Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE Full-time Position ranging from $7.00-$13.00 hourly + tips with benefits. Located in Santa Fe, NM. Working out of our Inn & Spa Loretto. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: Prepare, mix, and serve custom crafted cocktails and outstanding signature drinks in a professional, courteous manner, while doing their part to ensure that service comes out simultaneously, in a high quality and timely fashion. The Bartender is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Restaurant Manager or Assistant Manager. Maintain high level of positive and professional approach with coworkers and guests. Comply with nutrition and sanitation regulations and safety standards at all times. Passionately deliver refined, seamless service. Greet and welcome guests at the bar or in the bar area. Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages. Prepare drinks for bar guests and fulfill drink orders for Servers. Resolve issues for guests in a professional and timely manner. Full job description and job expectations will be provided during your interview. HC3 Requirements: Current New Mexico Food Handler Certification and Alcohol Server Certification required. Ability to work on your feet in for eight hours or more. Must be able to lift/push/reach for/carry 20+ pounds frequently. Excellent verbal communication and ability to multitask. 6 months to 1 year or equivalent combination of education and experience; high volume and/or fine dining experience preferred. High school diploma or equivalent experience/training. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 7-13 Hourly Wage PId47fdd99bd08-9844
Mar 28, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE Full-time Position ranging from $7.00-$13.00 hourly + tips with benefits. Located in Santa Fe, NM. Working out of our Inn & Spa Loretto. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: Prepare, mix, and serve custom crafted cocktails and outstanding signature drinks in a professional, courteous manner, while doing their part to ensure that service comes out simultaneously, in a high quality and timely fashion. The Bartender is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Restaurant Manager or Assistant Manager. Maintain high level of positive and professional approach with coworkers and guests. Comply with nutrition and sanitation regulations and safety standards at all times. Passionately deliver refined, seamless service. Greet and welcome guests at the bar or in the bar area. Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages. Prepare drinks for bar guests and fulfill drink orders for Servers. Resolve issues for guests in a professional and timely manner. Full job description and job expectations will be provided during your interview. HC3 Requirements: Current New Mexico Food Handler Certification and Alcohol Server Certification required. Ability to work on your feet in for eight hours or more. Must be able to lift/push/reach for/carry 20+ pounds frequently. Excellent verbal communication and ability to multitask. 6 months to 1 year or equivalent combination of education and experience; high volume and/or fine dining experience preferred. High school diploma or equivalent experience/training. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 7-13 Hourly Wage PId47fdd99bd08-9844
Description: Cowboy Jack's Saloon in Altoona, Wisconsin, is seeking top notch experienced bartenders who fit our reputation as the BEST of the Chippewa Valley! You'll love our lively atmosphere, our large indoor bar, our outdoor patio bar, and strong crowds each day including our popular happy hour and late night happy hour seven days a week (voted BEST in the Chippewa Valley in the VolumeOne Reader Poll for 4+ years). If you like to have fun at work and be rewarded for your skills and friendly personality, this is the place for you. Must be available to work weekends. Cowboy Jack's Saloon is located on the banks of the Eau Claire River in the fast growing River Prairie development in Altoona. Requirements: ACCOUNTABILITIES Ability to work as part of a team in high stress situations and a fast-paced environment with accuracy and a positive attitude. Thinking on your feet, adaptation, and flexibility is key. Provide superior customer service to create amazing experiences which often exceed guest expectations. Salesmanship of Drink and Menu items. Knowledge of standard menu and updating items according to customer requests. Ensuring recipe standards are met and fulfilling order requirements correctly. Utilizing tools and equipment available. Proven ability to communicate effectively with customers, team members and management. Assist in stocking, organizing product, condiments, and ice machine. Notifying manager of potential inventory needs. Maintain health and food safety standards. Ensure that the bar is properly cleaned and sanitized. QUALIFICATIONS Availability Available for a flexible schedule and weekends. Education/Knowledge Hospitality experience and 1+ years as a Bartender Proficiency in computer programs. Programs used at Cowboy Jacks include Focus, Margin Edge, Chow Now, Eat Street, and 7 Shifts Experience/Skills 1+ years' experience as a Bartender Wisconsin Responsible Beverage Server Course and Bartender License Excellent customer service skills and verbal communication PI982f8e1-
Mar 22, 2024
Full time
Description: Cowboy Jack's Saloon in Altoona, Wisconsin, is seeking top notch experienced bartenders who fit our reputation as the BEST of the Chippewa Valley! You'll love our lively atmosphere, our large indoor bar, our outdoor patio bar, and strong crowds each day including our popular happy hour and late night happy hour seven days a week (voted BEST in the Chippewa Valley in the VolumeOne Reader Poll for 4+ years). If you like to have fun at work and be rewarded for your skills and friendly personality, this is the place for you. Must be available to work weekends. Cowboy Jack's Saloon is located on the banks of the Eau Claire River in the fast growing River Prairie development in Altoona. Requirements: ACCOUNTABILITIES Ability to work as part of a team in high stress situations and a fast-paced environment with accuracy and a positive attitude. Thinking on your feet, adaptation, and flexibility is key. Provide superior customer service to create amazing experiences which often exceed guest expectations. Salesmanship of Drink and Menu items. Knowledge of standard menu and updating items according to customer requests. Ensuring recipe standards are met and fulfilling order requirements correctly. Utilizing tools and equipment available. Proven ability to communicate effectively with customers, team members and management. Assist in stocking, organizing product, condiments, and ice machine. Notifying manager of potential inventory needs. Maintain health and food safety standards. Ensure that the bar is properly cleaned and sanitized. QUALIFICATIONS Availability Available for a flexible schedule and weekends. Education/Knowledge Hospitality experience and 1+ years as a Bartender Proficiency in computer programs. Programs used at Cowboy Jacks include Focus, Margin Edge, Chow Now, Eat Street, and 7 Shifts Experience/Skills 1+ years' experience as a Bartender Wisconsin Responsible Beverage Server Course and Bartender License Excellent customer service skills and verbal communication PI982f8e1-
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here ($1471.htmld) to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS + A ssist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. + Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. + Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower , supplies, and equipment to ensure positive guest experience. + Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. + Attend/ Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. + Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. + Assist in regulation of distribution of necessary supplies. + Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position . Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities . Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. + Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. + Must be able to speak, read, write and understand the primary language(s) used in the workplace. + Must be able to read and write to facilitate the communication process . + Requires good communication skills, both verbal and written. + Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. + Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. + Knowledge of hotel food and beverage operations . + Knowledge of food and alcoholic beverages. + Must possess basic computational ability . + Must possess basic computer skills. + Budgetary analysis capabilities required . + Knowledge of food service techniques and cost controls such as manpower , productivity, food cost and other expenses. + Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands + Most work tasks are performed outdoors . Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. + Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. + Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. + Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. + Talking and hearing occur continuously in the process of communicating with guest s, supervisors and subordinates. + Mu st be able to lift up to 15 - 40 l bs on a regular and continuing basis. + Must be able to lift trays of food or food items weighing up to 30 lbs. frequently . + Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. + Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. + Must be able to exert well-paced ability in limited space. + Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. + Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. + Requires manual dexterity to use and operate all necessary equipment. + Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed . QUALIFICATION STANDARDS Education High school or equivalent education required . Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred . Licenses or Certificates Maui County Liquor Card required . CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearanc e per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy ()
Mar 15, 2024
Full time
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here ($1471.htmld) to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS + A ssist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. + Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. + Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower , supplies, and equipment to ensure positive guest experience. + Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. + Attend/ Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. + Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. + Assist in regulation of distribution of necessary supplies. + Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position . Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities . Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. + Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. + Must be able to speak, read, write and understand the primary language(s) used in the workplace. + Must be able to read and write to facilitate the communication process . + Requires good communication skills, both verbal and written. + Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. + Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. + Knowledge of hotel food and beverage operations . + Knowledge of food and alcoholic beverages. + Must possess basic computational ability . + Must possess basic computer skills. + Budgetary analysis capabilities required . + Knowledge of food service techniques and cost controls such as manpower , productivity, food cost and other expenses. + Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands + Most work tasks are performed outdoors . Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. + Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. + Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. + Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. + Talking and hearing occur continuously in the process of communicating with guest s, supervisors and subordinates. + Mu st be able to lift up to 15 - 40 l bs on a regular and continuing basis. + Must be able to lift trays of food or food items weighing up to 30 lbs. frequently . + Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. + Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. + Must be able to exert well-paced ability in limited space. + Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. + Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. + Requires manual dexterity to use and operate all necessary equipment. + Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed . QUALIFICATION STANDARDS Education High school or equivalent education required . Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred . Licenses or Certificates Maui County Liquor Card required . CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearanc e per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy ()
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS Assist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. Attend/Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. Assist in regulation of distribution of necessary supplies. Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. Knowledge of hotel food and beverage operations. Knowledge of food and alcoholic beverages. Must possess basic computational ability. Must possess basic computer skills. Budgetary analysis capabilities required. Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed outdoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 15 - 40lbs on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred. Licenses or Certificates Maui County Liquor Card required. CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Mar 14, 2024
Full time
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Job Description POSITION PURPOSE The Pool Manager will provide daily management and direction of the Pool, Sunset Bar, Hana Hou Bar, Beach Club, and Recreation. ESSENTIAL FUNCTIONS Assist in the development, implementation and maintenance of quality standards for Pool Operations. Interact with guests to ensure a positive guest experience. Ensure that meals are being served in a professional and timely manner by circulating within the Pool Operations and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of service area to ensure that it is up to standard. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Hiring, scheduling, supervision and control of bartenders, supervisor, servers, food runners and pool attendants. Attend/Facilitate pre-shift meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance. Assist in the completion of reports on production and necessary requisitions. Assist with weekly associate gratuities and bi-weekly payroll. Assist in regulation of distribution of necessary supplies. Any other duties as directed by the Director of Restaurants. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer. Knowledge of hotel food and beverage operations. Knowledge of food and alcoholic beverages. Must possess basic computational ability. Must possess basic computer skills. Budgetary analysis capabilities required. Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed outdoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 F) and kitchens ( F), possibly for one hour or more. Position requires walking and giving direction most of the working day, must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 15 - 40lbs on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 200 lbs. occasionally. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Minimum of 2 years food and beverage background preferred. Licenses or Certificates Maui County Liquor Card required. CPR/First Aid Certified preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Montage Hotels & Resorts standards. The pay scale for Pool Manager is $65,000.00 - $82,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Maintaining cleanliness and order of the dining room, deck, and lounge • Bussing tables in a timely and efficient manner • Resetting tables in a uniformly and clean manner • When wiping down tables make sure to bring one wet and one dry rag. It's not a pleasant dining experience sitting at a wet table. • Providing water service to guests upon arrival of tables and during the guest dining experience • Assisting all team members of the restaurant- including hostesses, bartenders, servers, managers, and kitchen members • Making sure Ice Bins & Sani-bottles are filled and maintained throughout shift • Unloading dishes in a uniformly organized manner into the dish tank Job Types: (Seasonal) Full-time and Part-time Restaurant experience a plus however we will train the right people Wages $3.93 to $6.00 plus tips
Mar 25, 2024
Full time
