JOB SUMMARY: Harrah's in Columbus, NE is hiring a Casino Host. The Casino Host increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. The Casino Host will create loyalty to Harrah's Casino and Caesars Rewards members among other valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. KEY JOB FUNCTIONS: Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgment and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be able to work independently and be self-motivated. H.S. Diploma, GED, or equivalent required 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal English. Bilingual is a PLUS Must be able to respond calmly and make rational decisions when handling guest's needs. Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations. Must have a minimum of 2 years customer service-related experience. Must have a valid drivers license and be able to pass a MVR check. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: Harrah's in Columbus, NE is hiring a Casino Host. The Casino Host increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. The Casino Host will create loyalty to Harrah's Casino and Caesars Rewards members among other valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. KEY JOB FUNCTIONS: Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgment and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be able to work independently and be self-motivated. H.S. Diploma, GED, or equivalent required 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal English. Bilingual is a PLUS Must be able to respond calmly and make rational decisions when handling guest's needs. Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations. Must have a minimum of 2 years customer service-related experience. Must have a valid drivers license and be able to pass a MVR check. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
JOB SUMMARY: The Host is responsible for providing superior service to both internal and external guests. The Host/ is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible for providing superior guest service including seating and greeting the guest. Routine manual labor includes clearing tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment. Takes and serves to-go orders as needed. Completes all company-required training within the designated time periods. Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: The Host is responsible for providing superior service to both internal and external guests. The Host/ is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible for providing superior guest service including seating and greeting the guest. Routine manual labor includes clearing tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment. Takes and serves to-go orders as needed. Completes all company-required training within the designated time periods. Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
ESSENTIAL DUTIES & RESPONSIBILITIES: Must handle cash, credit, and vouchers. Must understand and practice Family Style Service with all guest and team members. Will rely on instructions and pre-established guidelines to perform the functions of the job. Must assist bussers and servers with basic daily duties. Required to replenish supplies (i.e. salt/pepper, ketchup, etc.). All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must also be able to stand for prolonged periods of time. Must be physically able to lift up to 30lbs, bend, stoop, climb, and reach with or without reasonable accommodation.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 19. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent.
Apr 14, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES: Must handle cash, credit, and vouchers. Must understand and practice Family Style Service with all guest and team members. Will rely on instructions and pre-established guidelines to perform the functions of the job. Must assist bussers and servers with basic daily duties. Required to replenish supplies (i.e. salt/pepper, ketchup, etc.). All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service Must also be able to stand for prolonged periods of time. Must be physically able to lift up to 30lbs, bend, stoop, climb, and reach with or without reasonable accommodation.Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 19. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent.