JOB SUMMARY: Supervise front of house operations for shift/outlet in Guy Fieri creating a differentiated service experience and ensuring optimum performance of all. KEY JOB FUNCTIONS: Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained. Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to culinary leadership. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone guest service issues, in an efficient and courteous manner. Creates and supports a Family Style service culture for guests and Team Members. Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Supervisory accountability for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Ensures regulatory, internal controls and policy and procedure compliance. Maintains bar inventory and orders product according to set par level sheets. Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe). Acts as a role model to other Team Members and always presents oneself as a credit to Company and encourages others to do the same. Ensures regulatory, internal controls and policy and procedure compliance. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: Preferred: Degree in Hotel or Restaurant Mgmt. Work requires two years of restaurant/food service, prefer one-year supervisory experience.QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to learn and understand Budget & P&L Statements. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.WORK ENVIRONMENT: Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.
Apr 14, 2024
Full time
JOB SUMMARY: Supervise front of house operations for shift/outlet in Guy Fieri creating a differentiated service experience and ensuring optimum performance of all. KEY JOB FUNCTIONS: Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained. Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to culinary leadership. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone guest service issues, in an efficient and courteous manner. Creates and supports a Family Style service culture for guests and Team Members. Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Supervisory accountability for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Ensures regulatory, internal controls and policy and procedure compliance. Maintains bar inventory and orders product according to set par level sheets. Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe). Acts as a role model to other Team Members and always presents oneself as a credit to Company and encourages others to do the same. Ensures regulatory, internal controls and policy and procedure compliance. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: Preferred: Degree in Hotel or Restaurant Mgmt. Work requires two years of restaurant/food service, prefer one-year supervisory experience.QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to learn and understand Budget & P&L Statements. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.WORK ENVIRONMENT: Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.
Senior Living Communities
Saint Simons Island, Georgia
Marsh's Edge, St. Simons Island's premier retirement community is now accepting applications for a Sous Chef. This position prepares food, and assures that quality food service is provided at all times. Responsible for hot food preparation, including accompaniment and garnishes. Ask us how to take control and elevate your career. Pick your co-workers, refer your friends and earn cash! Free Teladoc, scholarships and more! Call - Interviews offered daily! POSITION SUMMARY : Possesses a comprehensive knowledge of safe, sanitary food handling procedures, preparation methods, merchandising and supervision. Has knowledge of special diets and all applicable local, state and federal regulations. ESSENTIAL FUNCTIONS : Must have comprehensive knowledge of food preparation and handling techniques. Must have general knowledge of safety and sanitation rules and practices. Works well within a team environment. Supervises all daily production and production staff. Responsible for hot and cold food production, including accompaniments and garnishes. Supervises production of all menu items for all service areas. Ensures eye-appealing, tasty food items are prepared in accordance to established standards of the operation. Completes food temperature checks each meal and ensures all cooks are checking temperatures in accordance to established food safety standards. Checks and/or tastes all food items prepared. Completes preparation records and ensures proper food storage and rotation of leftover items. Ensures all cleaning assignments are completed by assigned staff member. Must ensure a safe working environment for all staff members and corrects Follows safety and sanitation rules and practices and makes sure staff also follows same standards. Ensures that all hot food preparation and assembling is done in accordance with established procedures. Demonstrates knowledge of fire safety procedures. Cooperates with staff of other departments in performing job duties. Provides clean, safe and neat environment. Maintain an open communication and professional working relationship between front and back of house operations and sister departments. Attend and actively participate in required in-service training and education programs. Other duties as assigned.