Maintaining cleanliness and order of the dining room, deck, and lounge • Bussing tables in a timely and efficient manner • Resetting tables in a uniformly and clean manner • When wiping down tables make sure to bring one wet and one dry rag. It's not a pleasant dining experience sitting at a wet table. • Providing water service to guests upon arrival of tables and during the guest dining experience • Assisting all team members of the restaurant- including hostesses, bartenders, servers, managers, and kitchen members • Making sure Ice Bins & Sani-bottles are filled and maintained throughout shift • Unloading dishes in a uniformly organized manner into the dish tank Job Types: (Seasonal) Full-time and Part-time Restaurant experience a plus however we will train the right people Wages $3.93 to $6.00 plus tips
Job Details Job Location College Station - College Station, TX Position Type Part Time Job Shift Any Host Position Overview: Greet and seat guests, manage table seating and answer phones Experience/Education/Knowledge: Experience in full service restaurant environment is helpful, but not required Successful completion of Razzoos training for this position required Must be of legal age to work required hours in compliance with federal, state or local laws Essential Skills/Experience: Integrity must comply with cash and credit card handling policies and protect the Companys assets Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do Critical Thinking using logic and reasoning to identify the needs of a given situation Reading Comprehension understanding written communications and documents Arithmetic utilizing basic math skills relative to position requirements, i.e., calculating wait quotes, tip sharing Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes Handwriting legible writing skills for various Company forms and documents Time Sharing the ability to shift back and forth between two or more activities or sources of information Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment Safety Focused ability to adhere to Company safety standards at all times Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time Essential Characteristics: Self-directed ability to work well with little or no supervision Sense of urgency Organized, detail oriented; recognizes errors quickly Positive attitude and professional demeanor Guest focused and solution-driven Persuasive skills Multi-tasker Team oriented Communicator clear written and oral skills Safety conscious follows all safety and sanitation policies Professional image - neat, clean, pressed Dependable consistently works agreed-upon schedule and gets to work on time Committed to Razzoos 6-2-101 (Philosophies and Values) Essential Duties and Responsibilities: Deliver Hospitality to every guest Greet guests in warm, friendly and courteous manner Open door for guests as they enter and exit the restaurant Manage and promote the specific Call-Ahead / reservation policies of the restaurant Make guests comfortable while waiting Manage wait list quoting accurate wait times Select appropriate station and table or booth Take guests to selected table/booth Provide menu to guests Describe menu items if requested by guest Suggest menu items if appropriate Answer telephones and follow phone procedures Take phone To-Go orders and deliver to Bartender Defer all guest questions regarding allergies to the Manager on Duty Assist guests in seating of small children or special needs guests Acknowledge guests who are leaving and invite them to return Keep entrance area clean and stocked Be observant of landscape and pick up trash as necessary Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary Provide children with a balloon, childrens menu and crayons Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management Participate in executing birthday celebrations Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures Perform additional responsibilities as requested by a manager at any time Physical Demands: Must be able to bend, stoop, lift and carry items up to 20 lbs. Move about the dining and kitchen areas quickly and carefully Stand/walk during entire shift Ability to hear with accuracy over loud background noise 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer) Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects Working Conditions: Stationed at restaurant entrance and dining areas Fast-paced environment Narrow spaces between dining tables and in kitchen area Several guests and co-workers moving about at same time Several guests or tasks to attend to at one time Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music Exposure to hot (kitchen) and cold (walk-ins) temperatures
Mar 19, 2024
Full time
Job Details Job Location College Station - College Station, TX Position Type Part Time Job Shift Any Host Position Overview: Greet and seat guests, manage table seating and answer phones Experience/Education/Knowledge: Experience in full service restaurant environment is helpful, but not required Successful completion of Razzoos training for this position required Must be of legal age to work required hours in compliance with federal, state or local laws Essential Skills/Experience: Integrity must comply with cash and credit card handling policies and protect the Companys assets Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do Critical Thinking using logic and reasoning to identify the needs of a given situation Reading Comprehension understanding written communications and documents Arithmetic utilizing basic math skills relative to position requirements, i.e., calculating wait quotes, tip sharing Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes Handwriting legible writing skills for various Company forms and documents Time Sharing the ability to shift back and forth between two or more activities or sources of information Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment Safety Focused ability to adhere to Company safety standards at all times Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time Essential Characteristics: Self-directed ability to work well with little or no supervision Sense of urgency Organized, detail oriented; recognizes errors quickly Positive attitude and professional demeanor Guest focused and solution-driven Persuasive skills Multi-tasker Team oriented Communicator clear written and oral skills Safety conscious follows all safety and sanitation policies Professional image - neat, clean, pressed Dependable consistently works agreed-upon schedule and gets to work on time Committed to Razzoos 6-2-101 (Philosophies and Values) Essential Duties and Responsibilities: Deliver Hospitality to every guest Greet guests in warm, friendly and courteous manner Open door for guests as they enter and exit the restaurant Manage and promote the specific Call-Ahead / reservation policies of the restaurant Make guests comfortable while waiting Manage wait list quoting accurate wait times Select appropriate station and table or booth Take guests to selected table/booth Provide menu to guests Describe menu items if requested by guest Suggest menu items if appropriate Answer telephones and follow phone procedures Take phone To-Go orders and deliver to Bartender Defer all guest questions regarding allergies to the Manager on Duty Assist guests in seating of small children or special needs guests Acknowledge guests who are leaving and invite them to return Keep entrance area clean and stocked Be observant of landscape and pick up trash as necessary Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary Provide children with a balloon, childrens menu and crayons Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management Participate in executing birthday celebrations Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures Perform additional responsibilities as requested by a manager at any time Physical Demands: Must be able to bend, stoop, lift and carry items up to 20 lbs. Move about the dining and kitchen areas quickly and carefully Stand/walk during entire shift Ability to hear with accuracy over loud background noise 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer) Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects Working Conditions: Stationed at restaurant entrance and dining areas Fast-paced environment Narrow spaces between dining tables and in kitchen area Several guests and co-workers moving about at same time Several guests or tasks to attend to at one time Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music Exposure to hot (kitchen) and cold (walk-ins) temperatures
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 15, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Assists Bartenders and Servers by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action. Creates a warm, fun atmosphere for Guests and Team Members. Adheres to company's sanitation procedures. Responsible for bus stand cleanliness and stocking. Ensures wait stations remain clean. Empties trash and spot sweeps whenever floor needs it, or when a Manager requests. Performs opening/closing responsibilities, including party breakdown/duties. Restocks and prepares supplies for shift change and or close. Busses and resets tables. Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages. Assists in party setup. Maintains cleanliness of restrooms, including restocking of supplies. Cleans high chairs and booster chairs. Assists other Team members as needed or when business needs dictate. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Restaurant and/or bar experience preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team members. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law. Salary Compensation is from $16 - $16.5 per hour Salary Range: 16 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.
Mar 14, 2024
Full time
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Assists Bartenders and Servers by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action. Creates a warm, fun atmosphere for Guests and Team Members. Adheres to company's sanitation procedures. Responsible for bus stand cleanliness and stocking. Ensures wait stations remain clean. Empties trash and spot sweeps whenever floor needs it, or when a Manager requests. Performs opening/closing responsibilities, including party breakdown/duties. Restocks and prepares supplies for shift change and or close. Busses and resets tables. Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages. Assists in party setup. Maintains cleanliness of restrooms, including restocking of supplies. Cleans high chairs and booster chairs. Assists other Team members as needed or when business needs dictate. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Restaurant and/or bar experience preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team members. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law. Salary Compensation is from $16 - $16.5 per hour Salary Range: 16 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Mar 14, 2024
Full time
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 14, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 14, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Sugar Factory - NOW HIRING ALL POSITIONS - ALL LOCATIONS! We are seeking talented Managers and Chefs for IMMEDIATE hire: GM, AGM, Sous Chef, Exec Chef and Floor Managers for all locations. We are ALSO seeking experienced, energetic staff to fill ALL open positions for Servers, Bartenders, Bussers/Runners, Cooks, Prep Cooks, Dishwashers, Porters, Hosts, Retail Hosts and more! Be a part of our Sweet Team! Apply now for immediate consideration.
