Crew Member () Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck, but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We welcome experienced restaurant professionals and novices alike. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook, FOH/BOH or no experience at all, we're always looking for passionate and enthusiastic people to join our team. At Chipotle, you'll join a team that's committed to Cultivating A Better World. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today. WHAT'S IN IT FOR YOU Tuition assistance (100% coverage for select degrees or up to $5,250/year) Free food (yes, really FREE) Medical, dental, and vision insurance Paid time off Holiday closures Competitive compensation Full and part-time opportunities Opportunities for advancement (80% of managers started as Crew) WHAT YOU'LL BRING TO THE TABLE A friendly, enthusiastic attitude Passion for helping and serving others (both customers and team members) Desire to learn how to cook (a lot) Be at least 16 years old Ability to communicate in the primary language(s) of the work location WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Primary Location: Missouri - Richmond Heights - 2356 - Hanley Road-(02356) Work Location: 2356 - Hanley Road-(02356) 1500 South Hanley Road Richmond Heights 63144
Apr 19, 2024
Full time
Crew Member () Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck, but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We welcome experienced restaurant professionals and novices alike. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook, FOH/BOH or no experience at all, we're always looking for passionate and enthusiastic people to join our team. At Chipotle, you'll join a team that's committed to Cultivating A Better World. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today. WHAT'S IN IT FOR YOU Tuition assistance (100% coverage for select degrees or up to $5,250/year) Free food (yes, really FREE) Medical, dental, and vision insurance Paid time off Holiday closures Competitive compensation Full and part-time opportunities Opportunities for advancement (80% of managers started as Crew) WHAT YOU'LL BRING TO THE TABLE A friendly, enthusiastic attitude Passion for helping and serving others (both customers and team members) Desire to learn how to cook (a lot) Be at least 16 years old Ability to communicate in the primary language(s) of the work location WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Primary Location: Missouri - Richmond Heights - 2356 - Hanley Road-(02356) Work Location: 2356 - Hanley Road-(02356) 1500 South Hanley Road Richmond Heights 63144
Crew Member () Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck, but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We welcome experienced restaurant professionals and novices alike. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook, FOH/BOH or no experience at all, we're always looking for passionate and enthusiastic people to join our team. At Chipotle, you'll join a team that's committed to Cultivating A Better World. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today. WHAT'S IN IT FOR YOU Tuition assistance (100% coverage for select degrees or up to $5,250/year) Free food (yes, really FREE) Medical, dental, and vision insurance Paid time off Holiday closures Competitive compensation Full and part-time opportunities Opportunities for advancement (80% of managers started as Crew) WHAT YOU'LL BRING TO THE TABLE A friendly, enthusiastic attitude Passion for helping and serving others (both customers and team members) Desire to learn how to cook (a lot) Be at least 16 years old Ability to communicate in the primary language(s) of the work location WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Primary Location: Missouri - Richmond Heights - 2356 - Hanley Road-(02356) Work Location: 2356 - Hanley Road-(02356) 1500 South Hanley Road Richmond Heights 63144
Apr 19, 2024
Full time
Crew Member () Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck, but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We welcome experienced restaurant professionals and novices alike. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook, FOH/BOH or no experience at all, we're always looking for passionate and enthusiastic people to join our team. At Chipotle, you'll join a team that's committed to Cultivating A Better World. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today. WHAT'S IN IT FOR YOU Tuition assistance (100% coverage for select degrees or up to $5,250/year) Free food (yes, really FREE) Medical, dental, and vision insurance Paid time off Holiday closures Competitive compensation Full and part-time opportunities Opportunities for advancement (80% of managers started as Crew) WHAT YOU'LL BRING TO THE TABLE A friendly, enthusiastic attitude Passion for helping and serving others (both customers and team members) Desire to learn how to cook (a lot) Be at least 16 years old Ability to communicate in the primary language(s) of the work location WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. Primary Location: Missouri - Richmond Heights - 2356 - Hanley Road-(02356) Work Location: 2356 - Hanley Road-(02356) 1500 South Hanley Road Richmond Heights 63144
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
Apr 14, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
Apr 14, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION SUMMARYUnder general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing assigned game while maintaining the integrity of the game, as well as for explaining aspects of the games to customers unfamiliar with the games.ESSENTIAL FUNCTIONS(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).1. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.2. Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing3. Explain aspects of various table games to our gaming customer's.4. Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.5. Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures.6. Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc.7. Reports any unusual situations to the Table Games Supervisor.8. Perform other duties as assigned by management.JOB QUALIFICATIONS Must be able to obtain a valid gaming license Must be 21 years of age Previous dealing experience and/or recognized equivalent training Must be willing to be interviewed and auditioned Must maintain a professional, neat and well-groomed appearance Must be able to work varied shifts, including weekends and holidays.These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. POSITION PURPOSEThe incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such mattersESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) 1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.2. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. 3. Works in cooperation with the Lumiere Place Casino & Hotels staff in ensuring guests feel welcome and comfortable; works closely with Executive Hosts, VIP Casino Services, and Player's Club to ensure superior guest satisfaction.4. Greets Player's Club guests in a courteous and friendly manner; and explains amenities and features. 5. Monitors room occupancy to ensure appropriate number of guests and compliance with safety standards.6. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.7. Participates in marketing Players Club promotional activities.8. Participates in employee training to ensure adequate training, skills and resources are in place to perform job functions.9. Provides information on all aspects of Lumiere Place Casino services and facilities to guests and assists guests with room, dinner, show, and transportation reservations, as well as coordinates external local activities.10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands. JOB QUALIFICATIONS Excellent customer service skills. Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission. Understanding of property and department policies and procedures. Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value. These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).
Apr 14, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. POSITION PURPOSEThe incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such mattersESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) 1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.2. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. 3. Works in cooperation with the Lumiere Place Casino & Hotels staff in ensuring guests feel welcome and comfortable; works closely with Executive Hosts, VIP Casino Services, and Player's Club to ensure superior guest satisfaction.4. Greets Player's Club guests in a courteous and friendly manner; and explains amenities and features. 5. Monitors room occupancy to ensure appropriate number of guests and compliance with safety standards.6. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.7. Participates in marketing Players Club promotional activities.8. Participates in employee training to ensure adequate training, skills and resources are in place to perform job functions.9. Provides information on all aspects of Lumiere Place Casino services and facilities to guests and assists guests with room, dinner, show, and transportation reservations, as well as coordinates external local activities.10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands. JOB QUALIFICATIONS Excellent customer service skills. Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission. Understanding of property and department policies and procedures. Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value. These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).