Fort Bragg Unified School District
Fort Bragg, North Carolina
About the Employer FBUSD schools include Redwood Elementary School (grades PreK - 2), Dana Gray Elementary (grades 3 - 5), Fort Bragg Middle School (grade 6 - 8), Fort Bragg High School (grades 9 - 12) and three alternative schools - Noyo High School (continuation), Lighthouse Community Day School (grades 9 - 12) and Shelter Cove Community Day School (grades 4 - 8). FBUSD is nestled on the rugged northern California coastline. Comprised of approximately 1700 students, FBUSD is the second largest school district in Mendocino County. With a wide array of athletic teams, a strong academic program, and an extensive range of extra-curricular options, FBUSD students continually have an impressive range of options after high school. The Fort Bragg community is incredibly supportive of all school activities and events and donates generously to programs and scholarships. Job Summary Job Summary DEFINITION: To maintain food service facilities in a clean and orderly condition, and to serve food to students. SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Food Service Director, and technical and functional supervision from a Cook/Manager. Job Description / Essential Elements: Print DEFINITION To maintain food service facilities in a clean and orderly condition; and to prepare and serve food to students. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Food Service Director, and technical and functional supervision from a Cook and/or Kitchen Operations Manager EXAMPLES OF ESSENTIAL DUTIES - May include, but are not limited to, the following: Must learn basic Cook duties and fill in for Cook when s/he is absent. Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas. May assist with packaging and loading food for transport to other facilities. May assist with the preparation of vegetables, fresh fruits, and other foods. Sweeps kitchen floors, wipes tables, and counters within the kitchen, fill supplies for next day and performs general clean-up tasks. May perform baking duties as necessary. Assists in the preparation of meals. Operates computerized cash registers and oversees the use of student keypad as needed. Operates food service machinery and equipment. Supervises student helpers. Performs assigned duties in a safe manner. Performs related duties as assigned. MINIMUM QUALIFICATIONS: High School diploma or equivalent. Knowledge of: Sanitation principles applicable to food serving, kitchen maintenance, and cleaning of food eating areas. General food preparation. Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food service machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist and reach. Learn to operate computerized cash registers and equipment. Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. Experience, Education, and Training Any combination of experience and training, which indicate possession of the above skills and abilities. Must maintain a Certified Food Safety Manager certificate. Book, class and exam costs will be covered by the District. Staff is also required to learn and implement National School Lunch/Breakfast Program requirements and comply with Environmental Health Codes and Laws. Must complete at least 4-6 hours of annual continuing education/training, depending on hours worked per week, at District's expense. Example: Some experience in food preparation and kitchen maintenance or related training. WORKING CONDITIONS: Kitchen environment Some positions in this class may require possession of a valid California driver's license. Driving a vehicle to conduct work as assigned by the position. Seeing to read a variety of materials; Hearing and speaking to exchange information; Speaking so that others may understand at normal levels and on the telephone; Speak, read, and understand English sufficiently to successfully receive/provide information to/from students, supervisors, co-workers, the public, etc. Ability to exert 50 pounds of force frequently to lift, carry, push, pull or otherwise move objects. Dexterity of hands and fingers to operate a computer keyboard and other equipment; Physical mobility and stamina to participate in activities which may be strenuous performing physical labor: Sitting, standing for long periods of time, walking, twisting, stooping, crouching, kneeling, bending over at the waist, grasping, reaching overhead, climbing, and, pushing, pulling and moving, lifting and/or carrying 0-50 pounds. HAZARDS: Driving a vehicle during adverse weather conditions. Kitchen equipment and supplies use (knives, slicers, burners, chemicals, etc.) Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Board Adopted: April 27, 1989, Rev. Board Approved: October 11, 2001, Revised - CSEA Chapter Approved 4/4/17 - CSEA approved, FBUSD Board Approved 04-25-2017 Benefits: Participation in our health, vision, dental and life insurance, including an employee contribution if applicable. This will provide coverage for the employee, their spouse and eligible dependents. Employee may elect membership in California School Employee's Association. Partidipation in Public Employees' Retirement System (PERS), to which both the employee and FBUSD contribute. Special Notes: This position may be temporarily filled by a substitute or in-house employee who may also be a candidate. Requirements / Qualifications Requirements / Qualifications Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food services machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist, and reach. Learn to operate computerized cash registers and