Mar 13, 2024
Full time
Sugar Factory - NOW HIRING ALL POSITIONS - ALL LOCATIONS! We are seeking talented Managers and Chefs for IMMEDIATE hire: GM, AGM, Sous Chef, Exec Chef and Floor Managers for all locations. We are ALSO seeking experienced, energetic staff to fill ALL open positions for Servers, Bartenders, Bussers/Runners, Cooks, Prep Cooks, Dishwashers, Porters, Hosts, Retail Hosts and more! Be a part of our Sweet Team! Apply now for immediate consideration.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Mar 13, 2024
Full time
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Description: A PURE taqueria• Server Assistant is responsible for providing legendary hospitality and service to all Guests in all areas of the restaurant, at all times. This position is primarily responsible for serving our guests chips and salsa upon their arrival, provide refills of chips, salsa, and water as needed, remove used tableware between courses, clear and reset tables after guests leave, and provide general support to the Server and Bartender Staff. The Server Assistants also have general utility and maintenance responsibilities and other duties as assigned by the Manager on Duty. The Server Assistant (or SA) must be a team player, helping wherever and whenever needed to ensure that all Guests receive legendary hospitality. Finally, the SA is required to maintain a positive, respectful and courteous attitude towards all Guests, team members, and Managers at all times. Superior Quality Food and Beverage Properly present chips and salsa to Guest Tables and Guests at the Bar as soon as they are seated Develop a good understanding of all menu items, including daily specials, improve that knowledge whenever possible and strive to share that knowledge as required by the Guest. Legendary Hospitality Ensure that all Guests feel welcome and are given responsive, friendly and courteous service at all times. Remove used utensils, plates, and glassware between courses and provide replacements if needed by the guest. Take used items to the dishwashing area and place utensils, dishes and glassware in the appropriate areas Maintain Guest tables by removing trash, paper, or any used or unneeded items at all times. Properly and quickly clean and reset tabletops and chairs after the Guests have left Check and clean the floor as needed Inspect and clean assigned restroom every 30 minutes Communicate effectively with the FOH Team to assure efficient seating, table utilization, and Guest Service Assist Servers and Bartenders with food running as needed. Sales Growth Provide warm, friendly and efficient service and hospitality so that we are sure that the Guest will return Maintain a clean Dining Room and Restroom to support efficient service and excellent Guest perception of PURE taqueria Cost Controls Clock in and out accurately according to your posted schedule. Carry, stack, store and clean plates, glassware and utensils properly. Avoid unnecessary breakage, and do not carelessly throw small wares in the trash. Maintain a clean floor and address spills immediately. Treating Employees Like Family Contribute to a positive, productive working environment for all team members at all times by maintaining a happy professional attitude while at work. Demonstrate respect and courtesy towards all FOH, BOH and Manager teammates. Requirements: No previous restaurant experience required Must have a working knowledge of the predominant language of our Guests Must be able to work effectively in a fast-paced setting while walking or standing for up to 12 hours per day Must be able to carry 2-3 plates, trays of 4-6 drinks, or bussing trays safely
Mar 13, 2024
Full time
Description: A PURE taqueria• Server Assistant is responsible for providing legendary hospitality and service to all Guests in all areas of the restaurant, at all times. This position is primarily responsible for serving our guests chips and salsa upon their arrival, provide refills of chips, salsa, and water as needed, remove used tableware between courses, clear and reset tables after guests leave, and provide general support to the Server and Bartender Staff. The Server Assistants also have general utility and maintenance responsibilities and other duties as assigned by the Manager on Duty. The Server Assistant (or SA) must be a team player, helping wherever and whenever needed to ensure that all Guests receive legendary hospitality. Finally, the SA is required to maintain a positive, respectful and courteous attitude towards all Guests, team members, and Managers at all times. Superior Quality Food and Beverage Properly present chips and salsa to Guest Tables and Guests at the Bar as soon as they are seated Develop a good understanding of all menu items, including daily specials, improve that knowledge whenever possible and strive to share that knowledge as required by the Guest. Legendary Hospitality Ensure that all Guests feel welcome and are given responsive, friendly and courteous service at all times. Remove used utensils, plates, and glassware between courses and provide replacements if needed by the guest. Take used items to the dishwashing area and place utensils, dishes and glassware in the appropriate areas Maintain Guest tables by removing trash, paper, or any used or unneeded items at all times. Properly and quickly clean and reset tabletops and chairs after the Guests have left Check and clean the floor as needed Inspect and clean assigned restroom every 30 minutes Communicate effectively with the FOH Team to assure efficient seating, table utilization, and Guest Service Assist Servers and Bartenders with food running as needed. Sales Growth Provide warm, friendly