Apr 10, 2024
Full time
Marsh's Edge, St. Simons Island's premier retirement community is now accepting applications for a Sous Chef. This position prepares food, and assures that quality food service is provided at all times. Responsible for hot food preparation, including accompaniment and garnishes. Ask us how to take control and elevate your career. Pick your co-workers, refer your friends and earn cash! Free Teladoc, scholarships and more! Call - Interviews offered daily! POSITION SUMMARY : Possesses a comprehensive knowledge of safe, sanitary food handling procedures, preparation methods, merchandising and supervision. Has knowledge of special diets and all applicable local, state and federal regulations. ESSENTIAL FUNCTIONS : Must have comprehensive knowledge of food preparation and handling techniques. Must have general knowledge of safety and sanitation rules and practices. Works well within a team environment. Supervises all daily production and production staff. Responsible for hot and cold food production, including accompaniments and garnishes. Supervises production of all menu items for all service areas. Ensures eye-appealing, tasty food items are prepared in accordance to established standards of the operation. Completes food temperature checks each meal and ensures all cooks are checking temperatures in accordance to established food safety standards. Checks and/or tastes all food items prepared. Completes preparation records and ensures proper food storage and rotation of leftover items. Ensures all cleaning assignments are completed by assigned staff member. Must ensure a safe working environment for all staff members and corrects Follows safety and sanitation rules and practices and makes sure staff also follows same standards. Ensures that all hot food preparation and assembling is done in accordance with established procedures. Demonstrates knowledge of fire safety procedures. Cooperates with staff of other departments in performing job duties. Provides clean, safe and neat environment. Maintain an open communication and professional working relationship between front and back of house operations and sister departments. Attend and actively participate in required in-service training and education programs. Other duties as assigned.
Job Description Be a part of your Local Hometown Favorite. You bring your great attitude and readiness to learn, and we'll take care of the rest! The Ninety Nine is committed to growing our talent from within through our Rising Star Internal Leadership Development Program. Let us help you reach your full potential at The Nines! At The Ninety Nine Restaurant & Pub, we're proud to offer flexible schedules, full training with opportunities to grow your career, comprehensive benefits, and a safe enjoyable work environment We treat people right, and that's why our team makes new guests feel welcome, and regulars feel right at home. Now Hiring / Immediate Opportunities Available for Full Time & Part Time: Servers / Waiters / Waitresses At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and "Love Where You Work" Get Paid Quicker - Take home your tip pay each day. Growth Opportunities - Approximately 50 percent of Ninety Nine's entire management staff started out as hourly team members. Stability - We have some of the lowest manager & hourly turnover in the industry, that means the team you'll be a part of doesn't change nearly as often as other restaurants Better quality of life - no late night bar hours & flexible schedules! Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift Paid Time Off - Earn vacation based upon company policy Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company 401(k) plan upon reaching 21 years of age. Healthcare Coverage - Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater. Strong Culture - welcoming and safe environment where you will Love Where You Work! Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively. WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY Submit your application today, we can't wait to meet you. Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Food Server / Waiter will focus on guest service / waiting tables in which you will be expected to provide great customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and thoughtful manner in addition to other Waiters / Waitresses. Advertised per hour average pay is an estimate based on recent data, but not a guarantee. All tipped team members are paid the tipped minimum wage, plus tips.
Apr 04, 2024
Full time
Job Description Be a part of your Local Hometown Favorite. You bring your great attitude and readiness to learn, and we'll take care of the rest! The Ninety Nine is committed to growing our talent from within through our Rising Star Internal Leadership Development Program. Let us help you reach your full potential at The Nines! At The Ninety Nine Restaurant & Pub, we're proud to offer flexible schedules, full training with opportunities to grow your career, comprehensive benefits, and a safe enjoyable work environment We treat people right, and that's why our team makes new guests feel welcome, and regulars feel right at home. Now Hiring / Immediate Opportunities Available for Full Time & Part Time: Servers / Waiters / Waitresses At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and "Love Where You Work" Get Paid Quicker - Take home your tip pay each day. Growth Opportunities - Approximately 50 percent of Ninety Nine's entire management staff started out as hourly team members. Stability - We have some of the lowest manager & hourly turnover in the industry, that means the team you'll be a part of doesn't change nearly as often as other restaurants Better quality of life - no late night bar hours & flexible schedules! Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift Paid Time Off - Earn vacation based upon company policy Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company 401(k) plan upon reaching 21 years of age. Healthcare Coverage - Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater. Strong Culture - welcoming and safe environment where you will Love Where You Work! Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively. WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY Submit your application today, we can't wait to meet you. Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Food Server / Waiter will focus on guest service / waiting tables in which you will be expected to provide great customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and thoughtful manner in addition to other Waiters / Waitresses. Advertised per hour average pay is an estimate based on recent data, but not a guarantee. All tipped team members are paid the tipped minimum wage, plus tips.
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Mar 23, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.