equipment Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. EXAMPLES OF DUTIES - May include but are not limited to, the following: Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas and disposes of refuse. May assist with packing and loading food for transport to other facilities. May assist with the preparation of vegetables, fresh fruits, and other foods. Sweeps floors, wipes tables, and counters fill supplies for the next day and perform general clean-up tasks. May perform baking duties as necessary. Assists others in the assembly and heating of foods. Operates computerized cash registers and oversees the use of student keypad as needed. Operates food service machinery and equipment. Supervises student helpers. Performs assigned duties safely. Performs related duties as assigned. MINIMUM QUALIFICATIONS: High School diploma or equivalent. Knowledge of: Sanitation principles applicable to food serving, kitchen maintenance, and cleaning of food eating areas. General food preparation. Special Requirements: Some positions in this class may require possession of a valid California driver's license. Speak, read, and understand sufficiently to successfully receive/provide information to/from students, supervisors, co-workers, the public, etc. Physical Requirements: Ability to exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to stoop, climb, stand for long periods of time and perform physical labor, physical mobility, and stamina to participate in activities that may be strenuous. Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Commercial food handling experience is desired but not required. Being approved for employment following a fingerprint background check and TB testing does not constitute a guarantee of work, only eligibility to work when additional staff is needed, i.e. during the time another employee is absent or for special events. New employee substitute packet and I-9 eligibility are completed before employment. Not limited to. Payroll paid monthly on the 10th. Resume outlining prior experience and qualifications and 3 letters of reference if available. Incomplete applications will not be considered. Letter of Introduction Letter(s) of Reference Resume Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food services machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist, and reach. Learn to operate computerized cash registers and equipment Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. EXAMPLES OF DUTIES - May include but are not limited to, the following: Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas and disposes of refuse . click apply for full job details
About the Employer FBUSD schools include Redwood Elementary School (grades PreK - 2), Dana Gray Elementary (grades 3 - 5), Fort Bragg Middle School (grade 6 - 8), Fort Bragg High School (grades 9 - 12) and three alternative schools - Noyo High School (continuation), Lighthouse Community Day School (grades 9 - 12) and Shelter Cove Community Day School (grades 4 - 8). FBUSD is nestled on the rugged northern California coastline. Comprised of approximately 1700 students, FBUSD is the second largest school district in Mendocino County. With a wide array of athletic teams, a strong academic program, and an extensive range of extra-curricular options, FBUSD students continually have an impressive range of options after high school. The Fort Bragg community is incredibly supportive of all school activities and events and donates generously to programs and scholarships. Job Summary Job Summary DEFINITION: To maintain food service facilities in a clean and orderly condition, and to serve food to students. SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Food Service Director, and technical and functional supervision from a Cook/Manager. Job Description / Essential Elements: Print DEFINITION To maintain food service facilities in a clean and orderly condition; and to prepare and serve food to students. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Food Service Director, and technical and functional supervision from a Cook and/or Kitchen Operations Manager EXAMPLES OF ESSENTIAL DUTIES - May include, but are not limited to, the following: Must learn basic Cook duties and fill in for Cook when s/he is absent. Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas. May assist with packaging and loading food for transport to other facilities. May assist with the preparation of vegetables, fresh fruits, and other foods. Sweeps kitchen floors, wipes tables, and counters within the kitchen, fill supplies for next day and performs general clean-up tasks. May perform baking duties as necessary. Assists in the preparation of meals. Operates computerized cash registers and oversees the use of student keypad as needed. Operates food service machinery and equipment. Supervises student helpers. Performs assigned duties in a safe manner. Performs related duties as assigned. MINIMUM QUALIFICATIONS: High School diploma or equivalent. Knowledge of: Sanitation principles applicable to food serving, kitchen maintenance, and cleaning of food eating areas. General food preparation. Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food service machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist and reach. Learn to operate computerized cash registers and equipment. Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. Experience, Education, and Training Any combination of experience and training, which indicate possession of the above skills and abilities. Must maintain a Certified Food Safety Manager certificate. Book, class and exam costs will be covered by the District. Staff is also required to learn and implement National School Lunch/Breakfast Program requirements and comply with Environmental Health Codes and Laws. Must complete at least 4-6 hours of annual continuing education/training, depending on hours worked per week, at District's expense. Example: Some experience in food preparation and kitchen maintenance or related training. WORKING CONDITIONS: Kitchen environment Some positions in this class may require possession of a valid California driver's license. Driving a vehicle to conduct work as assigned by the position. Seeing to read a variety of materials; Hearing and speaking to exchange information; Speaking so that others may understand at normal levels and on the telephone; Speak, read, and understand English sufficiently to successfully receive/provide information to/from students, supervisors, co-workers, the public, etc. Ability to exert 50 pounds of force frequently to lift, carry, push, pull or otherwise move objects. Dexterity of hands and fingers to operate a computer keyboard and other equipment; Physical mobility and stamina to participate in activities which may be strenuous performing physical labor: Sitting, standing for long periods of time, walking, twisting, stooping, crouching, kneeling, bending over at the waist, grasping, reaching overhead, climbing, and, pushing, pulling and moving, lifting and/or carrying 0-50 pounds. HAZARDS: Driving a vehicle during adverse weather conditions. Kitchen equipment and supplies use (knives, slicers, burners, chemicals, etc.) Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Board Adopted: April 27, 1989, Rev. Board Approved: October 11, 2001, Revised - CSEA Chapter Approved 4/4/17 - CSEA approved, FBUSD Board Approved 04-25-2017 Benefits: Participation in our health, vision, dental and life insurance, including an employee contribution if applicable. This will provide coverage for the employee, their spouse and eligible dependents. Employee may elect membership in California School Employee's Association. Partidipation in Public Employees' Retirement System (PERS), to which both the employee and FBUSD contribute. Special Notes: This position may be temporarily filled by a substitute or in-house employee who may also be a candidate. Requirements / Qualifications Requirements / Qualifications Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food services machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist, and reach. Learn to operate computerized cash registers and equipment Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. EXAMPLES OF DUTIES - May include but are not limited to, the following: Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas and disposes of refuse. May assist with packing and loading food for transport to other facilities. May assist with the preparation of vegetables, fresh fruits, and other foods. Sweeps floors, wipes tables, and counters fill supplies for the next day and perform general clean-up tasks. May perform baking duties as necessary. Assists others in the assembly and heating of foods. Operates computerized cash registers and oversees the use of student keypad as needed. Operates food service machinery and equipment. Supervises student helpers. Performs assigned duties safely. Performs related duties as assigned. MINIMUM QUALIFICATIONS: High School diploma or equivalent. Knowledge of: Sanitation principles applicable to food serving, kitchen maintenance, and cleaning of food eating areas. General food preparation. Special Requirements: Some positions in this class may require possession of a valid California driver's license. Speak, read, and understand sufficiently to successfully receive/provide information to/from students, supervisors, co-workers, the public, etc. Physical Requirements: Ability to exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to stoop, climb, stand for long periods of time and perform physical labor, physical mobility, and stamina to participate in activities that may be strenuous. Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Commercial food handling experience is desired but not required. Being approved for employment following a fingerprint background check and TB testing does not constitute a guarantee of work, only eligibility to work when additional staff is needed, i.e. during the time another employee is absent or for special events. New employee substitute packet and I-9 eligibility are completed before employment. Not limited to. Payroll paid monthly on the 10th. Resume outlining prior experience and qualifications and 3 letters of reference if available. Incomplete applications will not be considered. Letter of Introduction Letter(s) of Reference Resume Ability to: Maintain records as needed. Understand and carry out oral and written directions. Communicate with and give clear instructions to students. Learn to operate food services machines. Establish and maintain cooperative relationships with those contacted during the course of work. Work as an effective team member. Be free from communicable and infectious diseases. Push, carry and lift large and heavy items; ability to bend, twist, and reach. Learn to operate computerized cash registers and equipment Read and follow warning labels and to use hazardous materials and equipment with extreme caution. Make simple arithmetical computations. EXAMPLES OF DUTIES - May include but are not limited to, the following: Sets up for serving and serves a wide variety of meals. Performs in the cleaning and storing of dishes, utensils, cafeteria equipment, and food supplies. Cleans work areas and disposes of refuse . click apply for full job details