and efficient service and hospitality so that we are sure that the Guest will return Maintain a clean Dining Room and Restroom to support efficient service and excellent Guest perception of PURE taqueria Cost Controls Clock in and out accurately according to your posted schedule. Carry, stack, store and clean plates, glassware and utensils properly. Avoid unnecessary breakage, and do not carelessly throw small wares in the trash. Maintain a clean floor and address spills immediately. Treating Employees Like Family Contribute to a positive, productive working environment for all team members at all times by maintaining a happy professional attitude while at work. Demonstrate respect and courtesy towards all FOH, BOH and Manager teammates. Requirements: No previous restaurant experience required Must have a working knowledge of the predominant language of our Guests Must be able to work effectively in a fast-paced setting while walking or standing for up to 12 hours per day Must be able to carry 2-3 plates, trays of 4-6 drinks, or bussing trays safely
Position Summary This individual shall be trained on and responsible for ensuring the smooth flow of food orders to and from the kitchen, inspecting plates for proper garnish and presentation, assisting in serving and clearing dining tables and helping to stock service stations. Essential hospitality standards must be used at all times: speak first, smile, eye contact, and engage in polite conversation (when time permits). Specifically, you would be responsible for performing the following tasks to the highest standards: Essential Job Functions Assist the Executive Chef and servers by monitoring the flow of orders into the kitchen Provide final garnishes to plates before service, and inspect dishes to ensure consistent quality of presentation Assist servers & bartenders by running food from kitchen to the appropriate dining table or bar positions. Maintains the cleanliness and sanitation of the dining area, including all tables and chairs. Restocks the expeditor station and side stations with tableware, flatware, utensils, condiments and linen. Maintain adequate service supplies for each shift. Assist in bussing tables throughout service and upon the departure of guests. Assist in resetting tables to the restaurant standards. Pour water and refill coffee and tea cups for guests. Assist servers by running beverages to guests in the dining room. Preparing, maintaining and cleaning the bread service station. Returning soiled linens to the laundry. Collecting fresh linens and taking them to the restaurant / room service / banquet room. Flexibility and adaptability to a changing clientele and environment. Other duties deemed necessary by Supervisor, Manager and/or Department Director. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Good working knowledge of accepted standards of sanitation. Ability to read, write, speak and understand the English language in order to communicate with guests and other team members. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 20 lbs. on continuous schedule. Ability to stand and to work continuously in confined spaces. Ability to perform duties within extreme temperature ranges. Ability to add, subtract, multiply and divide. Ability to read and write correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, schedule or recipe form.
Mar 13, 2024
Full time
Position Summary This individual shall be trained on and responsible for ensuring the smooth flow of food orders to and from the kitchen, inspecting plates for proper garnish and presentation, assisting in serving and clearing dining tables and helping to stock service stations. Essential hospitality standards must be used at all times: speak first, smile, eye contact, and engage in polite conversation (when time permits). Specifically, you would be responsible for performing the following tasks to the highest standards: Essential Job Functions Assist the Executive Chef and servers by monitoring the flow of orders into the kitchen Provide final garnishes to plates before service, and inspect dishes to ensure consistent quality of presentation Assist servers & bartenders by running food from kitchen to the appropriate dining table or bar positions. Maintains the cleanliness and sanitation of the dining area, including all tables and chairs. Restocks the expeditor station and side stations with tableware, flatware, utensils, condiments and linen. Maintain adequate service supplies for each shift. Assist in bussing tables throughout service and upon the departure of guests. Assist in resetting tables to the restaurant standards. Pour water and refill coffee and tea cups for guests. Assist servers by running beverages to guests in the dining room. Preparing, maintaining and cleaning the bread service station. Returning soiled linens to the laundry. Collecting fresh linens and taking them to the restaurant / room service / banquet room. Flexibility and adaptability to a changing clientele and environment. Other duties deemed necessary by Supervisor, Manager and/or Department Director. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Good working knowledge of accepted standards of sanitation. Ability to read, write, speak and understand the English language in order to communicate with guests and other team members. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 20 lbs. on continuous schedule. Ability to stand and to work continuously in confined spaces. Ability to perform duties within extreme temperature ranges. Ability to add, subtract, multiply and divide. Ability to read and write correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, schedule or recipe form.
