cleanliness on service lines. Anticipate usage levels and report food replenishment needs to the Kitchen on a timely basis. Obtain replacements for 86'd items as directed by the Kitchen. Greet and serve meals to hotel employees. Remove soiled trays and wares from the dining tables and separate items at breakdown station. Wipe dining tables clean and replenish tabletop condiments throughout the shift. Clean up spills immediately. Breakdown all goods. Return unused food to designated areas and store. Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures. Restock stations for next meal period. Complete closing side duties as assigned. Clean and organize supply/storage closets. Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager. Legibly document pertinent information in the logbook. Sweep and mop the floor. Education and Experience: Must have good understanding of the English language. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Mar 11, 2024
Full time
The Aloft Portland is looking for a Part-Time Breakfast Attendant Overview: The Breakfast Attendant sets up the dining area for daily meals. Ensures side work is complete prior to meal service and prior to leaving for the day. Prepares deli items, salad bar, and other items as designated by supervisor, following approved recipes. Ensures food is of proper quality. Maintains cleanliness and sanitation of all work surface areas, food service areas, coolers, tables, counters, chairs, and floor. Follows the 'clean as you always go" policy. Monitors associate food use and tallies meals consumed. Key Duties & Responsibilities: Maintain complete knowledge of a) Hours of operation and proper table set -ups for the dining area. b) Expected number of meals to be served. c) Safety and sanitation requirements. d) Proper storage procedures. Complete opening duties as assigned: a) Check quality and amount of all breakfast stock and supplies using checklist. b) Requisition necessary supplies according to standard. c) Transport supplies and equipment to the dining area. d) Prepare and set up all condiments and non-alcoholic beverages. e) Stock designated supply of silverware, glassware, chinaware, utensils, tools, and other equipment for service. f) Inspect cleanliness and condition of tables and service areas; rectify any deficiencies. g) Set tables. h) Set up and prepare the service line/areas. i) Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager or purchaser. Receive food from Kitchen and place in designated holding areas at specified temperatures. Defrost food, clean, and prepare produce as assigned. Maintain supply levels of stock, food, and non-alcoholic beverages to designated amounts throughout scheduled hours of operation. Monitor and maintain the quality of all food and cleanliness on service lines. Anticipate usage levels and report food replenishment needs to the Kitchen on a timely basis. Obtain replacements for 86'd items as directed by the Kitchen. Greet and serve meals to hotel employees. Remove soiled trays and wares from the dining tables and separate items at breakdown station. Wipe dining tables clean and replenish tabletop condiments throughout the shift. Clean up spills immediately. Breakdown all goods. Return unused food to designated areas and store. Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures. Restock stations for next meal period. Complete closing side duties as assigned. Clean and organize supply/storage closets. Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager. Legibly document pertinent information in the logbook. Sweep and mop the floor. Education and Experience: Must have good understanding of the English language. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.