Department of Veterans Affairs
Asheville, North Carolina
Summary This position is in Nutrition and Food Services (NFS) located in Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/03/2024 to 07/03/2024 Salary $39,576 - $51,446 per year Pay scale & grade GS 5 Help Location Few vacancies in the following location: Asheville, NC Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential 5 Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Credentialing Suitability/Fitness Announcement number OCA-0640-HT- 24-Asheville Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. Help Duties THIS IS AN OPEN CONTINOUS ANNOUNCEMENT. THIS ANNOUNCMENT MAY CLOSE SOONER THAN POSTED DATE. This is an open continuous announcement that will be used to fill vacant Health Technician (Dietetic) position through July 3, 2024, and could be extended if needed. All applicants applying will be reviewed every two weeks or upon Management's request. Any required documents should be submitted at the time that you apply as documents will not be accepted after you submit your application. The Health Technician (Dietetic) duties are as follows: Utilizes a computer to enter and retrieve basic information. Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data. Prints and assembles packets. Properly operates telephone equipment to transfer or place calls on hold. Provides professional and courteous customer service. Triages telephone calls from customers and/or patients. Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff. Resolves customer and/or patient complaints. Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action. Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Work Schedule: Rotating days and times off. Position Description Title/PD#: Health Technician (Dietetic)/PD99855A Physical Requirements: The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well-lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units. Help Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. To qualify for this position at the GS-5 level, you must meet one of the following: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Practicing excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person; maintaining the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests; following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; conducting meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. OR EDUCATION: Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services Food Service: Knowledge of preparing and serving food for consumption Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment . click apply for full job details
Summary This position is in Nutrition and Food Services (NFS) located in Department of Veterans Affairs Medical Center. The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/03/2024 to 07/03/2024 Salary $39,576 - $51,446 per year Pay scale & grade GS 5 Help Location Few vacancies in the following location: Asheville, NC Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Competitive Promotion potential 5 Job family (Series) 0640 Health Aid And Technician Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Credentialing Suitability/Fitness Announcement number OCA-0640-HT- 24-Asheville Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. Help Duties THIS IS AN OPEN CONTINOUS ANNOUNCEMENT. THIS ANNOUNCMENT MAY CLOSE SOONER THAN POSTED DATE. This is an open continuous announcement that will be used to fill vacant Health Technician (Dietetic) position through July 3, 2024, and could be extended if needed. All applicants applying will be reviewed every two weeks or upon Management's request. Any required documents should be submitted at the time that you apply as documents will not be accepted after you submit your application. The Health Technician (Dietetic) duties are as follows: Utilizes a computer to enter and retrieve basic information. Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data. Prints and assembles packets. Properly operates telephone equipment to transfer or place calls on hold. Provides professional and courteous customer service. Triages telephone calls from customers and/or patients. Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff. Resolves customer and/or patient complaints. Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action. Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Work Schedule: Rotating days and times off. Position Description Title/PD#: Health Technician (Dietetic)/PD99855A Physical Requirements: The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well-lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units. Help Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. To qualify for this position at the GS-5 level, you must meet one of the following: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Practicing excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person; maintaining the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests; following local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet; Retrieving computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; conducting meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. OR EDUCATION: Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services Food Service: Knowledge of preparing and serving food for consumption Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment . click apply for full job details