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Mar 13, 2024
Full time
Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. As a Busser, you will be responsible for maintaining a clean and organized dining environment, assisting servers, and ensuring that guests have a pleasant dining experience. Your attention to detail and efficiency will contribute to the overall success of our restaurant. Job Summary: Primary responsibility is for our Bussers to quickly and carefully assist the servers with cleaning dirty tables, taking plates, utensils and drink ware to the kitchen to be washed. Constant guest interaction is a busser's specialty. Duties / Responsibilities/ Job requirements: Ability to quickly clean and reset dirty tables as per the company standards. Including but not limited to observing tables and keeping track of clean, dirty and occupied tables. Pre-bus and bus tables as needed including sweeping of the floor. Working knowledge and consistent focus on food safety standards. Bussers must always maintain an outgoing personality and be consistently friendly with excellent communication skills. Bussers may be also be utilized as food runners and must have the ability to safely carry and balance several plates of food at one time with a good pace. The ability to clearly communicate with guests and to servers, bartenders and/or a manager with any concerns or problems with a guest. Such as a long time ticket, a food item that is incorrect or is undesirable to the guest. The ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item. A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work. The ability to restock utensils, napkins, condiments and other dining room needs. A passion for high standards and the ability to provide Best in class service. Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items to our guests. Creates regulars by interacting with guests throughout their dining experience. Interacts regularly with seated guests to attend to any needs that the server may have missed or that the guest needs.
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Mar 13, 2024
Full time
Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES Promptly cleans and resets tables after each Guest's departure. Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. Prepares coffee and iced tea to help Team Members serve Guests. Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. Checks high chairs and booster seats for cleanliness when resetting tables. Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close. KEY DECISIONS Influences: Guest Experience Issues around cleanliness and sanitation MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Guest satisfaction scores Cleanliness and sanitation QUALIFICATION REQUIREMENTS Must be able to read menu items Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager) Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer Must be able to reach, bend, stoop and wipe frequently Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service. Understands how their role impacts the Guest. Displays a caring attitude towards Guests. Contributes to the Guest experience through knowledge of job and products. Demonstrates a service attitude by providing support to those who are directly serving the Guest. Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience. COMMUNICATION - Keeps the lines of communication positive, open and productive. Pays close attention to Guests' and coworkers' special requests to ensure accuracy. Responds positively to conflict situations and works to find appropriate solutions. Keeps interaction positive and productive; avoids conveying negative messages. Shares information with others to raise awareness of potential needs and concerns. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE - Keeps it fun and keeps up with the pace. Shows Guests and Team Members that (s)he genuinely enjoys the job. Displays passion, energy and pride in doing the job right. Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. Focuses on the way (s)he approaches a task, not just the task itself. Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results. Arrives on time and ready to work dressed in proper dress code. Attends all required shift meetings and is prepared to contribute. Minimizes wastes and costs (e.g., maintains proper rotation of inventory). Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. Addresses daily challenges and obstacles with confidence and a positive attitude. Easily adjusts to meet changing demands and new responsibilities. Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. Maintains an even-tempered demeanor even in stressful situations. Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along. Recognizes the importance of working together to accomplish goals. Actively promotes cooperation, respect, and acceptance of all Team Members. Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. Takes on additional responsibilities to ensure proper coverage during rush periods. Reaches out to Team Members when necessary to ensure timely completion of all tasks. Takes advantage of opportunities to set an example for new or inexperienced Team Members.